American Academy of Orthotists & Prosthetists

POSITION SUMMARY This individual serves as the first point of contact and primary staff lead for customer service to Academy members. This individual also serves as the primary point of contact for general inquiries, Academy membership, and a foundation. ▪ In a cross-functional role, this individual supports the membership, education, and meetings departments. ▪ This individual aids in recruiting and retention plans for the Academy and assists with all Academy and foundation deliverables. CORE RESPONSIBILITIES MEMBERSHIP ▪ Maintains and updates the membership database, generating reports as needed to reflect member retention and recruitment goals. ▪ Facilitates member retention by providing the highest level of member service. ▪ Assists in the retention and recruitment efforts to ensure membership goals are met. ▪ Catalogs all member contact. ▪ Coordinates the delivery of member benefits to include publication fulfillment. ▪ Participate in the monthly Membership Advocacy Council calls. MEETINGS & EVENTS ▪ Supports the Director of Meetings in the delivery of the Academy Annual Meeting. ▪ Coordinates and promotes foundation events to include liaising with the foundation board, securing venues, personnel, hotels, transportation, registration, and fundraising . ▪ Coordinates all virtual and in-person events to include seminars and leadership meetings. PUBLICATIONS ▪ Maintain the inventory of the Academy’s bookstore  ▪ Liaise with the Publications Committee to help coordinate book reviews and maintain a tracking log. ADMINISTRATION ▪ Serves as the primary point of contact by answering phones and maintaining the Academy’s general website inquires. ▪ Assist the Director of Finance as needed to process credit card payments. ▪ Other duties as assigned EXTERNAL RELATIONSHIPS This individual works closely with Academy members as the initial point of contact with the Academy as well as with outside vendors to ensure smooth operation of office facilities. INTERNAL RELATIONSHIPS This individual reports to the Senior Director of Communications & Development and works closely with all other staff. SPECIAL SKILLS/EXPERIENCE ▪ Outstanding telephone manner and interpersonal skills ▪ Customer service mindset ▪ Ability to utilize computer applications including general database management, Microsoft Office use and proficiency with database and spreadsheet manipulation for mail merges, charts, and graphs, and marketing platform experience. ▪ YourMembership experience is strongly preferred. ▪ Higher Logic experience is preferred. ▪ Be a self-starter as well as an independent and creative thinker with a focus on details and the ability to initiate and complete projects independently. ▪ Must be able to travel up to 10 days per year including one week at the Academy’s Annual Meeting and Scientific Symposium ▪ College degree required. PERFORMANCE EXPECTATIONS ▪ Positive member feedback ▪ Success in meeting and exceeding deadlines ▪ Responsiveness to internal and external audiences ▪ Quality and accuracy of work product ▪ Follow-through and ownership of responsibilities ▪ Effective interpersonal communication with internal and external audiences ▪ Success in developing creative solutions and new approaches to delivering programs and services to members

POSITION SUMMARY The Manager of Education is responsible for the development, management, and the successful delivery of all education programming of the American Academy of Orthotists and Prosthetists. These education programs include all virtual and in-person learning events and the Online Learning Center. CORE RESPONSIBILITIES ANNUAL MEETING Directs and manages the Annual Meeting content to ensure the successful delivery of the Academy Annual Meeting. ▪ Serves as the staff liaison to the Annual Meeting Clinical Content Committee that is responsible for the development of clinical education for the Annual Meeting. ▪ Responsible for ensuring the development of the Annual Meeting’s clinical content structure with approval from the chair of the Clinical Content Committee. ▪ Develops the professional development, technician, pedorthist, and mastectomy fitter education content for the Annual Meeting. ▪ Managesthe distribution of the Call for Abstracts for Annual Meeting sessions and posters. ▪ Manages delivery of a successful program, including committee work, virtual meetings, abstract submissions, and presenter contact. ▪ Responsible for coordinating all speaker registrations and applicable honoraria, and comps. ▪ Works with the Director of Meetings to ensure the successful combination of the education content, delivery of content (AV needs), hotel/space availability, and content timing. ▪ Identify onsite sessions that are worthy of recording for future Academy learning deliverables. Work with the Digital Program Manager to ensure that the content specified is appropriately captured. ONLINE LEARNING CENTER Consistently fosters the creation of clinical, professional development and technical content for the OLC. ▪ Integrates new presentation opportunities and platforms on the OLC. ▪ Responsible for ensuring that revenue targets are met using marketing and cross promotional strategies. ▪ Develops a comprehensive OLC pricing plan to benefit the Academy and its membership. ▪ Consistently recruits speakers and oversees the development of courses for the OLC ▪ Works with the Digital Program Manager to ensure that new content is quickly and accurately converted to online courses ▪ Serves as staff liaison to the Online Education Committee (OEC) to develop and review content and programmatic policies. ▪ Works with CAAHEP-accredited O&P schools, Academy chapters and societies, as well as outside resources to create content for the OLC. This is function of collaborating with the Associate Director of Membership and the Digital Program Manager. ▪ Ensures the professional appearance of all OLC content. ▪ Secures continuing education credits with credentialing bodies. VOLUNTEER MANAGEMENT ▪ Serves as staff liaison to – ▪ The Annual Meeting Clinical Content Committee ▪ The Education Development Council, ▪ The OLC Education Committee ▪ Other duties as assigned. INTERNAL RELATIONSHIP The Manager of Education reports to the Senior Director of Communications & Development. EXTERNAL RELATIONSHIPS Communicates frequently with Academy volunteers, members, and nonmembers. Represents the Academy at education events. SPECIAL SKILLS/EXPERIENCE A minimum of five years association experience required ▪ The individual must be an independent thinker able to initiate, manage, and complete projects without prompting. ▪ A strong attention to detail is required as is the ability to balance multiple deliverables simultaneously ▪ Customer service mindset ▪ Volunteer and team management experience is required. ▪ Ability to utilize computer applications including general database management, Microsoft Office use and proficiency with database and spreadsheet manipulation for mail merges, charts, and graphs, and marketing platform experience. ▪ YourMembership and CrowdWisdom experience is strongly preferred. ▪ Higher Logic experience is preferred. ▪ Must be able to travel up to 20 days per year including one week at the Academy’s Annual Meeting and Scientific Symposium ▪ College degree required. PERFORMANCE EXPECTATIONS ▪ Follow-through and ownership of responsibilities ▪ Ability to consistently and successfully exceed financial and performance benchmarks and deadlines ▪ Positive feedback from internal and external communities as noted above. ▪ Quality and accuracy of work product ▪ Effective interpersonal communication with internal and external audiences ▪ Meet or exceed financial expectations as indicated by the Academy annual budget