Make-A-Wish Greater Bay Area
1333 Broadway, Suite 200 Oakland, CA 94612
Apr 19, 2021
Full time
Make-A-Wish Greater Bay Area is a wish granting organization. Together, we create life-changing wishes for children with critical illnesses. Our Chapter serves children from Monterey to the Oregon border and works with approximately 550 families per year. Each wish is unique and is the dream of a child battling a critical illness. The resulting smiles speak volumes to the healing effects of a wish come true.
Make-A-Wish Greater Bay Area is seeking a compassionate, detail-oriented, critical thinking, Spanish bilingual team-player to assist with wish granting. This full-time, non-exempt position reports to the Program Manager.
Responsibilities include:
Coordinating in-take process from wish discovery interview through wish determination Managing caseload of 100-150 wishes at a time
Working with Volunteer Manager to ensure wish interviews are scheduled and completed in a timely manner
Sending wish paperwork to families
Processing wish interview forms when received from wish teams
Following up with wish families to collect and process wish family forms, and expectation letters or LOUs as needed based on wish type
Assessing appropriateness of wish
Clarifying wish ideas, sharing wish guidelines and policies, and setting and managing expectations with wish children and families
Requesting medical clearance forms from Senior Medical Outreach Associate when needed
Interacting with program staff, volunteer wish teams, referral sources and families
Preparing each child’s file for wish concept approval
Monitoring wish process flow to ensure wishes move through pipeline in a timely manner
Maintaining detailed, accurate administrative records of wishes in database and files
Conducting Welcome Calls with new families as needed
Occasional weekend and evening work as necessary
Other duties as assigned
Experience and Skills:
3+ years related work experience, including office/administrative experience
Associates or Bachelor’s Degree preferred
Bilingual (Spanish/English) required, with near native fluency
Extreme attention to detail with a high degree of accuracy
Excellent communication skills, both written and verbal, and a positive attitude for working in a cooperative environment
Ability to navigate complex family dynamics, circumstances, and emotions with empathy and professionalism
Well-organized, able to multi-task efficiently, to meet deadlines under pressure, manage timely follow-up, and maintain composure while handling difficult situations
Warm, yet professional, demeanor while working with children, families, social workers, medical professionals, staff and volunteers
Understanding of and ability to demonstrate cultural and socio-economic humility
Willingness to be flexible in terms of assigned responsibilities
Ability to maintain complete confidentiality
PC literate –Microsoft Office Suite (Word, Excel, Publisher), database, etc
Experience with The Raiser’s Edge and/or Salesforce a plus
To apply
Send a letter of interest and resume to:
Program Coordinator Search
Make-A-Wish Greater Bay Area
jobs@sf.wish.org
Office Location:
1333 Broadway, Suite 200
Oakland, CA 94612
No phone calls, please. Position is opened until filled
An Equal Opportunity Employer
Diversity makes us stronger. MAWGBA is committed to diversity in its service and creating an inclusive work culture and environment that is reflective of the San Francisco Bay Area. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.