Student Services Coach

We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. We actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.

NOTICE OF VACANCY

Student Services Coach

Classification:     Student Services Coach / MNSCU Academic Professional 2

                                Unlimited, full-time; Three (3) positions available

8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM (Monday – Friday)

*A flexible work schedule may be approved with up to two days remote work per week

Salary Range:     Hourly from $25.29 to $36.71; Annually from $52,806 –$76,650

                                 *Salary placement is dependent on education and experience

This vacancy is posted on-line from November 11, 2024 through November 25, 2024 (closes at 12 AM)

ABOUT THE POSITION

This position delivers high quality, cross-functional services in the Normandale Community College Integrated Student Services office related to course enrollment information, academic records, financial aid, payments and billing with a continuous focus on academic progress and success, financial wellness, student retention, and degree completion. This role requires a high level of customer service, professional knowledge, and ongoing training to research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This position directly supports student retention and completion efforts by proactively engaging students to remove barriers to success and providing personalized outreach for students identified as being at-risk regarding issues related to enrollment status.

YOUR QUALIFICATIONS

Minimum Qualifications (expected to have to enter job): The following qualifications are required to move forward your candidacy; as such, ensure your application contains descriptions of your work experience sufficient to demonstrate proficiency in each of the following

• Bachelor's degree with non-related higher education experience OR an Associate’s degree AND one (1) year of full-time experience working in higher education OR an Associate’s degree AND three (3) years of full-time non-related higher education experience.

Other Knowledge, Skills, and Abilities (KSA’s) that will be interviewed for:

• Demonstrated intercultural competency sufficient to successfully interact and communicate with students and family, or other support relations, from diverse and traditionally underserved backgrounds
• Ability to effectively communicate complex ideas, procedures/policies, and technical information both verbally and in writing to students and other stakeholders
• Knowledge of federal regulations related to maintaining the confidentiality of private information (FERPA, Data Privacy Act, Minnesota State System and college policies and procedures) and ability to adhere to these regulations
• Customer service skills sufficient to elicit and provide information with tact and diplomacy and to build strong working relationships with diverse internal and external stakeholders
• Ability to set job priorities, use analytical reasoning, and determine alternatives to problems facing students

Preferred: (desired but not expected to have to enter job)

• Master’s Degree in Student Affairs Administration or related field;
• Three or more years of professional experience in higher education;
• Ability to write and speak in multiple languages such as Spanish, Somali, Hmong, or Arabic
• Experience assessing student needs and coordinating services in an effort to retain students;
• Knowledge of the Minnesota State System and college policies, as well as state and federal laws and regulations;
• Working knowledge of current student information system (Integrated Student Records System), ImageNow, Minnesota State System related Web Communications and degree audit systems (DARS)
• Advanced knowledge of computer applications, i.e., ISRS, MS Office 7 Outlook, Perceptive Content, Oracle Service Cloud and CRM software.

WHY NORMANDALE COMMUNITY COLLEGE

Normandale is the largest community college in the Minnesota State Colleges and Universities system, serving almost 15,000 students from diverse backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow and learn and advance all the while working for an organization that is committed to providing an inclusive and equitable space for students to learn. 

GREAT BENEFITS PACKAGE

As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low-cost medical, dental, and vision insurance; short- and long-term disability; generous vacation and sick leave as well as 11 paid holidays each year; employer-paid life insurance; pre-tax flexible spending accounts; retirement plans; and tax-deferred compensation. Additional benefits include tuition waivers available for employees and certain dependents, once qualifying criteria are met, relocation reimbursement up to $750 and many professional development opportunities.

This position is also part of Minnesota Association of Professional Employees (MAPE). The collective bargaining agreement outlines many additional benefits provided.

For information on benefits, visit SEGIP’s website SEGIP.

For more information on retirement benefits, please view the retirement brochure through MMB.

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