Code for America

Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions. Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts. Code for America is looking for a talented Brigade Program Community Coordinator who will work with our distributed Network by providing administrative, logistical, and program support. This role will operate on the Network Team. About the Role: You will be on the front lines of the Network Team, the first person many volunteers meet during their relationship with Code for America. Specifically you will drive the operations of the Brigade program including onboarding new leadership, aiding in setting up local groups,  processing expenses and managing the team’s documents and data. Please read  here  for additional information about the ongoing Network ReVisioning Project. You will own 3 major buckets of work: Community Management, Volunteer Support Management, and Tools Administration and Maintenance.  Time allocations are initial estimates for your first 6-12 months.  This position reports to the Brigade Program Director. In this position you will: Be responsible for implementing various elements of our strategic approach: Organize.   We unite coders, designers, product managers, user researchers, data scientists - and anyone who believes in the power of technology as a lever for social change - to build community and create a force for tackling some of the most pressing societal challenges. Deliver impact through partnership.  We partner with local and national organizations and community groups to identify needs of underserved communities and provide technology support by using our practices of human-centered design, user research and data-driven decision making. Progress through practice.  We practice and model new methods of community participation and accessibility with the help of technology. We develop and nurture communities of practice, spearhead new strategies to center lived experience, and develop democratic processes to enable the diversity, inclusivity and equity principles our mission mandates.  Community Management (40%)  Support community onboarding and offboarding processes; Engage with volunteers across Code for America’s communication channels (including but not limited to) Slack, email, and discourse; Implement workflows and processes that allows the Network community to be participatory and as self-sustaining as possible and drive toward program goals;  Gather feedback from the community; develop and execute strategies to meet needs in partnership with other teams as needed;  Assist in the implementation of strategy for Network documentation and knowledge sharing; Escalate and work to manage issues as needed to keep the community a trusted space; Moderate, listen and engage regularly with our Network community members, providing them with the support and resources they need; Collaboratively plan and run community events throughout the year (Brigade Congress, project standups, trainings, etc.);  Measure, analyze, update and track community data;  Aid in the execution of the Network strategy, goals, and success metrics. Volunteer Support Management (30%)  Monitor and manage the intake of volunteer support requests; Manage expense reporting and supporting documents for Brigade leaders; Manage the annual signing process of Memorandums of Understanding (MOU) for Brigades and Code for America; Respond to Brigade leader questions about finances and financial reimbursements, and escalate issues as necessary; Manage the program’s administrative tasks including  sending materials, following onboarding procedures, scheduling and preparing for meetings, and routing inbound requests; Be an integral part of ensuring a great volunteer experience for our Brigade leaders. Tools Administration and Maintenance (30%)  Administer core Brigade Network tools such as Slack, Discourse, Meetup and Brigade Website; Monitor the usage and health of Brigade Network tools; Assist in the prototyping and implementation of new tools and programs developed by the Network Team; Develop and pilot strategies for expanding our impact through coordinated and resourced advocacy efforts, in partnership with other teams as appropriate; Onboarding for In-Kind resources; About you: This is a great opportunity for someone who has strong logistical operations skills and can act as a friendly and effective interface between the Network team, Brigade leaders, and outside partners. Detail-oriented and systems focused: Stay on top of all specific tasks/follow-up items and general areas of work; consistently meet deadlines; Independent and strong self direction: A self-starter with ability to see tasks through from start to finish independently; Email Management: Ability to write concise emails and handle high email volume; Effective Response Skills: Strong customer service skills and ability to escalate issues as appropriate; Network Experience: Experience with Code for America Brigades is a big plus. Experience working with volunteer groups and/or community organization preferred; Optimistic approach and flexibility: Approach work with a spirit of “yes”; push work forward through obstacles and adapt quickly as things change (which they inevitably will!); It’s a bonus points if you/have:  Experience working in or closely with government; Relationships with grassroots and activist groups on related issues (criminal justice, social safety net, strengthening democracy, transparency, & accountability); Training on Diversity, Equity, and Inclusion (DEI); Training on conflict management/mediation What you’ll get:  Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage 401k plan with matching funds  A collaborative, hardworking and fun environment Leadership and teammates who value Equity, Inclusion, and Diversity Professional development includes bi annual 360 review process and $1000 annual budget  A manager and org-wide structure that supports and enables professional development Compensation:   Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion, we extend this to our hiring process. This role at this level is ranged from  $58,650 - $79,350   in yearly salary. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. That target for this role is   $66,413 .  These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials.  Equal Employment Opportunity:  Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Code for America believes government can work for the people, by the people, in the 21st century.   We build open source technology and organize a network of people dedicated to making government services simple, effective, and easy to use. Our employees build and transform government services, making them so good they inspire change. We merge the best parts of technology, non-profit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for both the government and the people the government serves, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America you will contribute to meaningful work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Come help us drive real generational change that lasts. Code for America is looking for a talented Associate Director,   Delivery-Driven Government   who will lead the development of a new knowledge management practice   that brings the best of Code for America’s learnings and expertise not only to our teams, products, and services, but works to spread and scale our best practices to governments, partners, and other external stakeholders as well.  You will be the first member of the new Delivery-Driven Government team and have a pivotal strategic and operational role in defining and building out what knowledge management means at Code for America.   Now more than a decade into its existence, Code for America has accumulated significant learnings across many elements of equitable and effective government service delivery. Recent examples include  qualitative research ,  working with IT vendors ,  delivery-driven policymaking ,  digital outreach , and much more, as well as significant  legacy   resources . To organize all of this expertise, we created the  five principles of Delivery-Driven Government  as well as a set of (to-be-published) Practices under each Principle. Your mission, should you choose to accept it: manage and steward forward the Delivery-Driven Government framework to better help our program and product teams work to improve government service delivery, building the infrastructure, processes, and content necessary for a thriving knowledge ecosystem.  We have an exciting vision for Delivery-Driven Government and you will take a critical role bringing this to life. As Associate Director of DDG you will: Working with program, product, and marketing teams, develop and execute the knowledge management and development strategy for Code for America.  Build an internal knowledge hub that organizes ten years of Code for America expertise so that our different programs can all access the best materials. Highlight and connect across the govtech/civtech ecosystem, which includes a wealth of external resources from organizations such as 18F, USDS, the Beeck Center, and many others Code for America partners. Publish external resources for governments to use in transforming their digital service delivery. Advise program teams on the best content to bring to their government partners. Conduct research across the govtech/civtech ecosystem to continue to update Delivery-Driven Government with the most modern content.  Represent Code for America externally, bringing Delivery-Driven Government to those who will find it useful and applicable.  Any additional tasks to execute the Code for America knowledge management strategy.  About you: 7+ years experience, with 3+ working in knowledge management, business administration, information systems, library sciences, and/or information sciences.  Proven track record of developing and organizing an organization’s frameworks, intellectual property, and/or best practices, to support both internal and external uses of such expertise.. Ability to work collaboratively within a multidisciplinary team in a fast paced agile environment across multiple organizations and manage competing priorities. A deep passion for our mission of making government services better for people who need them. A structured thinker with strong analytical writing and communication skills. It’s a plus if you:  Have a passion for thought leadership, reach and relevance, and enablement. Have experience working with public servants, government agencies, and/or non-profit organizations, especially in the govtech/civtech space. Thrive in ambiguity as an entrepreneurial self-starter with immense excitement for working on difficult, under-defined challenges. This is an opportunity to build something new, and to do so requires proactive creativity and not only comfort with not knowing exactly what comes next, but also the ability to embody one of Code for America’s values: “No one is coming. It’s up to us.”  What you’ll get:  Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage 401k plan with matching funds  A collaborative, hardworking and fun environment Leadership and teammates who value Equity, Inclusion, and Diversity Professional development includes bi annual 360 review process and $1000 annual budget  A manager and org-wide structure that supports and enables professional development Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We extend this to our hiring process. This role at this level is ranged from $110,000 - $130,000 in yearly salary. As a part of our equitable hiring practices, we target the median for all new hires. The median for this role is $120,000. These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials.  We strongly encourage individuals impacted by the criminal justice system or safety net system (either with direct or indirect experience, such as an impacted family member) to apply , as these are areas where Code for America does a significant portion of its work.   This role may be remote or based in San Francisco or Washington, D.C., and reports to the Chief of Staff.  Due to the COVID-19 pandemic, Code for America is currently remote-only with in-person attendance in the SF office only under extreme extenuating circumstances. 95% of our staff are not going in-person into the office at all, and 5% are going on an as-needed basis. This will be a remote position at least through June 2021. Code for America has set a policy that travel and in-person work will not be required until June 2021 at the earliest, except for extreme extenuating circumstances. Note that after that time, we expect this to convert to a position with estimated ~5-10% travel.  Equal Employment Opportunity Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Full-time, term-limited opportunity: 9-12 months (please see details below)  NOTE: This is a full-time, term-limited position of 9-12 months, depending on the length of the first year experimental period of the Opportunity Accelerator project.  The term will be discussed and decided together during the job offer process. If Code for America decides to continue with Opportunity Accelerator beyond the first year experimental period, a high-performing Senior Program Manager will be invited to apply for a permanent position to grow and scale the program. Full-time employment beyond the term-limited position is not guaranteed though we anticipate a high-performing Senior Program Manager will be have gained valuable experience and relationships that can be leveraged when applying for any permanent positions at that time.  Code for America believes government can work for the people, by the people, in the 21st century.  We build open source technology and organize a network of people dedicated to making government services simple, effective, and easy to use. Our employees build and transform government services, making them so good they inspire change. We merge the best parts of technology, non-profit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for both the government and the people the government serves, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America you will contribute to meaningful work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Come help us drive real generational change that lasts. Code for America is looking for a talented Senior Program Manager to join our experimental, innovative Opportunity Accelerator team and bring best-in-class strategic thinking, project management, stakeholder management, and communications skills directly to local communities and governments as part of a unique non-profit partnership.   Opportunity Accelerator is a partnership between Results for America, the Harvard Kennedy School Government Performance Lab, Johns Hopkins University Center for Government Excellence, and Code for America. These four organizations are well-known to both government partners and funders as having the most tangible, proven results in the field of government performance and service delivery improvement towards equitable, just, community-driven outcomes. The big exciting idea is to see what happens when combining the four organizations’ expertise and bring them as a single package to local communities. The first year will be focused on three local communities across the country, with scale-up planned for a multiple-year effort bringing the Opportunity Accelerator to dozens of communities nationwide.  You will be a founding member of the new Opportunity Accelerator team and have a pivotal strategic and operational role in defining and building out this program.   You will serve as the project lead from Code for America to the partnership and in the three pilot communities that Opportunity Accelerator will work in over the first year.  We have an exciting vision for Opportunity Accelerator, as it is novel in three ways.   Opportunity Accelerator is place-based, focusing on the custom needs of local communities. First, the OA approaches communities with the goal of advancing economic mobility and racial equity, but without preconceived hypotheses of what domains (e.g., housing, safety net, education) to work. Second, the OA is a true partnership of four different organizations working as peers. Third, rather than building bespoke technical solutions (e.g., apps, websites) for local government that may not be maintained after the OA leaves, Code for America’s approach is to take a consultative, coaching approach to build up city/county government capacity to do  best-in-class government service delivery  themselves.  As Senior Program Manager, Opportunity Accelerator, you will: Identify goals, track metrics, develop impact measures, and report on results Draft communications including emails, blogs, online resources, presentations, trainings, and one-pagers.  Assist in developing and implementing OA-wide program goals and strategy, weighing and balancing considerations across the communities OA is working on, the OA partners, and Code for America.  Work with OA partners to prototype, test, and refine integrated diagnostic and technical assistance projects that combine the core competencies of OA partners in a coordinated way. Deliver diagnostic and technical assistance to local government and community partners in three communities. Codify learnings, representing both Opportunity Accelerator and Code for America.  Represent Code for America internally and externally, including with funders; serve as a liaison between Opportunity Accelerator and Code for America.  Manage program budget and logistics in coordination with the Chief of Staff of Code for America who manages and directs the Opportunity Accelerator initiative, and communicate strategic direction and progress to senior leadership.  About you: 5+ years professional experience, with 2+ in a program and/or project management role.  Ability to work collaboratively within a multidisciplinary team in a fast paced agile environment across multiple organizations and manage competing priorities. A structured thinker with strong analytical writing and communication skills. Comfortable speaking in large groups, facilitating meetings and delivering presentations.  Skilled communicator with strong interpersonal skills who will work collaboratively and effectively as a member of a distributed team. Experience with meeting preparation including agenda setting, materials preparation and logistical considerations. Ability to prioritize in a fast-paced work environment, staying calm and upbeat while working under pressure and with tight deadlines. A deep passion for our mission of making government services better for people who need them. A commitment to integrity, inclusion, compassion, and a high bar for quality work.  It’s a plus if you:  Thrive in ambiguity as an entrepreneurial self-starter with immense excitement for working on difficult, under-defined challenges. This is an opportunity to build something new, and to do so requires proactive creativity and not only comfort with not knowing exactly what comes next, but also the ability to embody one of Code for America’s values: “No one is coming. It’s up to us.”  Have experience working with public servants, government agencies, and/or non-profit organizations, especially in the govtech/civtech space. We strongly encourage individuals impacted by the criminal justice system or safety net system (either with direct or indirect experience, such as an impacted family member) to apply , as these are areas where Code for America does a significant portion of its work.   This role may be remote or based in San Francisco or Washington, D.C., and reports to the Chief of Staff.  Due to the COVID-19 pandemic, Code for America is currently remote-only with in-person attendance in the SF office only under extreme extenuating circumstances. 95% of our staff are not going in-person into the office at all, and 5% are going on an as-needed basis. This will be a remote position at least through June 2021. Code for America has set a policy that travel and in-person work will not be required until June 2021 at the earliest, except for extreme extenuating circumstances. Note that after that time, when that policy changes, we expect this position will have estimated 25-50% travel to Opportunity Accelerator communities.  What you’ll get:  Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage 401k plan with matching funds  A collaborative, hardworking and fun environment Leadership and teammates who value Equity, Inclusion, and Diversity Professional development includes bi-annual 360 review process and $1000 annual budget  A manager and org-wide structure that supports and enables professional development Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We extend this to our hiring process. This role at this level is ranged from ($80,000 - $120,000) in yearly salary. As a part of our equitable hiring practices, we target the median for all new hires. The median for this role is $100,000. These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials.  Equal Employment Opportunity Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.