Field Service Technician

JOB DESCRIPTION

 Field Service Technician

Department: Technical 

Schedule Type: Full Time

Summary

Miatech located in Oregon USA, is a leader in designing, manufacturing, and installing perishable control equipment. The company designs, manufactures and service a variety of products including misting systems, humidification equipment, post-harvest equipment, filtration systems and predictive digital monitoring technologies. Since our inception in 1987, our people have been industry thought-leaders and technology innovators, focused on quality of manufacturing and a strong commitment to customer service. To learn more about Miatech please visit our website at www.miatech.org.

As a Field Service Technician with Miatech, you will provide superior customer service as you troubleshoot equipment and deliver solutions. Working at our customer's facility, our service technicians are responsible for preventive maintenance, service, installation and customer training to ensure customer satisfaction. You will maintain the proper parts and supplies in your service vehicle in order to have the necessary tools on hand. The workday may start from your home and driving to job sites. Driving can take up about 50% of your daily duties, please keep this in mind when applying.

Responsibilities and Duties

• Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival
• Perform preventative maintenance, troubleshoot/diagnose and service equipment in accordance with the Company’s operating procedures
• Maintain inventory and maintenance on company property
• Document all work performed and close out all activities upon completion in our mobile app
• Maintain a professional appearance and follow established safety standards
• Consistently present a professional image, both in personal appearance and condition of company equipment
• Professionally communicate to customer services performed
• Cover a service area and help out in other areas as needed
• Provide feedback to the Company through reporting of problems and failures to appropriate personnel for resolution

Competencies

Skills:

• Mechanical and electronic aptitude
• Strong troubleshooting and organizational skills
• Customer relations, interpersonal relationships, team relations and service oriented
• Strong organizational and time management skills
• Must be self-starter, work with minimal supervision and be able to accomplish tasks in a timely manner.
• Strong oral and written communication skills

Minimum Requirements:

• No experience is needed we provide training
• Valid driver’s license with proof of an excellent driving record

Physical Requirements:

• Must be able to lift 75 pounds
• Position requires driving to and from customer sites daily.

Benefits:

We offer a competitive compensation and benefits package, which includes:

• 401(k) retirement plan
• Medical & Dental Benefits are available after a 90-day probationary period
• Paid travel expenses
• Travel Per diem
• Company vehicle provided
• Cell phone provided
• All tools provided
• Shirts, jackets provided

Schedule:

• Monday to Friday no weekends

Supplemental Pay:

• Bonus pay