42 Medical jobs

Minivasive Pain and Orthopedics is an outpatient clinic network serving the greater local Houston, TX area. Our teams strive to deliver personalized and compassionate care to meet our patients' individualized needs. At MPO, we continue to seek talented individuals who are passionate about making a difference and developing their clinical skillset. Come join our team at Minivasive Pain and Orthopedics and unlock your potential for excellence.   Our team at Minivasive Pain and Orthopedics- Pearland is looking for a full-time bilingual Medical Assistant to provide direct patient care in the outpatient clinical setting. The Medical Assistant will additionally support a positive patient experience by performing administrative and certain clinical duties under the direction of physician or nurse manager and will assist the physician in scribing patient notes.   ESSENTIAL FUNCTIONS: Demonstrates Customer Service Standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, takes 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer) Works efficiently and completes tasks thoroughly to optimize patient flow while maintaining quality and patient/provider satisfaction Escorts patient(s) to exam rooms, interviews patients, measures vital signs, including weight, blood pressure, pulse, temperature, and documents all information in patient's chart Confirm patient' DOB and full name Confirm reason for visit and date of injury Educates and may give directions to patient regarding medication and treatment plan as instructed by physician or physician assistant Maintains patient charts ensuring all related reports, labs and information is filed and available in patients' medical records/file prior to their appointment. Ensure completeness and accuracy of patients' forms Patient must have a referral form unless sent from another provider Patient must have x-ray or MRI report Check off list must be completed Letter of Protection must be in the patient file, if applicable Completes necessary forms as requested including but not limited to disability and FMLA forms KNOWLEDGE, SKILLS, AND ABILITIES: Ability to maintain effective and organized systems to ensure timely patient flow Excellent, polished patient interaction skills. Ability to communicate professionally with patients Exceptional customer service and phone etiquette Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word & E-Clinical Energetic with a desire to learn and develop new skills Bilingual; fluent in English and Spanish EDUCATION AND EXPERIENCE: High School diploma or its equivalent Minimum 1-2 years in medical office setting Medical Assistant Certification preferred BENEFITS OFFERED: 3 Medical Plans 2 Dental Plans 1 Vision Plan Employee Assistance Program Short and Long-Term Disability Insurance Basic and Voluntary Life with AD&D Plan 401(k) with a 2-year vesting PTO + Holidays Please visit our website for more information: https://minivasivepain.com/ Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Health Coach - Bilingual/Spanish $5000 Sign on bonus offered Relocation: We understand that a career move can also mean a physical move. To assist with the transition, our company offers relocation assistance. Specific details will be discussed during the interview process. Work Location: 100% onsite at client's location in Wilkes Barre, PA Work schedule:   M-F 8:00am to 5:00pm EST The Health Coach - Bilingual/Spanish is responsible for providing health coaching to members, across all brands, with chronic diseases. How you will make an impact: Behavioral assessments to identify individual member knowledge, skills, and behavioral needs. Coordinates specific health coaching to address objectives and goals as identified during assessment. Implements coaching plan by using behavior change principles to identify member barriers and develop ways to overcome those barriers. Coordinates to provide feedback on member goal attainment and clinical issues as needed. Monitors and evaluates the interventions and modifies when necessary. Develops and delivers wellness promotion programming and activities in the form of group activities, webinars, educational material, and challenges for example. Minimum Qualifications: Requires BA/BS in appropriate field of specialization (examples such as Health Education, Exercise Physiology, Respiratory Therapy or Dietician) and minimum of 3 years of related experience in health education, exercise instruction, or patient education; or any combination of education and experience, which would provide an equivalent background. Certification, advanced certification, and/or license appropriate to field of specialty as required. Bilingual required (Spanish). Preferred Skills, Capabilities and Experience: Prior experience in health coaching, disease management and knowledge of behavioral and/or clinical assessment techniques, health and/or patient education and behavior change techniques preferred. Understanding of disease management principles preferred.

The Deputy Chief Medical Officer (DCMO) oversees and is responsible for supporting the Chief Medical Officer (CMO) in ensuring proper provision of services and ensuring an integrated approach to the physical and behavioral health of members and recipients, including those with I/DD and TBI needs. The Deputy Chief Medical Officer will apply evidence-based criteria in their oversight of physical health utilization management and care management. The DCMO will also manage some functions delegated by the CMO for clinical operation of Alliance Health. This position will offer a flexible schedule which will include the ability to work remote certain days of the week. The successful candidates must be a resident of North Carolina or willing to relocate. Responsibilities & Duties Provide Clinical Oversight to the organization Oversee proper provision of covered Medicaid and State-funded services to Members, as assigned by the Chief Medical Officer. Maintain efficient operations while ensuring attainment of quality of care and financial goals. Provide clinical leadership and oversight to the organization, including Utilization Management, Care Management, Access, Care Coordination, Network and Quality Management staff.   Oversee the development of evidence based clinical best practices, policies, and practices. Provide consultation to Alliance Management and staff regarding such issues as clinical standards, policies, procedures, recovery and resiliency and best practices.  Provide clinical supervision to clinical staff focusing on medical necessity, reason(s) for continued inpatient services, state requirements, appropriate medical practice and engagement, empowerment, recovery and rehabilitation. This responsibility includes peer review for utilization management and case escalation consultation for care management. Conduct analyses to identify service trends and patterns indicative of inappropriate, unreasonable, or medically unnecessary care. Oversee clinical data analytics, including helping train staff and providers on understanding on how to analyze and use data and information.  Help develop key clinical indicators including structural, process and outcomes measures. Use data to identify opportunities for improvement and implementing strong action plans. Supports the organization to ensure an integrated approach to the physical and behavioral health of members and recipients, including those with I/DD and TBI needs. Oversee appropriate utilization by ensuring peer reviews and determinations meet clinical criteria and guidelines. Conduct clinical reviews of contracted provider clinical records as requested.   Develop Clinical practice standards Develop Clinical Practice standards for Medicaid Managed Care Program and State-funded services. Establishing and implement standards and policies to ensure the quality of the medical care provided to patients Responsible for implementing a recovery philosophy, maintaining a knowledge base in rehabilitation and recovery principles and innovations; modeling principles of engagement, empowerment and learning with colleagues and employees, and training all staff in the practical implications of these principles with a particular emphasis on care management, alternative levels of care and network sufficiency. Manage and develop staff Responsible for establishing and implementing a safe working environment that meets all licensure, regulatory, and accreditation requirements. Work with Human Resources and CMO to maintain highly qualified and well trained staff.   Provide in service training for staff on managed care and general clinical issues including helping staff to understand direct service vs. care management in a managed care environment., Monitor and manage staff productivity. Ensure staff are well trained in Alliance policies, procedures, and business processes. Ensure the department has the needed tools to fulfill functions and support employees Provides ongoing coaching and mentoring to staff and support a learning environment to advance team skills Develop and Implement Clinical Policies and Procedures Support the maintenance of evidence-based clinical protocols and policies to enhance the quality of medical necessity decision-making.  In consultation with the Chief Medical Officer establish criteria and procedures for review of clinical cases. Develop and Implement Clinical Policies and Procedures Responsible for medical necessity review and recommendations, service denial reviews, grievance issues, medication reviews, and clinical best practices guideline development. Collaborate and Provide Consultation Participates in the development of Alliance’s benefit plan for Medicaid members and state-funded recipients. Provide advice and counsel to Executive leadership on medical and administrative matters. Participate in committees that support organizational goals and best clinical practice including internally-facing groups and provider or member-facing groups. Works with executive and senior management to establish goals and needs for Clinical Operations. Partner closely with all stakeholders to develop and implement initiative task plans that enable optimal outcome in regards to improved patient outcomes and member access, quality and satisfaction. Participate in building coalitions internally and with other federal, state, and local governments, nonprofit and private sector organizations. Provide consultation to providers and other community-based clinicians, including general practitioners. May consult with and act as a liaison with area facilities, physicians, and agencies as requested. Ensure compliance with applicable regulatory and accreditation requirements. Minimum Requirements Psychiatrist fully licensed to practice in North Carolina and in good standing with a minimum of five (5) years’ experience in a BH and/or I/DD clinical setting and two (2) years’ experience in managed care. Clinical experience with child mental health or addition/SUD preferred. Must reside in North Carolina or be willing to relocate. Knowledge, Skills, and Abilities Thorough knowledge of the theory, principles, and practices of general, preventive, and applicable specialty medicine and of the techniques involved. Thorough knowledge of the developments in the field of medicine. Considerable knowledge of stat, organizational, and medical rules and regulations. Thorough knowledge of biological, social and psychological development process of patients served. Thorough knowledge of techniques of interviewing and counseling, assessment and evaluation of medical histories and presenting problems, principles and practices of medicine, appraisal tools, laboratory tests and findings, and knowledge of how to plan and carry out a regimen of care and treatment General knowledge of planning, budgeting and policy making processes. Knowledge of cultural awareness and differences, and the ability and sensitivity to work with and/or serve a diverse population. Skill in leadership, teaching and management techniques. Ability to lead interdisciplinary teams. Ability to compile clear and concise notes for patient’s charts and to make oral presentations of cases in medical conference. Ability to guide work performance of physicians with limited experience. Ability to establish and maintain effective working relationships with associate personnel, consumers, and their families and the general public. Excellent skills in the medical assessment/ evaluation. Ability to record accurately and completely all information necessary to evaluate and plan care and treatment. Ability to communicate information accurately Ability to speak with colleagues about treatment concerns and/or recommendations. Required License Active, unencumbered NC Medical license Salary Requirement  $223,000.06 to $383,888.82/Annually  Salary offer will be commensurate with experience. An excellent fringe benefit package accompanies the salary, which includes:  Medical, Dental, Vision, Life, Long Term Disability Generous retirement savings plan Flexible work schedules including hybrid/remote options Paid time off including vacation, sick leave, holiday, management leave Dress flexibility

The  Medical Receptionist  is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions. 

The  Healthcare Services Coordinator   will work as an extension of the local Market Consultation and provider teams by aligning to geographical regions, medical centers and/or physician practices that manage a high volume of membership.

Assist in the review of medical records to highlight Star opportunities for the medical staff Activities include data collection, data entry, quality monitoring, upload of images, and chart collection activities Locate medical screening results/documentation to ensure quality measures are followed in the closure of gaps. Will not conduct any evaluation or interpretation of Clinical data Track appointments and document information completely and accurately in all currently supported systems in a timely manner Optimize customer satisfaction, positively impact the closing of gaps in care and productivity Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members ensuring that recommended preventative health screenings are completed and HEDIS gaps in care are addressed Interaction with UHC members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care or chart collection activities Answer inbound calls from members and/or providers regarding appointments Communicate scheduling challenges or trends that may negatively impact quality outcomes Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs Provide ongoing support and education to team members and assist in removing barriers in care Manage time effectively to ensure productivity goals are met Ability to work independently in virtual setting. Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise Identify and seek out opportunities within one’s own work flow to improve call efficiency Adhere to corporate requirements related to industry regulations/responsibilities Maintain confidentiality and adhere to HIPAA requirements Data analysis required for multiple system platforms to identify open quality opportunities to address on a member or provider level Appointment coordination for specialist appointments, late to refill medication outreach and scheduling members for local market clinic events Participate within department campaigns to improve overall quality improvements within measure star ratings or contracts

Partner with staff and other leaders to develop improvements Supervise, monitor, track, and direct day to day staff operations Ensure team supports and adheres to all improvement measurements Work closely with manager for staff performance issues Work directly with customers in escalated situations Collaborate with other management on employee selection, career development, and training Maintain a positive work environment that supports a quality driven team Assume accountability for ensuring individual/team meet their performance metrics Continuous coaching of the team to ensure the individual/team performance goals are achieved Identify high potential staff for succession planning Facilitate meetings to communicate team performance goals and results; share general corporate communications; and provide a forum for surfacing opportunities and/or issues Use a balanced scoreboard to manage team performance Provide regular performance reports to the Business manager Work with other departments to promote positive customer experience and improve market share Work directly with customers in a sales and service capacity as needed Perform Human Resources duties

The Medical Case Manager will provide a range of client-centered, confidential services that link clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable. The Medical Case Manager will provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The Medical Case Manager will screen and enroll eligible clients in the 340B program. The salary range for this position is $41,000 to $49,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Assessments & Service Plans Conduct face-to-face assessments and reassessments on an annual basis Create care plans that match the identified needs of the client Ensure that all clients referred to services are eligible prior to the date of service Client Service Provide care services linkage and re-engagement support to clients, including older adults. Conduct field visits as needed to RW and HOPWA clients who have disengaged from care. Conduct outreach services as needed Refer clients to appropriate services highlighted in the care plan Screen for income supports for benefits and entitlements to advocate on behalf of client Complete emergency financial assistance applications for eligible clients Complete payment requests as needed for copays and other out of pocket costs Document encounters using designated client database accurately and in a timely manner Develop and maintains professional relationships with social service, health, and governmental agencies Participate in continuous quality improvement efforts Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed Other Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others Protect organization's value and manage risk by keeping information confidential Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None EXPERIENCE AND EDUCATION Minimum Qualifications Associate degree in any human services field with at least 4 years of case management experience Bilingual and able to read, write and speak Spanish proficiently Preferred Qualifications Bachelor’s degree in any human services field Bachelor’s degree in any non-human services field with at least 2 years of case management experience KNOWLEDGE, SKILLS, AND ABILITIES Exceptional time management skills Strong attention to detail Ability to present to large groups, and a comfort level with presentations generally Strong customer service orientation Ability to work independently and make decisions within span of control Dependable and reliable Knowledge of HIPAA and ability to comply with HIPAA regulations Ability to recognize and solve problems positively and sustainably REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None WORK ENVIRONMENT AND PHYSICAL DEMANDS Dependable transportation to conduct field visits. A drivers license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces. The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.

Provides on-site support for the reprocessing of flexible endoscopes and related devices and equipment to contracted facilities in compliance with the Department of Health, TJC, OSHA, CDC, AAMI and AORN standards and facilities goals and policies. Maintains inventories of endoscopic equipment and supplies. Performs safety checks to verify proper equipment functioning. Prepares suites or rooms according to endoscopic procedure requirements. Cleans, disinfects, or calibrates scopes or other endoscopic instruments according to manufacturer recommendations and facility standards. Maintains endoscopic equipment for optimal functionality and coordinates repairs as needed, according to facility policy and procedure. Understands and promotes concepts of the Lean work environment. Communicates in a professional manner to all hospital staff and company employees. Refers all decisions beyond personal scope of responsibilities to appropriate staff. Reports broken instrumentation. Adheres to STERIS Instrument Processing dress requirements, is neat and well-groomed at all times. Arrives at facility at scheduled time and is consistently ready for work assignments. Participates in in-services and educational offerings provided by STERIS Instrument Processing in the facility. Adheres to the STERIS Instrument Processing Standards of Behavior  Education High School Diploma or GED  Completion of a Sterile Processing/Surgical Technologist program preferred. Required Experience 1+ years of prior Technician experience Previous flexible endoscope reprocessing experience required, Preferably in a hospital GI lab setting. CFER certification or completion of certification within 3 months of hire.

The Operating Room Liaison individual will work to coordinate and have oversight of daily activities between the Operating Room (OR) and Sterile Processing Department (SPD) to facilitate efficient case flow. Responsible for assisting in projects and process improvement initiatives in compliance with contractual obligations. Promotes customer service/satisfaction through training, education, and resolution of OR frictions for the facility. Perform duties in accordance with hospital, TJC, AORN, AAMI and other appropriate policies and procedures. Assists the operating room staff in preparing the OR suite for surgery by verifying instrument trays are available prior to case start times. Keeps track of case flow during the day, monitor instrument needs, and notify SPD personnel in advance of any possible additional/emergent instrumentation needs. Must be able to resolve issues or offer alternatives when necessary. Assist with planning and coordination of instrument turnarounds.  Help communicate to the surgical team essential instrumentation information that may affect or delay surgery start time. Assist OR and SPD leadership on preference card creation and/or changes to ensure accuracy. Assists in and monitors projects on an as needed basis. Identifies instrumentation related to tray additions and reconfigurations, building surgeons specialty sets, etc. Reports findings and revisions to the CSPM Manager. Participates and assists in new STERIS Instrument Processing employee orientation, on the job training, in-service education and STERIS Instrument Processing or facility quality assurance programs when needed. Responds to problem calls from Surgery during regular business hours as required by the contract deliverables. Assist in the transportation of sterilized instrumentation to the operating rooms as needed. Assists in removing soiled case carts or un-sterile instrumentation and scopes from the operating room department. Ensures quality of care by assisting in the cleaning and maintaining hospital instrumentation by following manufacturers IFUs per contract deliverables. Able to Process and cleans any required equipment according to STERIS Instrument Processing and manufacture’s guidelines, including the use of protective equipment as indicated in STERIS Instrument Processing SOP’s. Places instrumentation in appropriate containers using correct count sheet. Verifies that required instrumentation has been sterilized and is available for next-day, call or weekend cases. Demonstrates knowledge and understanding of the application/use of instrumentation. Reports broken instrumentation to appropriate member of management. Ensures continuity and quality of surgical procedures by providing support services in the operating room. Perform daily required audits of KPI data to include: Case cart audits Room visits for OR frictions Post case cart audits  Tray Audits Enter KPI data into STERIS Instrument Processing portal daily. Performs KPI data analysis to understand trends and identify operational issues within the operating rooms and SPD. Daily communication with OR management and SPD leadership on instrument needs turn overs, and frictions. Perform Instrument Processing satisfaction surveys when required. Follows chain of command within hospital and Company regarding problems or issues to ensure proper communication and resolution. Completes documentation as required for inventory/equipment requests, instrument sets, etc. Meets and works with Operating Room staff and surgeons.   Education High school diploma or equivalent   Required Experience 2- year relevant work experience and/or training in lieu of Associate Degree 1 – year relevant work experience with Associate Degree Requires thorough working knowledge of Microsoft Office applications and is capable of learning software programs and/or hardware as required. Requires Smart Phone knowledge. Certified in related field or ability to obtain certification within 12 months required. If assigned to travel, must maintain valid driver’s license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirements. Other Skills and Abilities  Knowledge of OR workflow, procedures, medical terminology, instrumentation. Knowledge of infection control and health & safety policies and procedures. Ability to communicate effectively with supervisor coworkers and all levels of a hospital, including the Operating Room and physicians. Demonstrated customer centric behavior. Proficient analytical skills. Demonstrated ability to identify, plan, and resolve issues in complex situations.  Ability to multi-task projects including the ability to plan and organize. Flexible and self-motivated. Ability to read and understand applicable Standard Operating Procedures.  

The Operating Room Liaison individual will work to coordinate and have oversight of daily activities between the Operating Room (OR) and Sterile Processing Department (SPD) to facilitate efficient case flow. Responsible for assisting in projects and process improvement initiatives in compliance with contractual obligations. Promotes customer service/satisfaction through training, education, and resolution of OR frictions for the facility. Perform duties in accordance with hospital, TJC, AORN, AAMI and other appropriate policies and procedures. Assists the operating room staff in preparing the OR suite for surgery by verifying instrument trays are available prior to case start times. Keeps track of case flow during the day, monitor instrument needs, and notify SPD personnel in advance of any possible additional/emergent instrumentation needs. Must be able to resolve issues or offer alternatives when necessary. Assist with planning and coordination of instrument turnarounds.  Help communicate to the surgical team essential instrumentation information that may affect or delay surgery start time. Assist OR and SPD leadership on preference card creation and/or changes to ensure accuracy. Assists in and monitors projects on an as needed basis. Identifies instrumentation related to tray additions and reconfigurations, building surgeons specialty sets, etc. Reports findings and revisions to the CSPM Manager. Participates and assists in new STERIS Instrument Processing  employee orientation, on the job training, in-service education and STERIS Instrument Processing or facility quality assurance programs when needed. Responds to problem calls from Surgery during regular business hours as required by the contract deliverables. Assist in the transportation of sterilized instrumentation to the operating rooms as needed. Assists in removing soiled case carts or un-sterile instrumentation and scopes from the operating room department. Ensures quality of care by assisting in the cleaning and maintaining hospital instrumentation by following manufacturers IFUs per contract deliverables. Able to Process and cleans any required equipment according to STERIS Instrument Processing and manufacture’s guidelines, including the use of protective equipment as indicated in STERIS Instrument Processing SOP’s. Places instrumentation in appropriate containers using correct count sheet. Verifies that required instrumentation has been sterilized and is available for next-day, call or weekend cases. Demonstrates knowledge and understanding of the application/use of instrumentation. Reports broken instrumentation to appropriate member of management. Ensures continuity and quality of surgical procedures by providing support services in the operating room. Perform daily required audits of KPI data to include: Case cart audits Room visits for OR frictions Post case cart audits  Tray Audits Enter KPI data into  STERIS Instrument Processing portal daily. Performs KPI data analysis to understand trends and identify operational issues within the operating rooms and SPD. Daily communication with OR management and SPD leadership on instrument needs turn overs, and frictions. Perform Instrument Processing satisfaction surveys when required. Follows chain of command within hospital and Company regarding problems or issues to ensure proper communication and resolution. Completes documentation as required for inventory/equipment requests, instrument sets, etc. Meets and works with Operating Room staff and surgeons. Education High school diploma or equivalent Required Experience 2- year relevant work experience and/or training in lieu of Associate Degree 1 – year relevant work experience with Associate Degree Requires thorough working knowledge of Microsoft Office applications and is capable of learning software programs and/or hardware as required. Requires Smart Phone knowledge. Certified in related field or ability to obtain certification within 12 months required. If assigned to travel, must maintain valid driver’s license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirements. Other Skills and Abilities  Knowledge of OR workflow, procedures, medical terminology, instrumentation. Knowledge of infection control and health & safety policies and procedures. Ability to communicate effectively with supervisor coworkers and all levels of a hospital, including the Operating Room and physicians. Demonstrated customer centric behavior. Proficient analytical skills. Demonstrated ability to identify, plan, and resolve issues in complex situations.  Ability to multi-task projects including the ability to plan and organize. Flexible and self-motivated. Ability to read and understand applicable Standard Operating Procedures.

Does an opportunity to work in healthcare excite you? If you’re looking for a rewarding career where you can make an impact on the health and safety of those around you, we’d love to discuss you joining our team as a Sterile Processing Technician. No prior experience in Sterile Processing? Everyone must start somewhere! We make sure you are trained in all facets of Sterile Processing to set you up for success and career advancement.  $3000 sign on bonus.  Our Sterile Processing Technicians take pride in their work because they know it plays an important role in patient safety. Safe procedures start with clean instruments. Our Sterile Processing Technicians work behind the scenes of healthcare facilities in a fast-paced environment, impacting patient safety without being patient facing. When healthcare facilities need the help of product experts, they call us because they know our Technicians are continuously trained on industry best practices. Reprocess surgical trays post-surgery; ensuring they are decontaminated, cleaned, inspected, sterilized, correctly assembled within a timely manner and ready for the next case Operate sterile processing washers, sterilizers, ultrasonic and drying cabinets Participate in regular on-site training High School diploma or GED 1 year Sterile Processing experience with CRCST or CBSPD certification or 2 years’ experience CRCST or CBSPD certification (or willing to complete within 12 months of hire) Must also obtain CIS or CSIS certification within 12 months of hire. Where applicable, CER or CFER certification may be required instead within 12 months of hire. Certification must be maintained annually.

Role Summary As a Bilingual Health Information Services Associate, you will work under close supervision in the dissemination and interpretation of complex health and medical-related information regarding the causes, prevention, detection, diagnosis, and treatment of specific diseases and disorders under the National Institutes of Health (NIH) Institute’s purview. In addition, you will respond to public inquiries via phone calls, email, postal mail, and Live Chat. You will develop standard and custom language to be used in responding to public inquiries, conduct online literature searches of NIH-approved Web sites and databases, and make resource referrals as appropriate. What Will You Be Engaged In Day-To-Day? Managing incoming telephone calls, assessing caller’s needs, and verifying the information. Demonstrating excellent written communication skills in responding to inquiries, both in English and in Spanish.  Drafting custom responses to written and email inquiries from the public, including controlled correspondence from members of Congress, and submitting to a senior staff person for review. Cross-training across other NIH contracts to provide inquiry response support during periods of high volume. Conducting research and data gathering, including manual and online literature searches using the World Wide Web and databases such as PubMed, MedlinePlus, ClinicalTrials.gov, and NIH RePORTER, and scanning health professional and programmatic literature to identify information that will be useful in responding to inquiries. Researching and identifying new referral sources for the resource directories, ensuring that the organization meets the inclusion criteria. Preparing original drafts of frequently asked questions written in plain language. Participating as a member of the team in developing materials and publications that are used in responding to public health and medical inquiries, including information packages, resource lists, factsheets, and annotated bibliographies. Reviewing health-related professional, scientific, and medical journals to draft knowledge base articles and developing new standard language. Preparing monthly continuing education presentations on topics in the news related to new treatment options, rare diseases, and new resources for health information. Providing onsite support at professional meetings attended by physicians, nurses, and medical professionals, representing NIH Institutes. Performing other duties as assigned. What Qualifications Will Help You Succeed? B.S./B.A. degree in a science or health-related discipline preferred. Native Spanish speaker required. Bilingual written and verbal Spanish & English is required. The ability to travel to conferences is required. Prior experience working in the field of health information or education is highly desired and familiarity with health care terminology a plus. Experience in using the Internet and resource databases is needed. Excellent client service skills, dependability, and follow-through. Task and detail-oriented; able to work within established deadlines and perform assignments with a high degree of accuracy. Strong written and verbal communication skills are required. Proficiency in Microsoft Office Suite, including Word and Excel. Management retains the discretion to add to or change the duties of the position at any time. IQ Solutions is an Equal Opportunity Employer and an Affirmative Action Employer (M/F/Disabled/Veteran). IQ Solutions prohibits employment discrimination based on race, color, religion, creed, age, sex, sexual orientation, gender identity/expression, national origin or ancestry, marital status, status as a military veteran (including recently separated and other protected veterans), or status as a qualified handicapped or disabled individual, or as Vietnam-Era Veteran, in accordance with applicable law. For more information about our commitment to equal employment opportunities, please click here .

Description: As an integral member of the research team, the Research Assistant will perform a variety of duties in support of a health research study including recruiting study participants, administering informed consent, managing sample collection, and collecting, as well as collecting human and animal samples, documenting, and managing data. Specific duties will include but are not limited to: 1. Recruit participants for a research study 2. Participate in other recruitment activities including putting up flyers in the community/clinic, attending and announcing the study in meetings, and/or using other established methods of communication in the community 3. Administer informed consent including describing study procedures as well as risks and benefits of participation to study participants 4. Collect all data and samples related to the study and work with the Project Manager to ensure all activities are completed 5. Maintain electronic and paper project files, conduct mail merges, and track payment processing; this includes the use of Microsoft Outlook, Word, Excel, Access and other computer applications 6. Complete follow-up of participants in person (in clinic, at the participants’ home, in the office, or other desired location), using web-based tools, by phone, and by mail 7. Process and manage specimens collected for the study. May perform other duties incidental to research activities as assigned. Inclusiveness and diversity are critical to the success of the College of Sciences and the University. The selected candidate will be expected to foster an environment that is supportive and welcoming of all groups. Requirements: • Bilingual candidate (Spanish) is highly desired • Proven ability to interact harmoniously with diverse groups of individuals • Ability to interact with individuals of all ages with a particular focus on young children and infants • Friendly and outgoing attitude • Comfort and willingness to approach and interface with people in a community and home visit setting • Demonstrated interpersonal, communication and writing, organization and planning skills • Familiarity with MS Office and other applications for data entry, communication, and scheduling • Experience working or volunteering in an ethnically, culturally, and racially diverse environment • Comfort and willingness to approach and interface with people in a community and home visit setting • Demonstrated interpersonal, communication and writing, organization and planning skills • Ability to get to and from office to home visits in Durham and Raleigh North Carolina area including ability to transport study related supplies, samples, and documentation as needed; study visits in areas outside of Durham and Raleigh may also be required. • Driver’s license and access to a car; all mileage will be reimbursed • Interest in public health research; an interest in or familiarity with disparities research would also be helpful, but not required • Ability to operate and prioritize under strict deadlines within a team environment • Exercises sound judgment • Ability to work independently with minimal supervision • Leadership skills and proven track record of accountability • Previous research experience and/or familiarity with research and data collection methods is beneficial. • Phlebotomy experience is highly desired   Schedule: 20-30 hours per week (30 preferred); primarily afternoon, evening, and weekend hours