Membership & Meetings Coordinator

POSITION SUMMARY

This individual serves as the first point of contact and primary staff lead for customer service to Academy members. This individual also serves as the primary point of contact for general inquiries, Academy membership, and a foundation. ▪ In a cross-functional role, this individual supports the membership, education, and meetings departments. ▪ This individual aids in recruiting and retention plans for the Academy and assists with all Academy and foundation deliverables.

CORE RESPONSIBILITIES MEMBERSHIP

▪ Maintains and updates the membership database, generating reports as needed to reflect member retention and recruitment goals.

▪ Facilitates member retention by providing the highest level of member service.

▪ Assists in the retention and recruitment efforts to ensure membership goals are met.

▪ Catalogs all member contact.

▪ Coordinates the delivery of member benefits to include publication fulfillment.

▪ Participate in the monthly Membership Advocacy Council calls.

MEETINGS & EVENTS

▪ Supports the Director of Meetings in the delivery of the Academy Annual Meeting.

▪ Coordinates and promotes foundation events to include liaising with the foundation board, securing venues, personnel, hotels, transportation, registration, and fundraising

. ▪ Coordinates all virtual and in-person events to include seminars and leadership meetings.

PUBLICATIONS

▪ Maintain the inventory of the Academy’s bookstore

 ▪ Liaise with the Publications Committee to help coordinate book reviews and maintain a tracking log.

ADMINISTRATION

▪ Serves as the primary point of contact by answering phones and maintaining the Academy’s general website inquires.

▪ Assist the Director of Finance as needed to process credit card payments.

▪ Other duties as assigned

EXTERNAL RELATIONSHIPS This individual works closely with Academy members as the initial point of contact with the Academy as well as with outside vendors to ensure smooth operation of office facilities.

INTERNAL RELATIONSHIPS This individual reports to the Senior Director of Communications & Development and works closely with all other staff.

SPECIAL SKILLS/EXPERIENCE

▪ Outstanding telephone manner and interpersonal skills

▪ Customer service mindset

▪ Ability to utilize computer applications including general database management, Microsoft Office use and proficiency with database and spreadsheet manipulation for mail merges, charts, and graphs, and marketing platform experience.

▪ YourMembership experience is strongly preferred.

▪ Higher Logic experience is preferred.

▪ Be a self-starter as well as an independent and creative thinker with a focus on details and the ability to initiate and complete projects independently.

▪ Must be able to travel up to 10 days per year including one week at the Academy’s Annual Meeting and Scientific Symposium

▪ College degree required.

PERFORMANCE EXPECTATIONS

▪ Positive member feedback

▪ Success in meeting and exceeding deadlines

▪ Responsiveness to internal and external audiences

▪ Quality and accuracy of work product

▪ Follow-through and ownership of responsibilities

▪ Effective interpersonal communication with internal and external audiences

▪ Success in developing creative solutions and new approaches to delivering programs and services to members