Program Supervisor - Bilingual (Spanish & English) - $3,000 New Hire Bonus

  • YouthCare
  • Feb 03, 2023
Full time Administrative Project Manager Bilingual Service Manager

Job Description

WORK SCHEDULE:  This position is full time regular and non-exempt and requires the ability to work a flexible schedule. The schedule will vary depending on program needs. Requires the ability and willingness to work nights, weekends, and holidays when needed, as well as being On-Call in the event of emergencies.

AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.

ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.

COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

ABOUT CASA DE LOS AMIGOS:  This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).  

POSITION SUMMARY: Under the supervision of the Program Manager, the Program Supervisor will be responsible for the overall daily operations of the program site. The Program Supervisor will provide day-to-day supervision, leadership, and guidance of the Youth Counselors. In conjunction with other program leadership and staff, the Program Supervisor’s task is to create a safe and caring therapeutic environment for vulnerable young people in residence. The position requires strong organizational, supervisory, and administrative skills, as well as the ability to be flexible while maintaining a safe and structured environment.

ESSENTIAL RESPONSIBILITIES:

  • Assist the Program Manager and Program Director in the day-to-day oversight of the program.
  • Hire, supervise, and develop Youth Counselor staff (both full time and on-call).
  • Ensures program maintains licensing compliance; meeting at least the minimum standards as stated in WAC and ORR policies. 
  • Ensure state and federal program requirements are met including that all forms and progress notes are properly completed, and intakes/exits are entered in the Office of Refugee Resettlement (ORR’s) web-based program (UAC Portal) and Capacity Management (HHS-OKTA) 
  • Create all staff work schedule and recommends approval or dis-approval of all leave requests. 
  • Ensures that ratios and appropriate supervision levels are continuously met per city, state, and federal requirements.
  • Provide supervision, coaching, and feedback for all direct reports.  Complete performance evaluations in a timely manner. 
  • Develops trainings for Youth Counselors, as needed, to improve performance and quality of client care. 
  • Lead weekly house/community meeting for youth, and house staff meeting with Youth Counselors and Mental Health Therapist.
  • Address client grievances in a timely manner. Ensure documentation and notifications are completed within required timeframes. 
  • Oversee implementation of life skill workshops, or other psycho-educational activities facilitated by Youth Counselors.
  • Conduct monthly Health and Safety inspection and program fire drill. Complete required documentation. This duty is shared with Program Coordinator.
  • Ensure facility is appropriately stocked of all supplies (including food, PPE, office supplies, client clothing, etc.). This duty is shared with Program Coordinator.
  • Ensure the facility and vehicle is maintained in a safe, clean orderly fashion. This duty is shared with Program Coordinator.
  • Promptly report needs for facility repair to the Facilities Manager and Program Manager. This duty is shared with Program Coordinator.
  • Coordinate and monitor house activities including use of kitchen and laundry facilities.  Ensure the overall cleanliness of the facility by monitoring weekly chores.
  • Responsible for taking call as needed and required to answer and respond to emergency program calls. Split On-Call responsibility with other program supervisors. 
  • Provide on-site coverage if needed during emergencies or when unable to find coverage to meet client-staff ratio needed. 
  • Ensure behavioral management system is implemented in a fair, trauma-informed, and therapeutic manner. 
  • Reconcile petty cash, Safeway card, Program Purchase Card, and 76 gas cards monthly, submits reports to Program Manager for review and approval.
  • Plan or coordinate special events, such as holidays, acculturation activities, educational and recreational outings, and other meaningful experiences for Casa de los Amigos young people.
  • Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the Program Manager or designee as required by state and federal requirements. 

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.

QUALIFICATIONS –           

MINIMUM REQUIREMENTS:           

  • 3 or more years of experience working with vulnerable young people and/or young people experiencing homelessness.
  • High School Diploma or GED.
  • Fluency in Spanish and English, both written and verbally.
  • Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.  DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.

 PREFERRED REQUIREMENTS:

  • 1 or more years of experience documenting outcomes for grant compliance.
  • 1 or more years of supervision experience.
  • BA in social services, education, or related field.
  • Leadership or teaching experience with Opportunity Youth or similar nontraditional populations.
  • Course work, experience, or training in education, child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. 

CONDITIONS OF EMPLOYMENT: 

  • Must be able to provide I-9 supporting documentation for employment.
  • Ability to provide a negative TB Test (results must be within one-year of hire date).
  • DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
  • Employees who drive YouthCare vehicles as a requirement for their position, must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
  • Ability to obtain a current Food Handler’s Card
  • Successful completion of pre-service trainings as required by contracting agencies.  Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.  
  • Computer software skills including Windows, Microsoft outlook, Microsoft Word.
  • Initiative, creativity, reliability, flexibility, thoroughness.
  • Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
  • High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
  • Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people.
  • Ability to coordinate overall program functioning.
  • Ability to accurately maintain and produce files, records, logs and reports.
  • Ability to maintain professional boundaries with clients while building trust and respect.
  • Ability and willingness to stay awake and alert during overnight shifts.
  • Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
  • May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
  • Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

PHYSICAL REQUIREMENTS:

  • Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.    

BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.

EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.      

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Salary

$25.50 - $29.88 per hour