Permit Technician

Position Summary

This position is part of a job family progression, offering a clear path for growth. After one year in the role, employees who meet established performance and competency requirements may become eligible for promotion to Senior Permit Technician. Progression is not automatic and depends on meeting all internal criteria.

Position Summary: Performs duties associated with permits and provides clerical support for assigned department/division. Position works closely with internal and external customers to obtain information to complete accounts payable work processes.  

Distinguishing Characteristics: Under general supervision, performs entry-level professional duties such as preparing recurring reports and analyzing, interpreting, and summarizing data. Employees at this level initially work under close supervision while performing duties and learning the procedures related to the assigned area of responsibility.

Essential Functions

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation so that qualified employees can perform the essential functions of the job.

• Performs duties associated with tracking and issuing permits, certificates, and issue letters to customers advising of violations or certificate renewals.   Prepare reports as needed.
• Answers telephone; greets customers at the counter and responds to inquiries; gives and relays information as needed.
• May take and transcribe dictation; compose memos; take notes in meetings and transcribe as needed.
• Organizes, maintains and updates files and records as required.  Assists others with scanning their files as needed.
• Assist in the preparation of budgets, prepare expenditure estimates, and gather and organize supporting data.  Monitor individual accounts within these budgets to track expenditures.
• Establish and maintain appropriate databases including physical and electronic files for the department. Prepare reports as directed.
• Initiate correspondence on a variety of matters requiring an understanding of department and City policies, procedures and ordinances.
• Enters payroll hours into financial/payroll system for assigned area of responsibility.
• Operate office equipment, including copiers, facsimile machines, and computers; input and retrieve data and text.
• Receive cash, check or charge payments as required.
• Provides support for assigned area of responsibility such as ordering supplies, managing calendars and schedules, screening calls, arranging appointments, meetings, and conferences, as directed.
• May take and transcribe dictation; compose memos; take notes in meetings and transcribes as needed.
• Performs all other related duties as assigned.

Position Qualifications

Education: High School Diploma or GED.

Experience: One (1) year of customer service and cash handling experience required.

Any combination of related, education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements. 

Licenses and Certifications: None. Certification- ICC certified Permit Technician preferred.

REQUIRED SKILLS & ABILITIES
Knowledge of: Sound knowledge and ability in business correspondence and an ability to proofread for grammar, spelling, and punctuation with a high degree of accuracy; Customer service methods and techniques; and business software including Excel spreadsheets and Word documents.

Skilled in:10 key entries; reconciling payments; multi-tasking; organizing and analyzing invoices; showing consideration for and maintaining good relations with others; operating standard office equipment such as personal computer, calculator, and copier; accepting responsibility for his/her actions; performing work accurately and thoroughly; following instructions, safety practices, and standard operating procedures in performing assigned tasks; communicating effectively, clearly, and concisely both orally and in writing; being punctual and attending work regularly; and working effectively with people regardless of their race, sex, color, religion, national origin, age, disability, gender identity or expression, sexual orientation, veteran' s status, genetics, or job type.

Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. 

The City of Lewisville has reviewed this job description to ensure that essential functions and basic duties have been included. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities, which may be required. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Levels of positions within a class series are distinguished by the level of responsibility assumed, the complexity of duties assigned, the independence of action taken, the nature of the public contact made, and the impact and span of tasks performed.

This job description is not an employment agreement or contract.  The City of Lewisville has the exclusive right to alter this job description at any time without notice.

Work Hours

Monday - Thursday 7:30 am - 5:30 pm and Friday 7:30-11:30 am.