Ser Jobs

WHO WE ARESER-Jobs is a nonprofit community organization that educates and equips people in the Texas Gulf Coast Region who come from low-income backgrounds or who have significant barriers to employment.  We believe the power and purpose of work can transform lives and communities.  SER is the Spanish verb, “to be,” so that is exactly what we impart on the people we serve - that they can be whatever they want “to be.” Brighter Futures:  We empower our clients “to be” the best they can, and “to be” in the career path that fits their talents and interests. Better Opportunities: SER engages employers in strong-growth industries “to be” an opportunity of a lifetime to someone who needs a second chance (or maybe even a first). Bigger Network: We aim “to be” in strong partnerships with complementary organizations throughout the communities we serve. VISION To be the premier workforce opportunity provider in the Texas Gulf Coast Region. MISSION STATEMENT To help individuals from low-income communities transform their lives through education, training employment, and financial empowerment services. VALUES Accountability ~ Innovation ~ Respect ~ Excellence ~ Equality                                                                                                         ABOUT THE POSITION Job Title:  Program Coordinator - Process FLSA Status:  Exempt Department:  Programs Reports To:  Assistant Director of Programs Typical Workdays:  Monday – Friday; some evenings and weekends Typical Work Hours:  8:00 a.m. to 5:00 p.m. Overtime Required:  N/A Education:  Associate’s degree in a field appropriate to the area of assignment.  Bachelor's degree preferred PLUS Related Experience:  Minimum of 2 years of Program Coordinator experience   OR   an equivalent combination of progressively responsible Program Coordinator experience and college course work from which comparable knowledge, skills, and abilities have been achieved. Training:  N/A Licenses & Certifications:  N/A POSITION SUMMARY The Program Coordinator - Process, is responsible for the implementation, execution, and completion of specific programs and projects ensuring consistency with Company strategy, commitments, and goals.  This position coordinates activities and functions of a designated grant or contract to ensure that goals and objectives are accomplished in accordance with established priorities, time limitations, funding limitations, or other specifications. ESSENTIAL FUNCTIONS           COORDIATION DUTIES Contribute to the development of strategic plans and internal processes to increase the efficiency and effectiveness of program efforts. Work closely with program staff to identify target client populations and develop strategies to best promote SER-Jobs’ services to those groups. Assist with planning and organizing programs, services, and activities as well as carry out important operational duties. Provide connectivity for clients and maintain relationships using judgment and discretion. Identify gaps and opportunities for SER-Jobs’ programs and services. Deliver timely results of scheduled tasks and coordinate with various team members. Work under and closely with the Director and/or Assistant Director for the designated program area but will also interface broadly across a wide spectrum of organization staff at all levels as well as external stakeholders.  This may include current and former clients, current and potential community and employer partners, general public, etc. Confer with and advise staff, program participants, and others to provide technical advice and assistance, problem-solving, answers to questions, and policy/grant/contract interpretation.  Refers to appropriate subject matter expert when unable to respond. Coordinate activities of the program and specific grant/contract with inter-related activities of other program areas and grants/contracts, departments, or staff to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications. Prepare periodic reports, executive summaries, statements, records, etc. on program activities, progress, status, or other variables for management upon request. Review applications or other program documents independently or in conjunction with supervisor to determine eligibility, acceptance, etc. or make decision pertaining to the program. Recruit program participants utilizing the most appropriate promotional or marketing methods. Interact and liaise with program participants, employer and community partners, and other external stakeholders in facilitating program objectives. Perform program specific duties in compliance with the policies and procedures governing the program and ensure that it is operating at maximum capacity and efficiency. Participate in solicitation of funding requests from outside sponsors. Create presentations, summaries, and other helpful materials to ensure better communication and company-wide understanding of the program. Manage deadlines and progress across the team to ensure deliverables are met on time and within budget. Collect and analyze feedback from program participants to gauge satisfaction and success. Maintain accurate and complete records as required.  Maintain quality and timely data entry per grant specifications. Actively participate in regular staff meetings and staff trainings and accept the responsibility for aiding the development of positive team relationships. Provide support, as needed, to other core programs, including cross-training in other service areas.  Assist with special projects and other tasks deemed necessary to achieve overall goals and to operate a successful program. Refer clients to other community partners or agencies to address personal, social and behavioral concerns. Able to deescalate situations while keeping the best interest of all stakeholders focused on the mission of SERJobs and its partners. Other duties as assigned.        PROCESS DUTIES Research and gain full understanding of SER-Jobs’ programs as well as its target outcomes. Develop and schedule program work and determine priorities in accordance with grant/contract specifications and funding limitations. Analyze the program and follow-up to verify quality and to ensure activities and services achieve stated objectives and outcomes.  Revise program goals and objectives to meet the changing needs of program participants. Other duties as assigned. QUALIFICATIONS Previous experience as an effective program coordinator or relevant position. Demonstrated solid knowledge of and extensive experience with job development procedures. Proven track record of establishing the trusted partner relationship required to raise awareness, and in determining how employer partners and SER-Jobs can establish a reciprocal relationship. Experience with and knowledge of budgeting, bookkeeping, and reporting. Must be technically savvy with demonstrated proficiency in Microsoft Office. Exceptional verbal and written communication skills. Excellent time-management and organizational skills with a keen focus on attention to details. Demonstrated ability to work with diverse and multi-disciplinary teams. Excellent knowledge of SER-Jobs workforce training opportunities and programs. Demonstrated ability to be well-organized and to delegate work where appropriate. Must consistently demonstrate strong leadership and interpersonal skills. Natural talent for formulating and implementing innovative ideas for promoting SER-Jobs. Good business acumen with excellent networking and public speaking skills. Ability to work independently but within a strategic framework. Must be able to handle information in a confidential manner. Proactive thinker who identifies issues and proposes solutions. Valid driver license – some travel required. Reasonable accommodations will be made to ensure that the essential job functions can be performed and not hinder the employee’s performance due to physical, mental, or emotional impairment, and does not cause undue hardship for the Company.

WHO WE ARE SER-Jobs is a nonprofit community organization that educates and equips people in the Texas Gulf Coast Region who come from low-income backgrounds or who have significant barriers to employment.  We believe the power and purpose of work can transform lives and communities.  SER is the Spanish verb, "to be," so that is exactly what we impart on the people we serve - that they can be whatever they want "to be." Brighter Futures:  We empower our clients "to be" the best they can, and "to be" in the career path that fits their talents and interests. Better Opportunities:  SER engages employers in strong growth industries "to be" an opportunity of a lifetime to someone who needs a second chance (or maybe even a first). Bigger Network:  We aim "to be" in strong partnerships with complementary organizations throughout the communities we serve. VISION To be the premier workforce opportunity provider in the Texas Gulf Coast Region. MISSION STATEMENT To help individuals from low-income communities transform their lives through education, training employment, and financial empowerment services. VALUES Accountability ~ Innovation ~ Respect ~ Excellence ~ Equality                                                                                              ABOUT THE POSITION Job Title:  Executive Assistant FLSA Status: Exempt Department:  Administration Reports To:  Chief Executive Officer & Chief Operating Officer Typical Workdays:  Monday – Friday Typical Work Hours:  8:00 a.m. to 5:00 p.m. Overtime Required:  N/A Education: Associate’s Degree in a related field.  Bachelor’s degree preferred. Related Experience:   Minimum of five (5) years of related experience working as an Administrative Support professional reporting to senior management required.  Minimum of three (3) years of experience in a fast-paced environment (really fast paced!), supporting senior executives, strongly preferred.     Training:  N/A Licenses & Certifications:  N/A POSITION SUMMARY The Executive Assistant will provide executive-level support for the Chief Executive Officer (CEO) and the Chief Operating Officer (COO).  This position works closely with the senior leadership team to perform the highest level of administrative duties.  This position will also work independently and proactively on numerous complex administrative tasks, exercising the utmost discretion, and delivering independent and sound judgment on a consistent basis.  Such duties include but are not limited to attending meetings and keeping minutes, receiving and screening phone calls, booking (and unbooking) travel, scheduling (and rescheduling) meetings, keeping track of time and expenses, maintaining an executive's schedule, assisting in planning appointments, board meetings, conferences etc., managing information technology, creating presentations or proposals. This position is responsible for handling highly confidential documents and information, communication and information management, and managing supplies and events.  This position is also responsible for providing high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, and arranging conference calls. ESSENTIAL FUNCTIONS BOARD LIAISON: Serve as liaison to three (3) Boards of Directors, regularly communicating with the Boards and providing information as needed. Perform coordination duties for Committees, Boards and other meetings to include preparing agendas; recording, transcribing, and distributing minutes; keeping track of attendance; preparing meeting packets; and arranging for meeting space and food delivery; and also keeping the Board Directory up to date. Conduct research, compile data, and prepare papers for consideration and presentation by Executives, Committees, and Boards of Directors. Meet with individuals, special interest groups, and others on behalf of Executives, Committees, and Boards of Directors. Other pertinent and appropriate duties as assigned. ADMINISTRATIVE SUPPORT Organize and schedule internal and external meetings and events. Efficiently and expeditiously manage the CEO’s schedule to ensure stakeholder needs are being met and activities are coordinated in a timely manner.  Coordinate all office and administrative support duties including answering the phone, directing calls to others as appropriate, make arrangements for visitors, invoice processing and coding, records management, and other administrative needs. Work directly with Board Members, Committee Chairs and senior staff to organize and coordinate meetings, reports, address needs and concerns in a professional manner. Understand the travel policy, passport and Visa requirements, travel advisories, and required immunizations for international travel. Participate in business continuity planning and activities including natural disaster and pandemic response. Maintain various Microsoft Outlook email distribution lists, Microsoft SharePoint sites, and Microsoft Teams activities. Define methodology, monitoring, and assuring compliance with document retention policy and procedures. Plan and coordinate logistics and materials for meetings, team retreats, and other events as needed. Work collaboratively and coordinate with other Administrative Assistants across the organization for planning and implementing events and meetings during the year. Read, sort, and analyze incoming correspondence, memos, submissions, emails, abstracts, protocols, and reports in order to determine their significance and plan their distribution. Maintain an efficient system of distribution lists and organizational charts to ensure efficient generation of correspondence and communication. Manage the flow of information, organizing appointments, and maintaining up-to-date calendars to ensure effective prioritization of tasks. Coordinate logistics for meetings, conferences, events, etc. to maximize time, efficiency, and value. Manage purchase requisitions and vendor payments in support of strategic activities and processing of monthly expenses. Initiate office equipment service calls and follows up to ensure that required maintenance/repairs are performed in a timely manner. Other pertinent and appropriate duties as assigned. EXECUTIVE SUPPORT: Advise the CEO and COO on time and calendar by anticipating needs, reading, researching, drafting and routing correspondence; collecting and analyzing information; and initiating and troubleshooting communications. Proactively manage the CEO’s and COO’s calendars so that their time is used effectively and efficiently; including planning work projects and scheduling of appointments with senior management and other internal and external meetings.  Understand the CEO’s and COO’s plans and objectives; read and interpret activities and proactively anticipate opportunities that assist in meeting the plans/objectives. Coordinate point-to-point travel needs as necessary including booking all travel and hotels, directions, commuting time, and ground transportation. Maintain regular contact with the CEO and/or COO during travel periods to communicate and initiate appropriate travel changes and advise of other issues requiring attention during that time. Ensure the CEO & COO are prepared for all meetings.  Provide all necessary pre-reading and background information in preparation for meetings. Maintain discreet coordination of sensitive, leally privileged company and personal executive information to ensure confidentiality. Act as the eyes and ears, providing input and feedback to the CEO & COO on all matters. Represent the CEO & COO at community and business functions. Manage various special projects as assigned by the CEO & COO. Keep track of the CEO’s and COO’s expense reports and timesheets and submit to Accounting and Payroll in a timely manner. Organize and expedite the flow of work through the executive offices in a timely manner to assist in alleviating the executive workload. Liaise with senior-level employees and external contacts on behalf of the supported executive. Other pertinent and appropriate duties as assigned. CUSTOMER SERVICE Build effective working relationships with key stakeholders; support administrative aspects of SER Jobs’ internal commitments. Role model healthy relationships in the work environment such as mitigation of conflict, leading problem-solving, and resolution efforts. Handle highly confidential documents, protecting the organization’s confidential information, communication, and information management. Use sound judgment to prioritize effectively in matters of a routine and non-routine nature to maximize and conserve time. Other pertinent and appropriate duties as assigned. QUALIFICATIONS Associate’s degree required.  Bachelor’s degree preferred. Minimum of five years of related experience working as an Administrative Support professional reporting to senior management required. Minimum of 3 years of experience in a fast-paced environment (really fast paced!), supporting senior executives, strongly preferred. Advanced skills in the Microsoft Office suite required. Experienced in handling a wide range of administrative and executive support related tasks and the ability to work independently with little or no supervision. Must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people and programs. Ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient. Ability to work in highly collaborative and deadline driven environment. Demonstrates professional manner and ability to influence in dealings with others. Strong process and system orientation; promotes group effectiveness. Ability to anticipate barriers and provide alternative solutions. Ability to manage ambiguity and multiple priorities inherent in an entrepreneurial environment. Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills. Ability to self-direct and prioritize among competing goals and to initiate process improvements. Flexibility and willingness to contribute when necessary on projects outside of own department. Strong achievement orientation with exceptional time management skills and demonstrated ability to multitask. Strong work ethic coupled with an enthusiastic and passionate approach to one’s work. Be highly organized, detail-oriented and discreet and be able to exercise tact and diplomacy. Demonstrate project management skills to plan and deliver on established tactical and strategic goals. Demonstrate an excellent aptitude for building productive relationships with internal teams and key stakeholders. Ability to multi-task effectively and balance priorities in an ever changing, fast-moving, time-sensitive environment. Sound judgment and high sense of accountability. Discretion in working with highly confidential matters and material. Ability to builds and maintains effective and trusting working relationships. Comprehensive knowledge of SERJobs including our annual initiatives, strategic plan, vision, mission, and core values. Ability to oversee administrative support in a fast-paced, high-volume, and rapidly changing client service environment. Reasonable accommodations will be made to ensure that the essential job functions can be performed and not hinder the employee's performance due to physical, mental, or emotional impairment, and does not cause undue hardship for the Company.

WHO WE ARE SER-Jobs is a nonprofit community organization that educates and equips people in the Texas Gulf Coast Region who come from low-income backgrounds or who have significant barriers to employment.  We believe the power and purpose of work can transform lives and communities.  SER is the Spanish verb, "to be," so that is exactly what we impart on the people we serve - that they can be whatever they want "to be." Brighter Futures:  We empower our clients "to be" the best they can, and "to be" in the career path that fits their talents and interests. Better Opportunities:  SER engages employers in strong growth industries "to be" an opportunity of a lifetime to someone who needs a second chance (or maybe even a first). Bigger Network:  We aim "to be" in strong partnerships with complementary organizations throughout the communities we serve. VISION To be the premier workforce opportunity provider in the Texas Gulf Coast Region. MISSION STATEMENT To help individuals from low-income communities transform their lives through education, training employment, and financial empowerment services. VALUES Accountability ~ Innovation ~ Respect ~ Excellence ~ Equality                                                                                              ABOUT THE POSITION Job Title:    HR Generalist FLSA Status: Exempt Department:  Administration Reports To:  Director of Human Resources Typical Workdays:  Monday – Friday Typical Work Hours:  8:00 a.m. to 5:00 p.m. Overtime Required:    N/A Education: Bachelor’s degree in Human Resources, Business Administration or other related field with HR as a concentration.  Master’s degree preferred. Related Experience:   A minimum of 5 years of experience as an HR Specialist or HR Generalist OR an equivalent combination of 10 or more years of progressively responsible HR Generalist experience. Training:  HR-related training. Licenses & Certifications:  PHR, SPHR, SHRM-CP, SHRM-SCP POSITION SUMMARY Under the direction of the Director of Human Resources, the HR Generalist responsible for handling all aspects of human resources work.  This includes but is not limited to maintaining records of employment, processing necessary paperwork, and ensuring that the human resources processes comply with state, federal, and local regulations.  As a priority, the HR Generalist will effectively administer employee benefits plans and policies, payroll, compensation, recruitment and employee relations.  This role will be responsible for supporting the Director of Human Resources in the development of HR strategies, plans, policies and programs.  Ultimately, this role is responsible for ensuring the HR department supports our employees while conforming to employment laws. ESSENTIAL FUNCTIONS HR Operations Organize and maintain personnel records, entering new hire data, and updating any previous employees’ data.  Update employee records with new hire information and/or changes in employment status.  Processing all personnel action forms and ensuring proper approval Create, manage, and update internal HR databases.  Create regular reports and presentations on HR metrics.  Prepare various HR documents, including new hire guides, employment contracts, compensation lists, and more. Conduct new hire orientation and benefits orientation to build a strong foundation for new employees and increase employee engagement.  Coordinate exit process for departing employees. Manage and run the HRIS software of the organization and make sure it’s updated. Assist the Director of HR in managing and administrating the HR budget. Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence. Write and design employee-centered communications, coordinates with HR Director and the leadership team. Manage special projects and other duties as assigned by HR Director. Benefits Ongoing administration and annual renewal of health, dental, vision, life/AD&D, and disability insurances including: enrollment/changes/terminations for staff; coordination with Finance for payroll; liaison with the benefits broker;  conduct annual competitive review; and follow and share with the Director trends and developments in the field. Ensure qualified and non-qualified plans are maintained in compliance with applicable legislation and regulations.  Specifically: all required testing and reporting are completed on a timely basis; all required filings are completed and filed; education for participants is ongoing; maintain relationships with plan record-keeper, consultants, and all service providers for the plans; and stay current on and update CAO on legislation, trends and developments in the field. Work with employees to answer benefits questions and assist in processing life events and open enrollment elections. Payroll Facilitate payroll management, preparation and payment. Audit timekeeping reports and PTO balances, maintain accuracy of payroll records, and assist in the preparation of payroll prior to processing. Provide guidance to managers and employees regarding timekeeping, PTO, legal requirements, and policies. Provide training for all employees on correct use of the payroll system and work with the vendor on system issues. Ensure the accurate and timely application of garnishments and deductions and that payroll is processed on time. Compensation Prepare and review compensation and benefits packages Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Maintain organizational charts and detailed job descriptions along with salary records. Contribute to the analysis of competitive compensation reviews. Coordinate the process for annual performance and salary reviews. HR Compliance Review, revise, and update company policies. Liaise with external partners (e.g. third-party administrators) and ensure legal compliance. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes. Talent Acquisition Forecast hiring needs and ensure recruitment process runs smoothly. Facilitate talent acquisition initiatives such as posting job ads on careers pages, processing received resumes, and notifying eligible workers of position availability and application status. Recruit and coordinate interviewing, references, and documentation for staff hiring. Follow up on hiring decisions; Distribute, complete, and process paperwork for new hires.  Set up of pre-employment screening. Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability. Process and review employment applications to evaluate qualifications or eligibility of applicants. Explain company personnel policies, benefits, and procedures to employees or job applicants. Talent Development & Management Assist with development of employee education including maintenance of employee training logs, coordinating training events or programs and recommending resources, as needed. Responsible for administering performance management program. Employee Relations Answer any employee queries about people or HR-related issues, and help them resolve them internally, if possible. Addressing any employment relations issues, such as work complaints and harassment allegations Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Provide guidance on employee behavior and conflict resolution. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures. QUALIFICATIONS A Bachelor’s degree in Human Resource Management (HRM), Business Administration, or in a related field with HR as a concentration.  Master’s degree preferred. A minimum of 5 years of experience as an HR Specialist or HR Generalist OR an equivalent combination of 10 or more years of progressively responsible HR Generalist experience. Computer literacy (MS Office applications, in particular). Proven and extensive hands-on experience with HR software, such as HRIS or HRMS (e.g. Paycor, PeopleSoft, Dayforce, Workday). Proven and extensive hands-on with Applicant Tracking Systems (ATS).  Complete knowledge of job boards, HR processes, and recordkeeping. Solid understanding of employment laws, standards and practices such as title VII, FMLA, ADA, EEO, OSHA, FLSA, PDA, etc. Solid experience with Payroll systems, processes and legal requirements. Strong organizational and administrative skills, with the ability to prioritize tasks and projects appropriately. Excellent verbal, written, and face-to-face communication skills, along with complete knowledge of how to communicate through phone, email, internal memos, etc. Excellent interpersonal skills with a demonstrated ability to work as a team member.  Must be approachable and helpful. Great problem-solving and analytical skills to manage daily administrative tasks. Must be able to receive and follow instructions given by management, and develop solutions to unique problems. Data-driven mindset and demonstrated experience with data analysis, interpretation, and utilization. Demonstrated ability to keep sensitive information confidential and exercise sound ethical judgment. Strong critical thinking skills.  Strong understanding of Human Resources concepts and overall intellectual curiosity. Experience with technology such as calendar and scheduling software, computer-based training software, database user interface and query software, desktop publishing software, and document management software Demonstrated dependability - Job requires being reliable, responsible, dependable, and fulfilling obligations. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Initiative - Job requires a willingness to take on responsibilities and challenges. Reasonable accommodations will be made to ensure that the essential job functions can be performed and not hinder the employee's performance due to physical, mental, or emotional impairment, and does not cause undue hardship for the Company.

WHO WE ARE SER-Jobs is a nonprofit community organization that educates and equips people in the Texas Gulf Coast Region who come from low-income backgrounds or who have significant barriers to employment.  We believe the power and purpose of work can transform lives and communities.  SER is the Spanish verb, "to be," so that is exactly what we impart on the people we serve - that they can be whatever they want "to be." Brighter Futures:  We empower our clients "to be" the best they can, and "to be" in the career path that fits their talents and interests. Better Opportunities:  SER engages employers in strong growth industries "to be" an opportunity of a lifetime to someone who needs a second chance (or maybe even a first). Bigger Network:  We aim "to be" in strong partnerships with complementary organizations throughout the communities we serve. VISION To be the premier workforce opportunity provider in the Texas Gulf Coast Region. MISSION STATEMENT To help individuals from low-income communities transform their lives through education, training employment, and financial empowerment services. VALUES Accountability ~ Innovation ~ Respect ~ Excellence ~ Equality                                                                                              ABOUT THE POSITION Job Title:  Program Administrative Specialist FLSA Status: Exempt Department:  Programs Reports To:  Director of Programs Typical Workdays:  Monday - Friday Typical Work Hours:  8:00 a.m. to 5:00 p.m. Overtime Required:  N/A Education: Associate’s Degree in a related field.  Bachelor’s degree preferred. Related Experience:   Minimum of two (2) years of Administrative Assistant experience.     Training:  N/A Licenses & Certifications:  N/A POSITION SUMMARY The Program Administrative Specialist will provide administrative and program support for the Director of Programs and other senior leaders.  This position works closely with the senior leadership team to perform the highest level of administrative duties.  This position will also work independently and proactively on numerous complex administrative tasks, exercising the utmost discretion, and delivering independent and sound judgment on a consistent basis.  Such duties include but are not limited to attending meetings and keeping minutes, receiving and screening phone calls, booking (and unbooking) travel, scheduling (and rescheduling) meetings, keeping track of time and expenses, maintaining an executive's schedule, assisting in planning appointments, board meetings, conferences etc., managing information technology, creating presentations or proposals. This position is responsible for handling highly confidential documents and information, communication and information management, and managing supplies and events.  This position is also responsible for providing high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, and arranging conference calls. ESSENTIAL FUNCTIONS ADMINISTRATIVE SUPPORT: Gain full understanding of SER programs as well as its targets and outcomes. Organize and schedule client and internal meetings and events. Coordinate all office and administrative support duties including answering the phone, directing calls to others as appropriate, making arrangements for visitors, invoice processing and coding, records management, and other administrative needs. Understand the travel policy, passport and Visa requirements, travel advisories, and required immunizations for international travel. Participate in business continuity planning and activities including natural disaster and pandemic response. Maintain various Microsoft Outlook email distribution lists, Microsoft SharePoint sites, and Microsoft Teams activities. Define methodology, monitoring, and assuring compliance with document retention policy and procedures. Plan and coordinate logistics and materials for meetings, team retreats, and other events as needed. Work collaboratively and coordinate with other Administrative Assistants across the organization for planning and implementing events and meetings during the year. Read, sort, and analyze incoming correspondence, memos, submissions, emails, abstracts, protocols, and reports in order to determine their significance and plan their distribution. Compose, proof, and distribute letters, memos, reports, spreadsheets, presentations, and related outgoing materials. Perform data monitoring/maintenance with little supervision.  Ensure quality and timely execution of deliverables. Maintain an efficient system of distribution lists and organizational charts to ensure efficient generation of correspondence and communication. Manage the flow of information, organizing appointments, and maintaining up-to-date calendars to ensure effective prioritization of tasks. Coordinate logistics for meetings, conferences, events, etc. to maximize time, efficiency, and value. Manage purchase requisitions and vendor payments in support of strategic activities and processing of monthly expenses. Initiate office equipment service calls and follows up to ensure that required maintenance/repairs are performed in a timely manner. Other pertinent and appropriate duties as assigned. LEADERSHIP SUPPORT: Advise the Director of Programs and other senior leaders on time and calendar by anticipating needs, reading, researching, drafting and routing correspondence; collecting and analyzing information; and initiating and troubleshooting communications. Proactively manage the Director of Programs’ and other senior leaders’ calendars so that their time is used effectively and efficiently; including planning work projects and scheduling of appointments with senior management and other internal and external meetings.  Understand the Director of Programs’ plans and objectives; read and interpret activities and proactively anticipate opportunities that assist in meeting the plans/objectives. Coordinate point-to-point travel needs as necessary including booking all travel and hotels, directions, commuting time, and ground transportation. Maintain regular contact with the Director of Programs, and other senior leaders, during travel periods to communicate and initiate appropriate travel changes and advise of other issues requiring attention during that time. Ensure the Director of Programs and other senior leaders are prepared for all meetings.  Provide all necessary pre-reading and background information in preparation for meetings. Maintain discreet coordination of sensitive, leally privileged company and personal executive information to ensure confidentiality. Act as the eyes and ears, providing input and feedback to the Director of Programs on all matters.  Represent the Director of Programs at community and business functions. Manage various special projects as assigned by the Director of Programs and other senior leaders. Keep track of the Director of Programs’ expense reports and timesheets and submit to Accounting and Payroll in a timely manner. Organize and expedite the flow of work through the Director of Programs’ offices in a timely manner to assist in alleviating the executive workload. Liaise with senior-level employees and external contacts on behalf of the Director of Programs. Other pertinent and appropriate duties as assigned for the purpose of ensuring the efficient and effective functioning of the program. CUSTOMER SERVICE: Build effective working relationships with key stakeholders; support administrative aspects of SER Jobs’ internal commitments. Role model healthy relationships in the work environment such as mitigation of conflict, leading problem-solving, and resolution efforts. Handle highly confidential documents, protecting the organization’s confidential information, communication, and information management. Use sound judgment to prioritize effectively in matters of a routine and non-routine nature to maximize and conserve time. Other pertinent and appropriate duties as assigned for the purpose of ensuring the efficient and effective functioning of the program. QUALIFICATIONS Associate’s degree required.  Bachelor’s degree preferred. Minimum of two (2) years of related experience working as an Administrative Support professional reporting to senior management required. Minimum of two (2) years of experience in a fast-paced environment (really fast paced!), supporting senior executives, strongly preferred. Advanced skills in the Microsoft Office suite and other software programs and platforms such as Salesforce and Zoom. Experienced in handling a wide range of administrative and executive support related tasks and the ability to work independently with little or no supervision. Must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people and programs. Ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient. Ability to work in highly collaborative and deadline driven environment. Demonstrates professional manner and ability to influence in dealings with others. Strong process and system orientation; promotes group effectiveness. Ability to anticipate barriers and provide alternative solutions. Ability to manage ambiguity and multiple priorities inherent in an entrepreneurial environment. Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills. Ability to self-direct and prioritize among competing goals and to initiate process improvements. Flexibility and willingness to contribute when necessary on projects outside of own department. Strong achievement orientation with exceptional time management skills and demonstrated ability to multitask. Strong work ethic coupled with an enthusiastic and passionate approach to one’s work. Be highly organized, detail-oriented and discreet and be able to exercise tact and diplomacy. Demonstrate project management skills to plan and deliver on established tactical and strategic goals. Demonstrate an excellent aptitude for building productive relationships with internal teams and key stakeholders. Ability to multi-task effectively and balance priorities in an ever changing, fast-moving, time-sensitive environment. Sound judgment and high sense of accountability. Discretion in working with highly confidential matters and material. Ability to builds and maintains effective and trusting working relationships. Comprehensive knowledge of SERJobs including our annual initiatives, strategic plan, vision, mission, and core values. Ability to oversee administrative support in a fast-paced, high-volume, and rapidly changing client service environment. Reasonable accommodations will be made to ensure that the essential job functions can be performed and not hinder the employee's performance due to physical, mental, or emotional impairment, and does not cause undue hardship for the Company.