Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 2:00pm- 6:00pm, Monday – Thursday 3:00pm- 7:00pm (Friday & Saturday OFF) or Tues, Wed, Thursday, 3:00pm- 7:00pm, Fri. 1:30pm -5:30pm, Sat 8:00am -12:00pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 2:00pm- 6:00pm, Monday – Thursday 3:00pm- 7:00pm (Friday & Saturday OFF) or Tues, Wed, Thursday, 3:00pm- 7:00pm, Fri. 1:30pm -5:30pm, Sat 8:00am -12:00pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 9:30am- 6:00pm, Monday – Thursday 10:30am- 7:00pm (Friday & Saturday OFF) or Tues, Wed, Thursday, 9:30am- 7:00pm, Fri 8am -5:30pm, Sat 8am -12pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 9:30am- 6:00pm, Monday – Thursday 10:30am- 7:00pm (Friday & Saturday OFF) or Tues, Wed, Thursday, 9:30am- 7:00pm, Fri 8am -5:30pm, Sat 8am -12pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.
Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.
Code for America is looking for a talented Bilingual Senior UX Designer who will:
Contribute significantly to creating more inclusive services , where language and cultural considerations are important factors in design
Leverage bilingual design expertise to design user interfaces, interactions, and experiences that seamlessly accommodate multiple languages
Lead the development and implementation of UX strategies that account for the unique needs and preferences of diverse, multilingual user groups
Conduct user research and usability testing in Spanish , using the findings to guide design decisions and improvements.
Document design processes , guidelines, and best practices for creating multilingual user interfaces.
Define and validate shared design patterns that can be used across program areas
Set the quality bar for service delivery at scale. Consistently helping teams meet client needs and policy intent, sharing their work widely within the organization
Measurably improve outcomes for marginalized communities and government
As of October 27, 2023, Code for America has reached a CBA (collective bargaining agreement) with Code for America Workers United, affiliated with OPEIU (Office Professional Employees International Union, Local 1010). This position is designated as being part of Code for America Workers United. There will be union dues or fees associated with this position. The amount of the dues or fees will be set by the union, and we do not yet know what that amount will be.
About the Role:
As a Senior UX Designer at Code for America, you will help transform how government services are delivered. Your work will demonstrate that design can create the conditions for generational, systemic change and help millions of people in need. In our safety net portfolio, you will work with a multidisciplinary team of designers, researchers, engineers, and policy experts to analyze problems, and create solutions for public services that are simple enough for everyone to use.
The Design team at Code for America is building a radically better future, starting today. We believe design can create the conditions for generational, systemic change while also delivering immediate material value to communities. We design with, not for, impacted communities, and we believe that good design serves everyone with respect. In this role, you’ll be working towards this vision together with a cross-functional team. You can read more about our design principles here.
You will report to a Design Manager, and work alongside other designers, and Engineering, Product, Data Science, Qualitative Research, and Client Success departments. You will contribute to team culture, and define best practices for doing design with respect and dignity.
In this position you will:
Improve the end-to-end user experience within your assigned portfolio.
Create visual aids such as journey maps, service blueprints, and information architecture maps to illustrate the current and ideal service states.
Develop clear, concise, and engaging content for our products, including screens, text messages, notices, flyers, and other client-facing materials.
Measure the impact of service improvements, aligning them with stakeholder goals and user needs.
Establish interaction patterns, standards, and style guides to ensure design consistency across Code for America's programs and products.
Collaborate closely with engineering, product, and program teams to address design challenges effectively.
Coordinate with researchers to plan and conduct design research and usability tests to evaluate your designs.
Use common design methods to enhance clarity, foster connections, and deepen stakeholder understanding of the ecosystem, power dynamics, and service offerings within your designated areas.
Document proposed service improvements and communicate your insights to the team and government partners.
About you:
You have 4+ years of experience in content design and/or ux design or related disciplines.
Fluency in Spanish and experience designing content in Spanish
A portfolio of relevant work with strong examples of your work, your design process, and your role
Familiarity with common industry design and collaboration tools such as Figma, Sketch, Adobe Creative Suite, Mural, Trello, Github, etc.
Familiarity with agile, iterative software development practices
Ability to work collaboratively within a multidisciplinary team
Able to manage multiple high-priority initiatives, including early-stage product strategy as well as delivery of tactical and incremental design improvements
Ability to collaborate and facilitate design discussion in a remote working environment
Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners.
It’s a bonus if you have:
Personal experience with or professional experience working within the criminal-legal system, social safety net or other mission-relevant government services.
Experience in civic service design, civic tech, or social impact design in the public sector.
Experience with diversity, equity and inclusion initiatives
Experience with both product development/digital delivery and design agency models
What you’ll get:
Salary:
Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We are happy to extend this transparency during the recruitment process. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires.
The targets for this role are dependent on the market/geographic location. The targets for this role range from $111,648 to $136,675.
Benefits and perks:
Values:
Leadership and teammates who value Equity, Inclusion, and Diversity (DE&I)
A collaborative, cross-functional, hardworking and fun environment
Medical & Retirement:
Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
401k plan with matching funds up to 3%
Professional development:
Bi annual 360 review process alongside compensation reviews
$1000 annual (per calendar year) stipend towards professional development
A manager and org-wide structure that supports and enables professional development
Flexible Time:
Unlimited Paid Time Off policy
Flexible working hours- Full time employees work 40 hours however we aim to hold all internal meetings between 10 AM - 3 PM PT
Code for America employees may work remotely across the US
Code for America employees may not work remotely outside of the US at anytime during their employment
Employee enablement support:
$200 stipend in first paycheck for remote environment setup
Additional equipment reimbursement of up to $500 for remote enablement
Cell phone and/or internet reimbursement of $50 per month
Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Nov 14, 2023
Full time
Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.
Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.
Code for America is looking for a talented Bilingual Senior UX Designer who will:
Contribute significantly to creating more inclusive services , where language and cultural considerations are important factors in design
Leverage bilingual design expertise to design user interfaces, interactions, and experiences that seamlessly accommodate multiple languages
Lead the development and implementation of UX strategies that account for the unique needs and preferences of diverse, multilingual user groups
Conduct user research and usability testing in Spanish , using the findings to guide design decisions and improvements.
Document design processes , guidelines, and best practices for creating multilingual user interfaces.
Define and validate shared design patterns that can be used across program areas
Set the quality bar for service delivery at scale. Consistently helping teams meet client needs and policy intent, sharing their work widely within the organization
Measurably improve outcomes for marginalized communities and government
As of October 27, 2023, Code for America has reached a CBA (collective bargaining agreement) with Code for America Workers United, affiliated with OPEIU (Office Professional Employees International Union, Local 1010). This position is designated as being part of Code for America Workers United. There will be union dues or fees associated with this position. The amount of the dues or fees will be set by the union, and we do not yet know what that amount will be.
About the Role:
As a Senior UX Designer at Code for America, you will help transform how government services are delivered. Your work will demonstrate that design can create the conditions for generational, systemic change and help millions of people in need. In our safety net portfolio, you will work with a multidisciplinary team of designers, researchers, engineers, and policy experts to analyze problems, and create solutions for public services that are simple enough for everyone to use.
The Design team at Code for America is building a radically better future, starting today. We believe design can create the conditions for generational, systemic change while also delivering immediate material value to communities. We design with, not for, impacted communities, and we believe that good design serves everyone with respect. In this role, you’ll be working towards this vision together with a cross-functional team. You can read more about our design principles here.
You will report to a Design Manager, and work alongside other designers, and Engineering, Product, Data Science, Qualitative Research, and Client Success departments. You will contribute to team culture, and define best practices for doing design with respect and dignity.
In this position you will:
Improve the end-to-end user experience within your assigned portfolio.
Create visual aids such as journey maps, service blueprints, and information architecture maps to illustrate the current and ideal service states.
Develop clear, concise, and engaging content for our products, including screens, text messages, notices, flyers, and other client-facing materials.
Measure the impact of service improvements, aligning them with stakeholder goals and user needs.
Establish interaction patterns, standards, and style guides to ensure design consistency across Code for America's programs and products.
Collaborate closely with engineering, product, and program teams to address design challenges effectively.
Coordinate with researchers to plan and conduct design research and usability tests to evaluate your designs.
Use common design methods to enhance clarity, foster connections, and deepen stakeholder understanding of the ecosystem, power dynamics, and service offerings within your designated areas.
Document proposed service improvements and communicate your insights to the team and government partners.
About you:
You have 4+ years of experience in content design and/or ux design or related disciplines.
Fluency in Spanish and experience designing content in Spanish
A portfolio of relevant work with strong examples of your work, your design process, and your role
Familiarity with common industry design and collaboration tools such as Figma, Sketch, Adobe Creative Suite, Mural, Trello, Github, etc.
Familiarity with agile, iterative software development practices
Ability to work collaboratively within a multidisciplinary team
Able to manage multiple high-priority initiatives, including early-stage product strategy as well as delivery of tactical and incremental design improvements
Ability to collaborate and facilitate design discussion in a remote working environment
Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners.
It’s a bonus if you have:
Personal experience with or professional experience working within the criminal-legal system, social safety net or other mission-relevant government services.
Experience in civic service design, civic tech, or social impact design in the public sector.
Experience with diversity, equity and inclusion initiatives
Experience with both product development/digital delivery and design agency models
What you’ll get:
Salary:
Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We are happy to extend this transparency during the recruitment process. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires.
The targets for this role are dependent on the market/geographic location. The targets for this role range from $111,648 to $136,675.
Benefits and perks:
Values:
Leadership and teammates who value Equity, Inclusion, and Diversity (DE&I)
A collaborative, cross-functional, hardworking and fun environment
Medical & Retirement:
Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
401k plan with matching funds up to 3%
Professional development:
Bi annual 360 review process alongside compensation reviews
$1000 annual (per calendar year) stipend towards professional development
A manager and org-wide structure that supports and enables professional development
Flexible Time:
Unlimited Paid Time Off policy
Flexible working hours- Full time employees work 40 hours however we aim to hold all internal meetings between 10 AM - 3 PM PT
Code for America employees may work remotely across the US
Code for America employees may not work remotely outside of the US at anytime during their employment
Employee enablement support:
$200 stipend in first paycheck for remote environment setup
Additional equipment reimbursement of up to $500 for remote enablement
Cell phone and/or internet reimbursement of $50 per month
Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Oct 24, 2023
Full time
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
POSITION SUMMARY:
Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Handle all scheduling calls and transfer other calls/patient inquires as appropriate.
Schedule patient appointments according to clinic scheduling protocols.
Register patients in eClinicalWorks according to clinic protocols.
Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.
Coordinate with other call center agents to improve customer service.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required.
At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred.
Bilingual English/Spanish required.
Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite)
Call Center operations
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility
Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Be customer service oriented
Possess great active listening skills
Strong telephone etiquette
Maintain strictest confidentiality of patients
Maintain a strict discipline in time management
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
Communicate effectively with patients, staff, peers, and superiors
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Oct 17, 2023
Full time
POSITION SUMMARY:
Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Handle all scheduling calls and transfer other calls/patient inquires as appropriate.
Schedule patient appointments according to clinic scheduling protocols.
Register patients in eClinicalWorks according to clinic protocols.
Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.
Coordinate with other call center agents to improve customer service.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required.
At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred.
Bilingual English/Spanish required.
Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite)
Call Center operations
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility
Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Be customer service oriented
Possess great active listening skills
Strong telephone etiquette
Maintain strictest confidentiality of patients
Maintain a strict discipline in time management
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
Communicate effectively with patients, staff, peers, and superiors
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Legal Aid of the District of Columbia seeks an energetic and detail-oriented individual for the position of Legal Assistant to provide administrative and legal support to its domestic violence/family law and immigration law practices.
Since 1932, Legal Aid has provided civil legal assistance to clients in individual cases and engaged in systemic reform. Currently, we provide individual representation in consumer law, domestic violence/family law, housing, public benefits, and appellate matters. We also work on immigration matters and help individuals with the collateral consequences of their involvement with the criminal justice system. From the experiences of our clients, we identify opportunities for law reform, public policy advocacy, and systemic impact and appellate litigation.
Legal Aid believes that meaningful pursuit of our anti-poverty mission requires an unwavering commitment to racial justice and equity. We aspire both to reflect the rich racial diversity of the communities we serve and to value, respect, and empower our staff and clients to be effective agents of change. For more information about Legal Aid please visit our website, www.LegalAidDC.org , and our blog, www.MakingJusticeReal.org .
The Domestic Violence/Family Law Unit represents clients in a wide range of intrafamily matters in D.C. Superior Court. The Domestic Violence/Family Law Unit has three supervising attorneys, thirteen staff attorneys, and two legal assistants. Our Unit assists domestic violence survivors with Civil Protection Orders, and represents clients in custody, child support, and divorce cases. In addition to representing clients in court, our Unit participates in community outreach, interviews prospective clients, and may engage in systemic reform efforts. Legal Aid’s Domestic Violence/Family Law Unit primarily work out of our NW office, but may also work out of Legal Aid’s community office in SE. Unit staff also help at one or more of the District’s two Domestic Violence Intake Centers – in NW at the DC Superior Courthouse and in SE at the “Big Chair” office complex in Anacostia, as well as the Child Support Resource Center (CSRC) and the Family Law Assistance Network (FLAN) offices at DC Superior Court. Our Unit also includes Legal Aid’s immigrant rights’ practice, through which we provide assistance in immigration matters, as well as holistic services across our practice areas to D.C.’s immigrant community.
Note: Legal Aid is operating with a hybrid work schedule. Several days of in-office work per week is required.
Tasks and Duties
Legal Aid is seeking a Legal Assistant/Paralegal to join our Domestic Violence/Family Law Unit and also provide support to our Immigrant’s Rights Legal Services Project. The Legal Assistant/Paralegal would be part of a dynamic team with the attorneys and other legal assistants in the Unit to ensure effective and efficient delivery of services.
Working closely with staff attorneys in the organization, the Legal Assistant will provide vital support assisting with both client cases as well as systemic work being done in support our client community. Responsibilities include performing basic clerical support, assisting in litigation, conducting investigations, meeting with clients, conducting initial applicant interviews and follow-ups, and working collaboratively and effectively with co-workers to ensure coverage of administrative and paralegal needs throughout Legal Aid’s offices. The Legal Assistant/Paralegal will serve as Legal Aid’s point person for referrals to and from the Victim Legal Network of DC and from community partners Carlos Rosario Public Charter School and La Clinica del Pueblo. The Legal Assistant/Paralegal may also provide on-site support for any of Legal Aid’s community or courthouse offices and may represent Legal Aid at community outreach events. A successful candidate will be someone who is fueled by Legal Aid’s mission and will want to work in a fast-paced, collaborative environment that often requires multi-tasking while at the same time maintaining a high level of attention to detail.
Required Skills and Experience
A demonstrated commitment to social, economic, and racial justice;
Excellent organizational skills, with attention to detail;
Ability to multi-task and prioritize assignments;
Effective oral communication skills, particularly telephonic communication;
Effective written communication skills;
Strong interpersonal skills and desire to take initiative in managing projects;
Ability to work both independently and in collaboration with others;
Strong computer skills including MS Word, Excel, PowerPoint, Outlook, and Google applications (familiarity working with online databases helpful but not required);
Fluency or proficiency in Spanish, Amharic or another language prevalent in Legal Aid's client community; and
Availability to make a two-year commitment (minimum) strongly preferred.
Preferred Qualifications
Ability to speak Spanish, Amharic, or other language.
A start date of June/July 2023 along with a commitment to at least two years in this role is encouraged.
May 15, 2023
Full time
Legal Aid of the District of Columbia seeks an energetic and detail-oriented individual for the position of Legal Assistant to provide administrative and legal support to its domestic violence/family law and immigration law practices.
Since 1932, Legal Aid has provided civil legal assistance to clients in individual cases and engaged in systemic reform. Currently, we provide individual representation in consumer law, domestic violence/family law, housing, public benefits, and appellate matters. We also work on immigration matters and help individuals with the collateral consequences of their involvement with the criminal justice system. From the experiences of our clients, we identify opportunities for law reform, public policy advocacy, and systemic impact and appellate litigation.
Legal Aid believes that meaningful pursuit of our anti-poverty mission requires an unwavering commitment to racial justice and equity. We aspire both to reflect the rich racial diversity of the communities we serve and to value, respect, and empower our staff and clients to be effective agents of change. For more information about Legal Aid please visit our website, www.LegalAidDC.org , and our blog, www.MakingJusticeReal.org .
The Domestic Violence/Family Law Unit represents clients in a wide range of intrafamily matters in D.C. Superior Court. The Domestic Violence/Family Law Unit has three supervising attorneys, thirteen staff attorneys, and two legal assistants. Our Unit assists domestic violence survivors with Civil Protection Orders, and represents clients in custody, child support, and divorce cases. In addition to representing clients in court, our Unit participates in community outreach, interviews prospective clients, and may engage in systemic reform efforts. Legal Aid’s Domestic Violence/Family Law Unit primarily work out of our NW office, but may also work out of Legal Aid’s community office in SE. Unit staff also help at one or more of the District’s two Domestic Violence Intake Centers – in NW at the DC Superior Courthouse and in SE at the “Big Chair” office complex in Anacostia, as well as the Child Support Resource Center (CSRC) and the Family Law Assistance Network (FLAN) offices at DC Superior Court. Our Unit also includes Legal Aid’s immigrant rights’ practice, through which we provide assistance in immigration matters, as well as holistic services across our practice areas to D.C.’s immigrant community.
Note: Legal Aid is operating with a hybrid work schedule. Several days of in-office work per week is required.
Tasks and Duties
Legal Aid is seeking a Legal Assistant/Paralegal to join our Domestic Violence/Family Law Unit and also provide support to our Immigrant’s Rights Legal Services Project. The Legal Assistant/Paralegal would be part of a dynamic team with the attorneys and other legal assistants in the Unit to ensure effective and efficient delivery of services.
Working closely with staff attorneys in the organization, the Legal Assistant will provide vital support assisting with both client cases as well as systemic work being done in support our client community. Responsibilities include performing basic clerical support, assisting in litigation, conducting investigations, meeting with clients, conducting initial applicant interviews and follow-ups, and working collaboratively and effectively with co-workers to ensure coverage of administrative and paralegal needs throughout Legal Aid’s offices. The Legal Assistant/Paralegal will serve as Legal Aid’s point person for referrals to and from the Victim Legal Network of DC and from community partners Carlos Rosario Public Charter School and La Clinica del Pueblo. The Legal Assistant/Paralegal may also provide on-site support for any of Legal Aid’s community or courthouse offices and may represent Legal Aid at community outreach events. A successful candidate will be someone who is fueled by Legal Aid’s mission and will want to work in a fast-paced, collaborative environment that often requires multi-tasking while at the same time maintaining a high level of attention to detail.
Required Skills and Experience
A demonstrated commitment to social, economic, and racial justice;
Excellent organizational skills, with attention to detail;
Ability to multi-task and prioritize assignments;
Effective oral communication skills, particularly telephonic communication;
Effective written communication skills;
Strong interpersonal skills and desire to take initiative in managing projects;
Ability to work both independently and in collaboration with others;
Strong computer skills including MS Word, Excel, PowerPoint, Outlook, and Google applications (familiarity working with online databases helpful but not required);
Fluency or proficiency in Spanish, Amharic or another language prevalent in Legal Aid's client community; and
Availability to make a two-year commitment (minimum) strongly preferred.
Preferred Qualifications
Ability to speak Spanish, Amharic, or other language.
A start date of June/July 2023 along with a commitment to at least two years in this role is encouraged.
Ocean Associates, Inc. (OAI) is seeking a candidate to submit in response to a request for proposal to support the Northwest Fisheries Science Center (NWFSC) Environmental Fisheries Science (EFS) Division’s Aquaculture and Marine Fish and Shellfish Biology Program. OAI conducts research, offers policy advice, and provides personnel support services to government and industry clients for marine fisheries and protected species.
Description
The EFS Division examines the impact of diseases on fish and shellfish, and how different species/stocks, temperature, and anthropogenic stressors (e.g., contaminants) can alter the impact of disease. The Aquaculture and Marine Fish and Shellfish Biology Program is focused on biological questions pivotal to the sustainability of natural marine fish and shellfish populations and their artificial propagation for aquaculture. The goal is to utilize information gained from studying wild populations to enhance aquaculture. In reverse, information gained from experiments on artificial propagation can be used to understand the dynamics of wildmarine fish and shellfish populations and to aid in their management. Our science is used by commercial and Non‐ governmental organization (NGO) partners to enable and optimize their aquaculture operations.
Research of the EFS Division addresses at least three NWFSC research themes and several foci under those themes, including: i) sustainable, safe, and secure seafood for healthy populations and vibrant communities; ii) ecosystem approach to improvemanagement of marine resources; and iii) habitats to support sustainable fisheries and recovered populations.
The EFS Division conducts research in the areas of aquatic animal health and disease to assess the impact of diseases on both important cultured and wild species. These areas of research are important to the Center’s research programs with finfish andshellfish aquaculture and also assist in characterizing disease interactions between and among both wild and cultured species.
Disease of aquatic species can severely impact the health of both cultured and wild aquatic species at various life stages. Understanding disease dynamics requires knowledge of the epidemiological triad that consists of the host (fish/shellfish), the environment of the host and the disease‐causing pathogen that the host may contact.Aquatic animal health management requires knowledge of host immunology, molecular and microbiology, and how the environment interacts with pathogens and hosts to influence disease outbreaks.
The employee shall conduct research in the areas of aquaculture and aquatic animalhealth and disease and manage laboratory activities associated with a fish health and immunology laboratory. This will include assessment of the impact of diseases on both important cultured and wild fish and shellfish species. The employee will specifically perform vaccine and immunology research, diagnose and characterize disease agents, culture bacterial, viral, and parasitic fish/shellfish organisms, and utilize a range of molecular and microbiological assays to address important research questions. These areas of research are important to the Center’s research programs with finfish and shellfish aquaculture as well as characterizing disease interactions between and among both wild and cultured species.
Tasks
Key tasks include the following:
1. Laboratory management and organization
The employee shall assist in set up, maintenance, and daily organization of a laboratory and be expected to operate specific equipment (e.g. qPCR, PCR cyclers, biosafety hoods, incubators, centrifuges, etc.). The employee shall keep the labappropriately stocked with general supplies, maintain laboratory equipment in properworking order, maintain safe chemical hygiene practices, assist the property manager with laboratory inventory, adhere to laboratory safety practices, ready hazardous waste for disposal, label chemicals, and provide general lab training to personnel as needed.
2. Fish disease challenge and host immune response analysis
The employee shall participate in disease challenge studies and in determining andanalyzing disease challenge studies of fish, which includes culturing pathogens of fish/shellfish, characterizing the pathogen using a variety of techniques (e.g. PCR/qPCR, ELISA, and eDNA techniques), assessing host immune response using molecular and standard assays, and properly storing frozen bacterial or viral stocks for later experiments. The employee shall expose fish/shellfish to aquatic pathogens, collect samples by necropsy, and record data. The employee shall monitor mortalities over time. Autoclave waste at the end of experiments. The employee shall be proficient in all aspects of molecular and immunological methods, laboratory disease challenges, and techniques such as SDS‐PAGE, Western blotting, 2‐D PAGE, histology, ELISA, qPCR, etc.
3. Determine the degree of phenotypic variation in host response
The employee shall optimize methods for determining the degree of phenotypic variation in host responses to various pathogens and environmental influences. Optimizing methods may include determining and obtaining an appropriate pathogen,determining the appropriate concentration of the pathogen, and determining optimal water temperature for optimal mortality. Environmental influences examined may include contaminants, ocean acidification, temperature, and predators.
4. Fish husbandry of both finfish and shellfish
The employee shall work with the aquaculture team and periodically assist with husbandry for both finfish and shellfish as needed. This may include raising artemiaand rotifers, cleaning tanks, feeding fish, and measuring water quality parameters necessary to produce healthy finfish and shellfish for performing experiments.
Start Date: Estimated to start in Summer 2023
Location: Northwest Fisheries Science Center, Manchester Research Station, Port Orchard, WA.
Salary and Benefits: This is a full-time position with benefits. Salary commensurate with experience between $28 and $42/hr.
Travel: Travel is anticipated for this task order. Travel will be required for regional meetings and conferences to discuss and present project related research in the US and beyond.
Requirements
The following minimum qualification is required:
Master’s degree, or higher, from an accredited college or university with a majordirectly related in a field of study as related to the requirements of specific task order outlined below with emphasis in fisheries.
Additional required qualifications shall include:
Experience in working with pathogens that affect aquatic species.
Experience in fish husbandry practices of aquatic species, and knowledge ofwater quality issues and diseases that affect aquatic animal health.
Experience in applying microbiological and molecular techniques to researchquestions on fish health.
Five (5) years or more experience working in a laboratory setting.
Ability to work effectively both individually and collaboratively in a team/group setting.
Ability to receive constructive feedback and implement appropriate action.
Only qualified applicants that meet minimum experience or background requirements stated above need apply. When applying for this position you will be asked to upload your resume at the end of this online application.
Applicants should submit a resume that includes the following:
Cover letter that briefly describes how you meet the required and preferred qualifications listed.
Work history for past 10 years or since last full-time education.
Education.
Previous experience or training with similar requirements.
Three professional references.
Include your name in the document file name.
Upload your resume in readable, not scanned, PDF or Word format (PDF is preferred).
Apr 13, 2023
Full time
Ocean Associates, Inc. (OAI) is seeking a candidate to submit in response to a request for proposal to support the Northwest Fisheries Science Center (NWFSC) Environmental Fisheries Science (EFS) Division’s Aquaculture and Marine Fish and Shellfish Biology Program. OAI conducts research, offers policy advice, and provides personnel support services to government and industry clients for marine fisheries and protected species.
Description
The EFS Division examines the impact of diseases on fish and shellfish, and how different species/stocks, temperature, and anthropogenic stressors (e.g., contaminants) can alter the impact of disease. The Aquaculture and Marine Fish and Shellfish Biology Program is focused on biological questions pivotal to the sustainability of natural marine fish and shellfish populations and their artificial propagation for aquaculture. The goal is to utilize information gained from studying wild populations to enhance aquaculture. In reverse, information gained from experiments on artificial propagation can be used to understand the dynamics of wildmarine fish and shellfish populations and to aid in their management. Our science is used by commercial and Non‐ governmental organization (NGO) partners to enable and optimize their aquaculture operations.
Research of the EFS Division addresses at least three NWFSC research themes and several foci under those themes, including: i) sustainable, safe, and secure seafood for healthy populations and vibrant communities; ii) ecosystem approach to improvemanagement of marine resources; and iii) habitats to support sustainable fisheries and recovered populations.
The EFS Division conducts research in the areas of aquatic animal health and disease to assess the impact of diseases on both important cultured and wild species. These areas of research are important to the Center’s research programs with finfish andshellfish aquaculture and also assist in characterizing disease interactions between and among both wild and cultured species.
Disease of aquatic species can severely impact the health of both cultured and wild aquatic species at various life stages. Understanding disease dynamics requires knowledge of the epidemiological triad that consists of the host (fish/shellfish), the environment of the host and the disease‐causing pathogen that the host may contact.Aquatic animal health management requires knowledge of host immunology, molecular and microbiology, and how the environment interacts with pathogens and hosts to influence disease outbreaks.
The employee shall conduct research in the areas of aquaculture and aquatic animalhealth and disease and manage laboratory activities associated with a fish health and immunology laboratory. This will include assessment of the impact of diseases on both important cultured and wild fish and shellfish species. The employee will specifically perform vaccine and immunology research, diagnose and characterize disease agents, culture bacterial, viral, and parasitic fish/shellfish organisms, and utilize a range of molecular and microbiological assays to address important research questions. These areas of research are important to the Center’s research programs with finfish and shellfish aquaculture as well as characterizing disease interactions between and among both wild and cultured species.
Tasks
Key tasks include the following:
1. Laboratory management and organization
The employee shall assist in set up, maintenance, and daily organization of a laboratory and be expected to operate specific equipment (e.g. qPCR, PCR cyclers, biosafety hoods, incubators, centrifuges, etc.). The employee shall keep the labappropriately stocked with general supplies, maintain laboratory equipment in properworking order, maintain safe chemical hygiene practices, assist the property manager with laboratory inventory, adhere to laboratory safety practices, ready hazardous waste for disposal, label chemicals, and provide general lab training to personnel as needed.
2. Fish disease challenge and host immune response analysis
The employee shall participate in disease challenge studies and in determining andanalyzing disease challenge studies of fish, which includes culturing pathogens of fish/shellfish, characterizing the pathogen using a variety of techniques (e.g. PCR/qPCR, ELISA, and eDNA techniques), assessing host immune response using molecular and standard assays, and properly storing frozen bacterial or viral stocks for later experiments. The employee shall expose fish/shellfish to aquatic pathogens, collect samples by necropsy, and record data. The employee shall monitor mortalities over time. Autoclave waste at the end of experiments. The employee shall be proficient in all aspects of molecular and immunological methods, laboratory disease challenges, and techniques such as SDS‐PAGE, Western blotting, 2‐D PAGE, histology, ELISA, qPCR, etc.
3. Determine the degree of phenotypic variation in host response
The employee shall optimize methods for determining the degree of phenotypic variation in host responses to various pathogens and environmental influences. Optimizing methods may include determining and obtaining an appropriate pathogen,determining the appropriate concentration of the pathogen, and determining optimal water temperature for optimal mortality. Environmental influences examined may include contaminants, ocean acidification, temperature, and predators.
4. Fish husbandry of both finfish and shellfish
The employee shall work with the aquaculture team and periodically assist with husbandry for both finfish and shellfish as needed. This may include raising artemiaand rotifers, cleaning tanks, feeding fish, and measuring water quality parameters necessary to produce healthy finfish and shellfish for performing experiments.
Start Date: Estimated to start in Summer 2023
Location: Northwest Fisheries Science Center, Manchester Research Station, Port Orchard, WA.
Salary and Benefits: This is a full-time position with benefits. Salary commensurate with experience between $28 and $42/hr.
Travel: Travel is anticipated for this task order. Travel will be required for regional meetings and conferences to discuss and present project related research in the US and beyond.
Requirements
The following minimum qualification is required:
Master’s degree, or higher, from an accredited college or university with a majordirectly related in a field of study as related to the requirements of specific task order outlined below with emphasis in fisheries.
Additional required qualifications shall include:
Experience in working with pathogens that affect aquatic species.
Experience in fish husbandry practices of aquatic species, and knowledge ofwater quality issues and diseases that affect aquatic animal health.
Experience in applying microbiological and molecular techniques to researchquestions on fish health.
Five (5) years or more experience working in a laboratory setting.
Ability to work effectively both individually and collaboratively in a team/group setting.
Ability to receive constructive feedback and implement appropriate action.
Only qualified applicants that meet minimum experience or background requirements stated above need apply. When applying for this position you will be asked to upload your resume at the end of this online application.
Applicants should submit a resume that includes the following:
Cover letter that briefly describes how you meet the required and preferred qualifications listed.
Work history for past 10 years or since last full-time education.
Education.
Previous experience or training with similar requirements.
Three professional references.
Include your name in the document file name.
Upload your resume in readable, not scanned, PDF or Word format (PDF is preferred).
The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, OR has a career opportunity for a Clinical Laboratory Inspector (Compliance Specialist 3) to perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing.
This is a full-time, limited duration, classified position which is represented by a union. Limited duration positions are benefit eligible. The duration of this positions is expected to last 17 months. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.
What will you do?
As the clinical Laboratory Inspector, you will perform surveys and assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance (LC) section of the Oregon State Public Health Laboratory (OSPHL). You’ll work independently to assign and track all clinical laboratory inspections to assure they occur on schedule and to assure complaints against clinical, drug testing and health screening testing permit laboratories are investigated timely. You’ll perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing. You will determine if deficiencies pose an immediate jeopardy to the public and take action that may include the laboratory to stop testing until compliance can be assured, determine if deficiencies will be cited at the standard level, condition level, or if the problems are immediate and serious and there is a potential for a negative patient outcome, and determine if the laboratories allegation of compliance or plan of correction is adequate to correct the cited deficiencies.
In this role, you will develop checklist or job aids to inspect nonroutine specialties such as cytogenetics, histocompatibility, nuclear medicine, electron microscopy, DNA and PCR or substance of abuse testing, to assure regulations are being met. You will determine if new testing methodologies developed by the laboratory, produces accurate results and that the test is developed on good scientific principles. You’ll develop and monitor the section quality assurance parameters required by the Center for Medicare and Medicaid Services (CMS) and stay proficient in Medicare/Medicaid laboratory billing requirements in order to consult with laboratories and DMAP to assure appropriate laboratory specialty certification. In addition, you will apply Federal regulations for clinical laboratory testing and enforce State statue and rules for substance of abuse and health screen testing services for 4000 laboratories, guide the Administrative Specialist 2 assigned to the section and help them answer technical questions addressed to the program, and speak at professional meetings to train and advise clinical laboratories on the changes or updates to the Federal and State regulations.
What we are looking for:
Minimum Requirements
A bachelor’s degree in chemical, physical, biological science, or medical technology, or a related field AND four years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
OR
A master’s degree in chemical, physical, biological science, or medical technology, or a related field AND two years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
Requested Skills
Possess considerable knowledge and stay technically current in all areas pertaining to clinical laboratory testing and must also have extensive knowledge and state/federal laboratory regulations.
Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical, physical, biological science, or medical technology).
Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except pathology.
ASCP or AMT certification is preferred.
Familiar with potential biological and chemical threats agents.
Experience surveying, evaluating, interpreting, and apply complex regulations independently deciding on the level of citation, document findings and prepare investigative reports, enforce regulations.
Experience writing deficiency citations in a clear manner describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law.
Experience promoting a culturally competent and diverse work environment.
How to Apply
To view the announcement and apply, please visit the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Hillsboro--OHA--Evergreen-Parkway/Clinical-Laboratory-Inspector--Compliance-Specialist-3--Limited-Duration--Hillsboro--OR--Remote-w-Occasional-On-Site-_REQ-115981
Close Date: 03/26/2023
Mar 09, 2023
Full time
The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, OR has a career opportunity for a Clinical Laboratory Inspector (Compliance Specialist 3) to perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing.
This is a full-time, limited duration, classified position which is represented by a union. Limited duration positions are benefit eligible. The duration of this positions is expected to last 17 months. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.
What will you do?
As the clinical Laboratory Inspector, you will perform surveys and assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance (LC) section of the Oregon State Public Health Laboratory (OSPHL). You’ll work independently to assign and track all clinical laboratory inspections to assure they occur on schedule and to assure complaints against clinical, drug testing and health screening testing permit laboratories are investigated timely. You’ll perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing. You will determine if deficiencies pose an immediate jeopardy to the public and take action that may include the laboratory to stop testing until compliance can be assured, determine if deficiencies will be cited at the standard level, condition level, or if the problems are immediate and serious and there is a potential for a negative patient outcome, and determine if the laboratories allegation of compliance or plan of correction is adequate to correct the cited deficiencies.
In this role, you will develop checklist or job aids to inspect nonroutine specialties such as cytogenetics, histocompatibility, nuclear medicine, electron microscopy, DNA and PCR or substance of abuse testing, to assure regulations are being met. You will determine if new testing methodologies developed by the laboratory, produces accurate results and that the test is developed on good scientific principles. You’ll develop and monitor the section quality assurance parameters required by the Center for Medicare and Medicaid Services (CMS) and stay proficient in Medicare/Medicaid laboratory billing requirements in order to consult with laboratories and DMAP to assure appropriate laboratory specialty certification. In addition, you will apply Federal regulations for clinical laboratory testing and enforce State statue and rules for substance of abuse and health screen testing services for 4000 laboratories, guide the Administrative Specialist 2 assigned to the section and help them answer technical questions addressed to the program, and speak at professional meetings to train and advise clinical laboratories on the changes or updates to the Federal and State regulations.
What we are looking for:
Minimum Requirements
A bachelor’s degree in chemical, physical, biological science, or medical technology, or a related field AND four years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
OR
A master’s degree in chemical, physical, biological science, or medical technology, or a related field AND two years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
Requested Skills
Possess considerable knowledge and stay technically current in all areas pertaining to clinical laboratory testing and must also have extensive knowledge and state/federal laboratory regulations.
Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical, physical, biological science, or medical technology).
Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except pathology.
ASCP or AMT certification is preferred.
Familiar with potential biological and chemical threats agents.
Experience surveying, evaluating, interpreting, and apply complex regulations independently deciding on the level of citation, document findings and prepare investigative reports, enforce regulations.
Experience writing deficiency citations in a clear manner describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law.
Experience promoting a culturally competent and diverse work environment.
How to Apply
To view the announcement and apply, please visit the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Hillsboro--OHA--Evergreen-Parkway/Clinical-Laboratory-Inspector--Compliance-Specialist-3--Limited-Duration--Hillsboro--OR--Remote-w-Occasional-On-Site-_REQ-115981
Close Date: 03/26/2023
We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA!
Essential Job Duties
Provide top-notch customer service to our Drivers and Agents
Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
Enter data into internal systems
Generate reports
Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)
Required Qualifications
High school diploma or equivalent
1+ years Customer Service experience
Basic computer and internet proficiency
Excellent phone skills
Working knowledge on how to use mobile devices and applications
Proficient in Microsoft Outlook, Word, and Excel
Ability to maintain composure in stressful situations
Effective time management skills
Strong typing skills
Ability to read, speak, write, and understand English in a professional manner, through all methods of communication
Preferred Qualifications
Logistics industry experience
Experience training others
What's in it for me?
Medical, dental, and vision insurance
HSA & FSA accounts
Disability insurance
401K match
Paid vacation
8 Paid holidays
The opportunity to work with a team of good humans!
Feb 06, 2023
Full time
We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA!
Essential Job Duties
Provide top-notch customer service to our Drivers and Agents
Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
Enter data into internal systems
Generate reports
Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)
Required Qualifications
High school diploma or equivalent
1+ years Customer Service experience
Basic computer and internet proficiency
Excellent phone skills
Working knowledge on how to use mobile devices and applications
Proficient in Microsoft Outlook, Word, and Excel
Ability to maintain composure in stressful situations
Effective time management skills
Strong typing skills
Ability to read, speak, write, and understand English in a professional manner, through all methods of communication
Preferred Qualifications
Logistics industry experience
Experience training others
What's in it for me?
Medical, dental, and vision insurance
HSA & FSA accounts
Disability insurance
401K match
Paid vacation
8 Paid holidays
The opportunity to work with a team of good humans!
REQ-115981
Application Deadline : 2/12/2023
Salary Range: $5,148 - $7,902 Monthly
Work Location: Hillsboro, OR (Remote w/Occasional On-Site)
The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, OR has a career opportunity for a Clinical Laboratory Inspector (Compliance Specialist 3) to perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing.
This is a full-time, limited duration, classified position which is represented by a union. Limited duration positions are benefit eligible. The duration of this positions is expected to last 17 months. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.
What will you do?
As the clinical Laboratory Inspector, you will perform surveys and assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance (LC) section of the Oregon State Public Health Laboratory (OSPHL). You’ll work independently to assign and track all clinical laboratory inspections to assure they occur on schedule and to assure complaints against clinical, drug testing and health screening testing permit laboratories are investigated timely. You’ll perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing. You will determine if deficiencies pose an immediate jeopardy to the public and take action that may include the laboratory to stop testing until compliance can be assured, determine if deficiencies will be cited at the standard level, condition level, or if the problems are immediate and serious and there is a potential for a negative patient outcome, and determine if the laboratories allegation of compliance or plan of correction is adequate to correct the cited deficiencies.
In this role, will also develop checklist or job aids to inspect nonroutine specialties such as cytogenetics, histocompatibility, nuclear medicine, electron microscopy, DNA and PCR or substance of abuse testing, to assure regulations are being met. You will determine if new testing methodologies developed by the laboratory, produces accurate results and that the test is developed on good scientific principles. You’ll develop and monitor the section quality assurance parameters required by the Center for Medicare and Medicaid Services (CMS) and stay proficient in Medicare/Medicaid laboratory billing requirements in order to consult with laboratories and DMAP to assure appropriate laboratory specialty certification. In addition, you will apply Federal regulations for clinical laboratory testing and enforce State statue and rules for substance of abuse and health screen testing services for 4000 laboratories, guide the Administrative Specialist 2 assigned to the section and help them answer technical questions addressed to the program, and speak at professional meetings to train and advise clinical laboratories on the changes or updates to the Federal and State regulations.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Benefits:
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and Retirement plans
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
The Oregon Health Authority is committed to:
Eliminating health inequities in Oregon by 2030
Becoming an anti-racist organization
Developing and promoting culturally and linguistically appropriate programs, and
Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
What we are looking for:
Minimum Requirements
A bachelor’s degree in chemical, physical, biological science, or medical technology, or a related field AND four years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
OR
A master’s degree in chemical, physical, biological science, or medical technology, or a related field AND two years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
Requested Skills
Possess considerable knowledge and stay technically current in all areas pertaining to clinical laboratory testing and must also have extensive knowledge and state/federal laboratory regulations.
Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical, physical, biological science, or medical technology).
Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except pathology.
ASCP or AMT certification is preferred.
Familiar with potential biological and chemical threats agents.
Experience surveying, evaluating, interpreting, and apply complex regulations independently deciding on the level of citation, document findings and prepare investigative reports, enforce regulations.
Experience writing deficiency citations in a clear manner describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law.
Experience promoting a culturally competent and diverse work environment.
Working Conditions:
The work in this role may be conducted primarily remotely with full access to the needed operating systems and technology. On occasion, there will be times when the work will be conducted on-site. On-site work is located at the Oregon State Public Health Laboratory, 7202 NE Evergreen Pkwy, Hillsboro, OR 97124.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
Jan 31, 2023
Full time
REQ-115981
Application Deadline : 2/12/2023
Salary Range: $5,148 - $7,902 Monthly
Work Location: Hillsboro, OR (Remote w/Occasional On-Site)
The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, OR has a career opportunity for a Clinical Laboratory Inspector (Compliance Specialist 3) to perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing.
This is a full-time, limited duration, classified position which is represented by a union. Limited duration positions are benefit eligible. The duration of this positions is expected to last 17 months. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.
What will you do?
As the clinical Laboratory Inspector, you will perform surveys and assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance (LC) section of the Oregon State Public Health Laboratory (OSPHL). You’ll work independently to assign and track all clinical laboratory inspections to assure they occur on schedule and to assure complaints against clinical, drug testing and health screening testing permit laboratories are investigated timely. You’ll perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing. You will determine if deficiencies pose an immediate jeopardy to the public and take action that may include the laboratory to stop testing until compliance can be assured, determine if deficiencies will be cited at the standard level, condition level, or if the problems are immediate and serious and there is a potential for a negative patient outcome, and determine if the laboratories allegation of compliance or plan of correction is adequate to correct the cited deficiencies.
In this role, will also develop checklist or job aids to inspect nonroutine specialties such as cytogenetics, histocompatibility, nuclear medicine, electron microscopy, DNA and PCR or substance of abuse testing, to assure regulations are being met. You will determine if new testing methodologies developed by the laboratory, produces accurate results and that the test is developed on good scientific principles. You’ll develop and monitor the section quality assurance parameters required by the Center for Medicare and Medicaid Services (CMS) and stay proficient in Medicare/Medicaid laboratory billing requirements in order to consult with laboratories and DMAP to assure appropriate laboratory specialty certification. In addition, you will apply Federal regulations for clinical laboratory testing and enforce State statue and rules for substance of abuse and health screen testing services for 4000 laboratories, guide the Administrative Specialist 2 assigned to the section and help them answer technical questions addressed to the program, and speak at professional meetings to train and advise clinical laboratories on the changes or updates to the Federal and State regulations.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Benefits:
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and Retirement plans
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
The Oregon Health Authority is committed to:
Eliminating health inequities in Oregon by 2030
Becoming an anti-racist organization
Developing and promoting culturally and linguistically appropriate programs, and
Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
What we are looking for:
Minimum Requirements
A bachelor’s degree in chemical, physical, biological science, or medical technology, or a related field AND four years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
OR
A master’s degree in chemical, physical, biological science, or medical technology, or a related field AND two years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
Requested Skills
Possess considerable knowledge and stay technically current in all areas pertaining to clinical laboratory testing and must also have extensive knowledge and state/federal laboratory regulations.
Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical, physical, biological science, or medical technology).
Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except pathology.
ASCP or AMT certification is preferred.
Familiar with potential biological and chemical threats agents.
Experience surveying, evaluating, interpreting, and apply complex regulations independently deciding on the level of citation, document findings and prepare investigative reports, enforce regulations.
Experience writing deficiency citations in a clear manner describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law.
Experience promoting a culturally competent and diverse work environment.
Working Conditions:
The work in this role may be conducted primarily remotely with full access to the needed operating systems and technology. On occasion, there will be times when the work will be conducted on-site. On-site work is located at the Oregon State Public Health Laboratory, 7202 NE Evergreen Pkwy, Hillsboro, OR 97124.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
The Arbella Customer Account Professional works with our agents and their customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella’s Independent Agents and directly contributes to their customer retention and overall profitable growth. The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents’ overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls),As part of an extended hour operation, this position offers flexible scheduling and some incentives.
Key Responsibilities
Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service.
Receive inbound calls to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed.
Counsel & advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries.
Identifies and recommends beneficial coverage enhancements, s and works within appropriate underwriting authority and agency preference.
Collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service.
Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction.
Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship.
Respond to existing clients and designated prospect inquiries to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures.
Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets.
Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines.
Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling.
Requirements
2 years of customer service experience needed
Work experience in an agency with a MA or CT Property & Casualty license highly desirable.
Excellent customer service, communication and collaboration skills needed
Ability to work in a fast paced environment with a strong attention to detail required.
Apr 20, 2022
Full time
The Arbella Customer Account Professional works with our agents and their customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella’s Independent Agents and directly contributes to their customer retention and overall profitable growth. The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents’ overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls),As part of an extended hour operation, this position offers flexible scheduling and some incentives.
Key Responsibilities
Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service.
Receive inbound calls to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed.
Counsel & advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries.
Identifies and recommends beneficial coverage enhancements, s and works within appropriate underwriting authority and agency preference.
Collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service.
Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction.
Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship.
Respond to existing clients and designated prospect inquiries to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures.
Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets.
Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines.
Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling.
Requirements
2 years of customer service experience needed
Work experience in an agency with a MA or CT Property & Casualty license highly desirable.
Excellent customer service, communication and collaboration skills needed
Ability to work in a fast paced environment with a strong attention to detail required.
Join a Best Place to Work Company! This position provides an exciting and challenging opportunity to work in a dynamic and fast-paced call center environment. In our Claim Service Center Representative position you will excel in customer service, directly impacting our customer's claim experience and ultimately the company's overall success. We consider our Claims Service Center Rep. position to be a stepping stone for ambitious hardworking professionals who want to pursue a fulfilling career in insurance.
As a Claims Service Center Representative, you will interact directly with customers, agents and business partners to establish and assign new loss reports. In addition, you will assist our Claim Service Specialists in investigating and resolving Claims from multiple lines of business, responding to customer inquiries and recognizing potential fraud.
Requirements
Candidates must demonstrate ability to multi-task by juggling the demands of busy telephones with other support functions.
You should have ability to quickly master computer systems and software programs.
You must demonstrate a true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills.
Proficiency in Spanish or Portuguese desirable.
High levels of performance will be recognized and rewarded!
T his career opportunity starts around $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!
Apr 20, 2022
Full time
Join a Best Place to Work Company! This position provides an exciting and challenging opportunity to work in a dynamic and fast-paced call center environment. In our Claim Service Center Representative position you will excel in customer service, directly impacting our customer's claim experience and ultimately the company's overall success. We consider our Claims Service Center Rep. position to be a stepping stone for ambitious hardworking professionals who want to pursue a fulfilling career in insurance.
As a Claims Service Center Representative, you will interact directly with customers, agents and business partners to establish and assign new loss reports. In addition, you will assist our Claim Service Specialists in investigating and resolving Claims from multiple lines of business, responding to customer inquiries and recognizing potential fraud.
Requirements
Candidates must demonstrate ability to multi-task by juggling the demands of busy telephones with other support functions.
You should have ability to quickly master computer systems and software programs.
You must demonstrate a true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills.
Proficiency in Spanish or Portuguese desirable.
High levels of performance will be recognized and rewarded!
T his career opportunity starts around $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!
CenterPoint Energy
1111 Louisiana St. Houston, TX 77002
Center Point Energy is looking for a Call Center Workforce Analyst to join our Team , located in Houston, TX .
You will have the ability to utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team. The Strategic Scheduling Analyst will utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for creating and developing various scenarios based on possible conditions/outcomes and for keeping management informed and prepared with regards to projecting future scheduling needs and optimization.
Responsible for implementing any approved changes or courses of action with Workforce Management Software & Tools and coordinating with the vendor(s), CNP IT, and CNP Telecom.
Responsible for reviewing and updating forecasts & staffing requirements and creating optimal schedules for his/her assigned Skills/LOB’s to best optimize the call center’s resources and reach optimal service levels mandated by the Management Team.
Intra-day contact distribution arrival patterns & accurate daily & internal IDP’s.
Based on the workload forecasts, determining ½ hour staffing requirements for all call centers (both internal and outsourced) resources utilizing the WFM planning tool/application and associated processes in an effort to optimize service level and productivity.
Assist in the maintenance of an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Work closely with the Real-Time service level team in achieving customer service level goals and department efficiency – to include historical performance review and process improvement.
Ensure optimal schedule alignment with Resource Requirements.
Provide daily and interval net staffing requirements to outsourcers.
Provide analysis on how well resource alignment (schedules) will be, has been, and currently is.
Provide analytical support and expertise for call center processes. Improve efficiency related to the execution of scheduling processes and the completion of issues.
Monitor, evaluate, and update WFM processes. Re-engineer where needed.
Mentor other WFM Analysts – Real Time & Tactical Scheduling Analysts
Prepare spreadsheets and graphics as required for reporting, analysis and documentation.
Identify potential issues offering opportunity for enhanced efficiency.
Read and understand long term and short term forecasts and develop and optimize a strategy for the call center staffing & scheduling.
Create and analyze different types of staffing scenarios to determine the best optimization of call center staffing.
Analyze intra-day call patterns and intra-week call patterns to better determine where the call center staffing is most effectively mobilized.
Assist with and act as back-up for tactical scheduling and forecasting. This includes being able to analyze, design, and implement daily schedules and assist in scheduling/approving/denying off phone activities so as to maximize Service Level to Customers.
Create & optimize annual and monthly vacation slots for each business unit or staffing group.
Provide Monthly DEFCON Status based on pre-planned events. Optimize and change status as needed.
Your background includes:
Requires a bachelor’s degree from an accredited college or university.
In lieu of a degree, will consider a combination of education and related Workforce Management experience totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year. Experience in lieu of education is in addition to the Experience requirements.
Requires a minimum three (3) years of successful Workforce Management experience in a large multi-site call center environment. Experience in administration and maintenance of data & configuration in WFM Tools & Processes is also required.
A bonus to have:
Able to demonstrate and apply a deep understanding of call center operations, WFM Methodology, and Scheduling principles.
Able to demonstrate and apply excellent Microsoft Excel spreadsheet skills.
Able to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities.
Able to work with and communicate workforce management strategies with Customer Service operational leadership in an effort to drive performance towards common goals and objectives.
Able to demonstrate and apply excellent analytical, organizational, and time management skills.
Able to achieve quality work under deadline pressure.
Able to learn and apply new knowledge and skills quickly.
Able to demonstrate and apply excellent negotiating and consensus building skills.
Must be detailed-oriented and possess the ability to follow through on assignments.
Able to manage a diverse range of projects simultaneously in a rapidly changing environment.
Able to solve problems guided only by general organization objectives, policies, and goals.
Able to work comfortably and communicate with all levels of management and leadership.
Able to spot trends in historical data sets.
Able to adapt quickly to changing demands and to work effectively in a rapidly changing environment.
Able to demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently.
Jan 31, 2022
Full time
Center Point Energy is looking for a Call Center Workforce Analyst to join our Team , located in Houston, TX .
You will have the ability to utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team. The Strategic Scheduling Analyst will utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for creating and developing various scenarios based on possible conditions/outcomes and for keeping management informed and prepared with regards to projecting future scheduling needs and optimization.
Responsible for implementing any approved changes or courses of action with Workforce Management Software & Tools and coordinating with the vendor(s), CNP IT, and CNP Telecom.
Responsible for reviewing and updating forecasts & staffing requirements and creating optimal schedules for his/her assigned Skills/LOB’s to best optimize the call center’s resources and reach optimal service levels mandated by the Management Team.
Intra-day contact distribution arrival patterns & accurate daily & internal IDP’s.
Based on the workload forecasts, determining ½ hour staffing requirements for all call centers (both internal and outsourced) resources utilizing the WFM planning tool/application and associated processes in an effort to optimize service level and productivity.
Assist in the maintenance of an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Work closely with the Real-Time service level team in achieving customer service level goals and department efficiency – to include historical performance review and process improvement.
Ensure optimal schedule alignment with Resource Requirements.
Provide daily and interval net staffing requirements to outsourcers.
Provide analysis on how well resource alignment (schedules) will be, has been, and currently is.
Provide analytical support and expertise for call center processes. Improve efficiency related to the execution of scheduling processes and the completion of issues.
Monitor, evaluate, and update WFM processes. Re-engineer where needed.
Mentor other WFM Analysts – Real Time & Tactical Scheduling Analysts
Prepare spreadsheets and graphics as required for reporting, analysis and documentation.
Identify potential issues offering opportunity for enhanced efficiency.
Read and understand long term and short term forecasts and develop and optimize a strategy for the call center staffing & scheduling.
Create and analyze different types of staffing scenarios to determine the best optimization of call center staffing.
Analyze intra-day call patterns and intra-week call patterns to better determine where the call center staffing is most effectively mobilized.
Assist with and act as back-up for tactical scheduling and forecasting. This includes being able to analyze, design, and implement daily schedules and assist in scheduling/approving/denying off phone activities so as to maximize Service Level to Customers.
Create & optimize annual and monthly vacation slots for each business unit or staffing group.
Provide Monthly DEFCON Status based on pre-planned events. Optimize and change status as needed.
Your background includes:
Requires a bachelor’s degree from an accredited college or university.
In lieu of a degree, will consider a combination of education and related Workforce Management experience totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year. Experience in lieu of education is in addition to the Experience requirements.
Requires a minimum three (3) years of successful Workforce Management experience in a large multi-site call center environment. Experience in administration and maintenance of data & configuration in WFM Tools & Processes is also required.
A bonus to have:
Able to demonstrate and apply a deep understanding of call center operations, WFM Methodology, and Scheduling principles.
Able to demonstrate and apply excellent Microsoft Excel spreadsheet skills.
Able to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities.
Able to work with and communicate workforce management strategies with Customer Service operational leadership in an effort to drive performance towards common goals and objectives.
Able to demonstrate and apply excellent analytical, organizational, and time management skills.
Able to achieve quality work under deadline pressure.
Able to learn and apply new knowledge and skills quickly.
Able to demonstrate and apply excellent negotiating and consensus building skills.
Must be detailed-oriented and possess the ability to follow through on assignments.
Able to manage a diverse range of projects simultaneously in a rapidly changing environment.
Able to solve problems guided only by general organization objectives, policies, and goals.
Able to work comfortably and communicate with all levels of management and leadership.
Able to spot trends in historical data sets.
Able to adapt quickly to changing demands and to work effectively in a rapidly changing environment.
Able to demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently.
CenterPoint Energy
1111 Louisiana St. Houston, TX 77002
Center Point Energy is looking for a Manager, Workforce to join our Team , located in Houston, TX .
You will have the ability to manage the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational workload forecasts and ½ hour staffing needs for both internal and outsourced Customer Service operations; in addition to managing longer-term workload forecasts and processes to be used for determining mid- to long-term staffing and infrastructure needs for the Customer Service operation.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for managing the Customer Services call volume forecasts for internal and outsourced contact centers at a level of accuracy that will optimize service level, occupancy and productivity.
Interfaces and coordinates with various internal business and operational functions (i.e. Marketing, Revenue Management, Pricing, etc.) for the purpose of incorporating external factors into the Customer Service operational forecasts.
Responsible for managing the ½ hour staffing requirements for all call center (both internal and outsourced) resources utilizing a combination of Genesys CTI and NICE forecasting and workforce planning tools/applications in an effort to optimize service level and productivity.
Responsible for managing the forecasting and planning process in compliance with outsourcing vendor contracts.
Responsible for developing and managing an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Responsible for the management of people, process and technology in regards to the Workforce Management (WFM) team.
Responsible for forecasting and scheduling procedures and deliverables.
Participation in Customer Service projects and initiatives.
Responsible for telephony and workforce management technology architecture along with vendor invoice approvals.
Responsible for management, updates, and execution of call center Business Continuity Plans
Responsible for the development and implementation of succession and knowledge transition plans for team.
Your background includes:
Requires a bachelor’s degree from an accredited college or university. • Requires a minimum of three (3) years experience managing people. • Requires a minimum of five (5) years Workforce Management experience in a large multi-site call center environment.
A bonus to have:
Bachelor's degree in degree in Mathematics, Statistical Analysis, or Economics/Finance preferred.
Jan 31, 2022
Full time
Center Point Energy is looking for a Manager, Workforce to join our Team , located in Houston, TX .
You will have the ability to manage the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational workload forecasts and ½ hour staffing needs for both internal and outsourced Customer Service operations; in addition to managing longer-term workload forecasts and processes to be used for determining mid- to long-term staffing and infrastructure needs for the Customer Service operation.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for managing the Customer Services call volume forecasts for internal and outsourced contact centers at a level of accuracy that will optimize service level, occupancy and productivity.
Interfaces and coordinates with various internal business and operational functions (i.e. Marketing, Revenue Management, Pricing, etc.) for the purpose of incorporating external factors into the Customer Service operational forecasts.
Responsible for managing the ½ hour staffing requirements for all call center (both internal and outsourced) resources utilizing a combination of Genesys CTI and NICE forecasting and workforce planning tools/applications in an effort to optimize service level and productivity.
Responsible for managing the forecasting and planning process in compliance with outsourcing vendor contracts.
Responsible for developing and managing an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Responsible for the management of people, process and technology in regards to the Workforce Management (WFM) team.
Responsible for forecasting and scheduling procedures and deliverables.
Participation in Customer Service projects and initiatives.
Responsible for telephony and workforce management technology architecture along with vendor invoice approvals.
Responsible for management, updates, and execution of call center Business Continuity Plans
Responsible for the development and implementation of succession and knowledge transition plans for team.
Your background includes:
Requires a bachelor’s degree from an accredited college or university. • Requires a minimum of three (3) years experience managing people. • Requires a minimum of five (5) years Workforce Management experience in a large multi-site call center environment.
A bonus to have:
Bachelor's degree in degree in Mathematics, Statistical Analysis, or Economics/Finance preferred.
Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.
Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.
Code for America is looking for a talented Brigade Program Community Coordinator who will work with our distributed Network by providing administrative, logistical, and program support. This role will operate on the Network Team.
About the Role:
You will be on the front lines of the Network Team, the first person many volunteers meet during their relationship with Code for America. Specifically you will drive the operations of the Brigade program including onboarding new leadership, aiding in setting up local groups, processing expenses and managing the team’s documents and data. Please read here for additional information about the ongoing Network ReVisioning Project.
You will own 3 major buckets of work: Community Management, Volunteer Support Management, and Tools Administration and Maintenance. Time allocations are initial estimates for your first 6-12 months.
This position reports to the Brigade Program Director.
In this position you will:
Be responsible for implementing various elements of our strategic approach:
Organize. We unite coders, designers, product managers, user researchers, data scientists - and anyone who believes in the power of technology as a lever for social change - to build community and create a force for tackling some of the most pressing societal challenges.
Deliver impact through partnership. We partner with local and national organizations and community groups to identify needs of underserved communities and provide technology support by using our practices of human-centered design, user research and data-driven decision making.
Progress through practice. We practice and model new methods of community participation and accessibility with the help of technology. We develop and nurture communities of practice, spearhead new strategies to center lived experience, and develop democratic processes to enable the diversity, inclusivity and equity principles our mission mandates.
Community Management (40%)
Support community onboarding and offboarding processes;
Engage with volunteers across Code for America’s communication channels (including but not limited to) Slack, email, and discourse;
Implement workflows and processes that allows the Network community to be participatory and as self-sustaining as possible and drive toward program goals;
Gather feedback from the community; develop and execute strategies to meet needs in partnership with other teams as needed;
Assist in the implementation of strategy for Network documentation and knowledge sharing;
Escalate and work to manage issues as needed to keep the community a trusted space;
Moderate, listen and engage regularly with our Network community members, providing them with the support and resources they need;
Collaboratively plan and run community events throughout the year (Brigade Congress, project standups, trainings, etc.);
Measure, analyze, update and track community data;
Aid in the execution of the Network strategy, goals, and success metrics.
Volunteer Support Management (30%)
Monitor and manage the intake of volunteer support requests;
Manage expense reporting and supporting documents for Brigade leaders;
Manage the annual signing process of Memorandums of Understanding (MOU) for Brigades and Code for America;
Respond to Brigade leader questions about finances and financial reimbursements, and escalate issues as necessary;
Manage the program’s administrative tasks including sending materials, following onboarding procedures, scheduling and preparing for meetings, and routing inbound requests;
Be an integral part of ensuring a great volunteer experience for our Brigade leaders.
Tools Administration and Maintenance (30%)
Administer core Brigade Network tools such as Slack, Discourse, Meetup and Brigade Website;
Monitor the usage and health of Brigade Network tools;
Assist in the prototyping and implementation of new tools and programs developed by the Network Team;
Develop and pilot strategies for expanding our impact through coordinated and resourced advocacy efforts, in partnership with other teams as appropriate;
Onboarding for In-Kind resources;
About you:
This is a great opportunity for someone who has strong logistical operations skills and can act as a friendly and effective interface between the Network team, Brigade leaders, and outside partners.
Detail-oriented and systems focused: Stay on top of all specific tasks/follow-up items and general areas of work; consistently meet deadlines;
Independent and strong self direction: A self-starter with ability to see tasks through from start to finish independently;
Email Management: Ability to write concise emails and handle high email volume;
Effective Response Skills: Strong customer service skills and ability to escalate issues as appropriate;
Network Experience: Experience with Code for America Brigades is a big plus. Experience working with volunteer groups and/or community organization preferred;
Optimistic approach and flexibility: Approach work with a spirit of “yes”; push work forward through obstacles and adapt quickly as things change (which they inevitably will!);
It’s a bonus points if you/have:
Experience working in or closely with government;
Relationships with grassroots and activist groups on related issues (criminal justice, social safety net, strengthening democracy, transparency, & accountability);
Training on Diversity, Equity, and Inclusion (DEI);
Training on conflict management/mediation
What you’ll get:
Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
401k plan with matching funds
A collaborative, hardworking and fun environment
Leadership and teammates who value Equity, Inclusion, and Diversity
Professional development includes bi annual 360 review process and $1000 annual budget
A manager and org-wide structure that supports and enables professional development
Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion, we extend this to our hiring process. This role at this level is ranged from $58,650 - $79,350 in yearly salary. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. That target for this role is $66,413 . These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials.
Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Sep 23, 2021
Full time
Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.
Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.
Code for America is looking for a talented Brigade Program Community Coordinator who will work with our distributed Network by providing administrative, logistical, and program support. This role will operate on the Network Team.
About the Role:
You will be on the front lines of the Network Team, the first person many volunteers meet during their relationship with Code for America. Specifically you will drive the operations of the Brigade program including onboarding new leadership, aiding in setting up local groups, processing expenses and managing the team’s documents and data. Please read here for additional information about the ongoing Network ReVisioning Project.
You will own 3 major buckets of work: Community Management, Volunteer Support Management, and Tools Administration and Maintenance. Time allocations are initial estimates for your first 6-12 months.
This position reports to the Brigade Program Director.
In this position you will:
Be responsible for implementing various elements of our strategic approach:
Organize. We unite coders, designers, product managers, user researchers, data scientists - and anyone who believes in the power of technology as a lever for social change - to build community and create a force for tackling some of the most pressing societal challenges.
Deliver impact through partnership. We partner with local and national organizations and community groups to identify needs of underserved communities and provide technology support by using our practices of human-centered design, user research and data-driven decision making.
Progress through practice. We practice and model new methods of community participation and accessibility with the help of technology. We develop and nurture communities of practice, spearhead new strategies to center lived experience, and develop democratic processes to enable the diversity, inclusivity and equity principles our mission mandates.
Community Management (40%)
Support community onboarding and offboarding processes;
Engage with volunteers across Code for America’s communication channels (including but not limited to) Slack, email, and discourse;
Implement workflows and processes that allows the Network community to be participatory and as self-sustaining as possible and drive toward program goals;
Gather feedback from the community; develop and execute strategies to meet needs in partnership with other teams as needed;
Assist in the implementation of strategy for Network documentation and knowledge sharing;
Escalate and work to manage issues as needed to keep the community a trusted space;
Moderate, listen and engage regularly with our Network community members, providing them with the support and resources they need;
Collaboratively plan and run community events throughout the year (Brigade Congress, project standups, trainings, etc.);
Measure, analyze, update and track community data;
Aid in the execution of the Network strategy, goals, and success metrics.
Volunteer Support Management (30%)
Monitor and manage the intake of volunteer support requests;
Manage expense reporting and supporting documents for Brigade leaders;
Manage the annual signing process of Memorandums of Understanding (MOU) for Brigades and Code for America;
Respond to Brigade leader questions about finances and financial reimbursements, and escalate issues as necessary;
Manage the program’s administrative tasks including sending materials, following onboarding procedures, scheduling and preparing for meetings, and routing inbound requests;
Be an integral part of ensuring a great volunteer experience for our Brigade leaders.
Tools Administration and Maintenance (30%)
Administer core Brigade Network tools such as Slack, Discourse, Meetup and Brigade Website;
Monitor the usage and health of Brigade Network tools;
Assist in the prototyping and implementation of new tools and programs developed by the Network Team;
Develop and pilot strategies for expanding our impact through coordinated and resourced advocacy efforts, in partnership with other teams as appropriate;
Onboarding for In-Kind resources;
About you:
This is a great opportunity for someone who has strong logistical operations skills and can act as a friendly and effective interface between the Network team, Brigade leaders, and outside partners.
Detail-oriented and systems focused: Stay on top of all specific tasks/follow-up items and general areas of work; consistently meet deadlines;
Independent and strong self direction: A self-starter with ability to see tasks through from start to finish independently;
Email Management: Ability to write concise emails and handle high email volume;
Effective Response Skills: Strong customer service skills and ability to escalate issues as appropriate;
Network Experience: Experience with Code for America Brigades is a big plus. Experience working with volunteer groups and/or community organization preferred;
Optimistic approach and flexibility: Approach work with a spirit of “yes”; push work forward through obstacles and adapt quickly as things change (which they inevitably will!);
It’s a bonus points if you/have:
Experience working in or closely with government;
Relationships with grassroots and activist groups on related issues (criminal justice, social safety net, strengthening democracy, transparency, & accountability);
Training on Diversity, Equity, and Inclusion (DEI);
Training on conflict management/mediation
What you’ll get:
Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
401k plan with matching funds
A collaborative, hardworking and fun environment
Leadership and teammates who value Equity, Inclusion, and Diversity
Professional development includes bi annual 360 review process and $1000 annual budget
A manager and org-wide structure that supports and enables professional development
Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion, we extend this to our hiring process. This role at this level is ranged from $58,650 - $79,350 in yearly salary. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. That target for this role is $66,413 . These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials.
Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Active Health License Required Remote Health Insurance Agent- Work from your Home Office & Make a Great Income! (Paid Weekly)
Hiring Immediately! Does Uncapped Income potential motivate you? Are you ready to take control of your earnings? No cold calls, this is an inbound call center. We pay for the leads! If you are a licensed agent who wants to sell ACA let’s talk! HolaDoctor is a comprehensive health and wellness digital network. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote team of licensed insurance sales agents. We are a multicultural company with a focus on providing the best health insurance options for each individual across the U.S. We are growing and promote from within!
Paid Training and continuous broker support.
Flexible Schedule is available.
Most advanced sales technology industry wide.
Bonus Pay.
No cold calling. We provide the leads. There is no cost to you.
Competitive commissions and daily incentives.
Weekly payout.
Tele-Health Benefits.
Active Health Insurance License (Required).
We cover all your state licenses and carrier appointments at no cost to you. Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development. Start out as a 1099 associate and within 90 days move into a W-2 role with added benefits (based on performance).
Salary (Competitive Commission Structure)
Up to $80,000 per year or more.
Job Type
1099 Independent Contractor.
This is a year-round position. We are busy and will keep the leads coming.
We pay for the leads.
Qualifications
Sales Experience: 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance customers.
A Front Lines Superstar: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
A Customer-Centric Closer: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Jun 11, 2021
Contractor
Active Health License Required Remote Health Insurance Agent- Work from your Home Office & Make a Great Income! (Paid Weekly)
Hiring Immediately! Does Uncapped Income potential motivate you? Are you ready to take control of your earnings? No cold calls, this is an inbound call center. We pay for the leads! If you are a licensed agent who wants to sell ACA let’s talk! HolaDoctor is a comprehensive health and wellness digital network. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote team of licensed insurance sales agents. We are a multicultural company with a focus on providing the best health insurance options for each individual across the U.S. We are growing and promote from within!
Paid Training and continuous broker support.
Flexible Schedule is available.
Most advanced sales technology industry wide.
Bonus Pay.
No cold calling. We provide the leads. There is no cost to you.
Competitive commissions and daily incentives.
Weekly payout.
Tele-Health Benefits.
Active Health Insurance License (Required).
We cover all your state licenses and carrier appointments at no cost to you. Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development. Start out as a 1099 associate and within 90 days move into a W-2 role with added benefits (based on performance).
Salary (Competitive Commission Structure)
Up to $80,000 per year or more.
Job Type
1099 Independent Contractor.
This is a year-round position. We are busy and will keep the leads coming.
We pay for the leads.
Qualifications
Sales Experience: 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance customers.
A Front Lines Superstar: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
A Customer-Centric Closer: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Work from your Home Office and get Paid Weekly with qualified Sales Leads!
Do you want to join an exciting, innovating company? Are you looking to take your career to the next level? You will be rewarded for providing first-class service, educating & supporting nationwide inbound calls from eligible Medicare recipients through our Sales process. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote Team of License Insurance Sales Agents. We are a multicultural company with a focus on providing the best Health Insurance options for each Medicare recipient across the U.S. We are growing and need your talents to help thousands of Medicare customers find the right insurance policy.
Why join HolaInsurance?
High commissions and daily incentives. No chargebacks!
100% Paid training and continuous support to achieve your sales and career goals
Weekly base pay
No cold calling. We provide qualified inbound calls
We pay for certifications and additional state licenses including AHIP renewal
$500 Referral bonus
Sell national carriers such as Humana, United Health Care, Aetna, Anthem and more
Most advance sales technology industry wide
2 weeks Paid Time Off per year and sick days
Minimum Essential Coverage and access to Tele-Health benefits
Growth Opportunities
Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development.
Salary (Competitive Base pay, Bonus plus Incentives)
Up to $80,000 per year or more.
High commission based on tiers paid monthly
Job Type:
Full time employee W2
This is a Call Center Position working remotely from your Home Office.
You will be receiving qualified Inbound calls
Qualifications:
Sales Experience: 6 Months to 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
Passionate: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance raving fans.
A Champion: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
An Advocate & Consultant: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Jun 11, 2021
Full time
Work from your Home Office and get Paid Weekly with qualified Sales Leads!
Do you want to join an exciting, innovating company? Are you looking to take your career to the next level? You will be rewarded for providing first-class service, educating & supporting nationwide inbound calls from eligible Medicare recipients through our Sales process. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote Team of License Insurance Sales Agents. We are a multicultural company with a focus on providing the best Health Insurance options for each Medicare recipient across the U.S. We are growing and need your talents to help thousands of Medicare customers find the right insurance policy.
Why join HolaInsurance?
High commissions and daily incentives. No chargebacks!
100% Paid training and continuous support to achieve your sales and career goals
Weekly base pay
No cold calling. We provide qualified inbound calls
We pay for certifications and additional state licenses including AHIP renewal
$500 Referral bonus
Sell national carriers such as Humana, United Health Care, Aetna, Anthem and more
Most advance sales technology industry wide
2 weeks Paid Time Off per year and sick days
Minimum Essential Coverage and access to Tele-Health benefits
Growth Opportunities
Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development.
Salary (Competitive Base pay, Bonus plus Incentives)
Up to $80,000 per year or more.
High commission based on tiers paid monthly
Job Type:
Full time employee W2
This is a Call Center Position working remotely from your Home Office.
You will be receiving qualified Inbound calls
Qualifications:
Sales Experience: 6 Months to 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
Passionate: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance raving fans.
A Champion: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
An Advocate & Consultant: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Title: Chispa National Campaign Manager
Department: Community & Civic Engagement
Status: Exempt
Reports to: Chispa National Director
Positions Reporting to this Position: None
Location: Flexible
Union Position: Yes
Job Classification Level : D
Salary Range (depending on experience) : $68,000 - $83,000
General Description :
LCV believes our earth is worth fighting for because everyone has a right to clean air, water, and a safe, healthy community. To ensure those rights are protected, we help people use their power to shape policy, hold politicians and polluters accountable, and influence elections.
Our over 2 million members, our volunteers and staff, and our more than 30 state affiliates (together, the Conservation Voter Movement) work for a more just and equitable democracy, where people—not polluters—determine our future. This movement is an influential national network with unparalleled influence in Washington, DC, in state capitals, and in communities around the country.
Chispa, a program of LCV, works to ensure that Latinx communities and leaders have a strong voice in the movement for climate justice and within the environmental movement. In the last two years, Chispa has grown to include grassroots organizing programs focused on Latinx communities in Colorado, Arizona, Nevada, Florida, Maryland, and soon Texas.
LCV is hiring a Chispa National Campaign Manager, a new position in the Chispa program, who will ensure that Chispa develops federal strategy centered on the needs of communities on the ground. We are looking for someone who can support the development of campaigns and who can support the implementation needed to win meaningful policy change. We are looking for someone who combines the curiosity and attention to detail of a researcher, is a strategic thinker who is constantly finding new opportunities and angles for communities to persuade policymakers, and believes in the power and necessity of everyday families to lead the movement for climate justice.
Responsibilities :
Work with national and state teams to support developing, writing, implementing, and evaluating federal strategy and campaign plans that connect to the local level and result in environmental policy victories grounded in racial justice and equity.
Collaborate with the Government Affairs team, digital team, and other departments to support, coordinate, and push federal advocacy efforts that reflect local/state campaigns and vice versa rooted in the voices of communities of color.
Oversee the execution of Chispa’s Clean Buses for Healthy Niños campaign, including supporting state-level work, overseeing federal strategy, ensuring cross-departmental collaboration to advance campaign goals, and tracking campaign progress to date.
Develop, maintain, and nurture strong and transformational relationships with partner organizations, coalitions, and other stakeholders to help advance shared goals around electric school buses and other issues as needed, including supporting the management of the Electric School Bus Coalition.
Seek out and identify issue-based opportunities and make recommendations on policy for Chispa engagement at the state and national levels.
Work closely with Chispa national and state teams to support developing issue-based campaign plans and implementation.
Work with Chispa Organizing Director to ensure that organizing is centered in campaign development. Collaborate on assessing and addressing campaign-specific training needs for Chispa staff and volunteers.
Ensure that the stories, voices, and vision of our grassroots base, particularly communities of color and young people, are central to each campaign’s theory of change, process, and outcomes and are seen as agents of change at the local and federal levels.
Other duties as assigned.
Qualifications :
Work Experience:
Required - Minimum of 3-5 years of experience in issue, labor, community organizing, and/or advocacy campaigns with communities of color, low-income families, and/or Latinx communities. Familiarity with digital and communications strategies and tactics and understanding how they amplify and strengthen community organizing and issue campaigns; Familiarity with community organizing.
Preferred - Research experience; familiarity with community organizing models; Familiarity with federal legislative processes and advocacy.
Skills:
Required - Excellent writing and verbal communication skills, including the ability to write and implement, monitor, and evaluate program and campaign plans. Ability to represent Chispa to a variety of audiences and through a variety of mediums. Fluency in Office Suite. Familiarity with project management. Experience and commitment to measuring and tracking progress and outcomes. Work well in a fast-paced environment and able to multitask without sacrificing the quality of work. Reliable, consistent, detail-oriented, and self-motivated.
Preferred - Bilingual (English-Spanish) written and verbal skills. Familiarity with the IRS rules regarding 501(c)(3), 501(c)(4), and PACs; understanding of environmental issues and their potential to engage Latinx communities and communities of color.
Cultural Competence: Demonstrated awareness of one’s own cultural identity, views about differences, and the ability to learn and build on varying cultural and community norms. A complex understanding of racial justice and the urgency of confronting institutional racism and inequity. Commitment to equity and inclusion as organizational practice and culture. Proven track record of successfully working across lines of race, immigration status, ethnicity, language, class, gender, and other identities and experiences.
Working Conditions: This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and audiovisual systems. This position is largely sedentary, often standing or sitting for prolonged periods. Ability to occasionally work evening and weekend hours as needed; ability and willingness to travel up to 30% of the time (currently paused due to COVID-19). The location of this position is flexible. Please note that all LCV staff are currently working remotely during the COVID-19 pandemic.
To Apply: Send a cover letter and resume to hr@lcv.org with “Chispa Campaigns Manager” in the subject line by May 28, 2021. No phone calls, please.
LCV is an Equal Opportunity Employer committed to a racially just, equitable, and inclusive workplace.
May 07, 2021
Full time
Title: Chispa National Campaign Manager
Department: Community & Civic Engagement
Status: Exempt
Reports to: Chispa National Director
Positions Reporting to this Position: None
Location: Flexible
Union Position: Yes
Job Classification Level : D
Salary Range (depending on experience) : $68,000 - $83,000
General Description :
LCV believes our earth is worth fighting for because everyone has a right to clean air, water, and a safe, healthy community. To ensure those rights are protected, we help people use their power to shape policy, hold politicians and polluters accountable, and influence elections.
Our over 2 million members, our volunteers and staff, and our more than 30 state affiliates (together, the Conservation Voter Movement) work for a more just and equitable democracy, where people—not polluters—determine our future. This movement is an influential national network with unparalleled influence in Washington, DC, in state capitals, and in communities around the country.
Chispa, a program of LCV, works to ensure that Latinx communities and leaders have a strong voice in the movement for climate justice and within the environmental movement. In the last two years, Chispa has grown to include grassroots organizing programs focused on Latinx communities in Colorado, Arizona, Nevada, Florida, Maryland, and soon Texas.
LCV is hiring a Chispa National Campaign Manager, a new position in the Chispa program, who will ensure that Chispa develops federal strategy centered on the needs of communities on the ground. We are looking for someone who can support the development of campaigns and who can support the implementation needed to win meaningful policy change. We are looking for someone who combines the curiosity and attention to detail of a researcher, is a strategic thinker who is constantly finding new opportunities and angles for communities to persuade policymakers, and believes in the power and necessity of everyday families to lead the movement for climate justice.
Responsibilities :
Work with national and state teams to support developing, writing, implementing, and evaluating federal strategy and campaign plans that connect to the local level and result in environmental policy victories grounded in racial justice and equity.
Collaborate with the Government Affairs team, digital team, and other departments to support, coordinate, and push federal advocacy efforts that reflect local/state campaigns and vice versa rooted in the voices of communities of color.
Oversee the execution of Chispa’s Clean Buses for Healthy Niños campaign, including supporting state-level work, overseeing federal strategy, ensuring cross-departmental collaboration to advance campaign goals, and tracking campaign progress to date.
Develop, maintain, and nurture strong and transformational relationships with partner organizations, coalitions, and other stakeholders to help advance shared goals around electric school buses and other issues as needed, including supporting the management of the Electric School Bus Coalition.
Seek out and identify issue-based opportunities and make recommendations on policy for Chispa engagement at the state and national levels.
Work closely with Chispa national and state teams to support developing issue-based campaign plans and implementation.
Work with Chispa Organizing Director to ensure that organizing is centered in campaign development. Collaborate on assessing and addressing campaign-specific training needs for Chispa staff and volunteers.
Ensure that the stories, voices, and vision of our grassroots base, particularly communities of color and young people, are central to each campaign’s theory of change, process, and outcomes and are seen as agents of change at the local and federal levels.
Other duties as assigned.
Qualifications :
Work Experience:
Required - Minimum of 3-5 years of experience in issue, labor, community organizing, and/or advocacy campaigns with communities of color, low-income families, and/or Latinx communities. Familiarity with digital and communications strategies and tactics and understanding how they amplify and strengthen community organizing and issue campaigns; Familiarity with community organizing.
Preferred - Research experience; familiarity with community organizing models; Familiarity with federal legislative processes and advocacy.
Skills:
Required - Excellent writing and verbal communication skills, including the ability to write and implement, monitor, and evaluate program and campaign plans. Ability to represent Chispa to a variety of audiences and through a variety of mediums. Fluency in Office Suite. Familiarity with project management. Experience and commitment to measuring and tracking progress and outcomes. Work well in a fast-paced environment and able to multitask without sacrificing the quality of work. Reliable, consistent, detail-oriented, and self-motivated.
Preferred - Bilingual (English-Spanish) written and verbal skills. Familiarity with the IRS rules regarding 501(c)(3), 501(c)(4), and PACs; understanding of environmental issues and their potential to engage Latinx communities and communities of color.
Cultural Competence: Demonstrated awareness of one’s own cultural identity, views about differences, and the ability to learn and build on varying cultural and community norms. A complex understanding of racial justice and the urgency of confronting institutional racism and inequity. Commitment to equity and inclusion as organizational practice and culture. Proven track record of successfully working across lines of race, immigration status, ethnicity, language, class, gender, and other identities and experiences.
Working Conditions: This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and audiovisual systems. This position is largely sedentary, often standing or sitting for prolonged periods. Ability to occasionally work evening and weekend hours as needed; ability and willingness to travel up to 30% of the time (currently paused due to COVID-19). The location of this position is flexible. Please note that all LCV staff are currently working remotely during the COVID-19 pandemic.
To Apply: Send a cover letter and resume to hr@lcv.org with “Chispa Campaigns Manager” in the subject line by May 28, 2021. No phone calls, please.
LCV is an Equal Opportunity Employer committed to a racially just, equitable, and inclusive workplace.
Healthy Schools Campaign (HSC) is a national nonprofit organization based in Chicago that works to make schools healthier places for all children. HSC believes that every child should have a chance to learn and thrive, and advocates for policies and practices that support health and learning, including nutritious food, physical activity, health services and clean air at school. HSC focuses on issues affecting students of color and those from under-invested communities, and strives to make equity part of the public dialogue about education and health.
HSC’s key strategies are to empower school stakeholders to be agents of change at the school and district levels, advocate for district, state and federal policies and build the capacity of schools, school districts and educational agencies to better support student health. HSC works with parents, teachers and principals in Chicago Public Schools, and uses the lessons learned from that work to advocate for key policy and practice changes. This work takes place at the intersection of health, education, equity, community and sustainability.
HSC advocates for policies that support all schools in creating the conditions that ensure students have the opportunity to learn and thrive. HSC’s policy work focuses on integrating health and equity into education policy and practice, and building cross sector support and collaboration that supports student health and school wellness. HSC’s policy work currently focuses on expanding school health services, expanding access to healthy school food, promoting healthy and sustainable school campuses and equitable school funding. HSC has a $2 million budget and a staff team of 16.
Position Opportunity and Description
HSC is seeking a full-time State Policy and Program Director. A primary focus of this work is to advance HSC’s agenda to expand Medicaid-funded school health services in Illinois and other states. This work includes providing support to key stakeholders in leveraging existing policy opportunities as well as advocating for a supportive policy environment. The successful candidate will have demonstrated commitment to HSC’s mission, vision and values.
This position reports to the Senior National Program Director. Specific responsibilities include:
Working with HSC’s leadership and partners to develop and implement a statewide plan to expand Medicaid-funded school health services. This will include managing multi-stakeholder taskforces, and managing a learning collaborative to support school districts as they develop and implement plans for expanding Medicaid-funded school health services.
Providing programming support to HSC’s Healthy Students, Promising Futures Learning Collaborative .
Working with HSC’s leadership and partners to develop and implement an Illinois education policy agenda with health and equity at the center. This agenda will focus on issues including investment in healthy and green school campuses, expanding health services, healthy food and increased and equitable school funding.
Representing HSC by participating in advocacy coalitions and other allied efforts, particularly in Illinois.
Working with HSC’s national and Chicago teams to ensure integration of strategies and activities across the organization.
Assisting in developing and implementing strategies to effectively communicate the work of the organization and raise HSC’s profile and policy agenda in the media.
Contributing to the implementation of fundraising strategies to support and expand this work.
Qualifications
Bachelor’s degree required, Master’s degree preferred, with a minimum of 5+ years of relevant post-college work experience.
An understanding of school-based healthcare delivery systems or Medicaid is a must.
Success engaging stakeholders at a statewide or city-wide level, preferably in Illinois and/or Chicago. Experience working with school stakeholders and school-based health providers is a plus.
Ability to effectively represent HSC to external organizations and individuals, including leading meetings, delivering presentations and speeches, and organizing and leading coalitions.
Very strong writing skills and demonstrated experience articulating complex policy concepts or plans to a variety of audiences.
Ability to build relationships with public officials and their staff. Existing working relationships in Illinois and/or Chicago are a plus.
Ability to research and analyze policy proposals and regulations and make recommendations based on analysis.
Ability to manage multiple projects of varying types and durations.
Excellent communication skills, with strong ability to effectively build consensus among multiple stakeholders.
Strong technology skills and experience using Google products and the Microsoft Suite in a collaborative work setting.
Additional Requirements
The State Policy and Program Director must be based in or near Chicago where the HSC office is located; the HSC office is currently closed, so applicants must have a functioning home office space for effective virtual work through at least the summer of 2021.
This position will require frequent travel throughout Illinois. Must be a licensed driver.
This position will require working some nights and weekends.
This position requires some meeting and event setup and support.
Applicants must be willing to register as a lobbyist and comply with all requirements as required by law.
Compensation
The salary range for this position is $60,000 to $70,000 depending on experience. Generous benefit package includes employer-paid medical, dental and disability insurance, 6% employer matching contribution to a retirement plan after one year of employment and paid vacation and sick leave.
To Apply
HSC is committed to equal opportunity and nondiscrimination and does not discriminate on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, marital status, disability or veteran status. HSC strongly encourages Black, Indigenous, and People of Color (BIPOC), women, LGBTQIA+ people and members of other marginalized communities to apply.
Please respond to this opportunity by May 14 with the following documents and send to state-policy-director@healthyschoolscampaign.org . Please put your full name in the subject line.
Resume and cover letter that includes how you have centered racial equality in your policy and advocacy work
Provide a sample how you engaged stakeholders around a school health policy or implementation effort that you directed or were a key player that you feel is relevant to the work you would be doing at HSC
Three references
No phone calls please. The application deadline is 11:59 pm on May 14, 2021.
May 04, 2021
Full time
Healthy Schools Campaign (HSC) is a national nonprofit organization based in Chicago that works to make schools healthier places for all children. HSC believes that every child should have a chance to learn and thrive, and advocates for policies and practices that support health and learning, including nutritious food, physical activity, health services and clean air at school. HSC focuses on issues affecting students of color and those from under-invested communities, and strives to make equity part of the public dialogue about education and health.
HSC’s key strategies are to empower school stakeholders to be agents of change at the school and district levels, advocate for district, state and federal policies and build the capacity of schools, school districts and educational agencies to better support student health. HSC works with parents, teachers and principals in Chicago Public Schools, and uses the lessons learned from that work to advocate for key policy and practice changes. This work takes place at the intersection of health, education, equity, community and sustainability.
HSC advocates for policies that support all schools in creating the conditions that ensure students have the opportunity to learn and thrive. HSC’s policy work focuses on integrating health and equity into education policy and practice, and building cross sector support and collaboration that supports student health and school wellness. HSC’s policy work currently focuses on expanding school health services, expanding access to healthy school food, promoting healthy and sustainable school campuses and equitable school funding. HSC has a $2 million budget and a staff team of 16.
Position Opportunity and Description
HSC is seeking a full-time State Policy and Program Director. A primary focus of this work is to advance HSC’s agenda to expand Medicaid-funded school health services in Illinois and other states. This work includes providing support to key stakeholders in leveraging existing policy opportunities as well as advocating for a supportive policy environment. The successful candidate will have demonstrated commitment to HSC’s mission, vision and values.
This position reports to the Senior National Program Director. Specific responsibilities include:
Working with HSC’s leadership and partners to develop and implement a statewide plan to expand Medicaid-funded school health services. This will include managing multi-stakeholder taskforces, and managing a learning collaborative to support school districts as they develop and implement plans for expanding Medicaid-funded school health services.
Providing programming support to HSC’s Healthy Students, Promising Futures Learning Collaborative .
Working with HSC’s leadership and partners to develop and implement an Illinois education policy agenda with health and equity at the center. This agenda will focus on issues including investment in healthy and green school campuses, expanding health services, healthy food and increased and equitable school funding.
Representing HSC by participating in advocacy coalitions and other allied efforts, particularly in Illinois.
Working with HSC’s national and Chicago teams to ensure integration of strategies and activities across the organization.
Assisting in developing and implementing strategies to effectively communicate the work of the organization and raise HSC’s profile and policy agenda in the media.
Contributing to the implementation of fundraising strategies to support and expand this work.
Qualifications
Bachelor’s degree required, Master’s degree preferred, with a minimum of 5+ years of relevant post-college work experience.
An understanding of school-based healthcare delivery systems or Medicaid is a must.
Success engaging stakeholders at a statewide or city-wide level, preferably in Illinois and/or Chicago. Experience working with school stakeholders and school-based health providers is a plus.
Ability to effectively represent HSC to external organizations and individuals, including leading meetings, delivering presentations and speeches, and organizing and leading coalitions.
Very strong writing skills and demonstrated experience articulating complex policy concepts or plans to a variety of audiences.
Ability to build relationships with public officials and their staff. Existing working relationships in Illinois and/or Chicago are a plus.
Ability to research and analyze policy proposals and regulations and make recommendations based on analysis.
Ability to manage multiple projects of varying types and durations.
Excellent communication skills, with strong ability to effectively build consensus among multiple stakeholders.
Strong technology skills and experience using Google products and the Microsoft Suite in a collaborative work setting.
Additional Requirements
The State Policy and Program Director must be based in or near Chicago where the HSC office is located; the HSC office is currently closed, so applicants must have a functioning home office space for effective virtual work through at least the summer of 2021.
This position will require frequent travel throughout Illinois. Must be a licensed driver.
This position will require working some nights and weekends.
This position requires some meeting and event setup and support.
Applicants must be willing to register as a lobbyist and comply with all requirements as required by law.
Compensation
The salary range for this position is $60,000 to $70,000 depending on experience. Generous benefit package includes employer-paid medical, dental and disability insurance, 6% employer matching contribution to a retirement plan after one year of employment and paid vacation and sick leave.
To Apply
HSC is committed to equal opportunity and nondiscrimination and does not discriminate on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, marital status, disability or veteran status. HSC strongly encourages Black, Indigenous, and People of Color (BIPOC), women, LGBTQIA+ people and members of other marginalized communities to apply.
Please respond to this opportunity by May 14 with the following documents and send to state-policy-director@healthyschoolscampaign.org . Please put your full name in the subject line.
Resume and cover letter that includes how you have centered racial equality in your policy and advocacy work
Provide a sample how you engaged stakeholders around a school health policy or implementation effort that you directed or were a key player that you feel is relevant to the work you would be doing at HSC
Three references
No phone calls please. The application deadline is 11:59 pm on May 14, 2021.
Healthy Schools Campaign (HSC) is a national nonprofit organization based in Chicago that works to make schools healthier places for all children. HSC believes that every child should have a chance to learn and thrive, and advocates for policies and practices that support health and learning, including nutritious food, physical activity, health services and clean air at school. HSC focuses on issues affecting students of color and those from under-invested communities, and strives to make equity part of the public dialogue about education and health.
HSC’s key strategies are to empower school stakeholders to be agents of change at the school and district levels, advocate for district, state and federal policies and build the capacity of schools, school districts and educational agencies to better support student health. HSC works with parents, teachers and principals in Chicago Public Schools, and uses the lessons learned from that work to advocate for key policy and practice changes. This work takes place at the intersection of health, education, equity, community and sustainability.
HSC produces a robust set of reports, policy briefs, action alerts, articles and newsletters on an annual basis that keep our stakeholders informed and engaged. HSC has a $2 million budget and a staff team of 16.
Position Opportunity and Description
HSC is seeking a full-time Communications Director to oversee, develop and implement the communications plan through an inclusive process that builds the organization and supports and promotes HSC’s programs, advocacy, fundraising and leadership. The successful candidate will bring strong experience advancing a nonprofit’s mission and goals and building audiences via a diverse set of communications platforms; excellent writing skills; a commitment to HSC’s mission; a demonstrated commitment to racial equity; and a hands-on, collaborative approach. The Communications Director will work closely with communications colleagues, senior leadership, and program leads.
This position reports to the Senior Vice President. Specific responsibilities include:
Overseeing HSC’s communications team, which consists of a Communications Manager, and several communications consultants.
Leading a team effort to develop and successfully implement an annual communications plan, as well as tailored plans for individual programs, that result in a comprehensive and coordinated strategy for communicating with a variety of audiences and meeting HSC’s program, policy, development and outreach goals.
Writing and providing editing support for program materials, marketing materials, press outreach and other organizational communications (e.g., reports, newsletter articles, action alerts, letters to the editor, policy briefs, blogs, sign-on letters, policy and fundraising campaigns); producing content for general organizational materials.
Developing, monitoring and interpreting key metrics for evaluating the success and reach of communications strategies.
Developing and successfully meeting project goals and deliverables including scope of work, project workplans and budgets.
Overseeing HSC’s websites, social media channels, blog and newsletters to effectively engage HSC’s key audiences.
Developing and refining key messages and ensuring integration through all channels (e.g., websites, traditional media, social media, newsletters, webinars, speeches, photos and videos, event presentations and donor solicitations).
Contributing to the development and execution of an online giving and individual engagement strategy. Providing significant communications support for other fundraising activities including email, social media and print campaigns and the development of collateral to support corporate and individual donor engagement.
Qualifications
10+ years of post-college experience in a senior communications role with a nonprofit advocacy organization(s); smart and analytical team-oriented person who understands HSC’s mission, goals, programs and structure and can deploy internal and external resources with a sensitivity to organizational capacity and competing priorities.
A commitment to HSC’s mission, vision, values and equity priorities.
Experience effectively managing a team, and demonstrated experience with successful project management; proven ability to work in collaboration, integrate constructive feedback, prioritize work, manage multiple projects and meet deadlines.
Very strong writing skills and experience writing for a diverse set of audiences and in a variety of styles; substantive experience across a variety of communications channels including print, digital, press and social media.
Demonstrated understanding of how to use communications as part of an advocacy agenda to create compelling messages, build audiences and build support from key decision makers, partners and funders preferred.
Experience writing reports, memos and other materials for an audience of education and health policymakers and leaders and philanthropic program officers preferred.
Experience messaging to corporate and individual donors – both prospective and existing; experience using social media to build brands and attract and steward donors preferred.
Experience working with the media to place stories, be responsive to timely news and develop relationships that result in longer-term story development and organization/program brand building opportunities preferred.
Strong technology skills and an understanding of how to apply technology to achieve communications goals. Experience using Adobe Creative Suite (specifically InDesign, Photoshop and Illustrator), WordPress, Trello, data management systems (HSC uses Salesforce), and social media platforms preferred.
Additional Requirements
The Communications Director must be based in or near Chicago where the HSC office is located; the HSC office is currently closed so applicants must have a functioning home-office space for effective virtual work through at least the summer of 2021.
This position will require some travel.
This position will require working some nights and weekends.
This position requires some meeting and event setup and support.
Candidates must be willing to submit to background checks including criminal and driving record reviews.
The salary range for this position is $70,000 to $80,000 depending on experience. Generous benefit package includes employer paid medical, dental and disability insurance, 6% employer matching contribution to a retirement plan after one year of employment and paid vacation and sick leave.
To Apply
HSC is committed to equal opportunity and nondiscrimination and does not discriminate on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, marital status, disability or veteran status. HSC strongly encourages Black, Indigenous, and People of Color (BIPOC), women, LGBTQIA+ people and members of other marginalized communities to apply.
Please respond to this opportunity by May 14 with the following documents and send to communications-director@healthyschoolscampaign.org . Please put your full name in the subject line.
Resume and cover letter that includes how you have centered racial equality in your communications work
Sample organizational communications plan or project that you shepherded from beginning to end
Three references
No phone calls please. The application deadline is 11:59 pm on May 14, 2021.
May 03, 2021
Full time
Healthy Schools Campaign (HSC) is a national nonprofit organization based in Chicago that works to make schools healthier places for all children. HSC believes that every child should have a chance to learn and thrive, and advocates for policies and practices that support health and learning, including nutritious food, physical activity, health services and clean air at school. HSC focuses on issues affecting students of color and those from under-invested communities, and strives to make equity part of the public dialogue about education and health.
HSC’s key strategies are to empower school stakeholders to be agents of change at the school and district levels, advocate for district, state and federal policies and build the capacity of schools, school districts and educational agencies to better support student health. HSC works with parents, teachers and principals in Chicago Public Schools, and uses the lessons learned from that work to advocate for key policy and practice changes. This work takes place at the intersection of health, education, equity, community and sustainability.
HSC produces a robust set of reports, policy briefs, action alerts, articles and newsletters on an annual basis that keep our stakeholders informed and engaged. HSC has a $2 million budget and a staff team of 16.
Position Opportunity and Description
HSC is seeking a full-time Communications Director to oversee, develop and implement the communications plan through an inclusive process that builds the organization and supports and promotes HSC’s programs, advocacy, fundraising and leadership. The successful candidate will bring strong experience advancing a nonprofit’s mission and goals and building audiences via a diverse set of communications platforms; excellent writing skills; a commitment to HSC’s mission; a demonstrated commitment to racial equity; and a hands-on, collaborative approach. The Communications Director will work closely with communications colleagues, senior leadership, and program leads.
This position reports to the Senior Vice President. Specific responsibilities include:
Overseeing HSC’s communications team, which consists of a Communications Manager, and several communications consultants.
Leading a team effort to develop and successfully implement an annual communications plan, as well as tailored plans for individual programs, that result in a comprehensive and coordinated strategy for communicating with a variety of audiences and meeting HSC’s program, policy, development and outreach goals.
Writing and providing editing support for program materials, marketing materials, press outreach and other organizational communications (e.g., reports, newsletter articles, action alerts, letters to the editor, policy briefs, blogs, sign-on letters, policy and fundraising campaigns); producing content for general organizational materials.
Developing, monitoring and interpreting key metrics for evaluating the success and reach of communications strategies.
Developing and successfully meeting project goals and deliverables including scope of work, project workplans and budgets.
Overseeing HSC’s websites, social media channels, blog and newsletters to effectively engage HSC’s key audiences.
Developing and refining key messages and ensuring integration through all channels (e.g., websites, traditional media, social media, newsletters, webinars, speeches, photos and videos, event presentations and donor solicitations).
Contributing to the development and execution of an online giving and individual engagement strategy. Providing significant communications support for other fundraising activities including email, social media and print campaigns and the development of collateral to support corporate and individual donor engagement.
Qualifications
10+ years of post-college experience in a senior communications role with a nonprofit advocacy organization(s); smart and analytical team-oriented person who understands HSC’s mission, goals, programs and structure and can deploy internal and external resources with a sensitivity to organizational capacity and competing priorities.
A commitment to HSC’s mission, vision, values and equity priorities.
Experience effectively managing a team, and demonstrated experience with successful project management; proven ability to work in collaboration, integrate constructive feedback, prioritize work, manage multiple projects and meet deadlines.
Very strong writing skills and experience writing for a diverse set of audiences and in a variety of styles; substantive experience across a variety of communications channels including print, digital, press and social media.
Demonstrated understanding of how to use communications as part of an advocacy agenda to create compelling messages, build audiences and build support from key decision makers, partners and funders preferred.
Experience writing reports, memos and other materials for an audience of education and health policymakers and leaders and philanthropic program officers preferred.
Experience messaging to corporate and individual donors – both prospective and existing; experience using social media to build brands and attract and steward donors preferred.
Experience working with the media to place stories, be responsive to timely news and develop relationships that result in longer-term story development and organization/program brand building opportunities preferred.
Strong technology skills and an understanding of how to apply technology to achieve communications goals. Experience using Adobe Creative Suite (specifically InDesign, Photoshop and Illustrator), WordPress, Trello, data management systems (HSC uses Salesforce), and social media platforms preferred.
Additional Requirements
The Communications Director must be based in or near Chicago where the HSC office is located; the HSC office is currently closed so applicants must have a functioning home-office space for effective virtual work through at least the summer of 2021.
This position will require some travel.
This position will require working some nights and weekends.
This position requires some meeting and event setup and support.
Candidates must be willing to submit to background checks including criminal and driving record reviews.
The salary range for this position is $70,000 to $80,000 depending on experience. Generous benefit package includes employer paid medical, dental and disability insurance, 6% employer matching contribution to a retirement plan after one year of employment and paid vacation and sick leave.
To Apply
HSC is committed to equal opportunity and nondiscrimination and does not discriminate on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, marital status, disability or veteran status. HSC strongly encourages Black, Indigenous, and People of Color (BIPOC), women, LGBTQIA+ people and members of other marginalized communities to apply.
Please respond to this opportunity by May 14 with the following documents and send to communications-director@healthyschoolscampaign.org . Please put your full name in the subject line.
Resume and cover letter that includes how you have centered racial equality in your communications work
Sample organizational communications plan or project that you shepherded from beginning to end
Three references
No phone calls please. The application deadline is 11:59 pm on May 14, 2021.