JOB CODE: OHA18-0709
OPENING DATE/TIME: 09/12/18 12:00 AM
CLOSING DATE/TIME: 09/26/18 11:59 PM
SALARY: $4,221.00 - $6,162.00 Monthly
JOB TYPE: Permanent
LOCATION: Portland, Oregon
The Oregon Health Authority (OHA), Public Health Division (PHD), Acute and Communicable Disease Prevention (ACDP) Section is recruiting for a Fiscal Analyst to provide fiscal oversight and technical expertise to the managers and contractors in the ACDP Section. The ACDP Section works with local health departments, other states and the Centers for Disease Control and Prevention (CDC) to prevent and control communicable diseases and outbreaks of acute diseases in Oregon. What will you do? As the Acute and Communicable Disease Prevention Fiscal Analyst , you will develop, coordinate and analyze grant budgets; coordinate fiscal operations; and award and monitor contracts in collaboration with program and section managers. You will coordinate and monitor fiscal, grant, and contract management systems for the section; ensure alignment with agency, division, and center expectations; and work daily with program managers to meet program needs and administrative budgetary data requirements. In this role, you will be expected to learn and maintain awareness of program policy changes that may impact grants and contracts. Additionally, you will evaluate fiscal operations and recommend solutions for any identified gaps. What's in it for you? You will work with a team of public health professionals who are passionate about the work they do to promote a healthy Oregon. Do you have experience coordinating and managing grants and contracts? Do you have experience with finance, accounting and budgeting? Do you have experience tracking, compiling, analyzing and forecasting statistical and financial information? Then read on! The Public Health Division is a great place to work! Not only will you work with professionals who have a passion for promoting the health of others, but you will also receive great benefits! We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans .
MINIMUM QUALIFICATIONS Five years of progressively responsible experience that included the preparation, analysis, and administration of a budget or fiscal system; OR Five years of professional-level experience in accounting, fiscal auditing, management or program analysis. Experience must have included modeling, forecasting and analyzing fiscal information. REQUESTED SKILLS The following skills, knowledge, abilities and experience are desired at the time of hire:
Ability to apply a high level of sound, independent judgment in the area of finance and grants management
Extensive experience with financial systems and software
Ability and aptitude to query complex databases to extract data needed to build financial reports and documentation
Extensive experience in Excel in order to track, compile, analyze and forecast statistical and financial information
Ability to perform analysis of complex financial issues, recognize problems and discrepancies, determine recommendations, and provide clear and accurate feedback to management staff
Knowledge of principles and practices of governmental accounting, finance and budgeting
Education and/or extensive experience in business management or accounting principles
Skill in communicating orally and in written form
Skill and ability to communicate technical information verbally and visually to diverse audiences
Must demonstrate professional and positive demeanor in all interactions
Ability to work under pressure when faced with changing priorities, short timelines, and somewhat abstract direction
Ability to manage these conditions and coordinate activities to ensure completion of assigned projects
TO APPLY
To complete the online application, please visit the following link:
https://www.governmentjobs.com/careers/oregon/jobs/2198633/acute-and-communicable-disease-prevention-fiscal-analyst-fiscal-analyst-2
CONTACT INFORMATION
Cyndi Phipps-Roman
503-945-6377
Sep 19, 2018
Full time
JOB CODE: OHA18-0709
OPENING DATE/TIME: 09/12/18 12:00 AM
CLOSING DATE/TIME: 09/26/18 11:59 PM
SALARY: $4,221.00 - $6,162.00 Monthly
JOB TYPE: Permanent
LOCATION: Portland, Oregon
The Oregon Health Authority (OHA), Public Health Division (PHD), Acute and Communicable Disease Prevention (ACDP) Section is recruiting for a Fiscal Analyst to provide fiscal oversight and technical expertise to the managers and contractors in the ACDP Section. The ACDP Section works with local health departments, other states and the Centers for Disease Control and Prevention (CDC) to prevent and control communicable diseases and outbreaks of acute diseases in Oregon. What will you do? As the Acute and Communicable Disease Prevention Fiscal Analyst , you will develop, coordinate and analyze grant budgets; coordinate fiscal operations; and award and monitor contracts in collaboration with program and section managers. You will coordinate and monitor fiscal, grant, and contract management systems for the section; ensure alignment with agency, division, and center expectations; and work daily with program managers to meet program needs and administrative budgetary data requirements. In this role, you will be expected to learn and maintain awareness of program policy changes that may impact grants and contracts. Additionally, you will evaluate fiscal operations and recommend solutions for any identified gaps. What's in it for you? You will work with a team of public health professionals who are passionate about the work they do to promote a healthy Oregon. Do you have experience coordinating and managing grants and contracts? Do you have experience with finance, accounting and budgeting? Do you have experience tracking, compiling, analyzing and forecasting statistical and financial information? Then read on! The Public Health Division is a great place to work! Not only will you work with professionals who have a passion for promoting the health of others, but you will also receive great benefits! We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans .
MINIMUM QUALIFICATIONS Five years of progressively responsible experience that included the preparation, analysis, and administration of a budget or fiscal system; OR Five years of professional-level experience in accounting, fiscal auditing, management or program analysis. Experience must have included modeling, forecasting and analyzing fiscal information. REQUESTED SKILLS The following skills, knowledge, abilities and experience are desired at the time of hire:
Ability to apply a high level of sound, independent judgment in the area of finance and grants management
Extensive experience with financial systems and software
Ability and aptitude to query complex databases to extract data needed to build financial reports and documentation
Extensive experience in Excel in order to track, compile, analyze and forecast statistical and financial information
Ability to perform analysis of complex financial issues, recognize problems and discrepancies, determine recommendations, and provide clear and accurate feedback to management staff
Knowledge of principles and practices of governmental accounting, finance and budgeting
Education and/or extensive experience in business management or accounting principles
Skill in communicating orally and in written form
Skill and ability to communicate technical information verbally and visually to diverse audiences
Must demonstrate professional and positive demeanor in all interactions
Ability to work under pressure when faced with changing priorities, short timelines, and somewhat abstract direction
Ability to manage these conditions and coordinate activities to ensure completion of assigned projects
TO APPLY
To complete the online application, please visit the following link:
https://www.governmentjobs.com/careers/oregon/jobs/2198633/acute-and-communicable-disease-prevention-fiscal-analyst-fiscal-analyst-2
CONTACT INFORMATION
Cyndi Phipps-Roman
503-945-6377
We are seeking to fill both English and Bilingual Spanish Inbound Call Center Sales Agent roles for our Fort Worth, TX location.
As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority.
Qualified candidates would have a minimum of one year of sales experience with cross-selling, upselling or referring products.
For the Bilingual role, candidates would be fluent ( writing, speaking & reading ) in English & Spanish
For successful registration, please email Julie Dinnerville at Julie.Dinnerville@bankofamerica.com to confirm your attendance.
Date: October 16, 2018 Time: 2:00 PM
Please Note: It is required that you send an email for registration to ensure we have your name is listed on the Visitors Log the day of the event.
Attire is business-banking professional. Please bring several copies of your resume. Come prepared to interview as hiring managers and key decision makers will be there.
You may park in any unreserved spot available. Please check in with security upon arrival with your photo ID.
Thank you for your interest in Bank of America! Gracias por su interes en Bank of America!
Sep 19, 2018
Full time
We are seeking to fill both English and Bilingual Spanish Inbound Call Center Sales Agent roles for our Fort Worth, TX location.
As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority.
Qualified candidates would have a minimum of one year of sales experience with cross-selling, upselling or referring products.
For the Bilingual role, candidates would be fluent ( writing, speaking & reading ) in English & Spanish
For successful registration, please email Julie Dinnerville at Julie.Dinnerville@bankofamerica.com to confirm your attendance.
Date: October 16, 2018 Time: 2:00 PM
Please Note: It is required that you send an email for registration to ensure we have your name is listed on the Visitors Log the day of the event.
Attire is business-banking professional. Please bring several copies of your resume. Come prepared to interview as hiring managers and key decision makers will be there.
You may park in any unreserved spot available. Please check in with security upon arrival with your photo ID.
Thank you for your interest in Bank of America! Gracias por su interes en Bank of America!
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Minimum skills
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent (reading, writing, speaking) in English and Spanish
Desired skills
Experience working in a call center or a financial/banking center
Over one year of experience in the banking/financial services industry
Minimum qualifications
Over one year of experience working in customer service
Experience with handling difficult customer situations
Sep 19, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Minimum skills
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent (reading, writing, speaking) in English and Spanish
Desired skills
Experience working in a call center or a financial/banking center
Over one year of experience in the banking/financial services industry
Minimum qualifications
Over one year of experience working in customer service
Experience with handling difficult customer situations
Job ID: 1247852
What are you working forward to?
At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers’ success—and we’ll do the same for you: through generous benefits, continuous learning and clear career progression.
What you’ll do as a Collections Representative?
You’ll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation. You’ll also tackle the important work of getting past due accounts up to date, and most importantly, you’ll improve service by using your customer service skills.
What you’ll need to succeed
You’ll be an effective listener, with great communication skills and strong customer service skills. You’ll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis. On top of this, you’ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
What you’ll need to be considered for this role
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here .
6+ months customer service experience of any kind and/or military equivalent experience.
Fully fluent English and Spanish
Confidence using a computer
Be 18-years-old or older
Have a high school diploma or equivalent
Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).
Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
To work forward to something exciting, apply online at www.syfcareers.com
Sep 07, 2018
Full time
Job ID: 1247852
What are you working forward to?
At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers’ success—and we’ll do the same for you: through generous benefits, continuous learning and clear career progression.
What you’ll do as a Collections Representative?
You’ll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation. You’ll also tackle the important work of getting past due accounts up to date, and most importantly, you’ll improve service by using your customer service skills.
What you’ll need to succeed
You’ll be an effective listener, with great communication skills and strong customer service skills. You’ll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis. On top of this, you’ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
What you’ll need to be considered for this role
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here .
6+ months customer service experience of any kind and/or military equivalent experience.
Fully fluent English and Spanish
Confidence using a computer
Be 18-years-old or older
Have a high school diploma or equivalent
Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).
Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
To work forward to something exciting, apply online at www.syfcareers.com
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.
As part of the Bank of America team, preferred sales specialists listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales specialists are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales specialist, you can look forward to Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
Working in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center.
Communicating with clients throughout the entire shift with structured breaks.
Navigating multiple computer systems while interacting with the client.
Listening to, understanding and providing needs-based sales solutions for our clients.
Incentive opportunities for meeting and/or exceeding critical performance standards.
Opportunity for advancement with structured career development paths. World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We’ll help you Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.
Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You’re a person who (required skills)
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
Is comfortable receiving ongoing performance feedback and coaching.
Is comfortable with ongoing change and learning new technology/processes.
Has a minimum of two years of sales experience with cross-selling, upselling or referring products.
Has at least an intermediate level of proficiency with computers.
Is self-motivated with excellent organizational skills.
Has strong decision-making and problem-solving skills.
You’ll be better prepared if you have (desired skills)
Experience in the banking/financial industry.
Experience working in a call center.
Experience in telephone sales.
We’re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world,
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Sep 05, 2018
Full time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.
As part of the Bank of America team, preferred sales specialists listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales specialists are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales specialist, you can look forward to Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
Working in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center.
Communicating with clients throughout the entire shift with structured breaks.
Navigating multiple computer systems while interacting with the client.
Listening to, understanding and providing needs-based sales solutions for our clients.
Incentive opportunities for meeting and/or exceeding critical performance standards.
Opportunity for advancement with structured career development paths. World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We’ll help you Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.
Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You’re a person who (required skills)
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
Is comfortable receiving ongoing performance feedback and coaching.
Is comfortable with ongoing change and learning new technology/processes.
Has a minimum of two years of sales experience with cross-selling, upselling or referring products.
Has at least an intermediate level of proficiency with computers.
Is self-motivated with excellent organizational skills.
Has strong decision-making and problem-solving skills.
You’ll be better prepared if you have (desired skills)
Experience in the banking/financial industry.
Experience working in a call center.
Experience in telephone sales.
We’re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world,
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.
As part of the Bank of America team, preferred sales specialists listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales specialists are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales specialist, you can look forward to Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
Working in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center.
Communicating with clients throughout the entire shift with structured breaks.
Navigating multiple computer systems while interacting with the client.
Listening to, understanding and providing needs-based sales solutions for our clients.
Incentive opportunities for meeting and/or exceeding critical performance standards.
Opportunity for advancement with structured career development paths. World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We’ll help you Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.
Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You’re a person who (required skills)
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
Is comfortable receiving ongoing performance feedback and coaching.
Is comfortable with ongoing change and learning new technology/processes.
Has a minimum of two years of sales experience with cross-selling, upselling or referring products.
Has at least an intermediate level of proficiency with computers.
Is self-motivated with excellent organizational skills.
Has strong decision-making and problem-solving skills.
You’ll be better prepared if you have (desired skills)
Experience in the banking/financial industry.
Experience working in a call center.
Experience in telephone sales.
We’re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world,
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Sep 05, 2018
Full time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.
As part of the Bank of America team, preferred sales specialists listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales specialists are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales specialist, you can look forward to Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
Working in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center.
Communicating with clients throughout the entire shift with structured breaks.
Navigating multiple computer systems while interacting with the client.
Listening to, understanding and providing needs-based sales solutions for our clients.
Incentive opportunities for meeting and/or exceeding critical performance standards.
Opportunity for advancement with structured career development paths. World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We’ll help you Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.
Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You’re a person who (required skills)
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
Is comfortable receiving ongoing performance feedback and coaching.
Is comfortable with ongoing change and learning new technology/processes.
Has a minimum of two years of sales experience with cross-selling, upselling or referring products.
Has at least an intermediate level of proficiency with computers.
Is self-motivated with excellent organizational skills.
Has strong decision-making and problem-solving skills.
You’ll be better prepared if you have (desired skills)
Experience in the banking/financial industry.
Experience working in a call center.
Experience in telephone sales.
We’re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world,
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.
As part of the Bank of America team, preferred sales specialists listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales specialists are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales specialist, you can look forward to
Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
Working in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center.
Communicating with clients throughout the entire shift with structured breaks.
Navigating multiple computer systems while interacting with the client.
Listening to, understanding and providing needs-based sales solutions for our clients.
Incentive opportunities for meeting and/or exceeding critical performance standards.
Opportunity for advancement with structured career development paths.
World-class suite of benefits including tuition and child care reimbursement and employee discount programs.
We’ll help you
Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.
Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
You’re a person who (required skills)
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
Is comfortable receiving ongoing performance feedback and coaching.
Is comfortable with ongoing change and learning new technology/processes.
Has a minimum of two years of sales experience with cross-selling, upselling or referring products.
Has at least an intermediate level of proficiency with computers.
Is self-motivated with excellent organizational skills.
Has strong decision-making and problem-solving skills.
You’ll be better prepared if you have (desired skills)
Experience in the banking/financial industry.
Experience working in a call center.
Experience in telephone sales.
We’re a culture that
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world,
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Sep 05, 2018
Full time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.
As part of the Bank of America team, preferred sales specialists listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales specialists are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales specialist, you can look forward to
Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
Working in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center.
Communicating with clients throughout the entire shift with structured breaks.
Navigating multiple computer systems while interacting with the client.
Listening to, understanding and providing needs-based sales solutions for our clients.
Incentive opportunities for meeting and/or exceeding critical performance standards.
Opportunity for advancement with structured career development paths.
World-class suite of benefits including tuition and child care reimbursement and employee discount programs.
We’ll help you
Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.
Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
You’re a person who (required skills)
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
Is comfortable receiving ongoing performance feedback and coaching.
Is comfortable with ongoing change and learning new technology/processes.
Has a minimum of two years of sales experience with cross-selling, upselling or referring products.
Has at least an intermediate level of proficiency with computers.
Is self-motivated with excellent organizational skills.
Has strong decision-making and problem-solving skills.
You’ll be better prepared if you have (desired skills)
Experience in the banking/financial industry.
Experience working in a call center.
Experience in telephone sales.
We’re a culture that
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world,
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.
As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority.
As a preferred sales agent, you can look forward to
Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center.
Communicating with clients throughout the entire shift with structured breaks.
Navigating multiple computer systems while interacting with the client.
Listening to, understanding and providing needs-based sales solutions for our clients.
Incentive opportunities for meeting and/or exceeding critical performance standards.
Opportunity for advancement with structured career development paths.
World-class suite of benefits including tuition and child care reimbursement and employee discount programs.
We’ll help you
Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching.
Learn about core banking products and services we provide through Bank of America. Understand
which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
You’re a person who (required skills)
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
Is comfortable receiving ongoing performance feedback and coaching.
Is comfortable with ongoing change and learning new technology/processes.
Has a minimum of one year of sales experience with cross-selling, upselling or referring products.
Has at least an intermediate level of proficiency with computers.
Is self-motivated with excellent organizational skills.
Has strong decision-making and problem-solving skills.
You’ll be better prepared if you have (desired skills)
Experience in the banking/financial industry.
Experience working in a call center.
Experience in telephone sales.
We’re a culture that
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Sep 05, 2018
Full time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.
As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority.
As a preferred sales agent, you can look forward to
Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center.
Communicating with clients throughout the entire shift with structured breaks.
Navigating multiple computer systems while interacting with the client.
Listening to, understanding and providing needs-based sales solutions for our clients.
Incentive opportunities for meeting and/or exceeding critical performance standards.
Opportunity for advancement with structured career development paths.
World-class suite of benefits including tuition and child care reimbursement and employee discount programs.
We’ll help you
Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching.
Learn about core banking products and services we provide through Bank of America. Understand
which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
You’re a person who (required skills)
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
Is comfortable receiving ongoing performance feedback and coaching.
Is comfortable with ongoing change and learning new technology/processes.
Has a minimum of one year of sales experience with cross-selling, upselling or referring products.
Has at least an intermediate level of proficiency with computers.
Is self-motivated with excellent organizational skills.
Has strong decision-making and problem-solving skills.
You’ll be better prepared if you have (desired skills)
Experience in the banking/financial industry.
Experience working in a call center.
Experience in telephone sales.
We’re a culture that
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Data Analyst - Senior
Our team Analysts at Progressive are behind every part of our business, using data to keep us always evolving and successful as a company. Breathing life into our data by identifying patterns and predicting future behaviors, you’ll collaborate with your peers to provide innovative solutions to a variety of business questions. Your role on our team As a senior data analyst, you’ll use your passion for problem solving and ability to communicate data in a business environment to work closely with top stakeholders making critical decisions on company initiatives. Using mathematical concepts and data modeling, you’ll match data from multiple sources to identify trends, prepare analysis and make recommendations. Our Company As one of the largest insurance companies in the nation, Progressive's data analysts and scientists have access to the most telematics data recorded. With freedom and encouragement to implement your own ideas, you’ll be solving big data problems that impact billions of dollars of business.
Qualifications & Requirements Must have qualifications • Bachelor's degree in a related field (Finance, Mathematics, Accounting, Economics or Statistics) and four years of analytical work experience in a professional setting • Instead of a degree, seven years of property casualty insurance experience with related analytical experience (e.g. analytical work in a professional setting) What we also look for • Knowledge of Big Data concepts, practices and terminology • Intermediate computer skills including MS Office with advanced skills in Excel with knowledge of spreadsheet functionality including v-look-up, pivot tables, charts, graphing and macros • Database experience including the ability to create PowerPoint graphs, tables and information reports in slide format • Proven aptitude for learning and using data analysis reporting tools • Highly proficient in programming skills, i.e., SAS, R and SQL • Strong collaboration and relationship building skills • Ability to prepare reports and conduct presentations • Ability to work with and maintain confidential information • Negotiation skills and ability to influence others by educating and sharing information • Ability to adapt to new situations and learn quickly
Apply now https://progressive.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=152275&lang=en&src=JB-11320
Questions? Please contact Tony Elliott at tony_elliott@progressive.com
Equal Opportunity Employer
Aug 21, 2018
Full time
Data Analyst - Senior
Our team Analysts at Progressive are behind every part of our business, using data to keep us always evolving and successful as a company. Breathing life into our data by identifying patterns and predicting future behaviors, you’ll collaborate with your peers to provide innovative solutions to a variety of business questions. Your role on our team As a senior data analyst, you’ll use your passion for problem solving and ability to communicate data in a business environment to work closely with top stakeholders making critical decisions on company initiatives. Using mathematical concepts and data modeling, you’ll match data from multiple sources to identify trends, prepare analysis and make recommendations. Our Company As one of the largest insurance companies in the nation, Progressive's data analysts and scientists have access to the most telematics data recorded. With freedom and encouragement to implement your own ideas, you’ll be solving big data problems that impact billions of dollars of business.
Qualifications & Requirements Must have qualifications • Bachelor's degree in a related field (Finance, Mathematics, Accounting, Economics or Statistics) and four years of analytical work experience in a professional setting • Instead of a degree, seven years of property casualty insurance experience with related analytical experience (e.g. analytical work in a professional setting) What we also look for • Knowledge of Big Data concepts, practices and terminology • Intermediate computer skills including MS Office with advanced skills in Excel with knowledge of spreadsheet functionality including v-look-up, pivot tables, charts, graphing and macros • Database experience including the ability to create PowerPoint graphs, tables and information reports in slide format • Proven aptitude for learning and using data analysis reporting tools • Highly proficient in programming skills, i.e., SAS, R and SQL • Strong collaboration and relationship building skills • Ability to prepare reports and conduct presentations • Ability to work with and maintain confidential information • Negotiation skills and ability to influence others by educating and sharing information • Ability to adapt to new situations and learn quickly
Apply now https://progressive.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=152275&lang=en&src=JB-11320
Questions? Please contact Tony Elliott at tony_elliott@progressive.com
Equal Opportunity Employer
JOB CODE: OHA18-0674
CLOSING DATE/TIME: 08/22/18 11:59 PM
SALARY: $4,221.00 - $6,162.00 Monthly
JOB TYPE: Permanent
LOCATION: Portland, Oregon
The Oregon Health Authority (OHA), Public Health Division (PHD), Office of the State Public Health Director (OSPHD) , in Portland, OR is recruiting for a Local Public Health Authority (LPHA) Fiscal and Contracts Analyst to serve as a primary advisor related to LPHA contracts and payments . The Office of the State Public Health Director provides public health policy and direction to the public health programs within the division, and ensures that the disparate programs inside and outside the division create an effective and coherent public health system for the state. This position is part of the Fiscal and Business Operations section, which is responsible for the development and execution of the division budget, contract oversight, performance and quality improvement, human resource support, business continuity planning, information technology coordination, and overall operations. The unit works with all Public Health Division programs to ensure consistent alignment and effectiveness of resources and business practices that support the mission and goals of the division and agency. What will you do? As the Fiscal and Contracts Analyst , you will coordinate all fiscal aspects of the Local Public Health Authority (LPHA) master service agreements which includes funding awards, payments, reporting, reconciliations, and financial oversight. You will maintain awareness of the changes in program policy that may impact grants and contracts that are in effect. You will also be required to communicate regularly with different working groups, which includes Public Health program staff and management, the Office of Financial Services, the Office of Contracts & Procurement, local public health agency fiscal and program staff, and tribal public health fiscal and program staff. What's in it for you? You will work with a team of public health and business professionals who are passionate about the work they do to protect and promote the health of all Oregonians and the communities where they live, work, play and learn. Do you have experience in finance and grant management? Do you have experience with accounting systems and software? Do you have experience analyzing complex financial issues? If so, we want to connect with you!
MINIMUM QUALIFICATIONS A bachelor's degree in public health, project management, business or public administration, or accounting and two years professional-level evaluative, analytical and planning work related to finance and accounting; OR Any combination of experience and education equivalent to five years of professional-level evaluative, analytical and planning work related to finance and accounting. REQUESTED SKILLS
Ability to apply a high level of sound, independent judgment in the area of finance and grants management.
Extensive experience with accounting systems and software and an aptitude and ability to query complex databases to extract data needed to build financial reports and documentation.
Extensive experience in MS Office software (Excel) in order to track, compile, analyze and forecast statistical and financial information.
Ability to perform analysis of complex financial issues, recognize problems and discrepancies, determine appropriate actions, formulate comprehensive recommendations, and provide clear and accurate feedback to management staff.
Knowledge of principles and practices of governmental accounting, finance and budgeting are required.
Education and/or extensive experience in business management or accounting principles is also desired.
Skill in communicating orally and in written form is essential in this position.
Skill and ability to communicate technical information verbally and visually to diverse audiences is required.
Ability to present a professional and positive demeanor in all interactions.
Ability to work under pressure when faced with changing priorities, short timelines, and abstract direction is necessary.
TO APPLY
Please visit the following link to complete the online application:
https://www.governmentjobs.com/careers/oregon/jobs/2168274/fiscal-and-contracts-analyst-local-public-health-authority-operations-policy
CONTACT INFORMATION
Cyndi Phipps-Roman
503-945-6377
Aug 20, 2018
Full time
JOB CODE: OHA18-0674
CLOSING DATE/TIME: 08/22/18 11:59 PM
SALARY: $4,221.00 - $6,162.00 Monthly
JOB TYPE: Permanent
LOCATION: Portland, Oregon
The Oregon Health Authority (OHA), Public Health Division (PHD), Office of the State Public Health Director (OSPHD) , in Portland, OR is recruiting for a Local Public Health Authority (LPHA) Fiscal and Contracts Analyst to serve as a primary advisor related to LPHA contracts and payments . The Office of the State Public Health Director provides public health policy and direction to the public health programs within the division, and ensures that the disparate programs inside and outside the division create an effective and coherent public health system for the state. This position is part of the Fiscal and Business Operations section, which is responsible for the development and execution of the division budget, contract oversight, performance and quality improvement, human resource support, business continuity planning, information technology coordination, and overall operations. The unit works with all Public Health Division programs to ensure consistent alignment and effectiveness of resources and business practices that support the mission and goals of the division and agency. What will you do? As the Fiscal and Contracts Analyst , you will coordinate all fiscal aspects of the Local Public Health Authority (LPHA) master service agreements which includes funding awards, payments, reporting, reconciliations, and financial oversight. You will maintain awareness of the changes in program policy that may impact grants and contracts that are in effect. You will also be required to communicate regularly with different working groups, which includes Public Health program staff and management, the Office of Financial Services, the Office of Contracts & Procurement, local public health agency fiscal and program staff, and tribal public health fiscal and program staff. What's in it for you? You will work with a team of public health and business professionals who are passionate about the work they do to protect and promote the health of all Oregonians and the communities where they live, work, play and learn. Do you have experience in finance and grant management? Do you have experience with accounting systems and software? Do you have experience analyzing complex financial issues? If so, we want to connect with you!
MINIMUM QUALIFICATIONS A bachelor's degree in public health, project management, business or public administration, or accounting and two years professional-level evaluative, analytical and planning work related to finance and accounting; OR Any combination of experience and education equivalent to five years of professional-level evaluative, analytical and planning work related to finance and accounting. REQUESTED SKILLS
Ability to apply a high level of sound, independent judgment in the area of finance and grants management.
Extensive experience with accounting systems and software and an aptitude and ability to query complex databases to extract data needed to build financial reports and documentation.
Extensive experience in MS Office software (Excel) in order to track, compile, analyze and forecast statistical and financial information.
Ability to perform analysis of complex financial issues, recognize problems and discrepancies, determine appropriate actions, formulate comprehensive recommendations, and provide clear and accurate feedback to management staff.
Knowledge of principles and practices of governmental accounting, finance and budgeting are required.
Education and/or extensive experience in business management or accounting principles is also desired.
Skill in communicating orally and in written form is essential in this position.
Skill and ability to communicate technical information verbally and visually to diverse audiences is required.
Ability to present a professional and positive demeanor in all interactions.
Ability to work under pressure when faced with changing priorities, short timelines, and abstract direction is necessary.
TO APPLY
Please visit the following link to complete the online application:
https://www.governmentjobs.com/careers/oregon/jobs/2168274/fiscal-and-contracts-analyst-local-public-health-authority-operations-policy
CONTACT INFORMATION
Cyndi Phipps-Roman
503-945-6377
Hello. I’m Roberta, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it by serving as their advocate.
When a customer has an issue with an ATM, debit card or Automated Clearing House (ACH) transaction, I help them by investigating and finding a resolution to their needs. I work in an inbound call-center, so I have an opportunity to help a diverse range of clients, utilizing the various tools to initiative new claims, follow up on existing claims, make account adjustments when appropriate, appeal denied claims, and research and resolve other complex customer concerns. The best part of my job is being there for our customers and building their confidence in Bank of America’s offerings. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If advocating for customers sounds like your next challenge, please apply. And good luck! Accountable for the successful resolution of all customer requests through seamless delivery of service, and/or fulfillment requests by answering calls, chats or emails in a contact center environment.
This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle moderately complex or escalated issues while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar.
Requires knowledge of multiple Bank products and have the ability to deepen or retain relationships. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1-2 year of contact center or equivalent customer service experience.
Required skills:
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.
1+ years of experience working with customers.
1+ years of experience handling difficult situations with customers.
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching.
Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Comfortable receiving ongoing performance feedback and coaching.
Comfortable with ongoing change and learning new technology/processes.
Ability to analyze and resolve customer inquiries.
Ability to provide a positive customer experience through creative solutions.
At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer.
Are fluent in ( speaking, reading & writing ) Spanish.
Desired skills:
Ability to work weekends, either rotating or set days as outlined in the job requisition.
Ability to work evenings, either rotating or set days as outlined in the job requisition.
1-2 years of experience in the Banking/Financial industry.
1-3 years of experience working in a call center.
1-3 years of experience working in customer relations.
1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.
Preferred experience in lending or credit card service
Weekly Schedule : Multiple shifts available
Aug 17, 2018
Full time
Hello. I’m Roberta, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it by serving as their advocate.
When a customer has an issue with an ATM, debit card or Automated Clearing House (ACH) transaction, I help them by investigating and finding a resolution to their needs. I work in an inbound call-center, so I have an opportunity to help a diverse range of clients, utilizing the various tools to initiative new claims, follow up on existing claims, make account adjustments when appropriate, appeal denied claims, and research and resolve other complex customer concerns. The best part of my job is being there for our customers and building their confidence in Bank of America’s offerings. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If advocating for customers sounds like your next challenge, please apply. And good luck! Accountable for the successful resolution of all customer requests through seamless delivery of service, and/or fulfillment requests by answering calls, chats or emails in a contact center environment.
This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle moderately complex or escalated issues while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar.
Requires knowledge of multiple Bank products and have the ability to deepen or retain relationships. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1-2 year of contact center or equivalent customer service experience.
Required skills:
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.
1+ years of experience working with customers.
1+ years of experience handling difficult situations with customers.
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching.
Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Comfortable receiving ongoing performance feedback and coaching.
Comfortable with ongoing change and learning new technology/processes.
Ability to analyze and resolve customer inquiries.
Ability to provide a positive customer experience through creative solutions.
At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer.
Are fluent in ( speaking, reading & writing ) Spanish.
Desired skills:
Ability to work weekends, either rotating or set days as outlined in the job requisition.
Ability to work evenings, either rotating or set days as outlined in the job requisition.
1-2 years of experience in the Banking/Financial industry.
1-3 years of experience working in a call center.
1-3 years of experience working in customer relations.
1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.
Preferred experience in lending or credit card service
Weekly Schedule : Multiple shifts available
Leadership Gifts Coordinator [DEVF-54], Development Department, NY
Office: National Offices, New York, NY
Location: New York
JUNE 25, 2018
Leadership Gifts Coordinator [DEVF-54]
American Civil Liberties Union Foundation
Development Department, NY
For nearly 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBT community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach. With more than a million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, record of arrest or conviction.
The Development Department of the National office in New York City is seeking applicants for the full-time position of Leadership Gifts Coordinator .
OVERVIEW
Reporting to the Deputy Director of Leadership Gifts, the Leadership Gifts Coordinator is an integral member of a sophisticated, aggressive Leadership Gifts program that focuses on individual donors capable of giving $100,000+ to the ACLU. The Leadership Gifts Coordinator provides fundraising and administrative support to the Leadership Gifts team.
ROLES AND RESPONSIBILITIES
Create and update electronic donor and prospect records in the development database
Draft professional donor correspondence as directed; compose, edit, and proofread donor communications
Assist in the preparation of donor strategy briefing papers, funding proposals, reports, and talking points
Remain informed about, and assist in providing, written updates to donors on relevant news and activities
Conduct research related to our plans for donors and prospects
Provide support for cultivation, solicitation, and stewardship activities, including email and mail distribution to donors and staff
Manage staff travel calendars, and assist in the coordination of travel plans
Serve as first point of contact for Leadership Gifts unit; handle internal and external calls, mail, and email
Oversee unit correspondence, develop and maintain mailing lists, create and distribute professional donor packages, and manage production processes
Coordinate, maintain, and update unit and departmental business rules, protocols and procedures
Process, track, and report unit expense budget; coordinate reimbursement and expense approval process
Generate, manage, update, distribute, and analyze reports
Work proactively with other units on work shared by or relevant to the Leadership Gifts unit
Schedule and organize departmental meetings; compile agendas. Undertake special projects as assigned
EXPERIENCE AND QUALIFICATIONS
Bachelor’s degree required
A minimum of three (3) years relevant experience in a fast paced fundraising or nonprofit setting, preferred
Excellent verbal and written communication skills, with proven experience and excellence in drafting professional content for external communications
Experience with fundraising databases preferred, Salesforce experience a plus
Excellent interpersonal skills and the ability to represent the organization to donors as well as interface with all levels of staff and volunteers while maintaining tact, diplomacy and confidentiality
Creative thinker with the ability to prioritize, execute and manage multiple projects through to completion while meeting tight deadlines. Excellent organizational skills, with superior attention to detail and strong follow-through are essential
Proficient in Microsoft Office, i.e. Word, Excel, PowerPoint, Outlook and Internet research. Experience updating intranets or related content management systems a plus
Commitment to the mission of the ACLU
COMPENSATION
The ACLU offers a generous and comprehensive compensation and benefits package, commensurate with experience and within parameters of the ACLU compensation scale.
HOW TO APPLY
Please send a cover letter (with salary requirements), resume and a writing sample no more than 2-3 pages in length that is relevant to the position by email to hrjobsDEVF@aclu.org . Reference [DEVF-54] in the subject line. This email address is specific to the department. In order to ensure your application is received please make certain it is sent to the correct e-mail address. You can expect to receive an automatic response that acknowledges the submission of application materials.
Please indicate in your cover letter where you learned of this career opportunity.
Applications will be accepted until the position is filled.
This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the job description and/or posting at any time without advance notice.
The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.
The ACLU undertakes affirmative action strategies in its recruitment and employment efforts to assure that persons with disabilities have full opportunities for employment in all positions.
We encourage applicants with disabilities who may need accommodations in the application process to contact: hrjobsincl@aclu.org . Correspondence sent to this email address that is not related to requests for accommodations will not be reviewed. Applicants should follow the instructions above regarding how to apply.
The ACLU comprises two separate corporate entities, the American Civil Liberties Union and the ACLU Foundation. Both the American Civil Liberties Union and the ACLU Foundation are national organizations with the same overall mission, and share office space and employees. The ACLU has two separate corporate entities in order to do a broad range of work to protect civil liberties. This job posting refers collectively to the two organizations under the name “ACLU.”
Jun 28, 2018
Full time
Leadership Gifts Coordinator [DEVF-54], Development Department, NY
Office: National Offices, New York, NY
Location: New York
JUNE 25, 2018
Leadership Gifts Coordinator [DEVF-54]
American Civil Liberties Union Foundation
Development Department, NY
For nearly 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBT community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach. With more than a million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, record of arrest or conviction.
The Development Department of the National office in New York City is seeking applicants for the full-time position of Leadership Gifts Coordinator .
OVERVIEW
Reporting to the Deputy Director of Leadership Gifts, the Leadership Gifts Coordinator is an integral member of a sophisticated, aggressive Leadership Gifts program that focuses on individual donors capable of giving $100,000+ to the ACLU. The Leadership Gifts Coordinator provides fundraising and administrative support to the Leadership Gifts team.
ROLES AND RESPONSIBILITIES
Create and update electronic donor and prospect records in the development database
Draft professional donor correspondence as directed; compose, edit, and proofread donor communications
Assist in the preparation of donor strategy briefing papers, funding proposals, reports, and talking points
Remain informed about, and assist in providing, written updates to donors on relevant news and activities
Conduct research related to our plans for donors and prospects
Provide support for cultivation, solicitation, and stewardship activities, including email and mail distribution to donors and staff
Manage staff travel calendars, and assist in the coordination of travel plans
Serve as first point of contact for Leadership Gifts unit; handle internal and external calls, mail, and email
Oversee unit correspondence, develop and maintain mailing lists, create and distribute professional donor packages, and manage production processes
Coordinate, maintain, and update unit and departmental business rules, protocols and procedures
Process, track, and report unit expense budget; coordinate reimbursement and expense approval process
Generate, manage, update, distribute, and analyze reports
Work proactively with other units on work shared by or relevant to the Leadership Gifts unit
Schedule and organize departmental meetings; compile agendas. Undertake special projects as assigned
EXPERIENCE AND QUALIFICATIONS
Bachelor’s degree required
A minimum of three (3) years relevant experience in a fast paced fundraising or nonprofit setting, preferred
Excellent verbal and written communication skills, with proven experience and excellence in drafting professional content for external communications
Experience with fundraising databases preferred, Salesforce experience a plus
Excellent interpersonal skills and the ability to represent the organization to donors as well as interface with all levels of staff and volunteers while maintaining tact, diplomacy and confidentiality
Creative thinker with the ability to prioritize, execute and manage multiple projects through to completion while meeting tight deadlines. Excellent organizational skills, with superior attention to detail and strong follow-through are essential
Proficient in Microsoft Office, i.e. Word, Excel, PowerPoint, Outlook and Internet research. Experience updating intranets or related content management systems a plus
Commitment to the mission of the ACLU
COMPENSATION
The ACLU offers a generous and comprehensive compensation and benefits package, commensurate with experience and within parameters of the ACLU compensation scale.
HOW TO APPLY
Please send a cover letter (with salary requirements), resume and a writing sample no more than 2-3 pages in length that is relevant to the position by email to hrjobsDEVF@aclu.org . Reference [DEVF-54] in the subject line. This email address is specific to the department. In order to ensure your application is received please make certain it is sent to the correct e-mail address. You can expect to receive an automatic response that acknowledges the submission of application materials.
Please indicate in your cover letter where you learned of this career opportunity.
Applications will be accepted until the position is filled.
This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the job description and/or posting at any time without advance notice.
The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.
The ACLU undertakes affirmative action strategies in its recruitment and employment efforts to assure that persons with disabilities have full opportunities for employment in all positions.
We encourage applicants with disabilities who may need accommodations in the application process to contact: hrjobsincl@aclu.org . Correspondence sent to this email address that is not related to requests for accommodations will not be reviewed. Applicants should follow the instructions above regarding how to apply.
The ACLU comprises two separate corporate entities, the American Civil Liberties Union and the ACLU Foundation. Both the American Civil Liberties Union and the ACLU Foundation are national organizations with the same overall mission, and share office space and employees. The ACLU has two separate corporate entities in order to do a broad range of work to protect civil liberties. This job posting refers collectively to the two organizations under the name “ACLU.”
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Minimum skills:
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent ( writing & reading ) in English & Spanish
Desired skills:
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Jun 22, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Minimum skills:
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent ( writing & reading ) in English & Spanish
Desired skills:
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Minimum skills
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent (reading, writing, speaking) in English and Spanish (if a bilingual role and applicable)
Desired skills
Experience working in a call center or a financial/banking center
Over one year of experience in the banking/financial services industry
Minimum qualifications
Over one year of experience working in customer service
Experience with handling difficult customer situations
Jun 22, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Minimum skills
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent (reading, writing, speaking) in English and Spanish (if a bilingual role and applicable)
Desired skills
Experience working in a call center or a financial/banking center
Over one year of experience in the banking/financial services industry
Minimum qualifications
Over one year of experience working in customer service
Experience with handling difficult customer situations
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Minimum skills:
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent ( reading,writing,speaking ) in English & Spanish
Desired skills:
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Jun 22, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Minimum skills:
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent ( reading,writing,speaking ) in English & Spanish
Desired skills:
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
As a Bank of America Preferred Client Specialist you are responsible for handling incoming calls, text messages or emails in a contact center environment to provide a world class service experience to our most valuable Preferred Clients. Your support of this high value, high opportunity client will include assisting clients with broad product support and fulfillment of relevant relationship deepening opportunities; leveraging multiple internal bank resources and technology to provide simple to complex problem resolution; and serving as the client's advocate as you proactively take ownership of every single client interaction. A successful Preferred Client Specialist candidate has the ability to analyze complex scenarios, listen and assess and apply critical thinking to accurately identify client needs. Speed to competency is expected as the Specialist will quickly build a strong financial acumen while attending a minimum of 6 months of progressive training that includes classroom, on the job and shared learning. Your ability to personalize the experience, make a personal connection with the client and humanize the interaction is imperative as you are challenged with escalated client concerns or needs. Candidates will be required to meet and/or exceed minimum performance standards and are measured with incentive opportunities across multiple operational thresholds and behavioral competencies.
Required skills:
3 years Customer service experience.
Critical thinking and problem solving skills.
Outstanding communications skills (both written and verbal) and interpersonal agility.
Detail oriented and adaptable to change.
Ability to work in a fast pace work environment managing more than one task at a time.
Dependable, results driven and achievement focused.
Open to providing and receiving coaching.
Strong computer navigation and PC knowledge. S
Self-motivated to achieve personal standards of excellence.
Ability to work cohesively within a team oriented environment.
Desired skills:
Contact center experience.
Banking or financial experience strongly desired.
Bilingual level Spanish speaking preferred
Jun 22, 2018
Full time
As a Bank of America Preferred Client Specialist you are responsible for handling incoming calls, text messages or emails in a contact center environment to provide a world class service experience to our most valuable Preferred Clients. Your support of this high value, high opportunity client will include assisting clients with broad product support and fulfillment of relevant relationship deepening opportunities; leveraging multiple internal bank resources and technology to provide simple to complex problem resolution; and serving as the client's advocate as you proactively take ownership of every single client interaction. A successful Preferred Client Specialist candidate has the ability to analyze complex scenarios, listen and assess and apply critical thinking to accurately identify client needs. Speed to competency is expected as the Specialist will quickly build a strong financial acumen while attending a minimum of 6 months of progressive training that includes classroom, on the job and shared learning. Your ability to personalize the experience, make a personal connection with the client and humanize the interaction is imperative as you are challenged with escalated client concerns or needs. Candidates will be required to meet and/or exceed minimum performance standards and are measured with incentive opportunities across multiple operational thresholds and behavioral competencies.
Required skills:
3 years Customer service experience.
Critical thinking and problem solving skills.
Outstanding communications skills (both written and verbal) and interpersonal agility.
Detail oriented and adaptable to change.
Ability to work in a fast pace work environment managing more than one task at a time.
Dependable, results driven and achievement focused.
Open to providing and receiving coaching.
Strong computer navigation and PC knowledge. S
Self-motivated to achieve personal standards of excellence.
Ability to work cohesively within a team oriented environment.
Desired skills:
Contact center experience.
Banking or financial experience strongly desired.
Bilingual level Spanish speaking preferred
PeopleTec is currently seeking a Financial Audit, Controls and Process Specialist support our Indianapolis, IN location.
Primary duties include:
Assisting the U.S. Army Finance Command (USAFMCOM) related to financial and management process improvement, audit readiness, risk assessment and controls analysis. Efforts will be performed on-site with extensive interaction with combined Government and contractor teams.
The ideal candidate will have a demonstrated background in one or more of the following: Financial Audit Preparation and Execution, Sarbanes-Oxley Compliance, OMB A-123 Internal Control Compliance, Information Technology System Audits and Risk Assessment.
The candidate will support and participate in program reviews, briefings, workshops and working groups. Strong verbal and written communication skills are required.
Required Skills/Experience :
At least 2 years of demonstrated experience with financial and management process improvement, audit readiness, risk assessment and controls analysis.
Experience with financial management, accounting financial statement auditing processes and Enterprise Resource Management systems.
Experience with MS Visio.
Excellent organizational and analytical skills.
Excellent oral and written communication skills
Travel : 15%
Must be a U.S. Citizen
An active NACI is preferred, however Candidate must be able to pass a Federal Background Investigation and hold a Security clearance. Current background investigation or clearance is NOT required for hire; inability to gain one will be cause for dismissal.
Education Requirements :
A completed Bachelor's Degree in Accounting, Finance, Economics or a related field is required, a CPA license is preferred.
Desired Skills:
Previous employment with DoD financial management processes and systems is highly desired.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/820256-145621
Jun 18, 2018
Full time
PeopleTec is currently seeking a Financial Audit, Controls and Process Specialist support our Indianapolis, IN location.
Primary duties include:
Assisting the U.S. Army Finance Command (USAFMCOM) related to financial and management process improvement, audit readiness, risk assessment and controls analysis. Efforts will be performed on-site with extensive interaction with combined Government and contractor teams.
The ideal candidate will have a demonstrated background in one or more of the following: Financial Audit Preparation and Execution, Sarbanes-Oxley Compliance, OMB A-123 Internal Control Compliance, Information Technology System Audits and Risk Assessment.
The candidate will support and participate in program reviews, briefings, workshops and working groups. Strong verbal and written communication skills are required.
Required Skills/Experience :
At least 2 years of demonstrated experience with financial and management process improvement, audit readiness, risk assessment and controls analysis.
Experience with financial management, accounting financial statement auditing processes and Enterprise Resource Management systems.
Experience with MS Visio.
Excellent organizational and analytical skills.
Excellent oral and written communication skills
Travel : 15%
Must be a U.S. Citizen
An active NACI is preferred, however Candidate must be able to pass a Federal Background Investigation and hold a Security clearance. Current background investigation or clearance is NOT required for hire; inability to gain one will be cause for dismissal.
Education Requirements :
A completed Bachelor's Degree in Accounting, Finance, Economics or a related field is required, a CPA license is preferred.
Desired Skills:
Previous employment with DoD financial management processes and systems is highly desired.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/820256-145621
PeopleTec is currently seeking a Cost Analyst to support our Huntsville, AL location.
Candidate will accomplish requirements in support of a product manager to include performing programmatic support to Army Acquisition Product Manager's Cost Analyst Team by preparing Life Cycle Cost Estimates, Independent Government Cost Estimates, Proposal Evaluation inputs, tasker inputs, Spend Plans, and other related cost inputs. Ideal candidates have recent and relevant experience gained from military/civilian service and are adept at briefing mid and senior staff personnel. Develop the Government's recommended and objective cost position for prime contractor or Other Government Organization proposals. Provide recommendations to senior staff regarding prime contractor submitted cost and performance reports. Evaluate the following cost elements: labor, travel, materials, other ODC, overhead, G&A and cost of money. Develop cost estimates for enhancements to systems and other future system requirements. Assist in planning and execution of events providing documentation to support acquisition milestones decisions. Calculate risk of tradeoff analysis and other studies. Analyze mission requirements to determine cost parameters and specific cost factors and relationships to be utilized in developing cost models. Provide technical assistance to functional specialist in identifying and evaluating program cost factors and cost impacts of program alternatives. Utilize independent judgment to plan, prioritize, and organize a diversified workload in a high-pace and detail oriented environment.
Required Skills/Experience:
Must have 3+ years of direct experience in an advanced cost analysis/financial position.
Must have experience in generating: Life Cycle Cost Estimates, Independent Government Estimates, cost input to Acquisition Program Baselines, Business Case Analysis, and Cost as an Independent Variable analysis.
Must have experience using Automated Cost Estimating Integrated Tool (ACEIT).
Must have a thorough knowledge of Cost Accounting Standards, Generally Accepted Accounting Principles, and the Federal Acquisition Regulations.
Must have the ability to respond quickly and accurately to "What-if" drills concerning program delays, acceleration in schedule, and cuts/increases to the existing funding profile using ACEIT and offline in Excel.
Must have strong skills and depth of experience in the development of an array of alternative solutions for program management challenges relating to cost, schedule, production, fielding and sustainment.
Must have exceptional written and oral presentation skills.
Must have demonstrated experience working individually as well as organizing and facilitating working groups.
Must have experience preparing detailed written reports and briefings suitable for presentation to senior level military and corporate leadership, as well as present material orally.
Must have excellent written and oral communication skills and the ability to use Microsoft Office suite of products.
Travel: May require up to 10%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education / Years of Experience:
A completed Bachelor's Degree in a related field with 5-10 years of relevant work experience. (Relevant experience = directly traceable to job description requirements)
Education Substitution/Equivalency:
High School plus 16+ years of directly traceable experience, OR a Master's Degree and 6+ years of directly traceable experience may be considered to fill this position.
Desired Skills :
Acquisition Level III Certification or equivalent.
PEO Aviation PMO experience, PM experience, Headquarters Staff experience or similar DoD Program Offices preferred.
Experience supporting program budgeting processes with the preparation of P and R-Forms.
Knowledge of DoD program planning and budgeting cycles and reporting requirements.
Knowledge of the DoD Acquisition process and procurement regulations.
Collection and analysis of information to assess cost, schedule, and performance associated with risk identification and risk management activities.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/818579-145621
Jun 13, 2018
Full time
PeopleTec is currently seeking a Cost Analyst to support our Huntsville, AL location.
Candidate will accomplish requirements in support of a product manager to include performing programmatic support to Army Acquisition Product Manager's Cost Analyst Team by preparing Life Cycle Cost Estimates, Independent Government Cost Estimates, Proposal Evaluation inputs, tasker inputs, Spend Plans, and other related cost inputs. Ideal candidates have recent and relevant experience gained from military/civilian service and are adept at briefing mid and senior staff personnel. Develop the Government's recommended and objective cost position for prime contractor or Other Government Organization proposals. Provide recommendations to senior staff regarding prime contractor submitted cost and performance reports. Evaluate the following cost elements: labor, travel, materials, other ODC, overhead, G&A and cost of money. Develop cost estimates for enhancements to systems and other future system requirements. Assist in planning and execution of events providing documentation to support acquisition milestones decisions. Calculate risk of tradeoff analysis and other studies. Analyze mission requirements to determine cost parameters and specific cost factors and relationships to be utilized in developing cost models. Provide technical assistance to functional specialist in identifying and evaluating program cost factors and cost impacts of program alternatives. Utilize independent judgment to plan, prioritize, and organize a diversified workload in a high-pace and detail oriented environment.
Required Skills/Experience:
Must have 3+ years of direct experience in an advanced cost analysis/financial position.
Must have experience in generating: Life Cycle Cost Estimates, Independent Government Estimates, cost input to Acquisition Program Baselines, Business Case Analysis, and Cost as an Independent Variable analysis.
Must have experience using Automated Cost Estimating Integrated Tool (ACEIT).
Must have a thorough knowledge of Cost Accounting Standards, Generally Accepted Accounting Principles, and the Federal Acquisition Regulations.
Must have the ability to respond quickly and accurately to "What-if" drills concerning program delays, acceleration in schedule, and cuts/increases to the existing funding profile using ACEIT and offline in Excel.
Must have strong skills and depth of experience in the development of an array of alternative solutions for program management challenges relating to cost, schedule, production, fielding and sustainment.
Must have exceptional written and oral presentation skills.
Must have demonstrated experience working individually as well as organizing and facilitating working groups.
Must have experience preparing detailed written reports and briefings suitable for presentation to senior level military and corporate leadership, as well as present material orally.
Must have excellent written and oral communication skills and the ability to use Microsoft Office suite of products.
Travel: May require up to 10%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education / Years of Experience:
A completed Bachelor's Degree in a related field with 5-10 years of relevant work experience. (Relevant experience = directly traceable to job description requirements)
Education Substitution/Equivalency:
High School plus 16+ years of directly traceable experience, OR a Master's Degree and 6+ years of directly traceable experience may be considered to fill this position.
Desired Skills :
Acquisition Level III Certification or equivalent.
PEO Aviation PMO experience, PM experience, Headquarters Staff experience or similar DoD Program Offices preferred.
Experience supporting program budgeting processes with the preparation of P and R-Forms.
Knowledge of DoD program planning and budgeting cycles and reporting requirements.
Knowledge of the DoD Acquisition process and procurement regulations.
Collection and analysis of information to assess cost, schedule, and performance associated with risk identification and risk management activities.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/818579-145621
American Civil Liberties Union
125 Broad Street, 18th Floor, New York, NY 10004
Assistant Director, Major Gifts [DEVF-79], Development Department, NY
Office: National Offices, New York, NY
Location: New York
JUNE 11, 2018
Assistant Director, Major Gifts [DEVF-79]
American Civil Liberties Union Foundation
Development Department, NY
For nearly 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBT community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach. With more than a million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, sexual orientation, gender identity or expression, age, disability, national origin, record of arrest or conviction.
The Development Department of the ACLU’s National Office in New York City is seeking applicants for a full-time Assistant Director, Major Gifts .
OVERVIEW
Building a strong donor pipeline is a top priority for the ACLU. With an incredible surge in support following the election, we have an unprecedented opportunity to build a robust major gifts effort, focusing on donors giving up to $100,000. Through smart strategies and strong collaborations with affiliate partners, our goal is to increase retention within these programs as well as create a clear and aggressive upgrade path for prospects for our Leadership and Planned Gifts programs. We aim to make these programs industry leaders, as we use high levels of donor enthusiasm, opportunities for genuine engagement, and a compelling case for support to drive these programs to the next level.
The Assistant Director, Major Gifts will report to the Director, Mid and Major Gifts and will develop fundraising strategies targeted towards maintaining and increasing the support of the ACLU’s $10K-$100K donors. The Assistant Director will manage a portfolio of $10K+ donors and prospects.
ROLES AND RESPONSIBILITIES
Actively solicit and close gifts of $25,000 to $100,000 from donors and family foundations through a strategic nationwide program of face-to-face discovery, cultivation, and solicitation visits.
Strategically manage a portfolio of approximately 125 donors and family foundations; provide donors with personally tailored updates and solicitations.
Effectively partner with staff in the national office and assigned affiliates to advance the organization’s major gifts efforts.
Secure, plan, and lead face-to-face donor visits to encourage and assist donors and prospects in making annual and special gifts.
In collaboration with the Major Gifts team, execute solicitation follow-up materials, including but not limited to customized proposals and reports.
Provide executive-level support to senior staff, including insightful and concise briefing materials in advance of meeting with donors and prospects.
Organize and participate in small donor gatherings and strategic donor events.
Ensure that all information related to portfolio donors is properly recorded in the shared nationwide database.
Maintain working knowledge of nationwide programmatic priorities and issues.
Work effectively with and quickly gain the respect and support of various and diverse constituencies, including affiliate and national staff members, affiliate board members and other lay leaders, and high net worth donors and prospects.
Commit to work collaboratively and respectfully toward resolving obstacles and/or conflicts.
Demonstrate a commitment to diversity within the office; use a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability and socio-economic circumstance.
Assist the Mid and Major Gifts department with other duties as assigned.
EXPERIENCE AND QUALIFICATIONS
Experience working in major gifts fundraising in a non-profit environment, ideally at an organization with comparable complexity and scale of the ACLU.
Successful track record of direct solicitation of gifts of $10,000+ preferred
Ability to represent the organization to donors and to interface with all levels of staff at the national office and affiliates while maintaining, confidentiality, tact and diplomacy.
Excellent organizational skills and the ability to manage multiple projects; superior attention to detail with strong follow through.
Initiative, self-motivation and the ability to work independently and as part of a team.
Strong verbal and written communication skills.
Computer proficiency, including experience with donor databases
Willingness and desire to travel frequently to solicit donors and prospects.
Valid driver’s license and willingness to drive to donor meetings as necessary.
Commitment to the mission and goals of the ACLU.
COMPENSATION
The ACLU offers a generous and comprehensive compensation and benefits package, commensurate with experience and within parameters of the ACLU compensation scale.
HOW TO APPLY
Please send a cover letter and resume to hrjobsdevf@aclu.org . Reference [DEVF-79] in subject line. Please note that this is not the general ACLU email address. This email address is specific to the department. In order to ensure your application is received please make certain it is sent to the correct e-mail address. You can expect to receive an automatic response that acknowledges the submission of application materials.
Please indicate in your cover letter where you learned of this career opportunity.
Applications will be accepted until the position is filled.
This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the job description and/or posting at any time without advance notice.
The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.
The ACLU undertakes affirmative action strategies in its recruitment and employment efforts to assure that persons with disabilities have full opportunities for employment in all positions.
We encourage applicants with disabilities who may need accommodations in the application process to contact: hrjobsincl@aclu.org . Correspondence sent to this email address that is not related to requests for accommodations will not be reviewed. Applicants should follow the instructions above regarding how to apply.
The ACLU comprises two separate corporate entities, the American Civil Liberties Union and the ACLU Foundation. Both the American Civil Liberties Union and the ACLU Foundation are national organizations with the same overall mission, and share office space and employees. The ACLU has two separate corporate entities in order to do a broad range of work to protect civil liberties. This job posting refers collectively to the two organizations under the name “ACLU.”
Jun 12, 2018
Full time
Assistant Director, Major Gifts [DEVF-79], Development Department, NY
Office: National Offices, New York, NY
Location: New York
JUNE 11, 2018
Assistant Director, Major Gifts [DEVF-79]
American Civil Liberties Union Foundation
Development Department, NY
For nearly 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBT community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach. With more than a million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, sexual orientation, gender identity or expression, age, disability, national origin, record of arrest or conviction.
The Development Department of the ACLU’s National Office in New York City is seeking applicants for a full-time Assistant Director, Major Gifts .
OVERVIEW
Building a strong donor pipeline is a top priority for the ACLU. With an incredible surge in support following the election, we have an unprecedented opportunity to build a robust major gifts effort, focusing on donors giving up to $100,000. Through smart strategies and strong collaborations with affiliate partners, our goal is to increase retention within these programs as well as create a clear and aggressive upgrade path for prospects for our Leadership and Planned Gifts programs. We aim to make these programs industry leaders, as we use high levels of donor enthusiasm, opportunities for genuine engagement, and a compelling case for support to drive these programs to the next level.
The Assistant Director, Major Gifts will report to the Director, Mid and Major Gifts and will develop fundraising strategies targeted towards maintaining and increasing the support of the ACLU’s $10K-$100K donors. The Assistant Director will manage a portfolio of $10K+ donors and prospects.
ROLES AND RESPONSIBILITIES
Actively solicit and close gifts of $25,000 to $100,000 from donors and family foundations through a strategic nationwide program of face-to-face discovery, cultivation, and solicitation visits.
Strategically manage a portfolio of approximately 125 donors and family foundations; provide donors with personally tailored updates and solicitations.
Effectively partner with staff in the national office and assigned affiliates to advance the organization’s major gifts efforts.
Secure, plan, and lead face-to-face donor visits to encourage and assist donors and prospects in making annual and special gifts.
In collaboration with the Major Gifts team, execute solicitation follow-up materials, including but not limited to customized proposals and reports.
Provide executive-level support to senior staff, including insightful and concise briefing materials in advance of meeting with donors and prospects.
Organize and participate in small donor gatherings and strategic donor events.
Ensure that all information related to portfolio donors is properly recorded in the shared nationwide database.
Maintain working knowledge of nationwide programmatic priorities and issues.
Work effectively with and quickly gain the respect and support of various and diverse constituencies, including affiliate and national staff members, affiliate board members and other lay leaders, and high net worth donors and prospects.
Commit to work collaboratively and respectfully toward resolving obstacles and/or conflicts.
Demonstrate a commitment to diversity within the office; use a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability and socio-economic circumstance.
Assist the Mid and Major Gifts department with other duties as assigned.
EXPERIENCE AND QUALIFICATIONS
Experience working in major gifts fundraising in a non-profit environment, ideally at an organization with comparable complexity and scale of the ACLU.
Successful track record of direct solicitation of gifts of $10,000+ preferred
Ability to represent the organization to donors and to interface with all levels of staff at the national office and affiliates while maintaining, confidentiality, tact and diplomacy.
Excellent organizational skills and the ability to manage multiple projects; superior attention to detail with strong follow through.
Initiative, self-motivation and the ability to work independently and as part of a team.
Strong verbal and written communication skills.
Computer proficiency, including experience with donor databases
Willingness and desire to travel frequently to solicit donors and prospects.
Valid driver’s license and willingness to drive to donor meetings as necessary.
Commitment to the mission and goals of the ACLU.
COMPENSATION
The ACLU offers a generous and comprehensive compensation and benefits package, commensurate with experience and within parameters of the ACLU compensation scale.
HOW TO APPLY
Please send a cover letter and resume to hrjobsdevf@aclu.org . Reference [DEVF-79] in subject line. Please note that this is not the general ACLU email address. This email address is specific to the department. In order to ensure your application is received please make certain it is sent to the correct e-mail address. You can expect to receive an automatic response that acknowledges the submission of application materials.
Please indicate in your cover letter where you learned of this career opportunity.
Applications will be accepted until the position is filled.
This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the job description and/or posting at any time without advance notice.
The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.
The ACLU undertakes affirmative action strategies in its recruitment and employment efforts to assure that persons with disabilities have full opportunities for employment in all positions.
We encourage applicants with disabilities who may need accommodations in the application process to contact: hrjobsincl@aclu.org . Correspondence sent to this email address that is not related to requests for accommodations will not be reviewed. Applicants should follow the instructions above regarding how to apply.
The ACLU comprises two separate corporate entities, the American Civil Liberties Union and the ACLU Foundation. Both the American Civil Liberties Union and the ACLU Foundation are national organizations with the same overall mission, and share office space and employees. The ACLU has two separate corporate entities in order to do a broad range of work to protect civil liberties. This job posting refers collectively to the two organizations under the name “ACLU.”
REGISTRATION REQUIRED
We are seeking to fill Bilingual Collections & Recovery Specialist I & II roles for our Brea, CA Financial Center. Qualified candidates must have customer service experience, demonstrated commitment to providing quality customer service. Must also be Fluent (reading, writing, speaking) in English & Spanish. For successful registration, please email Ashley Miller at amiller40@bankofamerica.com to confirm your attendance.
This event will run from 12:00 PM – 1:00 PM. Attire is business-banking professional. Please bring several copies of your resume. Please note accommodations will be available to complete the Spanish Language Assessment while onsite. Come prepared to interview as hiring managers and key decision makers will be there.
Location:
Bank of America Contact Center 275 Valencia Ave Brea, CA 92823
Event Date:
06/27/2018 12:00 PM
You may park in any unreserved spot available. Please check in with security upon arrival with your photo ID. Thank you for your interest in Bank of America! Gracias por su interes en Bank of America!
Jun 12, 2018
Full time
REGISTRATION REQUIRED
We are seeking to fill Bilingual Collections & Recovery Specialist I & II roles for our Brea, CA Financial Center. Qualified candidates must have customer service experience, demonstrated commitment to providing quality customer service. Must also be Fluent (reading, writing, speaking) in English & Spanish. For successful registration, please email Ashley Miller at amiller40@bankofamerica.com to confirm your attendance.
This event will run from 12:00 PM – 1:00 PM. Attire is business-banking professional. Please bring several copies of your resume. Please note accommodations will be available to complete the Spanish Language Assessment while onsite. Come prepared to interview as hiring managers and key decision makers will be there.
Location:
Bank of America Contact Center 275 Valencia Ave Brea, CA 92823
Event Date:
06/27/2018 12:00 PM
You may park in any unreserved spot available. Please check in with security upon arrival with your photo ID. Thank you for your interest in Bank of America! Gracias por su interes en Bank of America!
Texas Dept. of Information Resources
300 West 15th Street, Austin, TX, USA
Job Posting: #00002089
Opened: 05/25/18
Closes: 06/11/18
Position Title: Budget Analyst V
Class/Group: 1159/B25
Military Occupation Specialty Code: 36B Financial Management Technician; 31 Financial Management; 32 Fiscal Operations
FLSA: Exempt
Number of Vacancies: 1
Division/Section: Chief Financial Office / Finance
Salary Range: $5258.67 - $6941.50 / monthly
Duration: Regular
Hours Worked Weekly: 40
Shift: Days
Travel: None
Agency Address: 300 W. 15th Street, Austin Tx 78701
Work Location: Same
Web site: www.dir.texas.gov
Refer Inquiries to: Human Resources
Telephone: (512) 475-4612 or (512) 463-5920
HOW TO APPLY:
Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
You must create a CAPPS Career Section candidate profile or be logged in to apply
Update your profile and apply for the job by navigating through the pages and steps
Once ready, select “Submit” on the “Review and Submit” page.
APPLICANTS MUST PROVIDE IN DEPTH INFORMATION IN THE EXPERIENCE & CREDENTIALS SECTION TO DEMONSTRATE HOW THEY MEET THE POSITION QUALIFICATIONS.
Applications are not accepted at the agency. Resumes are not accepted in lieu of the application. Incomplete applications may result in disqualification of applicant.
Interview Place/Time: Candidates will be notified for appointments as determined by the selection committee.
Notice: Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
EQUAL OPPORTUNITY EMPLOYER The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age or disability. Please call 512-463-5920 to request reasonable accommodations.
POSITION SUMMARY The Texas Department of Information Resources serves a wide spectrum of customers by providing technology leadership, solutions, and value to State of Texas government agencies, higher education, and local government entities of all sizes to facilitate the fulfillment of their core missions.
The individual in this role will perform highly complex (senior-level) budget preparation and analysis work across multiple business lines for the agency’s Shared Services Financial Analysis Department. Work involves coordinating budgetary activities, reviewing and analyzing operating budgets, and providing technical advice and assistance on budgetary matters. Assists in development of vendor contract pricing models and financial statement of work requirements. Participates in vendor financial negotiations and monitors vendor contract financial compliance. Leads financial transition activities, including design and development of complex chargeback models. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. ESSENTIAL FUNCTIONS
Oversees the preparation of budgetary and management reports.
Oversees the development and evaluation of performance and workload measures.
Analyzes expenditure patterns and makes recommendations on the use of funds.
Coordinates the preparation of budgets to provide management with expenditure data, trends, and recommendations.
Develops and ensures compliance and coordination of budgeting procedures, preparation, and reporting.
Establishes work methods and priorities, and determines methodologies and techniques for performing budget evaluations.
Informs management of budget deviations, problems, and events likely to affect operations; explains causes; and measures effect on the agency’s mission and resources.
Oversees the planning, organizing, coordinating, and evaluating of budgetary activities.
Examines budget estimates for completeness, accuracy, and conformance with procedures and regulations.
Assists in development of vendor pricing models, participates in vendor financial negotiations and monitors vendor financial compliance.
Oversee financial transition activities, including the design and development of complex chargeback models.
May plan, assign, and/or supervise the work of others.
Performs related work as assigned.
EDUCATION
Graduation from an accredited four-year college or university with major course work in accounting, finance, business, public administration, or a related field.
EXPERIENCE & TRAINING REQUIRED
Minimum of seven (7) years of experience in budget preparation and analysis and in performance measurement reporting work.
Minimum of three (3) years of experience developing vendor pricing models, participating in vendor financial negotiations and monitoring vendor financial compliance.
Minimum of three (3) years of experience participating in complex financial transitions involving chargebacks.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of accounting, budgetary, and management principles, practices, and procedures.
Knowledge of forecasting methodologies.
Knowledge of automated accounting, budgeting, and forecasting programs; and of performance measurement and reporting.
Knowledge of state procurement processes.
Ability to analyze fiscal management information to determine appropriate use of funds.
Ability to perform statistical analyses.
Ability to identify and develop budgetary reports and schedules.
Ability to analyze management problems and develop and present solutions.
Ability to communicate effectively, and to supervise the work of others.
Ability to work a flexible schedule to meet required deadlines.
Ability to work under pressure and exacting schedules to complete assigned tasks.
Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency. management, direct supervisors, co-workers, internal and external customers.
Ability to understand, follow and convey brief oral and/or written instructions.
Ability to communicate both verbally and in writing; in a clear and concise manner.
Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
Ability to comply with all agency policies and applicable laws.
Ability to comply with all applicable safety rules, regulations and standards.
COMPUTER SKILLS
Proficiency in the use of a personal computer and applicable software necessary to perform work assignments e.g. word processing, spreadsheets (Microsoft Office preferred)
OTHER REQUIREMENTS
Regular and punctual attendance
Criminal background check
WORK ENVIRONMENT
Frequent use of a personal computer, copiers, printers and telephones
Frequent work under stress, as a team member, and in direct contact with others
Frequent standing, walking, sitting, listening and talking
Occasional bending and stooping
Occasional lifting and climbing
May 30, 2018
Full time
Job Posting: #00002089
Opened: 05/25/18
Closes: 06/11/18
Position Title: Budget Analyst V
Class/Group: 1159/B25
Military Occupation Specialty Code: 36B Financial Management Technician; 31 Financial Management; 32 Fiscal Operations
FLSA: Exempt
Number of Vacancies: 1
Division/Section: Chief Financial Office / Finance
Salary Range: $5258.67 - $6941.50 / monthly
Duration: Regular
Hours Worked Weekly: 40
Shift: Days
Travel: None
Agency Address: 300 W. 15th Street, Austin Tx 78701
Work Location: Same
Web site: www.dir.texas.gov
Refer Inquiries to: Human Resources
Telephone: (512) 475-4612 or (512) 463-5920
HOW TO APPLY:
Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
You must create a CAPPS Career Section candidate profile or be logged in to apply
Update your profile and apply for the job by navigating through the pages and steps
Once ready, select “Submit” on the “Review and Submit” page.
APPLICANTS MUST PROVIDE IN DEPTH INFORMATION IN THE EXPERIENCE & CREDENTIALS SECTION TO DEMONSTRATE HOW THEY MEET THE POSITION QUALIFICATIONS.
Applications are not accepted at the agency. Resumes are not accepted in lieu of the application. Incomplete applications may result in disqualification of applicant.
Interview Place/Time: Candidates will be notified for appointments as determined by the selection committee.
Notice: Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
EQUAL OPPORTUNITY EMPLOYER The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age or disability. Please call 512-463-5920 to request reasonable accommodations.
POSITION SUMMARY The Texas Department of Information Resources serves a wide spectrum of customers by providing technology leadership, solutions, and value to State of Texas government agencies, higher education, and local government entities of all sizes to facilitate the fulfillment of their core missions.
The individual in this role will perform highly complex (senior-level) budget preparation and analysis work across multiple business lines for the agency’s Shared Services Financial Analysis Department. Work involves coordinating budgetary activities, reviewing and analyzing operating budgets, and providing technical advice and assistance on budgetary matters. Assists in development of vendor contract pricing models and financial statement of work requirements. Participates in vendor financial negotiations and monitors vendor contract financial compliance. Leads financial transition activities, including design and development of complex chargeback models. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. ESSENTIAL FUNCTIONS
Oversees the preparation of budgetary and management reports.
Oversees the development and evaluation of performance and workload measures.
Analyzes expenditure patterns and makes recommendations on the use of funds.
Coordinates the preparation of budgets to provide management with expenditure data, trends, and recommendations.
Develops and ensures compliance and coordination of budgeting procedures, preparation, and reporting.
Establishes work methods and priorities, and determines methodologies and techniques for performing budget evaluations.
Informs management of budget deviations, problems, and events likely to affect operations; explains causes; and measures effect on the agency’s mission and resources.
Oversees the planning, organizing, coordinating, and evaluating of budgetary activities.
Examines budget estimates for completeness, accuracy, and conformance with procedures and regulations.
Assists in development of vendor pricing models, participates in vendor financial negotiations and monitors vendor financial compliance.
Oversee financial transition activities, including the design and development of complex chargeback models.
May plan, assign, and/or supervise the work of others.
Performs related work as assigned.
EDUCATION
Graduation from an accredited four-year college or university with major course work in accounting, finance, business, public administration, or a related field.
EXPERIENCE & TRAINING REQUIRED
Minimum of seven (7) years of experience in budget preparation and analysis and in performance measurement reporting work.
Minimum of three (3) years of experience developing vendor pricing models, participating in vendor financial negotiations and monitoring vendor financial compliance.
Minimum of three (3) years of experience participating in complex financial transitions involving chargebacks.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of accounting, budgetary, and management principles, practices, and procedures.
Knowledge of forecasting methodologies.
Knowledge of automated accounting, budgeting, and forecasting programs; and of performance measurement and reporting.
Knowledge of state procurement processes.
Ability to analyze fiscal management information to determine appropriate use of funds.
Ability to perform statistical analyses.
Ability to identify and develop budgetary reports and schedules.
Ability to analyze management problems and develop and present solutions.
Ability to communicate effectively, and to supervise the work of others.
Ability to work a flexible schedule to meet required deadlines.
Ability to work under pressure and exacting schedules to complete assigned tasks.
Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency. management, direct supervisors, co-workers, internal and external customers.
Ability to understand, follow and convey brief oral and/or written instructions.
Ability to communicate both verbally and in writing; in a clear and concise manner.
Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
Ability to comply with all agency policies and applicable laws.
Ability to comply with all applicable safety rules, regulations and standards.
COMPUTER SKILLS
Proficiency in the use of a personal computer and applicable software necessary to perform work assignments e.g. word processing, spreadsheets (Microsoft Office preferred)
OTHER REQUIREMENTS
Regular and punctual attendance
Criminal background check
WORK ENVIRONMENT
Frequent use of a personal computer, copiers, printers and telephones
Frequent work under stress, as a team member, and in direct contact with others
Frequent standing, walking, sitting, listening and talking
Occasional bending and stooping
Occasional lifting and climbing
Washington State Department of Labor & Industries
Tacoma, WA, USA
This is a great In-Training opportunity for you to enhance your technical skills, as well as your interpersonal skills. Bring your talents to public service and join us in keeping Washington safe and working. As an L&I Field Auditor, you will independently conduct audits of businesses financial records to determine premium liability for industrial insurance. Perform onsite audits within local businesses and survey work operations to determine risk classifications for job hazards of the business and compliance with industrial insurance reporting requirements. Provide professional consulting and technical assistance to educate employers regarding prime contractor liability, recordkeeping and reporting requirements. Why work for Labor & Industries ? We have a flexible work environment. Flex schedules and teleworking are available after successfully meeting a six month probationary period. Your work/life balance is respected, your voice matters and Washington State provides one of the most competitive benefits packages in the nation. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 2.5 million workers. Some of what you'll do:
Perform compliance audits, educational audits for new and existing English and Spanish speaking employers and investigations to verify employers are complying with the Revised Code of Washington (RCWs) Title 51 and WACs
Educate and communicate with employers in both English and Spanish in regards to questions surrounding industrial insurance, and provide information related to audit processes, laws and rules
Independently screen, schedule, coordinate and conduct audits of business financial records
Document audit details in chronological order as events happen throughout the audit process
Review employment contracts and conduct fact-finding interviews
Determine proper risk classification for job hazards of the business, and if the business is in compliance industrial insurance reporting requirements
Prepares professional and extensive reports of audit findings
Prepare subpoenas and other legal documents as needed and testify at industrial insurance appeals and court proceedings
What we're looking for:
Professional accounting or auditing experience
Knowledge of generally accepted accounting principles (GAAP) and auditing theory.
Strong and effective communicators with written, verbal and excellent interpersonal skills.
Experience facilitating training and providing information and instruction clearly and effectively.
Proficient computer skills using MS Word, Excel and Internet.
Properly identify, collect, document data and information for assessment, analysis, and investigation.
Gather and attain confidential information.
Skill in persuading others to voluntarily comply with regulations or policies.
Building and maintaining effective working relationships.
Experience successfully performing multiple tasks under tight deadlines without sacrificing quality and accuracy.
Experience maintaining confidentiality.
Possess a valid driver's license.
Experience auditing employer records for Industrial Insurance reporting is desired.
Independently make decisions on policies and procedures in a precise and timely manner using critical thinking skills.
Note: When applying please include the following:
Cover letter
Copy of your unofficial college transcripts documenting successful completion of the required 20 semester or 30 quarter hours in accounting
Resume
Who should apply:
Viable applicants must have a minimum of 20 semester or 30 quarter hours in accounting (may include credits from one (1) Finance class or one (1) Business Law class) along with Bachelor's degree.
Ability to read, write and converse fluently in both Spanish and English
Professional level accounting or auditing experience could substitute, year for year, for the education; however, not for the required 20 semester or 30 quarter hours of accounting.
May 15, 2018
Full time
This is a great In-Training opportunity for you to enhance your technical skills, as well as your interpersonal skills. Bring your talents to public service and join us in keeping Washington safe and working. As an L&I Field Auditor, you will independently conduct audits of businesses financial records to determine premium liability for industrial insurance. Perform onsite audits within local businesses and survey work operations to determine risk classifications for job hazards of the business and compliance with industrial insurance reporting requirements. Provide professional consulting and technical assistance to educate employers regarding prime contractor liability, recordkeeping and reporting requirements. Why work for Labor & Industries ? We have a flexible work environment. Flex schedules and teleworking are available after successfully meeting a six month probationary period. Your work/life balance is respected, your voice matters and Washington State provides one of the most competitive benefits packages in the nation. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 2.5 million workers. Some of what you'll do:
Perform compliance audits, educational audits for new and existing English and Spanish speaking employers and investigations to verify employers are complying with the Revised Code of Washington (RCWs) Title 51 and WACs
Educate and communicate with employers in both English and Spanish in regards to questions surrounding industrial insurance, and provide information related to audit processes, laws and rules
Independently screen, schedule, coordinate and conduct audits of business financial records
Document audit details in chronological order as events happen throughout the audit process
Review employment contracts and conduct fact-finding interviews
Determine proper risk classification for job hazards of the business, and if the business is in compliance industrial insurance reporting requirements
Prepares professional and extensive reports of audit findings
Prepare subpoenas and other legal documents as needed and testify at industrial insurance appeals and court proceedings
What we're looking for:
Professional accounting or auditing experience
Knowledge of generally accepted accounting principles (GAAP) and auditing theory.
Strong and effective communicators with written, verbal and excellent interpersonal skills.
Experience facilitating training and providing information and instruction clearly and effectively.
Proficient computer skills using MS Word, Excel and Internet.
Properly identify, collect, document data and information for assessment, analysis, and investigation.
Gather and attain confidential information.
Skill in persuading others to voluntarily comply with regulations or policies.
Building and maintaining effective working relationships.
Experience successfully performing multiple tasks under tight deadlines without sacrificing quality and accuracy.
Experience maintaining confidentiality.
Possess a valid driver's license.
Experience auditing employer records for Industrial Insurance reporting is desired.
Independently make decisions on policies and procedures in a precise and timely manner using critical thinking skills.
Note: When applying please include the following:
Cover letter
Copy of your unofficial college transcripts documenting successful completion of the required 20 semester or 30 quarter hours in accounting
Resume
Who should apply:
Viable applicants must have a minimum of 20 semester or 30 quarter hours in accounting (may include credits from one (1) Finance class or one (1) Business Law class) along with Bachelor's degree.
Ability to read, write and converse fluently in both Spanish and English
Professional level accounting or auditing experience could substitute, year for year, for the education; however, not for the required 20 semester or 30 quarter hours of accounting.
For nearly 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBT community, advancing racial justice, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties and civil rights cases and issues to defend all people from government abuse and overreach. With more than one million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, record of arrest or conviction.
OVERVIEW
The American Civil Liberties Union is seeking a Special Assistant to the Chief Financial Officer who will support the Chief Finance Officer (CFO) and will be responsible for logistical and administrative support for the entire Finance Department. The Special Assistant to the Chief Financial Officer will also work as a liaison between the CFO and ACLU National and Affiliate staff.
ROLES AND RESPONSIBILITIES
The Assistant to the Chief Financial Officer will be responsible for:
Providing administrative support to the New York-based Finance department.
Serving as the primary point of contact for the Finance department and directing requests for information to the appropriate staff member.
Responding to inquiries and requests for information from National staff, affiliate staff and others.
Maintaining confidentiality of information related to sensitive financial and board related matters.
Assisting with annual audit, budget, and revenue reconciliation processes.
Scheduling ad hoc Board committees relating to financial matters, including, but not limited to, the Audit, Investment and Finance Committees and staffing these Committees as needed.
Managing departmental calendaring and scheduling system.
Reviewing payment requests for completeness and accuracy.
Assisting with expense reports for the Finance department.
Providing daily logistical planning, organization, and administrative support to CFO.
Acting as a resource for all staff in the Finance department and supporting departmental work as needed.
Creating and maintaining systems for easy access to department records.
Performing other duties as appropriate and assigned.
EXPERIENCE AND QUALIFICATIONS
3 years of related work experience, accounting firm experience preferred.
Must take initiative and be highly organized with attention to detail.
Ability to prioritize work and consistently meet deadlines.
Ability to maintain strict confidentiality.
Excellent interpersonal skills and the ability to engage stakeholders at all levels, both within and outside of the organization.
Proficiency in Microsoft Office Suite (e.g., Outlook, Word, Excel).
Working knowledge of basic financial and accounting concepts preferred.
Commitment to the mission of the ACLU.
COMPENSATION
The ACLU offers a generous and comprehensive compensation and benefits package, commensurate with experience and within the parameters of the ACLU compensation scale.
HOW TO APPLY
Please send a cover letter (with salary requirements) and a resume and a relevant writing sample to HRJobsADMU@aclu.org. Reference [ADMU-61] in subject line.
Please indicate in your cover letter where you learned of this career opportunity.
Applications will be accepted until the position is filled.
This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the job description and/or posting at any time without advance notice.
The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.
The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.
May 11, 2018
Full time
For nearly 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBT community, advancing racial justice, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties and civil rights cases and issues to defend all people from government abuse and overreach. With more than one million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, record of arrest or conviction.
OVERVIEW
The American Civil Liberties Union is seeking a Special Assistant to the Chief Financial Officer who will support the Chief Finance Officer (CFO) and will be responsible for logistical and administrative support for the entire Finance Department. The Special Assistant to the Chief Financial Officer will also work as a liaison between the CFO and ACLU National and Affiliate staff.
ROLES AND RESPONSIBILITIES
The Assistant to the Chief Financial Officer will be responsible for:
Providing administrative support to the New York-based Finance department.
Serving as the primary point of contact for the Finance department and directing requests for information to the appropriate staff member.
Responding to inquiries and requests for information from National staff, affiliate staff and others.
Maintaining confidentiality of information related to sensitive financial and board related matters.
Assisting with annual audit, budget, and revenue reconciliation processes.
Scheduling ad hoc Board committees relating to financial matters, including, but not limited to, the Audit, Investment and Finance Committees and staffing these Committees as needed.
Managing departmental calendaring and scheduling system.
Reviewing payment requests for completeness and accuracy.
Assisting with expense reports for the Finance department.
Providing daily logistical planning, organization, and administrative support to CFO.
Acting as a resource for all staff in the Finance department and supporting departmental work as needed.
Creating and maintaining systems for easy access to department records.
Performing other duties as appropriate and assigned.
EXPERIENCE AND QUALIFICATIONS
3 years of related work experience, accounting firm experience preferred.
Must take initiative and be highly organized with attention to detail.
Ability to prioritize work and consistently meet deadlines.
Ability to maintain strict confidentiality.
Excellent interpersonal skills and the ability to engage stakeholders at all levels, both within and outside of the organization.
Proficiency in Microsoft Office Suite (e.g., Outlook, Word, Excel).
Working knowledge of basic financial and accounting concepts preferred.
Commitment to the mission of the ACLU.
COMPENSATION
The ACLU offers a generous and comprehensive compensation and benefits package, commensurate with experience and within the parameters of the ACLU compensation scale.
HOW TO APPLY
Please send a cover letter (with salary requirements) and a resume and a relevant writing sample to HRJobsADMU@aclu.org. Reference [ADMU-61] in subject line.
Please indicate in your cover letter where you learned of this career opportunity.
Applications will be accepted until the position is filled.
This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the job description and/or posting at any time without advance notice.
The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.
The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.
Float Member Service Representative
The Float Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties. Duties include a high level of external and internal public contact and management of varied records and file systems. Confidentiality is involved, and sensitive situations may be handled. This position is located at the O.C. Haley branch, however this person will be required to work in the various locations throughout the New Orleans area where volume and customer traffic warrants the presence of a MSR.
Essential Duties and Functions
Establish and maintain member accounts
Prepare and process teller transactions efficiently and effectively
Adhere to established cash handling and balancing procedures
Prepare corporate deposits daily
Perform a variety of administrative duties including but not limited to answering telephones, typing and filing
Provide excellent customer service
Adhere to all branch procedures
Travel to various HOPE locations to work as needed
Competencies/Skills
Ability to handle monetary instruments and make transactions accurately
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products
Ability to read and interpret documents, write routine reports and correspondence
Ability to speak effectively before groups of customers and employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, percent, and interpret data
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Preferred Education and Experience
Bachelor’s degree, business concentration preferred
Three plus years of experience in banking/finance in areas related to job requirements
Cash handling and customer service experience
Fluency in Spanish and English required
HOPE offers a competitive salary and comprehensive benefits package. Visit www.hopecu.org to learn more about our organization.
May 11, 2018
Full time
Float Member Service Representative
The Float Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties. Duties include a high level of external and internal public contact and management of varied records and file systems. Confidentiality is involved, and sensitive situations may be handled. This position is located at the O.C. Haley branch, however this person will be required to work in the various locations throughout the New Orleans area where volume and customer traffic warrants the presence of a MSR.
Essential Duties and Functions
Establish and maintain member accounts
Prepare and process teller transactions efficiently and effectively
Adhere to established cash handling and balancing procedures
Prepare corporate deposits daily
Perform a variety of administrative duties including but not limited to answering telephones, typing and filing
Provide excellent customer service
Adhere to all branch procedures
Travel to various HOPE locations to work as needed
Competencies/Skills
Ability to handle monetary instruments and make transactions accurately
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products
Ability to read and interpret documents, write routine reports and correspondence
Ability to speak effectively before groups of customers and employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, percent, and interpret data
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Preferred Education and Experience
Bachelor’s degree, business concentration preferred
Three plus years of experience in banking/finance in areas related to job requirements
Cash handling and customer service experience
Fluency in Spanish and English required
HOPE offers a competitive salary and comprehensive benefits package. Visit www.hopecu.org to learn more about our organization.
PeopleTec is currently seeking an Advanced Financial Analyst to support our Fort Belvoir, VA location.
In this role you'll need technical understanding of Ballistic Missile Defense System (BMDS), Integrated Master Test Plan (IMTP) and of the System Engineering role in the overall MDA engineering process. Use your problem solving, teamwork, customer relations, leadership, and communication skills across multiple organizations on mission critical projects. Responsibilities will include: Supporting BMDs, IMTP, MDA Engineering, Supporting program/budget planning, Justification document (R-Document), Paper Development Support, Analysis and tracking for Congressional RFIs/RTCs UFR development, justification, and tracking support, and other assigned tasks.
Required Skills/Experience:
15+ years of related work experience
Ability to brief senior leadership
Excellent Power Point and Word skills
Experience with test resource planning, cost estimation, resource mapping and tracking to a given baseline
Experience working in database environments (PRIDE experience preferable)
Understanding of MDA Systems Engineering process
Excellent Communications skills and ability to multi-task
Excellent Microsoft Excel skills which include experience with large multiple sheet workbooks, formulas/functions, including business/financial and pivot tables
Applicants selected for employment may be subject to a federal background investigation and may need to meet additional eligibility requirements for access to classified information or materials
Travel: 5%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
A completed Bachelor's Degree in Business, Math, Science, or other related degree, and 15 years of experience. Completed Master's Degree preferred.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/788084-145621
May 02, 2018
Full time
PeopleTec is currently seeking an Advanced Financial Analyst to support our Fort Belvoir, VA location.
In this role you'll need technical understanding of Ballistic Missile Defense System (BMDS), Integrated Master Test Plan (IMTP) and of the System Engineering role in the overall MDA engineering process. Use your problem solving, teamwork, customer relations, leadership, and communication skills across multiple organizations on mission critical projects. Responsibilities will include: Supporting BMDs, IMTP, MDA Engineering, Supporting program/budget planning, Justification document (R-Document), Paper Development Support, Analysis and tracking for Congressional RFIs/RTCs UFR development, justification, and tracking support, and other assigned tasks.
Required Skills/Experience:
15+ years of related work experience
Ability to brief senior leadership
Excellent Power Point and Word skills
Experience with test resource planning, cost estimation, resource mapping and tracking to a given baseline
Experience working in database environments (PRIDE experience preferable)
Understanding of MDA Systems Engineering process
Excellent Communications skills and ability to multi-task
Excellent Microsoft Excel skills which include experience with large multiple sheet workbooks, formulas/functions, including business/financial and pivot tables
Applicants selected for employment may be subject to a federal background investigation and may need to meet additional eligibility requirements for access to classified information or materials
Travel: 5%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
A completed Bachelor's Degree in Business, Math, Science, or other related degree, and 15 years of experience. Completed Master's Degree preferred.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/788084-145621
Preferred Qualifications: Bilingual (English/Spanish)
Various shifts available Monday through Friday 7am to 8pm and Saturdays 8am to 5pm.
SU M M A R Y : Under the close supervision of the Contact Center Supervisor, the Contact Center Representative serves at the first point of contact for customers. The incumbent responds to inbound calls on a range of customer issues from account and balance inquiries to queries about the full range of products and services. The Contact Center Representative assists customers with their individual needs in a friendly, courteous, efficient and cooperative manner.
ESSE N T I A L DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Give exceptional internal and external customer service by displaying sincere, outgoing, aggressive friendliness which includes answering phones promptly, consistently exhibit courtesy, competency and concern while responding timely and using customer's name.
Answer internal and external customer telephone inquiries by using proper telephone guidelines, account verification techniques, utilizing multiple banking systems to access customer account information and following through to a satisfactory resolution on inquiries, requests or complaints promptly.
Complete all required documentation to meet customer needs.
Escalate unresolved or complex inquiries to the appropriate personnel or department when necessary.
Explain bank policies and procedures courteously and patiently
Maintain thorough knowledge of all bank products and services.
Offer additional services to customers by recognizing opportunities and educating customers about product enhancements, new products or new services.
Provide assistance to branch associates by processing customer requests when recording of calls is necessary.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
T E A M ACCOUNTABILITIES:
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.
Promote professionalism at all times.
Q U A LIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDU C A T IO N AND/OR EXPERIENCE:
High school diploma or general education degree (GED) required.
One (1) year of customer service experience required.
Contact center experience preferred.
Banking experience preferred.
O T HE R SKILLS AND ABILITIES:
Must be able to arrive at work on time, work on site and have regular work attendance
Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
Must be able to provide cordial customer service regardless of customer personality, presence or communication style
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to occasionally work overtime
Must be able to greet others cordially
Must be able to coordinate multiple and changing priorities
Must be able to verbally communicate with all other associates
Must be able to operate telephone, scanner, copier and FAX machines
Must be able to move from department, division, or bank to department, division or bank to attend meetings
Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
The incumbent must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
About the Organization
As a provider of financial services, our #1 focus is our customers. We are people helping people find financial solutions for life. That is our culture - that is who we are as an organization. As an employer, our #1 focus is our associates. We offer competitive compensation, comprehensive benefits and an engaging work environment driven by the desire to serve our customers and communities. With over 315 locations in Arkansas, Oklahoma, Missouri and Kansas, we offer a variety of jobs. Whether you are looking for full-time or part-time employment, Arvest has the opportunity for you. Arvest is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law. EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.
Apr 30, 2018
Full time
Preferred Qualifications: Bilingual (English/Spanish)
Various shifts available Monday through Friday 7am to 8pm and Saturdays 8am to 5pm.
SU M M A R Y : Under the close supervision of the Contact Center Supervisor, the Contact Center Representative serves at the first point of contact for customers. The incumbent responds to inbound calls on a range of customer issues from account and balance inquiries to queries about the full range of products and services. The Contact Center Representative assists customers with their individual needs in a friendly, courteous, efficient and cooperative manner.
ESSE N T I A L DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Give exceptional internal and external customer service by displaying sincere, outgoing, aggressive friendliness which includes answering phones promptly, consistently exhibit courtesy, competency and concern while responding timely and using customer's name.
Answer internal and external customer telephone inquiries by using proper telephone guidelines, account verification techniques, utilizing multiple banking systems to access customer account information and following through to a satisfactory resolution on inquiries, requests or complaints promptly.
Complete all required documentation to meet customer needs.
Escalate unresolved or complex inquiries to the appropriate personnel or department when necessary.
Explain bank policies and procedures courteously and patiently
Maintain thorough knowledge of all bank products and services.
Offer additional services to customers by recognizing opportunities and educating customers about product enhancements, new products or new services.
Provide assistance to branch associates by processing customer requests when recording of calls is necessary.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
T E A M ACCOUNTABILITIES:
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.
Promote professionalism at all times.
Q U A LIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDU C A T IO N AND/OR EXPERIENCE:
High school diploma or general education degree (GED) required.
One (1) year of customer service experience required.
Contact center experience preferred.
Banking experience preferred.
O T HE R SKILLS AND ABILITIES:
Must be able to arrive at work on time, work on site and have regular work attendance
Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
Must be able to provide cordial customer service regardless of customer personality, presence or communication style
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to occasionally work overtime
Must be able to greet others cordially
Must be able to coordinate multiple and changing priorities
Must be able to verbally communicate with all other associates
Must be able to operate telephone, scanner, copier and FAX machines
Must be able to move from department, division, or bank to department, division or bank to attend meetings
Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
The incumbent must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
About the Organization
As a provider of financial services, our #1 focus is our customers. We are people helping people find financial solutions for life. That is our culture - that is who we are as an organization. As an employer, our #1 focus is our associates. We offer competitive compensation, comprehensive benefits and an engaging work environment driven by the desire to serve our customers and communities. With over 315 locations in Arkansas, Oklahoma, Missouri and Kansas, we offer a variety of jobs. Whether you are looking for full-time or part-time employment, Arvest has the opportunity for you. Arvest is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law. EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Minimum skills:
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent ( reading,writing,speaking ) in English & Spanish
Desired skills:
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Multiple Shifts Available
Apr 30, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Minimum skills:
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent ( reading,writing,speaking ) in English & Spanish
Desired skills:
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Multiple Shifts Available
Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls, chats or emails in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle routine account related transactions while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. Must successfully navigate the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1 year of contact center or equivalent customer service experience.
Required skills:
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.
1+ years of experience working with customers.
1+ years of experience handling difficult situations with customers.
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching.
Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Comfortable receiving ongoing performance feedback and coaching.
Comfortable with ongoing change and learning new technology/processes.
Ability to analyze and resolve customer inquiries.
Ability to provide a positive customer experience through creative solutions.
At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer.
Desired skills:
Ability to work weekends, either rotating or set days as outlined in the job requisition.
Ability to work evenings, either rotating or set days as outlined in the job requisition.
1-2 years of experience in the Banking/Financial industry.
1-3 years of experience working in a call center.
1-3 years of experience working in customer relations.
1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.
Bilingual Spanish proficiency preferred
Multiple Shifts Available
Apr 30, 2018
Full time
Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls, chats or emails in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle routine account related transactions while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. Must successfully navigate the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1 year of contact center or equivalent customer service experience.
Required skills:
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.
1+ years of experience working with customers.
1+ years of experience handling difficult situations with customers.
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching.
Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Comfortable receiving ongoing performance feedback and coaching.
Comfortable with ongoing change and learning new technology/processes.
Ability to analyze and resolve customer inquiries.
Ability to provide a positive customer experience through creative solutions.
At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer.
Desired skills:
Ability to work weekends, either rotating or set days as outlined in the job requisition.
Ability to work evenings, either rotating or set days as outlined in the job requisition.
1-2 years of experience in the Banking/Financial industry.
1-3 years of experience working in a call center.
1-3 years of experience working in customer relations.
1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.
Bilingual Spanish proficiency preferred
Multiple Shifts Available
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Required skills:
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent ( reading, writing, speaking ) in English & Spanish
Desired skills:
Experience working in a call center or a financial/banking center
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Apr 30, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Required skills:
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent ( reading, writing, speaking ) in English & Spanish
Desired skills:
Experience working in a call center or a financial/banking center
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Will handle moderately complex or escalated issues while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products and have the ability to deepen or retain relationships. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1-2 year of contact center or equivalent customer service experience.
Required s kills :
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.
At least an intermediate ability in computer skills.
A minimum of 1 year of experience working with customers.
At least 1 year of experience handling difficult situations with customers.
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching.
Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Comfortable receiving ongoing performance feedback and coaching.
Comfortable with ongoing change and learning new technology/processes.
Ability to analyze and resolve customer inquiries.
Ability to provide a positive customer experience through creative solutions.
Bilingual level Spanish and English speaking.
Desired s kills :
Ability to work weekends, either rotating or set days as outlined in the job requisition.
Ability to work evenings, either rotating or set days as outlined in the job requisition.
A minimum of 1-2 years of experience in the Banking/Financial industry.
A minimum of 1-3 years of experience working in a call center.
A minimum of 1-3 years of experience working in customer relations.
A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.
Apr 30, 2018
Full time
Will handle moderately complex or escalated issues while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products and have the ability to deepen or retain relationships. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1-2 year of contact center or equivalent customer service experience.
Required s kills :
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.
At least an intermediate ability in computer skills.
A minimum of 1 year of experience working with customers.
At least 1 year of experience handling difficult situations with customers.
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching.
Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Comfortable receiving ongoing performance feedback and coaching.
Comfortable with ongoing change and learning new technology/processes.
Ability to analyze and resolve customer inquiries.
Ability to provide a positive customer experience through creative solutions.
Bilingual level Spanish and English speaking.
Desired s kills :
Ability to work weekends, either rotating or set days as outlined in the job requisition.
Ability to work evenings, either rotating or set days as outlined in the job requisition.
A minimum of 1-2 years of experience in the Banking/Financial industry.
A minimum of 1-3 years of experience working in a call center.
A minimum of 1-3 years of experience working in customer relations.
A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.
Hi there, I’m Sebastian, a Senior Telephone Sales Associate here at Bank of America.
Our clients are at the heart of everything we do. As a Senior Telephone Sales Associate, I represent the bank, but I also work to find the best products and services for the person on the other end of the line.
As part of the Preferred Sales line of business, my main responsibility is to act as the primary inbound contact for our deposit or credit card clients. I listen, educate, answer detailed questions, and sell—all to help our clients achieve their financial goals. I’m responsible for sales, operations, quality, and client experience. It’s a lot of responsibility, but I’m up for the challenge. And I don’t do it alone: I work together with various business partners to deliver world-class service from a world-class team. The best part of my job is being in an exciting and high-energy environment.
My team collaborates in the office and in the community. Together, we do a lot of volunteering and neighborhood clean-up, which is supported by the company. In fact, Bank of America has invested $1 billion to help build thriving communities and develop community-minded high school students. They support us too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Senior Telephone Sales Associate, I know I’m doing something important. I’m making an impact on our clients as well as my own career.
If Sales with Bank of America sounds like your next challenge, please apply. And good luck!
Minimum skills
You…
Have sales experience, which can include cross-selling, upselling, and referrals for products and services
Are an influencer, but you are also a listener
Possess strong organization and communication skills
Have an ability to multi-task and work best as part of a team
Have a strong ability to engage and build rapport with customers (begin a conversation, build rapport, and handle objections)
Are comfortable with receiving ongoing performance feedback and coaching
Are comfortable with learning new technologies and processes
Have at least intermediate-level computer skills
Are fluent (reading, writing, speaking) in English & Spanish
Desired skills
Experience working in a call center
Experience in the banking/financial services industry
Previous telephone sales experience
Minimum qualifications
One year of sales experience, which can include cross-selling, upselling, and referrals for products and services
Multiple Shifts Available
Apr 30, 2018
Full time
Hi there, I’m Sebastian, a Senior Telephone Sales Associate here at Bank of America.
Our clients are at the heart of everything we do. As a Senior Telephone Sales Associate, I represent the bank, but I also work to find the best products and services for the person on the other end of the line.
As part of the Preferred Sales line of business, my main responsibility is to act as the primary inbound contact for our deposit or credit card clients. I listen, educate, answer detailed questions, and sell—all to help our clients achieve their financial goals. I’m responsible for sales, operations, quality, and client experience. It’s a lot of responsibility, but I’m up for the challenge. And I don’t do it alone: I work together with various business partners to deliver world-class service from a world-class team. The best part of my job is being in an exciting and high-energy environment.
My team collaborates in the office and in the community. Together, we do a lot of volunteering and neighborhood clean-up, which is supported by the company. In fact, Bank of America has invested $1 billion to help build thriving communities and develop community-minded high school students. They support us too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Senior Telephone Sales Associate, I know I’m doing something important. I’m making an impact on our clients as well as my own career.
If Sales with Bank of America sounds like your next challenge, please apply. And good luck!
Minimum skills
You…
Have sales experience, which can include cross-selling, upselling, and referrals for products and services
Are an influencer, but you are also a listener
Possess strong organization and communication skills
Have an ability to multi-task and work best as part of a team
Have a strong ability to engage and build rapport with customers (begin a conversation, build rapport, and handle objections)
Are comfortable with receiving ongoing performance feedback and coaching
Are comfortable with learning new technologies and processes
Have at least intermediate-level computer skills
Are fluent (reading, writing, speaking) in English & Spanish
Desired skills
Experience working in a call center
Experience in the banking/financial services industry
Previous telephone sales experience
Minimum qualifications
One year of sales experience, which can include cross-selling, upselling, and referrals for products and services
Multiple Shifts Available
Lewis-Clark State College invites applications for the position of Grants/Contracts Program Specialist in the Office of Grants and Contracts.
Salary based on experience and qualifications: $16.35 - $17.78
Required Qualifications:
At least two years of financial/accounting experience in an office setting.
Experience interpreting, applying, and explaining laws and regulations (including the Code of Federal Regulations), collecting, organizing, and evaluating data and writing narrative report of findings.
Ability to monitor and financially manage all grant funds.
Experience using Microsoft Office Suite with emphasis on Word, Excel, Access, Outlook, and PowerPoint.
Experience working with ERP system or similar software.
Outstanding communication skills both orally and in writing.
Experience working with budgets including grant budget development.
Ability to work collaboratively with internal and external customers to achieve institution's mission.
Excellent problem-solving skills with an emphasis on reaching solutions.
Preferred Qualifications:
Bachelor's degree in accounting, bookkeeping, or related field.
Experience providing training, guidance, and oversight of grant proposals, contracts, agreements, and other reports.
Knowledge of website development and maintenance.
Ability to evaluate grant or contract applications and provide coordination and/or technical assistance.
Responsibilities:
Reporting to the Office of Grants and Contracts Director, with a direct liaison relationship with the Controller, this position is responsible for fiscal and technical oversight of grant and grant-related contract accounts for the institution.
Provide monthly analyses of active grant accounts to principal investigators and project directors.
Review grant expenditures to ensure compliance with federal, state, and other granting agency regulations.
Assist with preparing and reviewing grant proposals, contracts, agreements, and other reports.
Provide training, guidance, and oversight for grant administration.
Other duties as assigned.
Application Procedure: Please upload the following documents
Cover Letter
Resume
3 Professional References
In addition to completing this application, you must also take the Grants/Contracts Program Specialist exam found on the Idaho Division of Human Resources' website at https://www4.labor.idaho.gov/DHR/ATS/StateJobs/CurrentOpenings.aspx?view=Alpha
Application deadline is May 6, 2018.
This position is subject to the successful completion of a criminal background check. LCSC is an EEO/AA/VETS employer.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/784218-141889
Apr 27, 2018
Full time
Lewis-Clark State College invites applications for the position of Grants/Contracts Program Specialist in the Office of Grants and Contracts.
Salary based on experience and qualifications: $16.35 - $17.78
Required Qualifications:
At least two years of financial/accounting experience in an office setting.
Experience interpreting, applying, and explaining laws and regulations (including the Code of Federal Regulations), collecting, organizing, and evaluating data and writing narrative report of findings.
Ability to monitor and financially manage all grant funds.
Experience using Microsoft Office Suite with emphasis on Word, Excel, Access, Outlook, and PowerPoint.
Experience working with ERP system or similar software.
Outstanding communication skills both orally and in writing.
Experience working with budgets including grant budget development.
Ability to work collaboratively with internal and external customers to achieve institution's mission.
Excellent problem-solving skills with an emphasis on reaching solutions.
Preferred Qualifications:
Bachelor's degree in accounting, bookkeeping, or related field.
Experience providing training, guidance, and oversight of grant proposals, contracts, agreements, and other reports.
Knowledge of website development and maintenance.
Ability to evaluate grant or contract applications and provide coordination and/or technical assistance.
Responsibilities:
Reporting to the Office of Grants and Contracts Director, with a direct liaison relationship with the Controller, this position is responsible for fiscal and technical oversight of grant and grant-related contract accounts for the institution.
Provide monthly analyses of active grant accounts to principal investigators and project directors.
Review grant expenditures to ensure compliance with federal, state, and other granting agency regulations.
Assist with preparing and reviewing grant proposals, contracts, agreements, and other reports.
Provide training, guidance, and oversight for grant administration.
Other duties as assigned.
Application Procedure: Please upload the following documents
Cover Letter
Resume
3 Professional References
In addition to completing this application, you must also take the Grants/Contracts Program Specialist exam found on the Idaho Division of Human Resources' website at https://www4.labor.idaho.gov/DHR/ATS/StateJobs/CurrentOpenings.aspx?view=Alpha
Application deadline is May 6, 2018.
This position is subject to the successful completion of a criminal background check. LCSC is an EEO/AA/VETS employer.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/784218-141889
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Required skills
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent (reading, writing, speaking) in English and Spanish
Desired skills:
Experience working in a call center or a financial/banking center
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Apr 11, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Required skills
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent (reading, writing, speaking) in English and Spanish
Desired skills:
Experience working in a call center or a financial/banking center
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Required skills
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent (reading, writing, speaking) in English and Spanish
Desired skills:
Experience working in a call center or a financial/banking center
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Apr 10, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Required skills
You…
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Are fluent (reading, writing, speaking) in English and Spanish
Desired skills:
Experience working in a call center or a financial/banking center
Over one year of experience in the banking/financial services industry
Minimum qualifications:
Over one year of experience working in customer service
Experience with handling difficult customer situations
Oregon Health Authority
421 Southwest Oak Street, Portland, OR, USA
The Oregon Health Authority is modernizing and expanding their Actuarial operations and currently has a fantastic opportunity for two Actuarial Analysts to join an excellent team and work to advance their Actuarial function. The Oregon Health Authority promotes health equity by developing policies and programs to eliminate health disparities and reach health equity for all Oregonians. What you will do! As an Actuarial Analyst, you will play a key role in the development of OHA's capitation rates for Medicaid Managed Care Entities and Provider reimbursement rates , as well as ad hoc actuarial, data and financial analysis. In this role, you will participate in actuarial work and discussions that are of statewide importance. What's in it for you? Collaboration in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are interested in becoming an Actuarial Analyst , don't delay, apply today!
There are two full-time, permanent positions that are classified and represented by a union. These positions will be located in Portland at 421 SW Oak Street. Only interested in part-time work? The Oregon Health Authority is accepting applicants that are interested in part-time opportunities.
MINIMUM QUALIFICATIONS FOR RESEARCH ANALYST 4:
A Bachelor's Degree in any disciplines that included six-quarter units in statistics or quantitative analysis methods and procedures, AND three years of experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. Two of the three years must have included coordinating complex research projects. OR Five years of research experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. Two of the five years must have included coordinating complex research projects.
MINIMUM QUALIFICATIONS FOR RESEARCH ANALYST 3: A Bachelor's Degree in any discipline that included six-quarter units in statistics or quantitative analysis methods and procedures, and one year experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. OR Four years of research experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. REQUESTED SKILLS:
Successful completion of one or more Society of Actuaries Actuarial Exams, or a Masters' in Public Health, Business Administration, or related field.
Comfortable working with a variety of analysis and statistical techniques.
Ability to perform complex analysis using SAS, SQL and Excel.
Experience with health outcomes research, health care delivery systems research, and/or survey research design.
Experience using health care expenditure, utilization and quality assurance data.
Experience in promoting a culturally competent and diverse work environment.
Apr 09, 2018
Full time
The Oregon Health Authority is modernizing and expanding their Actuarial operations and currently has a fantastic opportunity for two Actuarial Analysts to join an excellent team and work to advance their Actuarial function. The Oregon Health Authority promotes health equity by developing policies and programs to eliminate health disparities and reach health equity for all Oregonians. What you will do! As an Actuarial Analyst, you will play a key role in the development of OHA's capitation rates for Medicaid Managed Care Entities and Provider reimbursement rates , as well as ad hoc actuarial, data and financial analysis. In this role, you will participate in actuarial work and discussions that are of statewide importance. What's in it for you? Collaboration in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are interested in becoming an Actuarial Analyst , don't delay, apply today!
There are two full-time, permanent positions that are classified and represented by a union. These positions will be located in Portland at 421 SW Oak Street. Only interested in part-time work? The Oregon Health Authority is accepting applicants that are interested in part-time opportunities.
MINIMUM QUALIFICATIONS FOR RESEARCH ANALYST 4:
A Bachelor's Degree in any disciplines that included six-quarter units in statistics or quantitative analysis methods and procedures, AND three years of experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. Two of the three years must have included coordinating complex research projects. OR Five years of research experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. Two of the five years must have included coordinating complex research projects.
MINIMUM QUALIFICATIONS FOR RESEARCH ANALYST 3: A Bachelor's Degree in any discipline that included six-quarter units in statistics or quantitative analysis methods and procedures, and one year experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. OR Four years of research experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. REQUESTED SKILLS:
Successful completion of one or more Society of Actuaries Actuarial Exams, or a Masters' in Public Health, Business Administration, or related field.
Comfortable working with a variety of analysis and statistical techniques.
Ability to perform complex analysis using SAS, SQL and Excel.
Experience with health outcomes research, health care delivery systems research, and/or survey research design.
Experience using health care expenditure, utilization and quality assurance data.
Experience in promoting a culturally competent and diverse work environment.
Mapp Biopharmaceutical, Inc.
San Diego, CA 92121, USA
Accountant
Job #07-18R
Mapp Biopharmaceutical is a small biopharmaceutical company focused on addressing unmet medical needs through the development of life-saving monoclonal antibody treatment options to combat a variety of neglected and tropical infectious diseases. Under general supervision this accounting position will support the Controller in a variety of duties/tasks. This Accountant will assist in performing general accounting functions to include, but not limited to, payroll processing, accounts payable input, manage check runs, prepare various reconciliations/analyze data and prepare journal entries to remain compliant with both Generally Accepted Accounting Practices GAAP and Federal Acquisition Regulations (FAR) reporting.
Basic Qualifications:
Bachelor's degree in Accounting or related professional degree
3-5 years experience in accounting required
Thorough understanding of accounting theories, concepts and principles
Experience with documentation and reporting of accounting and related transactions
Ability to interpret and analyze various types of data and effectively document and report findings
Ability to work independently or in a group setting, as well as work extended hours as necessary
Preferred Qualifications:
Experience with Government contracts, FAR and cost accounting
Demonstrated computer skills to include MS Excel (pivot tables, vlookups, IF statements, etc.) and QuickBooks
Responsibilities
Submits payroll to external payroll company to ensure timely and efficient payment to employees
Interacts with employees to answer payroll related questions
Assists with Accounts Payable to include accurate input and validation of A/P data and check runs
Reconciles and analyzes general ledger accounts and prepare adjusting journal entries, as appropriate
Assists with preparation of monthly financial reports in accordance with acceptable accounting principles and procedures
Supports Financial and Government audits
Assists in required reporting for various Federal and State taxing agencies
Responds to accounting inquiries from various sources, including Management
Adheres to Financial Accounting Standards, FAR, Company policies and other applicable regulations
Participates in assurance of accurate accounting data
Mapp offers a competitive compensation and benefits package in addition to this exciting and challenging job. You will enjoy a flexible, collaborative and rewarding environment in San Diego, CA or may have the opportunitiy to work remotely. Mapp wants you to join their team and invites you to apply.
No Solicitors, agents or placement agencies please. Mapp utilizes E-Verify.
Equal Opportunity/Affirmative Action/Disability/Vets Employer - Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/756465-186114
Mar 23, 2018
Full time
Accountant
Job #07-18R
Mapp Biopharmaceutical is a small biopharmaceutical company focused on addressing unmet medical needs through the development of life-saving monoclonal antibody treatment options to combat a variety of neglected and tropical infectious diseases. Under general supervision this accounting position will support the Controller in a variety of duties/tasks. This Accountant will assist in performing general accounting functions to include, but not limited to, payroll processing, accounts payable input, manage check runs, prepare various reconciliations/analyze data and prepare journal entries to remain compliant with both Generally Accepted Accounting Practices GAAP and Federal Acquisition Regulations (FAR) reporting.
Basic Qualifications:
Bachelor's degree in Accounting or related professional degree
3-5 years experience in accounting required
Thorough understanding of accounting theories, concepts and principles
Experience with documentation and reporting of accounting and related transactions
Ability to interpret and analyze various types of data and effectively document and report findings
Ability to work independently or in a group setting, as well as work extended hours as necessary
Preferred Qualifications:
Experience with Government contracts, FAR and cost accounting
Demonstrated computer skills to include MS Excel (pivot tables, vlookups, IF statements, etc.) and QuickBooks
Responsibilities
Submits payroll to external payroll company to ensure timely and efficient payment to employees
Interacts with employees to answer payroll related questions
Assists with Accounts Payable to include accurate input and validation of A/P data and check runs
Reconciles and analyzes general ledger accounts and prepare adjusting journal entries, as appropriate
Assists with preparation of monthly financial reports in accordance with acceptable accounting principles and procedures
Supports Financial and Government audits
Assists in required reporting for various Federal and State taxing agencies
Responds to accounting inquiries from various sources, including Management
Adheres to Financial Accounting Standards, FAR, Company policies and other applicable regulations
Participates in assurance of accurate accounting data
Mapp offers a competitive compensation and benefits package in addition to this exciting and challenging job. You will enjoy a flexible, collaborative and rewarding environment in San Diego, CA or may have the opportunitiy to work remotely. Mapp wants you to join their team and invites you to apply.
No Solicitors, agents or placement agencies please. Mapp utilizes E-Verify.
Equal Opportunity/Affirmative Action/Disability/Vets Employer - Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/756465-186114
In the wake of the financial crisis, the Federal Reserve has been required to conduct an annual stress test of large Bank Holding Companies (of which AXP is one). The aim of this stress testing process, known as Comprehensive Capital Analysis and Review (CCAR), is to evaluate whether AXP holds sufficient capital to absorb losses from adverse macroeconomic conditions. Particular attention has been given to credit loss forecasting under different stress scenarios, and as a result a dedicated cross functional team consisting of Finance and Risk Management professionals has been created to enhance and build out all aspects of the loss provision forecasting process under CCAR.
Responsibilities:
Manage the Finance aspects of the CCAR process for loss provision
Coordinate data inputs and deliverables with partners within the Finance organization responsible for other components of CCAR (e.g. receivables volumes and loss inputs)
Build and maintain loss provision forecasting models used to produce key inputs into AXP regulatory submissions and maintain or implement sustainable governance and process controls
Take ownership of specific portfolios/work streams in CCAR enhancements and explain results to senior leaders
Work closely with Risk professionals developing analytics at pivotal decision points, providing support and documentation for project decisions
Enhance the process for forecasting additional credit-driven metrics related to CCAR (e.g. delinquency fees, outside agency fees, and segmentation level loss estimations)
Present project milestones and gain senior management and regulator buy in at various stages of the project.
Candidate must have strong Excel skills and experience with complex Excel functions.
Must be able to synthesize complex concepts into understandable business solutions, and demonstrate thought leadership in developing value added analyses.
Must be results driven and proactive with the ability to manage multiple work streams and work within tight timelines.
Able to think strategically and have the relationship skills necessary to partner and drive results in a cross-functional team environment.
Excellent oral and written communication skills and ability to present on a regular basis to senior management.
Previous card/risk management/regulatory experience or a Masters-level degree a plus.
Working knowledge of SQL/SAS or other programming experience is highly desirable.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Mar 22, 2018
Full time
In the wake of the financial crisis, the Federal Reserve has been required to conduct an annual stress test of large Bank Holding Companies (of which AXP is one). The aim of this stress testing process, known as Comprehensive Capital Analysis and Review (CCAR), is to evaluate whether AXP holds sufficient capital to absorb losses from adverse macroeconomic conditions. Particular attention has been given to credit loss forecasting under different stress scenarios, and as a result a dedicated cross functional team consisting of Finance and Risk Management professionals has been created to enhance and build out all aspects of the loss provision forecasting process under CCAR.
Responsibilities:
Manage the Finance aspects of the CCAR process for loss provision
Coordinate data inputs and deliverables with partners within the Finance organization responsible for other components of CCAR (e.g. receivables volumes and loss inputs)
Build and maintain loss provision forecasting models used to produce key inputs into AXP regulatory submissions and maintain or implement sustainable governance and process controls
Take ownership of specific portfolios/work streams in CCAR enhancements and explain results to senior leaders
Work closely with Risk professionals developing analytics at pivotal decision points, providing support and documentation for project decisions
Enhance the process for forecasting additional credit-driven metrics related to CCAR (e.g. delinquency fees, outside agency fees, and segmentation level loss estimations)
Present project milestones and gain senior management and regulator buy in at various stages of the project.
Candidate must have strong Excel skills and experience with complex Excel functions.
Must be able to synthesize complex concepts into understandable business solutions, and demonstrate thought leadership in developing value added analyses.
Must be results driven and proactive with the ability to manage multiple work streams and work within tight timelines.
Able to think strategically and have the relationship skills necessary to partner and drive results in a cross-functional team environment.
Excellent oral and written communication skills and ability to present on a regular basis to senior management.
Previous card/risk management/regulatory experience or a Masters-level degree a plus.
Working knowledge of SQL/SAS or other programming experience is highly desirable.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Hi there, I’m Sebastian, a Senior Telephone Sales Associate here at Bank of America.
Our clients are at the heart of everything we do. As a Senior Telephone Sales Associate, I represent the bank, but I also work to find the best products and services for the person on the other end of the line.
As part of the Preferred Sales line of business, my main responsibility is to act as the primary inbound contact for our deposit or credit card clients. I listen, educate, answer detailed questions, and sell—all to help our clients achieve their financial goals. I’m responsible for sales, operations, quality, and client experience. It’s a lot of responsibility, but I’m up for the challenge. And I don’t do it alone: I work together with various business partners to deliver world-class service from a world-class team. The best part of my job is being in an exciting and high-energy environment.
My team collaborates in the office and in the community. Together, we do a lot of volunteering and neighborhood clean-up, which is supported by the company. In fact, Bank of America has invested $1 billion to help build thriving communities and develop community-minded high school students. They support us too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Senior Telephone Sales Associate, I know I’m doing something important. I’m making an impact on our clients as well as my own career.
If Sales with Bank of America sounds like your next challenge, please apply. And good luck!
Minimum skills
You…
Have sales experience, which can include cross-selling, upselling, and referrals for products and services
Are an influencer, but you are also a listener
Possess strong organization and communication skills
Have an ability to multi-task and work best as part of a team
Have a strong ability to engage and build rapport with customers (begin a conversation, build rapport, and handle objections)
Are comfortable with receiving ongoing performance feedback and coaching
Are comfortable with learning new technologies and processes
Have at least intermediate-level computer skills
Are fluent (reading, writing, speaking) in English & Spanish
Desired skills
Experience working in a call center
Experience in the banking/financial services industry
Previous telephone sales experience
Minimum qualifications
One year of sales experience, which can include cross-selling, upselling, and referrals for products and services
Multiple Shifts Available
Mar 20, 2018
Full time
Hi there, I’m Sebastian, a Senior Telephone Sales Associate here at Bank of America.
Our clients are at the heart of everything we do. As a Senior Telephone Sales Associate, I represent the bank, but I also work to find the best products and services for the person on the other end of the line.
As part of the Preferred Sales line of business, my main responsibility is to act as the primary inbound contact for our deposit or credit card clients. I listen, educate, answer detailed questions, and sell—all to help our clients achieve their financial goals. I’m responsible for sales, operations, quality, and client experience. It’s a lot of responsibility, but I’m up for the challenge. And I don’t do it alone: I work together with various business partners to deliver world-class service from a world-class team. The best part of my job is being in an exciting and high-energy environment.
My team collaborates in the office and in the community. Together, we do a lot of volunteering and neighborhood clean-up, which is supported by the company. In fact, Bank of America has invested $1 billion to help build thriving communities and develop community-minded high school students. They support us too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Senior Telephone Sales Associate, I know I’m doing something important. I’m making an impact on our clients as well as my own career.
If Sales with Bank of America sounds like your next challenge, please apply. And good luck!
Minimum skills
You…
Have sales experience, which can include cross-selling, upselling, and referrals for products and services
Are an influencer, but you are also a listener
Possess strong organization and communication skills
Have an ability to multi-task and work best as part of a team
Have a strong ability to engage and build rapport with customers (begin a conversation, build rapport, and handle objections)
Are comfortable with receiving ongoing performance feedback and coaching
Are comfortable with learning new technologies and processes
Have at least intermediate-level computer skills
Are fluent (reading, writing, speaking) in English & Spanish
Desired skills
Experience working in a call center
Experience in the banking/financial services industry
Previous telephone sales experience
Minimum qualifications
One year of sales experience, which can include cross-selling, upselling, and referrals for products and services
Multiple Shifts Available
Hi there, I’m Sebastian, a Senior Telephone Sales Associate here at Bank of America.
Our clients are at the heart of everything we do. As a Senior Telephone Sales Associate, I represent the bank, but I also work to find the best products and services for the person on the other end of the line.
As part of the Preferred Sales line of business, my main responsibility is to act as the primary inbound contact for our deposit or credit card clients. I listen, educate, answer detailed questions, and sell—all to help our clients achieve their financial goals. I’m responsible for sales, operations, quality, and client experience. It’s a lot of responsibility, but I’m up for the challenge. And I don’t do it alone: I work together with various business partners to deliver world-class service from a world-class team. The best part of my job is being in an exciting and high-energy environment.
My team collaborates in the office and in the community. Together, we do a lot of volunteering and neighborhood clean-up, which is supported by the company. In fact, Bank of America has invested $1 billion to help build thriving communities and develop community-minded high school students. They support us too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Senior Telephone Sales Associate, I know I’m doing something important. I’m making an impact on our clients as well as my own career.
If Sales with Bank of America sounds like your next challenge, please apply. And good luck!
Minimum skills
You…
Have sales experience, which can include cross-selling, upselling, and referrals for products and services
Are an influencer, but you are also a listener
Possess strong organization and communication skills
Have an ability to multi-task and work best as part of a team
Have a strong ability to engage and build rapport with customers (begin a conversation, build rapport, and handle objections)
Are comfortable with receiving ongoing performance feedback and coaching
Are comfortable with learning new technologies and processes
Have at least intermediate-level computer skills
Desired skills
Experience working in a call center
Experience in the banking/financial services industry
Previous telephone sales experience
Minimum qualifications
One year of sales experience, which can include cross-selling, upselling, and referrals for products and services
Multiple Shifts Available
Mar 07, 2018
Full time
Hi there, I’m Sebastian, a Senior Telephone Sales Associate here at Bank of America.
Our clients are at the heart of everything we do. As a Senior Telephone Sales Associate, I represent the bank, but I also work to find the best products and services for the person on the other end of the line.
As part of the Preferred Sales line of business, my main responsibility is to act as the primary inbound contact for our deposit or credit card clients. I listen, educate, answer detailed questions, and sell—all to help our clients achieve their financial goals. I’m responsible for sales, operations, quality, and client experience. It’s a lot of responsibility, but I’m up for the challenge. And I don’t do it alone: I work together with various business partners to deliver world-class service from a world-class team. The best part of my job is being in an exciting and high-energy environment.
My team collaborates in the office and in the community. Together, we do a lot of volunteering and neighborhood clean-up, which is supported by the company. In fact, Bank of America has invested $1 billion to help build thriving communities and develop community-minded high school students. They support us too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Senior Telephone Sales Associate, I know I’m doing something important. I’m making an impact on our clients as well as my own career.
If Sales with Bank of America sounds like your next challenge, please apply. And good luck!
Minimum skills
You…
Have sales experience, which can include cross-selling, upselling, and referrals for products and services
Are an influencer, but you are also a listener
Possess strong organization and communication skills
Have an ability to multi-task and work best as part of a team
Have a strong ability to engage and build rapport with customers (begin a conversation, build rapport, and handle objections)
Are comfortable with receiving ongoing performance feedback and coaching
Are comfortable with learning new technologies and processes
Have at least intermediate-level computer skills
Desired skills
Experience working in a call center
Experience in the banking/financial services industry
Previous telephone sales experience
Minimum qualifications
One year of sales experience, which can include cross-selling, upselling, and referrals for products and services
Multiple Shifts Available
The Federal Home Loan Banks – Office of Finance
Capital Markets Intern
Position term – June 4th to August 4th, 2018
The FHLB – Office of Finance, is seeking a strong Capital Markets Intern. The Capital Markets Intern will directly assist the CCMO Group (Coordination, Control, and Management of Organizations) with a wide range of projects related to issuance, marketing investor data research, and data mining with the Research Group. This internship is designed to be both educational and practical. In this position, the intern will learn how to take skills she or he may have acquired in school and apply them in a professional setting. He or she will gain a better understanding of the role that the FHLB Capital Markets plays in the Global bond market while working in professional environment and be better prepared to work in the arena of Finance/Research and Marketing.
Main Responsibilities include:
Gain knowledge of the steps required in the issuance of FHLB bonds, auctions, and Global transactions.
Collaborate as a team and with other departments and managers with different work expectations.
Participate in a large marketing project which will evaluate investor data collected on bonds issued.
Participate in office wide diversity events with other interns and be the lead for the CCMO group.
To be effective, a Capital Markets Intern needs to have strong interpersonal skills, high attention to detail, be very organized, and self-motivated. The ideal candidate will have experience with office software (i.e., Excel, Word, and PowerPoint) and will have the ability to effectively prioritize and execute tasks. Qualified candidates will be currently or recently enrolled in an undergraduate degree program with an interest and aptitude to work in Capital Markets or Marketing research fields and will have a minimum GPA of 3.0. He/she will have knowledge of Bloomberg as a plus. The successful candidate will have a thirst for learning and an ability to research and problem solve outside of his/her comfort zone.
This position offers an excellent work environment and is based in Reston, VA.
To apply, please submit your resume and cover letter to the following job link:
https://workforcenow.adp.com/jobs/apply/posting.html?client=fhlbof&jobId=119447&lang=en_US&source=CC3
FHLB-Office of Finance is not currently sponsoring work visas or transfers, including OPT or H1-B. Green Card holders or U.S. Citizens eligible for application.
FHLB-Office of Finance is an equal opportunity employer.
Additional inquiries and questions can be emailed to Beth Cessna at bcessna@fhlb-of.com .
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Equal Employment Opportunity
The OF is an equal employment opportunity employer. It is the OF’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, status as a parent, or genetic information, or any other characteristic protected by applicable law.
The Federal Home Loan Bank System
The public policy mission of the Federal Home Loan Bank System (the “System”), which was created by Congress in 1932 and consists of the 11 regional Federal Home Loan Banks (the “FHLBanks”) and the OF, is to support residential mortgage lending and related community investment through its member financial institutions. The System fulfills its role in housing finance by providing members with access to reliable, economical funding and technical assistance, and special affordable housing programs. The FHLBanks have been a fundamental part of the nation’s financial system for over eight decades.
The Office of Finance
Located in Reston, VA, a suburb of Washington, D.C., the OF is operated on behalf of the FHLBanks. Its primary function is to issue and service all debt securities for the regional FHLBanks, while obtaining the most cost-effective terms possible given current market conditions. Related activities include the compilation and publication of the combined financial statements, analysis and joint development of new funding opportunities, and educational outreach to inform investors and other interested parties about FHLBank debt products. The OF also provides the FHLBanks with credit and general capital market information/data and manages the relationship with the credit rating agencies. In addition, the OF administers two tax-exempt government corporations, the Financing Corporation and the Resolution Funding Corporation.
As an agent of the FHLBanks, the OF is a unique organization. While it is the size of a small business, it has access to the resources, and shoulders the responsibilities, of a large corporation. The OF does not have the drivers of a traditional business, such as a P&L or equity value. Rather, its staff and leaders derive their satisfaction from tackling the diverse challenges of serving the FHLBanks, individually and as a System, as well as managing dealer and investor relationships — all while remaining keenly focused on its day-to-day core mission.
The FHLBanks and the OF are government-sponsored enterprises regulated by the Federal Housing Finance Agency.
Jan 29, 2018
Intern
The Federal Home Loan Banks – Office of Finance
Capital Markets Intern
Position term – June 4th to August 4th, 2018
The FHLB – Office of Finance, is seeking a strong Capital Markets Intern. The Capital Markets Intern will directly assist the CCMO Group (Coordination, Control, and Management of Organizations) with a wide range of projects related to issuance, marketing investor data research, and data mining with the Research Group. This internship is designed to be both educational and practical. In this position, the intern will learn how to take skills she or he may have acquired in school and apply them in a professional setting. He or she will gain a better understanding of the role that the FHLB Capital Markets plays in the Global bond market while working in professional environment and be better prepared to work in the arena of Finance/Research and Marketing.
Main Responsibilities include:
Gain knowledge of the steps required in the issuance of FHLB bonds, auctions, and Global transactions.
Collaborate as a team and with other departments and managers with different work expectations.
Participate in a large marketing project which will evaluate investor data collected on bonds issued.
Participate in office wide diversity events with other interns and be the lead for the CCMO group.
To be effective, a Capital Markets Intern needs to have strong interpersonal skills, high attention to detail, be very organized, and self-motivated. The ideal candidate will have experience with office software (i.e., Excel, Word, and PowerPoint) and will have the ability to effectively prioritize and execute tasks. Qualified candidates will be currently or recently enrolled in an undergraduate degree program with an interest and aptitude to work in Capital Markets or Marketing research fields and will have a minimum GPA of 3.0. He/she will have knowledge of Bloomberg as a plus. The successful candidate will have a thirst for learning and an ability to research and problem solve outside of his/her comfort zone.
This position offers an excellent work environment and is based in Reston, VA.
To apply, please submit your resume and cover letter to the following job link:
https://workforcenow.adp.com/jobs/apply/posting.html?client=fhlbof&jobId=119447&lang=en_US&source=CC3
FHLB-Office of Finance is not currently sponsoring work visas or transfers, including OPT or H1-B. Green Card holders or U.S. Citizens eligible for application.
FHLB-Office of Finance is an equal opportunity employer.
Additional inquiries and questions can be emailed to Beth Cessna at bcessna@fhlb-of.com .
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Equal Employment Opportunity
The OF is an equal employment opportunity employer. It is the OF’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, status as a parent, or genetic information, or any other characteristic protected by applicable law.
The Federal Home Loan Bank System
The public policy mission of the Federal Home Loan Bank System (the “System”), which was created by Congress in 1932 and consists of the 11 regional Federal Home Loan Banks (the “FHLBanks”) and the OF, is to support residential mortgage lending and related community investment through its member financial institutions. The System fulfills its role in housing finance by providing members with access to reliable, economical funding and technical assistance, and special affordable housing programs. The FHLBanks have been a fundamental part of the nation’s financial system for over eight decades.
The Office of Finance
Located in Reston, VA, a suburb of Washington, D.C., the OF is operated on behalf of the FHLBanks. Its primary function is to issue and service all debt securities for the regional FHLBanks, while obtaining the most cost-effective terms possible given current market conditions. Related activities include the compilation and publication of the combined financial statements, analysis and joint development of new funding opportunities, and educational outreach to inform investors and other interested parties about FHLBank debt products. The OF also provides the FHLBanks with credit and general capital market information/data and manages the relationship with the credit rating agencies. In addition, the OF administers two tax-exempt government corporations, the Financing Corporation and the Resolution Funding Corporation.
As an agent of the FHLBanks, the OF is a unique organization. While it is the size of a small business, it has access to the resources, and shoulders the responsibilities, of a large corporation. The OF does not have the drivers of a traditional business, such as a P&L or equity value. Rather, its staff and leaders derive their satisfaction from tackling the diverse challenges of serving the FHLBanks, individually and as a System, as well as managing dealer and investor relationships — all while remaining keenly focused on its day-to-day core mission.
The FHLBanks and the OF are government-sponsored enterprises regulated by the Federal Housing Finance Agency.
SEI Archway is seeking an Investment Accounting Analyst to join the Client Relations team. The Client Relations team is responsible for ensuring client retention through ongoing technology and accounting consulting services alongside ongoing outsourced investment reconciliation services. The ideal candidate must have a background in finance, accounting or comparable field of study as well as an interest in technology and desire to work in a fast-paced environment.
Primary Job Responsibilities:
Gain a detailed understanding of the client’s accounting and investment operations Serve as a technology and accounting consultant to ensure all client needs are met Complete daily and monthly reconciliation of client account reconciliation services across custodians and alternative investment accounts, including tax basis reconciliation Serve as relationship manager to ensure the client is comfortable and satisfied Process daily activity files received from data providers and analyzing exceptions Trouble-shoot complex exceptions and working closely with Product Support team to identify resolutions with clients Become a system expert in order to speak fully to the capabilities of the service Manually classify transactional data inputs for automated processing Identify process and technology improvement opportunities Addressing client questions and responding to client communication in a timely manner Assess data input against requirements and taking appropriate action
Skills Required: Bachelor’s degree in Finance, Accounting or a related field For recent graduates: minimum GPA of 3.0 on 4.0 scale required Minimum 1 year of experience with Microsoft Office required Minimum 1 year of experience in customer service required Two years of experience in in accounting, finance or back-office operations functions (ideally Securities Services or Securities Reconciliation) is strongly preferred Familiar with investment terminology, financial instruments, market practices and reporting of financial data Ability to communicate professionally and effectively with clients, vendors, team members and management Ability to comprehend and document business processes and workflows Strong understanding of Microsoft Office applications Ability to work both collaboratively and independently Strong problem-solving skills Rigorous attention to detail Ability to adapt and prioritize changing project priorities, tasks and timelines Ability to take ownership of a task and see it through from inception to completion Highly self-motivated and able to work under pressure
SEI is an equal opportunity/affirmative action employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Jan 29, 2018
Full time
SEI Archway is seeking an Investment Accounting Analyst to join the Client Relations team. The Client Relations team is responsible for ensuring client retention through ongoing technology and accounting consulting services alongside ongoing outsourced investment reconciliation services. The ideal candidate must have a background in finance, accounting or comparable field of study as well as an interest in technology and desire to work in a fast-paced environment.
Primary Job Responsibilities:
Gain a detailed understanding of the client’s accounting and investment operations Serve as a technology and accounting consultant to ensure all client needs are met Complete daily and monthly reconciliation of client account reconciliation services across custodians and alternative investment accounts, including tax basis reconciliation Serve as relationship manager to ensure the client is comfortable and satisfied Process daily activity files received from data providers and analyzing exceptions Trouble-shoot complex exceptions and working closely with Product Support team to identify resolutions with clients Become a system expert in order to speak fully to the capabilities of the service Manually classify transactional data inputs for automated processing Identify process and technology improvement opportunities Addressing client questions and responding to client communication in a timely manner Assess data input against requirements and taking appropriate action
Skills Required: Bachelor’s degree in Finance, Accounting or a related field For recent graduates: minimum GPA of 3.0 on 4.0 scale required Minimum 1 year of experience with Microsoft Office required Minimum 1 year of experience in customer service required Two years of experience in in accounting, finance or back-office operations functions (ideally Securities Services or Securities Reconciliation) is strongly preferred Familiar with investment terminology, financial instruments, market practices and reporting of financial data Ability to communicate professionally and effectively with clients, vendors, team members and management Ability to comprehend and document business processes and workflows Strong understanding of Microsoft Office applications Ability to work both collaboratively and independently Strong problem-solving skills Rigorous attention to detail Ability to adapt and prioritize changing project priorities, tasks and timelines Ability to take ownership of a task and see it through from inception to completion Highly self-motivated and able to work under pressure
SEI is an equal opportunity/affirmative action employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
SEI Archway is seeking an Investment Accounting Consultant to join the Implementation Consulting team. The Implementation Consulting team is responsible for planning and executing onboarding projects for SEI Archway’s wealth management technology solutions. The ideal candidate must have a background in finance, accounting or comparable field of study as well as an interest in technology and desire to work in a fast-paced environment. Job Responsibilities:
Gain a detailed understanding of the client’s accounting and investment operations
Consult with clients to setup the proprietary ATWeb software to their needs over the course of a multi-month implementation project
Comprehend client inquiries related to specific attributes of product functionality and general accounting principles and then effectively identify and communicate solutions within ATWeb in a timely manner
Maintain communication channels with clients while converting their data into ATWeb which includes client site visits and communications through conference calls and e-mails
Provide training and support to clients as they begin to actively use ATWeb for their accounting and reporting operations
Work closely with other groups within the Archway family such as Client Relations, Design and Development to communicate client needs and requirements
Perform periodic system testing and analysis which includes inputting and monitoring tickets for bug fixes and system enhancements
Skills Required:
Bachelor’s degree in Finance, Accounting and/or general business strongly preferred
For recent graduates: minimum GPA of 3.0 on 4.0 scale required
Minimum 1 year of experience with Microsoft Office required
Minimum 1 year of experience in customer service required
Ability to communicate professionally and effectively with clients, vendors, team members and management
Ability to comprehend and document business processes and workflows
Strong understanding of Microsoft Office applications
Fundamental understanding of accounting principles and investment terminology
Ability to work both collaboratively and independently
Emphasis on organizational skills and the ability to multi-task
Rigorous attention to detail
Highly self-motivated and able to work under pressure
SEI is an equal opportunity/affirmative action employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Jan 29, 2018
Full time
SEI Archway is seeking an Investment Accounting Consultant to join the Implementation Consulting team. The Implementation Consulting team is responsible for planning and executing onboarding projects for SEI Archway’s wealth management technology solutions. The ideal candidate must have a background in finance, accounting or comparable field of study as well as an interest in technology and desire to work in a fast-paced environment. Job Responsibilities:
Gain a detailed understanding of the client’s accounting and investment operations
Consult with clients to setup the proprietary ATWeb software to their needs over the course of a multi-month implementation project
Comprehend client inquiries related to specific attributes of product functionality and general accounting principles and then effectively identify and communicate solutions within ATWeb in a timely manner
Maintain communication channels with clients while converting their data into ATWeb which includes client site visits and communications through conference calls and e-mails
Provide training and support to clients as they begin to actively use ATWeb for their accounting and reporting operations
Work closely with other groups within the Archway family such as Client Relations, Design and Development to communicate client needs and requirements
Perform periodic system testing and analysis which includes inputting and monitoring tickets for bug fixes and system enhancements
Skills Required:
Bachelor’s degree in Finance, Accounting and/or general business strongly preferred
For recent graduates: minimum GPA of 3.0 on 4.0 scale required
Minimum 1 year of experience with Microsoft Office required
Minimum 1 year of experience in customer service required
Ability to communicate professionally and effectively with clients, vendors, team members and management
Ability to comprehend and document business processes and workflows
Strong understanding of Microsoft Office applications
Fundamental understanding of accounting principles and investment terminology
Ability to work both collaboratively and independently
Emphasis on organizational skills and the ability to multi-task
Rigorous attention to detail
Highly self-motivated and able to work under pressure
SEI is an equal opportunity/affirmative action employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Position is Monday through Friday 8:30 am to 5:30 pm.
Preferred Qualifications: Bilingual: English/Spanish
SUMMARY: Under the supervision and guidance of the Mortgage Servicing Call Center Supervisor, the Mortgage Servicing Call Center Representative answers a large volume of customer service calls and assist customers with various other requests and/or needs. The incumbent serves as a primary telephone representative and shall remain pleasant and professional at all times, while providing all necessary support services. The Mortgage Servicing Call Center Representative will remain knowledgeable and informed of mortgage products and services in order to meet the individual needs of the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answer internal and external calls and work calls from the message center and respond to customer requests within established timelines in order to maintain service level expectations with regards to: abandonment rate and the calls average-speed-to-answer rate.
Verify caller identity through the authentication procedures set forth by federal and/or state regulations. Provide information and knowledgeable assistance regarding mortgage loans by retrieving customer loan information quickly and efficiently.
Follow escalation procedures to address customer concerns to identify and report possible threats made towards the company and/or other associates.
Accurately track and document all communications with customers to provide a detailed history of contact. Documentation should include all pertinent information from conversation (s) as set forth by the department policies and procedures.
Research items and follow-up with customers in a timely manner.Work with bank associates, prior mortgage companies or other mortgage associates to obtain the necessary information.When applicable, provide written responses to customer inquiries for general documents, research requests, copies of file documents, etc.
Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. Explain policies and procedures courteously and patiently.
Remain cognizant of opportunities to further strengthen the customer relationship by identifying a potential need and referring the customer to the appropriate division within the company.
Participate in outbound call campaigns to include: welcome calls, product service awareness, and various other company contact efforts.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.
Promote professionalism at all times.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform duties as assigned satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION AND / OR EXPERIENCE:
High school diploma or general education degree (GED) required.
Six months of customer service experience required.
Mortgage servicing experience preferred.
OTHER SKILLS AND ABILITIES:
Must be able to arrive at work on time, work on site and have regular work attendance
Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
Must be able to provide cordial customer service regardless of customer personality, presence or communication style
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to occasionally work overtime
Must be able to greet others cordially
Must be able to coordinate multiple and changing priorities
Must be able to verbally communicate with all other associates
Must be able to operate telephone, scanner, copier and FAX machines
Must be able to move from department, division, or bank to department, division or bank to attend meetings
Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.
Member FDIC EEO/AA Employer/Veteran/Disabled
Jan 29, 2018
Full time
Position is Monday through Friday 8:30 am to 5:30 pm.
Preferred Qualifications: Bilingual: English/Spanish
SUMMARY: Under the supervision and guidance of the Mortgage Servicing Call Center Supervisor, the Mortgage Servicing Call Center Representative answers a large volume of customer service calls and assist customers with various other requests and/or needs. The incumbent serves as a primary telephone representative and shall remain pleasant and professional at all times, while providing all necessary support services. The Mortgage Servicing Call Center Representative will remain knowledgeable and informed of mortgage products and services in order to meet the individual needs of the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answer internal and external calls and work calls from the message center and respond to customer requests within established timelines in order to maintain service level expectations with regards to: abandonment rate and the calls average-speed-to-answer rate.
Verify caller identity through the authentication procedures set forth by federal and/or state regulations. Provide information and knowledgeable assistance regarding mortgage loans by retrieving customer loan information quickly and efficiently.
Follow escalation procedures to address customer concerns to identify and report possible threats made towards the company and/or other associates.
Accurately track and document all communications with customers to provide a detailed history of contact. Documentation should include all pertinent information from conversation (s) as set forth by the department policies and procedures.
Research items and follow-up with customers in a timely manner.Work with bank associates, prior mortgage companies or other mortgage associates to obtain the necessary information.When applicable, provide written responses to customer inquiries for general documents, research requests, copies of file documents, etc.
Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. Explain policies and procedures courteously and patiently.
Remain cognizant of opportunities to further strengthen the customer relationship by identifying a potential need and referring the customer to the appropriate division within the company.
Participate in outbound call campaigns to include: welcome calls, product service awareness, and various other company contact efforts.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.
Promote professionalism at all times.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform duties as assigned satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION AND / OR EXPERIENCE:
High school diploma or general education degree (GED) required.
Six months of customer service experience required.
Mortgage servicing experience preferred.
OTHER SKILLS AND ABILITIES:
Must be able to arrive at work on time, work on site and have regular work attendance
Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
Must be able to provide cordial customer service regardless of customer personality, presence or communication style
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to occasionally work overtime
Must be able to greet others cordially
Must be able to coordinate multiple and changing priorities
Must be able to verbally communicate with all other associates
Must be able to operate telephone, scanner, copier and FAX machines
Must be able to move from department, division, or bank to department, division or bank to attend meetings
Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.
Member FDIC EEO/AA Employer/Veteran/Disabled
New York Life is seeking Bilingual Spanish and/or Portuguese professionals who want to build an insurance & financial business with the potential to earn a significant income, set their own pace and maintain a flexible schedule. Dedicated to serving the Latino community, we are looking for people fluent in English, Spanish, or Portuguese with a great drive to succeed, the passion to make a difference and the desire to love what they do.Our Financial Services Professionals help clients identify and achieve their financial goals. In addition to superior life insurance and annuity products, registered representatives can offer a comprehensive array of financial products and services to help clients develop a sound, long-term investment strategy.If you've never considered a career in insurance and financial sales, that's okay! Our Financial Professionals arrive with diverse career backgrounds including education, coaching, athletics, military, finance, banking, mortgage, and real estate. We provide the training, the resources and the specialized marketing support to help you establish your business and stand behind your efforts. New York Life's family of companies offers life insurance, retirement income, investments and long-term care insurance and annuities.Our nationwide team consists of leaders in insurance, investments, estate, family and business planning. In addition to sales aptitude or experience, the ideal candidate should be community-minded, have a competitive spirit, and possess excellent communication skills, as well as outstanding character and integrity. Job Requirements: You do not need sales, business development, marketing or insurance experience to begin your road to success in this role! All you need is passion and a desire to make a difference.We are looking for people who possess the following background/characteristics:
Four-year college degree, or higher, preferred but not necessary.
Portuguese and/or Spanish speaking preferred, but not necessary.
Entrepreneurial Spirit.
Life and Health Insurance License preferred, but not requiredPrevious Sales Experience preferred
Financial Industry background not required
Outgoing personality with the ability to develop relationships
Fearless, positive attitude, and willingness to be accountable for results.
Organized, detail-oriented, and excellent time-management skills
Desire for continuous learning.
Good communicator with excellent listening skills and ability to explain complex information in a simple and concise manner.
Highly self-motivated and self-disciplined with ability to work effectively with little or no supervision.
Here is what distinguishes this opportunity with New York Life:
Career Advancement - After two years as a successful agent, additional opportunities that may be available include: partner, development manager, product consultant, and Home Office opportunities in recruiting, marketing, or training.
Training - NYLIC University is one of the most comprehensive and well-respected training programs in the industry.
Benefits Include
We offer a comprehensive benefits package that includes:
Health/Dental/Life/Disability from day one401(k) plan after one year of service and Pension Plan
Continuing education reimbursement
Reimbursement for industry designations
Discounts from major wireless carriers
Local discounts (based on location) for gym memberships
At New York Life we strive to be the best every day, the same as you.
English, Spanish and/or Portuguese
Job Type: Full-time
Required language:
English, Spanish and/or Portuguese
Job Type: Full-time
Jan 09, 2018
Full time
New York Life is seeking Bilingual Spanish and/or Portuguese professionals who want to build an insurance & financial business with the potential to earn a significant income, set their own pace and maintain a flexible schedule. Dedicated to serving the Latino community, we are looking for people fluent in English, Spanish, or Portuguese with a great drive to succeed, the passion to make a difference and the desire to love what they do.Our Financial Services Professionals help clients identify and achieve their financial goals. In addition to superior life insurance and annuity products, registered representatives can offer a comprehensive array of financial products and services to help clients develop a sound, long-term investment strategy.If you've never considered a career in insurance and financial sales, that's okay! Our Financial Professionals arrive with diverse career backgrounds including education, coaching, athletics, military, finance, banking, mortgage, and real estate. We provide the training, the resources and the specialized marketing support to help you establish your business and stand behind your efforts. New York Life's family of companies offers life insurance, retirement income, investments and long-term care insurance and annuities.Our nationwide team consists of leaders in insurance, investments, estate, family and business planning. In addition to sales aptitude or experience, the ideal candidate should be community-minded, have a competitive spirit, and possess excellent communication skills, as well as outstanding character and integrity. Job Requirements: You do not need sales, business development, marketing or insurance experience to begin your road to success in this role! All you need is passion and a desire to make a difference.We are looking for people who possess the following background/characteristics:
Four-year college degree, or higher, preferred but not necessary.
Portuguese and/or Spanish speaking preferred, but not necessary.
Entrepreneurial Spirit.
Life and Health Insurance License preferred, but not requiredPrevious Sales Experience preferred
Financial Industry background not required
Outgoing personality with the ability to develop relationships
Fearless, positive attitude, and willingness to be accountable for results.
Organized, detail-oriented, and excellent time-management skills
Desire for continuous learning.
Good communicator with excellent listening skills and ability to explain complex information in a simple and concise manner.
Highly self-motivated and self-disciplined with ability to work effectively with little or no supervision.
Here is what distinguishes this opportunity with New York Life:
Career Advancement - After two years as a successful agent, additional opportunities that may be available include: partner, development manager, product consultant, and Home Office opportunities in recruiting, marketing, or training.
Training - NYLIC University is one of the most comprehensive and well-respected training programs in the industry.
Benefits Include
We offer a comprehensive benefits package that includes:
Health/Dental/Life/Disability from day one401(k) plan after one year of service and Pension Plan
Continuing education reimbursement
Reimbursement for industry designations
Discounts from major wireless carriers
Local discounts (based on location) for gym memberships
At New York Life we strive to be the best every day, the same as you.
English, Spanish and/or Portuguese
Job Type: Full-time
Required language:
English, Spanish and/or Portuguese
Job Type: Full-time
PeopleTec, Inc. is currently seeking a Financial Analyst support our Huntsville, AL location.
Incumbent will Analyze past and present financial data of organization and estimates future revenues and expenditures, applying principles of finance. Runs and documents financial analysis projects. Aids organization with financial functions, such as assessing, auditing, planning, budgeting, taxes, consolidation, cost control, and project control. Evaluates and analyzes capital expenditures, depreciation, proposals, investment opportunities, rate of return, profit plans, operating records, financial statements, etc. Analyzes records of present and past operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred to project future revenues and expenses. Documents revenues and expenditures expected and submits to management. Develops financial/accounting concepts for financial planning and control. Assists in preparation of special studies, analyses, and recommendations in areas such as labor and travel budgets, forecasts, financial plans, governmental requirements, statistical reports, and business forecasts. Advises management on matters, such as effective use of resources and assumptions underlying budget forecasts. Interprets budgets to management. May act as consultant to management on financial policies, procedures, and applications.
Required Skills/Experience :
Minimum 6+ years of direct related experience with financial and budget analysis.
Above average experience with Microsoft Excel REQUIRED
Attention to Detail and accuracy and MUST
Ability to work in a fast-paced environment Ability to work in a team environment
Must be a dependable self-starter and have good communication (both written and oral) and interpersonal skills
Candidate must also be proficient in Microsoft Office Outlook, Word, and PowerPoint.
Travel: <5%
Must be a U.S. Citizen
Must be able to obtain and maintain a DoD Secret clerance.
Education Requirements :
A completed Bachelor's Degree in a related field or 6 years of related experience.
Desired Skills :
Provide executive level administrative assistance to the Business Unit, including travel management, customer meetings and scheduling.
May assist communities in developing budget and efficient use of funds.
May provide functional and technical advice to other staff members.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
Jan 08, 2018
Full time
PeopleTec, Inc. is currently seeking a Financial Analyst support our Huntsville, AL location.
Incumbent will Analyze past and present financial data of organization and estimates future revenues and expenditures, applying principles of finance. Runs and documents financial analysis projects. Aids organization with financial functions, such as assessing, auditing, planning, budgeting, taxes, consolidation, cost control, and project control. Evaluates and analyzes capital expenditures, depreciation, proposals, investment opportunities, rate of return, profit plans, operating records, financial statements, etc. Analyzes records of present and past operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred to project future revenues and expenses. Documents revenues and expenditures expected and submits to management. Develops financial/accounting concepts for financial planning and control. Assists in preparation of special studies, analyses, and recommendations in areas such as labor and travel budgets, forecasts, financial plans, governmental requirements, statistical reports, and business forecasts. Advises management on matters, such as effective use of resources and assumptions underlying budget forecasts. Interprets budgets to management. May act as consultant to management on financial policies, procedures, and applications.
Required Skills/Experience :
Minimum 6+ years of direct related experience with financial and budget analysis.
Above average experience with Microsoft Excel REQUIRED
Attention to Detail and accuracy and MUST
Ability to work in a fast-paced environment Ability to work in a team environment
Must be a dependable self-starter and have good communication (both written and oral) and interpersonal skills
Candidate must also be proficient in Microsoft Office Outlook, Word, and PowerPoint.
Travel: <5%
Must be a U.S. Citizen
Must be able to obtain and maintain a DoD Secret clerance.
Education Requirements :
A completed Bachelor's Degree in a related field or 6 years of related experience.
Desired Skills :
Provide executive level administrative assistance to the Business Unit, including travel management, customer meetings and scheduling.
May assist communities in developing budget and efficient use of funds.
May provide functional and technical advice to other staff members.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
