Miatech Inc
Minneapolis
Aug 31, 2021
Full time
JOB DESCRIPTION
Field Service Technician
Department: Technical
Schedule Type: Full Time
Summary
Miatech located in Oregon USA, is a leader in designing, manufacturing, and installing perishable control equipment. The company designs, manufactures and service a variety of products including misting systems, humidification equipment, post-harvest equipment, filtration systems and predictive digital monitoring technologies. Since our inception in 1987, our people have been industry thought-leaders and technology innovators, focused on quality of manufacturing and a strong commitment to customer service. To learn more about Miatech please visit our website at www.miatech.org .
As a Field Service Technician with Miatech, you will provide superior customer service as you troubleshoot equipment and deliver solutions. Working at our customer's facility, our service technicians are responsible for preventive maintenance, service, installation and customer training to ensure customer satisfaction. You will maintain the proper parts and supplies in your service vehicle in order to have the necessary tools on hand. The workday may start from your home and driving to job sites. Driving can take up about 50% of your daily duties, please keep this in mind when applying.
Responsibilities and Duties
Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival
Perform preventative maintenance, troubleshoot/diagnose and service equipment in accordance with the Company’s operating procedures
Maintain inventory and maintenance on company property
Document all work performed and close out all activities upon completion in our mobile app
Maintain a professional appearance and follow established safety standards
Consistently present a professional image, both in personal appearance and condition of company equipment
Professionally communicate to customer services performed
Cover a service area and help out in other areas as needed
Provide feedback to the Company through reporting of problems and failures to appropriate personnel for resolution
Competencies
Skills:
Mechanical and electronic aptitude
Strong troubleshooting and organizational skills
Customer relations, interpersonal relationships, team relations and service oriented
Strong organizational and time management skills
Must be self-starter, work with minimal supervision and be able to accomplish tasks in a timely manner.
Strong oral and written communication skills
Minimum Requirements:
No experience is needed we provide training
Valid driver’s license with proof of an excellent driving record
Physical Requirements:
Must be able to lift 75 pounds
Position requires driving to and from customer sites daily.
Benefits:
We offer a competitive compensation and benefits package, which includes:
401(k) retirement plan
Medical & Dental Benefits are available after a 90-day probationary period
Paid travel expenses
Travel Per diem
Company vehicle provided
Cell phone provided
All tools provided
Shirts, jackets provided
Schedule:
Monday to Friday no weekends
Supplemental Pay:
Bonus pay