7 Service Manager jobs

WORK SCHEDULE:    This position is full time regular and non-exempt and requires the ability to work a flexible schedule. The schedule will vary depending on program needs. Requires the ability and willingness to work nights, weekends, and holidays when needed, as well as being On-Call in the event of emergencies. AT YOUTHCARE:   YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity. ABOUT YOUTHCARE:   YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability. COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. ABOUT CASA DE LOS AMIGOS:    This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).   POSITION SUMMARY:   Under the supervision of the Program Manager, the Program Supervisor will be responsible for the overall daily operations of the program site. The Program Supervisor will provide day-to-day supervision, leadership, and guidance of the Youth Counselors. In conjunction with other program leadership and staff, the Program Supervisor’s task is to create a safe and caring therapeutic environment for vulnerable young people in residence. The position requires strong organizational, supervisory, and administrative skills, as well as the ability to be flexible while maintaining a safe and structured environment. ESSENTIAL RESPONSIBILITIES: Assist the Program Manager and Program Director in the day-to-day oversight of the program. Hire, supervise, and develop Youth Counselor staff (both full time and on-call). Ensures program maintains licensing compliance; meeting at least the minimum standards as stated in WAC and ORR policies.  Ensure state and federal program requirements are met including that all forms and progress notes are properly completed, and intakes/exits are entered in the Office of Refugee Resettlement (ORR’s) web-based program (UAC Portal) and Capacity Management (HHS-OKTA)  Create all staff work schedule and recommends approval or dis-approval of all leave requests.  Ensures that ratios and appropriate supervision levels are continuously met per city, state, and federal requirements. Provide supervision, coaching, and feedback for all direct reports.  Complete performance evaluations in a timely manner.  Develops trainings for Youth Counselors, as needed, to improve performance and quality of client care.  Lead weekly house/community meeting for youth, and house staff meeting with Youth Counselors and Mental Health Therapist. Address client grievances in a timely manner. Ensure documentation and notifications are completed within required timeframes.  Oversee implementation of life skill workshops, or other psycho-educational activities facilitated by Youth Counselors. Conduct monthly Health and Safety inspection and program fire drill. Complete required documentation. This duty is shared with Program Coordinator. Ensure facility is appropriately stocked of all supplies (including food, PPE, office supplies, client clothing, etc.). This duty is shared with Program Coordinator. Ensure the facility and vehicle is maintained in a safe, clean orderly fashion. This duty is shared with Program Coordinator. Promptly report needs for facility repair to the Facilities Manager and Program Manager. This duty is shared with Program Coordinator. Coordinate and monitor house activities including use of kitchen and laundry facilities.  Ensure the overall cleanliness of the facility by monitoring weekly chores. Responsible for taking call as needed and required to answer and respond to emergency program calls. Split On-Call responsibility with other program supervisors.  Provide on-site coverage if needed during emergencies or when unable to find coverage to meet client-staff ratio needed.  Ensure behavioral management system is implemented in a fair, trauma-informed, and therapeutic manner.  Reconcile petty cash, Safeway card, Program Purchase Card, and 76 gas cards monthly, submits reports to Program Manager for review and approval. Plan or coordinate special events, such as holidays, acculturation activities, educational and recreational outings, and other meaningful experiences for Casa de los Amigos young people. Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the Program Manager or designee as required by state and federal requirements.  This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description. QUALIFICATIONS –            MINIMUM REQUIREMENTS:             3 or more years of experience working with vulnerable young people and/or young people experiencing homelessness. High School Diploma or GED. Fluency in Spanish and English, both written and verbally. Experience and credentials must comply with program contractual requirements, including but not limited to the   Washington State Department of Children, Youth, and Families   (DCYF) background clearance process and must be at least 21 years of age.  DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.  PREFERRED REQUIREMENTS: 1 or more years of experience documenting outcomes for grant compliance. 1 or more years of supervision experience. BA in social services, education, or related field. Leadership or teaching experience with Opportunity Youth or similar nontraditional populations. Course work, experience, or training in education, child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.  CONDITIONS OF EMPLOYMENT:  Must be able to provide I-9 supporting documentation for employment. Ability to provide a negative TB Test (results must be within one-year of hire date). DCYF Clearance must be maintained for entirety of employment when working with under-18 clients. Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old. Ability to obtain a current Food Handler’s Card Successful completion of pre-service trainings as required by contracting agencies.  Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.   Computer software skills including Windows, Microsoft outlook, Microsoft Word. Initiative, creativity, reliability, flexibility, thoroughness. Strong verbal and written communication skills with good quality spelling, grammar and punctuation. High integrity when dealing with a broad array of cultures and restricted and/or confidential information. Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people. Ability to coordinate overall program functioning. Ability to accurately maintain and produce files, records, logs and reports. Ability to maintain professional boundaries with clients while building trust and respect. Ability and willingness to stay awake and alert during overnight shifts. Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety. May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis. Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices. PHYSICAL REQUIREMENTS: Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.     BENEFITS:   YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period. EQUAL OPPORTUNITY EMPLOYMENT:   YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.      

APPLY NOW! Earn up to $110k per year!! The Service Manager is responsible for the sales and bidding of repair work as well as operate/manage the service department. . Emphasis will be placed on service contracts, repairs and small scope reroofing opportunities. Active project and people management is critical in this position.  Ensure that the department operates within company guidelines for safety, work is completed with in a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. Additionally, develops billable and quality warranty service items for the Company. This position manages staff, sales, services and materials meeting assigned sales and service goals set by upper management.  Provide comprehensive support to sales and project teams by effectively communicating and responding to customer needs.   Serve as a resource for sales and project teams, by providing information, answering questions and assisting local contacts with questions and concerns. The Service Manager provides support and guidance to the Superintendent, Service Coordinator and 2  Service Estimators.   Job Functions Plan, organize, and establish objectives and goals for duties assigned. Work with sales staff, developing leads, sales efforts, and promoting the department’s services. Communicate on an ongoing basis to stay abreast of potential work opportunities. Estimate, bid and specify work, and assist sales staff with estimates. Reviews purchase orders, contracts, and proposals to verify intended scope of work and to assure that company policies are not compromised. Purchase materials as necessary and maintain department inventory and price material inventory slips. Increase revenue by monitoring labor and material costs. Provide effective leadership for the service department, i.e. teamwork, motivation, and positive employee relations.  Respond to customer questions, complaints, and requests appropriately.  Perform field inspections and investigations as necessary. Handle all day-to-day service department business including review of daily time cards and service tickets, review of Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff; Assist in collection of past due accounts receivable for service related work. Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed. Issue proposals for service related work. Report monthly financials to the Operating Unit President Review existing personnel (field and office) on a regular basis. Ensure that field personnel are fully trained in order to perform their job at a high level.  Schedule safety/ material/ procedure trainings as needed. Review the daily service schedule. P & L responsibility for the Service Department Researching Builders Exchange and trade publications to locate bidding opportunities. Proactively visiting new job sites and customers to generate new leads. Reviewing, preparing and submitting bids and work orders. Managing projects to meet targeted schedules and costs. Processing submittals, contracts and change orders. Working with prime and subcontractors on all phases of projects including schedules, change orders, submittals and quality control. Making cold call and targeting new clientele. Timely responding to customer requests, questions and problem solving. Requirements: • Minimum of 5 years' experience in Service/Repair and reroofing estimating. • Working knowledge of architecture and mechanical drawing. • Work well within a Project Team environment. • Must be able to read specifications and plans. • Possess excellent skills in math, writing, public relations, communications and negotiations. • Ability to calculate figures and amounts such as discounts, interest, along with basic knowledge of algebra and geometry. • Proficient in Internet Explorer, Microsoft Outlook, Microsoft Excel and Microsoft Word. • Valid Driver License • Ability to pass Substance Abuse Testing. • Ability to pass Security Screening for work on Government projects. • Spanish communication skills are a plus but not required. Knowledge, Skills & Experience (Essential) Four-year degree or equivalent professional experience. Minimum five years of experience in production/service role and two years of experience in construction management. Problem Solving Ability with the ability to manage difficult customers Strong attention to detail.  Ability to communicate well both written and verbally Ability to calculate figures and amounts such as discounts and interest Proficiency with Internet Explorer, Outlook Internet software, Microsoft Excel and Microsoft Word. Documentation Skills Superior Listening and Communications Skills Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as   converse comfortably with associates Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc. Pay Range:  $80k- $110k per year (Pay will be based off skills and experience)

Who We Are:   NanoString Technologies ( NASDAQ: NSTG ) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections.  Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process.  We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.    Our purpose is to  Map the Universe of Biology.    We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life.  We are relentless in our quest to  Catalyze the Next Biological Revolution  leading to  Advancing the Human Condition.   In addition to a pioneering spirit, we value:   Grit.  Authenticity.  Ambition.  Ingenuity.  Customers .  Join our team!  Job Summary: The Service Agreement Manager manages contract acquisition and fulfillment between NanoString and its customers post sales. Coordinates contract negotiation, approval, termination in accordance with company policies, regulatory requirements, and customer specifications. Manages changes for contracts and coordinates all interested parties. This candidate should possess strong organizational skills as well as the ability to operate independently and with minimal supervision. In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win. Job Responsibilities: Sell contracts via email and telephone by quotation to customers both proactively (i.e., cold calling) and by customer or sales representative requests or leads Achieve quotas for sales capture rates and revenue Provide contract renewal information to existing customers. Foster and maintain customer relationships to facilitate growth with channel partners Create new opportunities and follow up on open opportunities, both internally and externally. Close the sale by collection of a purchase order Manage service agreements in Salesforce (SFDC); ensure that all information is entered correctly and accurately in a timely manner. Ensure that all billing and invoices are correct Uphold accurate service agreement pricing to ensure that service contracts are profitable to NanoString Generate monthly and quarterly revenue reports showing contract sales activity to trend sales and observe increase or decrease in total number of instrument installs under service contract Work with Regional Field Service Managers and Sales managers to determine service strategies and service eligibility for specific customers and execute those strategies Work with field service engineers and field sales by means of lead management in the sale of contracts; create quotations and close sales leads turned in by the field representatives. Track the leads submitted and provide correct incentive payouts Provide renewal, or new service contract information to both internal and external customers to ensure that NanoString customers are informed of the most current contract terms and pricing Create “marketing strategies” for the sale and generation of new contracts in the instrument installation base to generate additional contract revenue Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested Exercises judgment with defined procedures and practices to determine appropriate action.  Has thorough knowledge of company products/services Job Requirements: Associates Degree 3+ Years’ experience selling service agreements in a related field Proficient with Microsoft Office programs (Emphasis on Excel and PowerPoint) as well as CRM and ERP; SFDC experience a plus Excellent verbal and written communication skills Strong skill and ability to manage customer expectations while providing outstanding customer service Working knowledge of general field service activities designed to achieve a world class customer experience Capable of working independently and in a team environment, communicating relevant information effectively in oral and written format, working in a timely manner to meet defined deadlines/quotas While this is an office-based role, a willingness and availability to incur overnight travel which is expected to average less than 10% per month; mainly to NanoString Headquarters and meetings Preferred Qualifications: B.S. degree with 3+ years of service agreement sales experience Experience building out a service agreement sales team/process Experience working in an FDA regulated or QSR certified organization Job may be done remotely but preference will be given to candidates in the greater Seattle area and/or those who are capable of working, in a hybrid fashion, from one of NanoString’s headquarter offices NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with. COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.   Accommodations If you require assistance or accommodation when applying for open positions please contact   recruiting@nanostring.com .