Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 9:30am- 6:00pm, Monday – Thursday 10:30am- 7:00pm (Friday & Saturday OFF) or Tues, Wed, Thursday, 9:30am- 7:00pm, Fri 8am -5:30pm, Sat 8am -12pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 9:30am- 6:00pm, Monday – Thursday 10:30am- 7:00pm (Friday & Saturday OFF) or Tues, Wed, Thursday, 9:30am- 7:00pm, Fri 8am -5:30pm, Sat 8am -12pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Rapid Insurance is a full-service Insurance Agency that provides Home & Auto, Renters, Bonds & Umbrellas, Commercial, Business, Workman's Comp & General Liability policies. We ensure that everyone qualifies for insurance, so that you can protect your family, your business and your future. We are seeking a motivated and driven Inside Sales Agent to join our team This is a great opportunity to work with our a high-energy specialized team.
THIS IS A REMOTE SET UP!
RESPONSIBILITIES:
Calls out leads and engages potential customers in conversations to generate appointments
Systematizes the conversion process for maximum effectiveness - Records and tracks productivity and sales metrics, and provide regular reports
Responds efficiently to customer inquiries, primarily in the form of sales leads
Documents, assigns, and follows up on leads in a timely manner
Manages tasks, follow-ups, and appointments effectively
Provides daily and weekly progress reports and appointment updates
Maintains confidentiality and handles sensitive files and information with trustworthiness
QUALIFICATIONS:
Bilingual in Spanish and English
Experience in sales/cold calling
Strong task management and organizational skills
Ability to work in a fast paced environment
Willing to work on U.S. time zone
TECH REQUIREMENT:
Computer - at least i5 or equivalent with 8gb RAM
Internet Speed - At least 30 MBPS Download speed
Jun 23, 2023
Full time
Rapid Insurance is a full-service Insurance Agency that provides Home & Auto, Renters, Bonds & Umbrellas, Commercial, Business, Workman's Comp & General Liability policies. We ensure that everyone qualifies for insurance, so that you can protect your family, your business and your future. We are seeking a motivated and driven Inside Sales Agent to join our team This is a great opportunity to work with our a high-energy specialized team.
THIS IS A REMOTE SET UP!
RESPONSIBILITIES:
Calls out leads and engages potential customers in conversations to generate appointments
Systematizes the conversion process for maximum effectiveness - Records and tracks productivity and sales metrics, and provide regular reports
Responds efficiently to customer inquiries, primarily in the form of sales leads
Documents, assigns, and follows up on leads in a timely manner
Manages tasks, follow-ups, and appointments effectively
Provides daily and weekly progress reports and appointment updates
Maintains confidentiality and handles sensitive files and information with trustworthiness
QUALIFICATIONS:
Bilingual in Spanish and English
Experience in sales/cold calling
Strong task management and organizational skills
Ability to work in a fast paced environment
Willing to work on U.S. time zone
TECH REQUIREMENT:
Computer - at least i5 or equivalent with 8gb RAM
Internet Speed - At least 30 MBPS Download speed
Medicare180 Insurance, a family owned and senior focused life and health insurance agency is seeking a bi-lingual individual to join our team as an insurance sales/agent/producer. No licenses required. Salary as you train, commissions and health insurance included.
The right individual must enjoy helping seniors, be a people person, enjoy hard work, and the team environment. There is no limit to your earning potential or job satisfaction! Contact us today for a casual conversation about what we have to offer!
Nov 01, 2022
Full time
Medicare180 Insurance, a family owned and senior focused life and health insurance agency is seeking a bi-lingual individual to join our team as an insurance sales/agent/producer. No licenses required. Salary as you train, commissions and health insurance included.
The right individual must enjoy helping seniors, be a people person, enjoy hard work, and the team environment. There is no limit to your earning potential or job satisfaction! Contact us today for a casual conversation about what we have to offer!
Partner with staff and other leaders to develop improvements
Supervise, monitor, track, and direct day to day staff operations
Ensure team supports and adheres to all improvement measurements
Work closely with manager for staff performance issues
Work directly with customers in escalated situations
Collaborate with other management on employee selection, career development, and training
Maintain a positive work environment that supports a quality driven team
Assume accountability for ensuring individual/team meet their performance metrics
Continuous coaching of the team to ensure the individual/team performance goals are achieved
Identify high potential staff for succession planning
Facilitate meetings to communicate team performance goals and results; share general corporate communications; and provide a forum for surfacing opportunities and/or issues
Use a balanced scoreboard to manage team performance
Provide regular performance reports to the Business manager
Work with other departments to promote positive customer experience and improve market share
Work directly with customers in a sales and service capacity as needed
Perform Human Resources duties
Oct 28, 2022
Full time
Partner with staff and other leaders to develop improvements
Supervise, monitor, track, and direct day to day staff operations
Ensure team supports and adheres to all improvement measurements
Work closely with manager for staff performance issues
Work directly with customers in escalated situations
Collaborate with other management on employee selection, career development, and training
Maintain a positive work environment that supports a quality driven team
Assume accountability for ensuring individual/team meet their performance metrics
Continuous coaching of the team to ensure the individual/team performance goals are achieved
Identify high potential staff for succession planning
Facilitate meetings to communicate team performance goals and results; share general corporate communications; and provide a forum for surfacing opportunities and/or issues
Use a balanced scoreboard to manage team performance
Provide regular performance reports to the Business manager
Work with other departments to promote positive customer experience and improve market share
Work directly with customers in a sales and service capacity as needed
Perform Human Resources duties
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
Jun 17, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
May 09, 2022
Full time
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
You will be part of ActBlue’s newly expanded Democratic Politics and Elections department, designed to support campaigns and electoral groups using ActBlue for digital fundraising and organizing. You will own a portfolio of accounts within the Midwest region, providing maintenance and strategic advising to ensure that they are effectively using and leveraging ActBlue.
WHAT YOU WILL DO:
Work as part of a regional team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of campaigns, providing support in account set-up and ongoing maintenance issues;
Use established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on the ActBlue product;
Maintain deep and nuanced knowledge of the ActBlue product;
Collaborate with colleagues on ways to improve account management and campaign support;
Work outside of regular business hours (i.e., 9:00 AM - 5:00 PM) as required;
Travel as required.
WHAT YOU BRING:
1-3 years working in a professional environment;
Experience working in an electoral or nonprofit setting;
Experience working in a fast paced, problem solving role preferred;
Recent or current experience working in the Midwest region (MI or WI preferred)
Self-starter mentality: capable of working independently, but motivated by ActBlue’s big picture mission and goals;
Clear and compassionate writing and verbal communication;
Strong organizational skills, with keen attention to detail and high fidelity to follow up and follow through on commitments;
Ability to build strong relationships with internal and external stakeholders;
Ability to handle confidential information;
Electoral experience, including volunteer or internships, is preferred;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION
This posting is for a full-time, remote, salaried position, but must live within the region ( IA, IL, IN, MI, MN, MO, OH, PA, WI, or WV).
Salary Range : $55,000 - 70,000 depending on experience.
BENEFITS:
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
Automatic 2% 401K contribution, plus up to 6% match
Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.
INCLUSION STATEMENT:
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.
Nov 01, 2021
Full time
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
You will be part of ActBlue’s newly expanded Democratic Politics and Elections department, designed to support campaigns and electoral groups using ActBlue for digital fundraising and organizing. You will own a portfolio of accounts within the Midwest region, providing maintenance and strategic advising to ensure that they are effectively using and leveraging ActBlue.
WHAT YOU WILL DO:
Work as part of a regional team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of campaigns, providing support in account set-up and ongoing maintenance issues;
Use established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on the ActBlue product;
Maintain deep and nuanced knowledge of the ActBlue product;
Collaborate with colleagues on ways to improve account management and campaign support;
Work outside of regular business hours (i.e., 9:00 AM - 5:00 PM) as required;
Travel as required.
WHAT YOU BRING:
1-3 years working in a professional environment;
Experience working in an electoral or nonprofit setting;
Experience working in a fast paced, problem solving role preferred;
Recent or current experience working in the Midwest region (MI or WI preferred)
Self-starter mentality: capable of working independently, but motivated by ActBlue’s big picture mission and goals;
Clear and compassionate writing and verbal communication;
Strong organizational skills, with keen attention to detail and high fidelity to follow up and follow through on commitments;
Ability to build strong relationships with internal and external stakeholders;
Ability to handle confidential information;
Electoral experience, including volunteer or internships, is preferred;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION
This posting is for a full-time, remote, salaried position, but must live within the region ( IA, IL, IN, MI, MN, MO, OH, PA, WI, or WV).
Salary Range : $55,000 - 70,000 depending on experience.
BENEFITS:
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
Automatic 2% 401K contribution, plus up to 6% match
Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.
INCLUSION STATEMENT:
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
You will be part of ActBlue’s newly expanded Democratic Politics and Elections department, designed to support campaigns and electoral groups using ActBlue for digital fundraising and organizing. You will own a portfolio of accounts within the New England and Mid Atlantic region, providing maintenance and strategic advising to ensure that they are effectively using and leveraging ActBlue.
WHAT YOU WILL DO:
Work as part of a regional team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of campaigns, providing support in account set-up and ongoing maintenance issues;
Use established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on the ActBlue product;
Maintain deep and nuanced knowledge of the ActBlue product;
Collaborate with colleagues on ways to improve account management and campaign support.
Work outside of regular business hours (i.e., 9:00 AM - 5:00 PM) as required;
Travel as required
WHAT YOU BRING:
1-3 years working in a professional environment;
Experience working in an electoral or nonprofit setting;
Experience working in a fast paced, problem solving role preferred;
Recent or current experience working in the New England and Mid Atlantic region (MA, ME, NH, and VT preferred)
Self-starter mentality: capable of working independently, but motivated by ActBlue’s big picture mission and goals;
Clear and compassionate writing and verbal communication;
Strong organizational skills, with keen attention to detail and high fidelity to follow up and follow through on commitments;
Ability to build strong relationships with internal and external stakeholders;
Ability to handle confidential information;
Electoral experience, including volunteer or internships, is preferred;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION
This posting is for a full-time, remote, salaried position. This position must live within the New England and Mid Atlantic region (New and Mid Atlantic: CT, DC, DE, MA, MD, ME, NH, NJ, NY, RI, VT). ActBlue is currently authorized to support remote work employees in Arizona, California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, Virginia, Washington, Washington D.C., and Wisconsin.
Salary Range : $55,000 - 70,000 based on experience.
The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.
BENEFITS:
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
Automatic 2% 401K contribution, plus up to 6% match
Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
INCLUSION STATEMENT:
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.
Nov 01, 2021
Full time
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
You will be part of ActBlue’s newly expanded Democratic Politics and Elections department, designed to support campaigns and electoral groups using ActBlue for digital fundraising and organizing. You will own a portfolio of accounts within the New England and Mid Atlantic region, providing maintenance and strategic advising to ensure that they are effectively using and leveraging ActBlue.
WHAT YOU WILL DO:
Work as part of a regional team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of campaigns, providing support in account set-up and ongoing maintenance issues;
Use established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on the ActBlue product;
Maintain deep and nuanced knowledge of the ActBlue product;
Collaborate with colleagues on ways to improve account management and campaign support.
Work outside of regular business hours (i.e., 9:00 AM - 5:00 PM) as required;
Travel as required
WHAT YOU BRING:
1-3 years working in a professional environment;
Experience working in an electoral or nonprofit setting;
Experience working in a fast paced, problem solving role preferred;
Recent or current experience working in the New England and Mid Atlantic region (MA, ME, NH, and VT preferred)
Self-starter mentality: capable of working independently, but motivated by ActBlue’s big picture mission and goals;
Clear and compassionate writing and verbal communication;
Strong organizational skills, with keen attention to detail and high fidelity to follow up and follow through on commitments;
Ability to build strong relationships with internal and external stakeholders;
Ability to handle confidential information;
Electoral experience, including volunteer or internships, is preferred;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION
This posting is for a full-time, remote, salaried position. This position must live within the New England and Mid Atlantic region (New and Mid Atlantic: CT, DC, DE, MA, MD, ME, NH, NJ, NY, RI, VT). ActBlue is currently authorized to support remote work employees in Arizona, California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, Virginia, Washington, Washington D.C., and Wisconsin.
Salary Range : $55,000 - 70,000 based on experience.
The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.
BENEFITS:
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
Automatic 2% 401K contribution, plus up to 6% match
Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
INCLUSION STATEMENT:
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.
PHYSICIAN FOR HUMAN RIGHTS
256 West 38th St, New York, NY 10018
Location: This position is usually located in our headquarters in New York City, but is remote while offices remain closed due to the COVID-19 pandemic.
Classification: Full-time | Exempt
Work Authorization: Applicants must be authorized to work in the United States.
Organization Description
Physicians for Human Rights (PHR) is a preeminent international advocacy and research organization that uses science and medicine to prevent mass atrocities and severe human rights violations. For more than 30 years, PHR has mobilized a community of clinicians and human rights professionals to advance human rights, public health, and social justice across the globe. In this time, it has become a trailblazer in its field, leading landmark investigations into crimes against humanity, and earning a 1997 Nobel Prize for its investigation of the health impact of land mines in Cambodia. PHR has also exposed the use of chemical weapons against civilians in Iraq, exhumed mass graves in Bosnia and Rwanda for international tribunals and provided evidence for criminal investigations into torture and extrajudicial executions.
Today, PHR is on the front lines of the most pressing human rights crises of our time, from the coup in Myanmar, to U.S. police violence, and the COVID-19 pandemic. The last year has only highlighted the critical importance of using science-based approaches to safeguard human rights, most particularly those of women and children, immigrants, refugees, detainees, and other populations at risk.
Recent highlights of PHR’s work include:
Advocating for an Evidence-based Response to the Pandemic : Since the start of the coronavirus crisis, PHR has sounded the alarm over the grave risks posed by COVID-19 to populations in areas where health systems are underdeveloped, decimated by armed conflict, or virtually nonexistent. PHR is elevating the voices of local health providers about the extreme dangers of COVID-19 to their communities and supporting partners around the world in advocating for a concerted, collaborative, science- and rights- based worldwide response.
Documenting Police Violence : Following President Trump’s July 26, 2020 order to deploy federal agents to protest sites around the country, PHR sent an expert team to Portland, Oregon to investigate reports of the extreme force police and federal agents were using against protestors and first responders.
Highlighting Violence Against the Rohingya : PHR has produced numerous reports documenting serious human rights violations against the Rohingya people of Myanmar. Its latest research sheds new light on the patterns of extreme injuries, specifically related to sexual violence, that survivors suffered through rape, gang rape, mutilation, forced witnessing of sexual assault, and other forms of sexual violence.
PHR’s vital work is sustained by a dynamic and deeply committed team of approximately 45 based in New York, Boston, Washington, D.C., Kenya, and the Democratic Republic of the Congo. It is also supported by a prominent Board and an annual operating budget of nearly $8-9M.
Role Description
The Director of Institutional Development is responsible for identifying new prospective donors and creating and implementing strategies for PHR’s institutional giving program, comprised of foundations, governments, and corporate funders. The director of institutional development will report to the CDMO and supervise a staff of three. They will help to establish and maintain relationships with PHR’s institutional funders and will work closely with PHR leadership and other staff to design and prepare funding proposals and reports, and to help ensure compliance with all awarded grants and their requirements. This role will also be instrumental in the development of new programmatic areas of work during the 2021/22 year.
The ideal candidate will have experience growing and managing a diverse portfolio of funders and grants in line with strategic organizational priorities, and a demonstrated capability in forming strong relationships with funders and partners.
Reports to: Chief Marketing and Development Officer (CMDO)
Responsibilities
Develop and manage the stewardship of institutional funders in conjunction with the Chief Marketing and Development Officer (CMDO), COO, Executive Director, and senior leadership.
Support PHR’s new strategic planning process, including in the development of institutional giving strategies and the identification of potential funders to support new program areas.
Identify and steward new institutional funding prospects, as well as steward current donor relationships; develop and implement solicitation and cultivation strategies.
Oversee and prepare written communications as well as delegate writing projects for the development department including letters of inquiry, proposals, reports, budgets, pitch letters, grant applications, and periodic updates on activities to secure new funding and renewals, and to comply with grant reporting requirements.
Coordinate with senior and program staff on grant fundraising efforts and oversee submission of proposals and reports; manage negotiation of government and foundation contracts.
Partner with COO and CMDO to prepare grant budget proposals, financial reports, and other information for tracking, analysis, budgeting, and internal/external reporting.
Oversee adherence to calendar for proposal and reporting deadlines.
Recruit, hire, and supervise a top-notch professional staff that also includes rotating interns.
Assist the CMDO with other functions as needed.
Qualifications and Skills
Bachelor’s degree is required.
Minimum six to eight years demonstrated successful management of a complex fundraising program, including foundation relations, and grant writing experience, or equivalent experience. Knowledge of Moves Management a plus.
Experience working with a range of funding partners, including government funders and grants.
Proven understanding of, and ability to work with and prepare budgets.
Demonstrated experience inspiring and leading a dynamic team, supporting professional development, effectively delegating, and project managing multiple simultaneous work-streams.
Strong writing and content development skills, direct grant writing expertise, and a track record of successfully securing institutional funding, and exceeding contributed income goals in a competitive fundraising environment. Proficiency with Microsoft Office applications, especially MS Word, MS Excel, MS Outlook.
Working knowledge of Salesforce a plus.
Skills
Outstanding communications skills, both verbal and written, including the ability to write and edit persuasively on a wide range of human rights issues, and the ability to grasp and communicate substantive PHR policies and programs.
Excellent interpersonal skills which include the ability to work with staff at all levels; interact with donors; and represent PHR with tact, diplomacy, and confidentiality.
Excellent organizational and project management skills, including ability to ensure deadlines are met.
Ability to exercise sound judgment and leadership in a collaborative, professional, and ethical manner.
Strong commitment to the mission and goals of PHR.
Mature, resilient, resourceful, and detail-oriented, with the ability to work both independently, and as a member of a team.
Strong commitment to the mission and goals of PHR.
Salary and Benefits
PHR offers competitive compensation, with options for medical, dental, disability, and life insurance, a retirement savings plan, and generous vacation. PHR observes the last week of the calendar year as an opportunity to refresh, with all offices closed.
More information about Physicians for Human Rights can be found at www.phr.org.
To Apply
Please combine your cover letter and resume as a pdf or word document and send it to resumes@phr.org. Indicate your “ Last Name/First Name, Director of Institutional Development ” in the email subject line.
A complete application consists of:
a) A thoughtful cover letter explaining why you are qualified for/interested in the
Director of Institutional Development position with PHR.
b) Resume/curriculum vitae.
Only complete applications in the format requested sent to resumes@phr.org will be considered.
Physicians for Human Rights is an equal opportunity employer committed to inclusive hiring and dedicated to diversity in its work and staff. We recruit and hire without discrimination based on race, national origin, religion, gender, gender identity, sexual orientation, prior conviction, arrest history, disability, marital status, veteran status, age, or any other protection afforded by law.
Aug 19, 2021
Full time
Location: This position is usually located in our headquarters in New York City, but is remote while offices remain closed due to the COVID-19 pandemic.
Classification: Full-time | Exempt
Work Authorization: Applicants must be authorized to work in the United States.
Organization Description
Physicians for Human Rights (PHR) is a preeminent international advocacy and research organization that uses science and medicine to prevent mass atrocities and severe human rights violations. For more than 30 years, PHR has mobilized a community of clinicians and human rights professionals to advance human rights, public health, and social justice across the globe. In this time, it has become a trailblazer in its field, leading landmark investigations into crimes against humanity, and earning a 1997 Nobel Prize for its investigation of the health impact of land mines in Cambodia. PHR has also exposed the use of chemical weapons against civilians in Iraq, exhumed mass graves in Bosnia and Rwanda for international tribunals and provided evidence for criminal investigations into torture and extrajudicial executions.
Today, PHR is on the front lines of the most pressing human rights crises of our time, from the coup in Myanmar, to U.S. police violence, and the COVID-19 pandemic. The last year has only highlighted the critical importance of using science-based approaches to safeguard human rights, most particularly those of women and children, immigrants, refugees, detainees, and other populations at risk.
Recent highlights of PHR’s work include:
Advocating for an Evidence-based Response to the Pandemic : Since the start of the coronavirus crisis, PHR has sounded the alarm over the grave risks posed by COVID-19 to populations in areas where health systems are underdeveloped, decimated by armed conflict, or virtually nonexistent. PHR is elevating the voices of local health providers about the extreme dangers of COVID-19 to their communities and supporting partners around the world in advocating for a concerted, collaborative, science- and rights- based worldwide response.
Documenting Police Violence : Following President Trump’s July 26, 2020 order to deploy federal agents to protest sites around the country, PHR sent an expert team to Portland, Oregon to investigate reports of the extreme force police and federal agents were using against protestors and first responders.
Highlighting Violence Against the Rohingya : PHR has produced numerous reports documenting serious human rights violations against the Rohingya people of Myanmar. Its latest research sheds new light on the patterns of extreme injuries, specifically related to sexual violence, that survivors suffered through rape, gang rape, mutilation, forced witnessing of sexual assault, and other forms of sexual violence.
PHR’s vital work is sustained by a dynamic and deeply committed team of approximately 45 based in New York, Boston, Washington, D.C., Kenya, and the Democratic Republic of the Congo. It is also supported by a prominent Board and an annual operating budget of nearly $8-9M.
Role Description
The Director of Institutional Development is responsible for identifying new prospective donors and creating and implementing strategies for PHR’s institutional giving program, comprised of foundations, governments, and corporate funders. The director of institutional development will report to the CDMO and supervise a staff of three. They will help to establish and maintain relationships with PHR’s institutional funders and will work closely with PHR leadership and other staff to design and prepare funding proposals and reports, and to help ensure compliance with all awarded grants and their requirements. This role will also be instrumental in the development of new programmatic areas of work during the 2021/22 year.
The ideal candidate will have experience growing and managing a diverse portfolio of funders and grants in line with strategic organizational priorities, and a demonstrated capability in forming strong relationships with funders and partners.
Reports to: Chief Marketing and Development Officer (CMDO)
Responsibilities
Develop and manage the stewardship of institutional funders in conjunction with the Chief Marketing and Development Officer (CMDO), COO, Executive Director, and senior leadership.
Support PHR’s new strategic planning process, including in the development of institutional giving strategies and the identification of potential funders to support new program areas.
Identify and steward new institutional funding prospects, as well as steward current donor relationships; develop and implement solicitation and cultivation strategies.
Oversee and prepare written communications as well as delegate writing projects for the development department including letters of inquiry, proposals, reports, budgets, pitch letters, grant applications, and periodic updates on activities to secure new funding and renewals, and to comply with grant reporting requirements.
Coordinate with senior and program staff on grant fundraising efforts and oversee submission of proposals and reports; manage negotiation of government and foundation contracts.
Partner with COO and CMDO to prepare grant budget proposals, financial reports, and other information for tracking, analysis, budgeting, and internal/external reporting.
Oversee adherence to calendar for proposal and reporting deadlines.
Recruit, hire, and supervise a top-notch professional staff that also includes rotating interns.
Assist the CMDO with other functions as needed.
Qualifications and Skills
Bachelor’s degree is required.
Minimum six to eight years demonstrated successful management of a complex fundraising program, including foundation relations, and grant writing experience, or equivalent experience. Knowledge of Moves Management a plus.
Experience working with a range of funding partners, including government funders and grants.
Proven understanding of, and ability to work with and prepare budgets.
Demonstrated experience inspiring and leading a dynamic team, supporting professional development, effectively delegating, and project managing multiple simultaneous work-streams.
Strong writing and content development skills, direct grant writing expertise, and a track record of successfully securing institutional funding, and exceeding contributed income goals in a competitive fundraising environment. Proficiency with Microsoft Office applications, especially MS Word, MS Excel, MS Outlook.
Working knowledge of Salesforce a plus.
Skills
Outstanding communications skills, both verbal and written, including the ability to write and edit persuasively on a wide range of human rights issues, and the ability to grasp and communicate substantive PHR policies and programs.
Excellent interpersonal skills which include the ability to work with staff at all levels; interact with donors; and represent PHR with tact, diplomacy, and confidentiality.
Excellent organizational and project management skills, including ability to ensure deadlines are met.
Ability to exercise sound judgment and leadership in a collaborative, professional, and ethical manner.
Strong commitment to the mission and goals of PHR.
Mature, resilient, resourceful, and detail-oriented, with the ability to work both independently, and as a member of a team.
Strong commitment to the mission and goals of PHR.
Salary and Benefits
PHR offers competitive compensation, with options for medical, dental, disability, and life insurance, a retirement savings plan, and generous vacation. PHR observes the last week of the calendar year as an opportunity to refresh, with all offices closed.
More information about Physicians for Human Rights can be found at www.phr.org.
To Apply
Please combine your cover letter and resume as a pdf or word document and send it to resumes@phr.org. Indicate your “ Last Name/First Name, Director of Institutional Development ” in the email subject line.
A complete application consists of:
a) A thoughtful cover letter explaining why you are qualified for/interested in the
Director of Institutional Development position with PHR.
b) Resume/curriculum vitae.
Only complete applications in the format requested sent to resumes@phr.org will be considered.
Physicians for Human Rights is an equal opportunity employer committed to inclusive hiring and dedicated to diversity in its work and staff. We recruit and hire without discrimination based on race, national origin, religion, gender, gender identity, sexual orientation, prior conviction, arrest history, disability, marital status, veteran status, age, or any other protection afforded by law.
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales associate - Spanish - English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Bilingual Licensed Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
Jun 14, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales associate - Spanish - English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Bilingual Licensed Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device
Flexible and growth-oriented study sessions
All state licensing exam fees covered by company
Yearly renewal of license provided by TTEC as your employer
Company-provided computer once you have secured your license
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wage of $17.00 as you earn as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device
Flexible and growth-oriented study sessions
All state licensing exam fees covered by company
Yearly renewal of license provided by TTEC as your employer
Company-provided computer once you have secured your license
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wage of $17.00 as you earn as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent in Las Vegas, NV . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Las Vegas, NV area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • $17.00 per hour as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus • And yes…all the competitive performance bonus opportunities and benefits you’d expect. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring • Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Primary Location
: US-NV-Las Vegas
Job
: _Customer Care Representative
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent in Las Vegas, NV . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Las Vegas, NV area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • $17.00 per hour as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus • And yes…all the competitive performance bonus opportunities and benefits you’d expect. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring • Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Primary Location
: US-NV-Las Vegas
Job
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base wage of $23.00/hour.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English
High speed internet access (>15 mbps)
Current Health insurance license
Minimum six (6) months sales experience
Ability to adapt and excel in a fast-paced work environment
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base wage of $23.00/hour.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English
High speed internet access (>15 mbps)
Current Health insurance license
Minimum six (6) months sales experience
Ability to adapt and excel in a fast-paced work environment
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Active Health License Required Remote Health Insurance Agent- Work from your Home Office & Make a Great Income! (Paid Weekly)
Hiring Immediately! Does Uncapped Income potential motivate you? Are you ready to take control of your earnings? No cold calls, this is an inbound call center. We pay for the leads! If you are a licensed agent who wants to sell ACA let’s talk! HolaDoctor is a comprehensive health and wellness digital network. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote team of licensed insurance sales agents. We are a multicultural company with a focus on providing the best health insurance options for each individual across the U.S. We are growing and promote from within!
Paid Training and continuous broker support.
Flexible Schedule is available.
Most advanced sales technology industry wide.
Bonus Pay.
No cold calling. We provide the leads. There is no cost to you.
Competitive commissions and daily incentives.
Weekly payout.
Tele-Health Benefits.
Active Health Insurance License (Required).
We cover all your state licenses and carrier appointments at no cost to you. Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development. Start out as a 1099 associate and within 90 days move into a W-2 role with added benefits (based on performance).
Salary (Competitive Commission Structure)
Up to $80,000 per year or more.
Job Type
1099 Independent Contractor.
This is a year-round position. We are busy and will keep the leads coming.
We pay for the leads.
Qualifications
Sales Experience: 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance customers.
A Front Lines Superstar: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
A Customer-Centric Closer: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Jun 11, 2021
Contractor
Active Health License Required Remote Health Insurance Agent- Work from your Home Office & Make a Great Income! (Paid Weekly)
Hiring Immediately! Does Uncapped Income potential motivate you? Are you ready to take control of your earnings? No cold calls, this is an inbound call center. We pay for the leads! If you are a licensed agent who wants to sell ACA let’s talk! HolaDoctor is a comprehensive health and wellness digital network. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote team of licensed insurance sales agents. We are a multicultural company with a focus on providing the best health insurance options for each individual across the U.S. We are growing and promote from within!
Paid Training and continuous broker support.
Flexible Schedule is available.
Most advanced sales technology industry wide.
Bonus Pay.
No cold calling. We provide the leads. There is no cost to you.
Competitive commissions and daily incentives.
Weekly payout.
Tele-Health Benefits.
Active Health Insurance License (Required).
We cover all your state licenses and carrier appointments at no cost to you. Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development. Start out as a 1099 associate and within 90 days move into a W-2 role with added benefits (based on performance).
Salary (Competitive Commission Structure)
Up to $80,000 per year or more.
Job Type
1099 Independent Contractor.
This is a year-round position. We are busy and will keep the leads coming.
We pay for the leads.
Qualifications
Sales Experience: 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance customers.
A Front Lines Superstar: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
A Customer-Centric Closer: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Work from your Home Office and get Paid Weekly with qualified Sales Leads!
Do you want to join an exciting, innovating company? Are you looking to take your career to the next level? You will be rewarded for providing first-class service, educating & supporting nationwide inbound calls from eligible Medicare recipients through our Sales process. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote Team of License Insurance Sales Agents. We are a multicultural company with a focus on providing the best Health Insurance options for each Medicare recipient across the U.S. We are growing and need your talents to help thousands of Medicare customers find the right insurance policy.
Why join HolaInsurance?
High commissions and daily incentives. No chargebacks!
100% Paid training and continuous support to achieve your sales and career goals
Weekly base pay
No cold calling. We provide qualified inbound calls
We pay for certifications and additional state licenses including AHIP renewal
$500 Referral bonus
Sell national carriers such as Humana, United Health Care, Aetna, Anthem and more
Most advance sales technology industry wide
2 weeks Paid Time Off per year and sick days
Minimum Essential Coverage and access to Tele-Health benefits
Growth Opportunities
Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development.
Salary (Competitive Base pay, Bonus plus Incentives)
Up to $80,000 per year or more.
High commission based on tiers paid monthly
Job Type:
Full time employee W2
This is a Call Center Position working remotely from your Home Office.
You will be receiving qualified Inbound calls
Qualifications:
Sales Experience: 6 Months to 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
Passionate: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance raving fans.
A Champion: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
An Advocate & Consultant: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Jun 11, 2021
Full time
Work from your Home Office and get Paid Weekly with qualified Sales Leads!
Do you want to join an exciting, innovating company? Are you looking to take your career to the next level? You will be rewarded for providing first-class service, educating & supporting nationwide inbound calls from eligible Medicare recipients through our Sales process. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote Team of License Insurance Sales Agents. We are a multicultural company with a focus on providing the best Health Insurance options for each Medicare recipient across the U.S. We are growing and need your talents to help thousands of Medicare customers find the right insurance policy.
Why join HolaInsurance?
High commissions and daily incentives. No chargebacks!
100% Paid training and continuous support to achieve your sales and career goals
Weekly base pay
No cold calling. We provide qualified inbound calls
We pay for certifications and additional state licenses including AHIP renewal
$500 Referral bonus
Sell national carriers such as Humana, United Health Care, Aetna, Anthem and more
Most advance sales technology industry wide
2 weeks Paid Time Off per year and sick days
Minimum Essential Coverage and access to Tele-Health benefits
Growth Opportunities
Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development.
Salary (Competitive Base pay, Bonus plus Incentives)
Up to $80,000 per year or more.
High commission based on tiers paid monthly
Job Type:
Full time employee W2
This is a Call Center Position working remotely from your Home Office.
You will be receiving qualified Inbound calls
Qualifications:
Sales Experience: 6 Months to 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
Passionate: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance raving fans.
A Champion: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
An Advocate & Consultant: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Orlando, FL That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Orlando, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • $23.00/hour and all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Jun 09, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Orlando, FL That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Orlando, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • $23.00/hour and all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
National Catholic Society of Foresters
Mt. Prospect, IL
Responsibilities and Duties
Prospect for leads through your personal and professional network and local community involvement as well as NCSF leads
Present options based on needs assessment and relationship building.
Sell NCSF products including Life and Annuities
Always represent NCSF in a professional manner
Work closely with NCSF Impact Teams on events, training and sales opportunities
May 06, 2021
Full time
Responsibilities and Duties
Prospect for leads through your personal and professional network and local community involvement as well as NCSF leads
Present options based on needs assessment and relationship building.
Sell NCSF products including Life and Annuities
Always represent NCSF in a professional manner
Work closely with NCSF Impact Teams on events, training and sales opportunities
Healthy Schools Campaign (HSC) is a national nonprofit organization based in Chicago that works to make schools healthier places for all children. HSC believes that every child should have a chance to learn and thrive, and advocates for policies and practices that support health and learning, including nutritious food, physical activity, health services and clean air at school. HSC focuses on issues affecting students of color and those from under-invested communities, and strives to make equity part of the public dialogue about education and health.
HSC’s key strategies are to empower school stakeholders to be agents of change at the school and district levels, advocate for district, state and federal policies and build the capacity of schools, school districts and educational agencies to better support student health. HSC works with parents, teachers and principals in Chicago Public Schools, and uses the lessons learned from that work to advocate for key policy and practice changes. This work takes place at the intersection of health, education, equity, community and sustainability.
HSC produces a robust set of reports, policy briefs, action alerts, articles and newsletters on an annual basis that keep our stakeholders informed and engaged. HSC has a $2 million budget and a staff team of 16.
Position Opportunity and Description
HSC is seeking a full-time Communications Manager who will be an integral part of the communications team and provide direction through project management and production of website updates, email campaigns, blog posts, digital reports, event materials and social media content. A strong sense of visual design, strong writing and editing skills, and a high attention to detail is required.
This position reports to the Communications Director. Specific responsibilities include:
Asset Development and Review
Create visual assets (e.g., designing infographics, choosing, editing and sizing photos and logo files) to accompany website, documents, presentations, posts and email campaigns.
Use templates to create flyers, reports, event materials and other materials. Create new templates when necessary.
Provide a quality check and final proof of web content, documents, posts and email campaigns according to the HSC style guide.
Ensure presentations and materials for events and webinars align with the HSC style guide and presentation templates.
Project and Event Logistics Management
Project manage, create and send emails and newsletters in Mailchimp.
Work collaboratively on projects with printers, photographers, videographers, designers, illustrators and other outside vendors.
Work collaboratively on HSC website and other website backend updates with outside developer.
Create webinar events in GoToWebinar, provide team support during practice sessions and manage the broadcast during the live event.
Support development and implementation of successful in-person events including set up, overseeing tech for event programs and providing photography.
Identify virtual event content and technical support strategies such as interview coordination and video recording and editing.
Coordinate document language translation.
Social Media and Website Content Development and Curation
Post blogs, events and resources on the website. Manage website content updates, including to program and issue pages as well as managing the rotating homepage feature.
Curate, schedule and post on social media platforms Facebook, Twitter, Instagram and LinkedIn.
Create forms in Form Assembly, link to Salesforce and embed on websites.
Track monthly metric updates. Provide analytics reports.
Qualifications
A commitment to Healthy Schools Campaign’s mission and values.
Strong writing, editing and proofreading skills. High attention to detail required.
Strong organizational and project management skills. Ability to prioritize tasks and manage concurrent assignments under tight deadlines.
Strong professional experience working with Content Management System (preferably WordPress) functionality and experience using a CMS to author, edit and maintain a public facing website required.
Advanced proficiency in Adobe Photoshop, Illustrator and InDesign.
Experience using email marketing software, proficiency in Mailchimp preferred.
Experience managing social media accounts in a professional setting.
Proficient at using Gmail, Google Docs, Google Slides, Microsoft Office and PowerPoint in a professional setting.
5+ years relevant experience required.
Additional Requirements
The Communications Manager must be based in or near Chicago where the HSC office is located; the HSC office is currently closed so applicants must have a functioning home-office space for effective virtual work through all or most of 2021.
This position will require the Communications Manager to work some evenings and weekends.
This position requires some lifting for meeting and event setup. Candidates should be comfortable lifting at least 25 pounds.
Candidates must be willing to submit to background checks.
The salary range is $45,000-$53,000 and dependent upon experience. Generous benefit package includes medical, dental and disability insurance, a 6% employer matching contribution to a retirement plan after one year of employment and paid vacation and sick leave.
To Apply
HSC is committed to equal opportunity and nondiscrimination and does not discriminate on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, marital status, disability or veteran status. HSC strongly encourages Black, Indigenous, and People of Color (BIPOC), women, LGBTQIA+ people and members of other marginalized communities to apply.
Please respond to this opportunity by May 14 with the following documents and send to communications-manager@healthyschoolscampaign . Please put your full name in the subject line.
Resume and cover letter
Sample project (website, email campaign, infographic, etc.) that you designed and a description of how you collaborated with colleagues (e.g., copywriters, designers, project managers)
No phone calls please. Applications will be accepted until 11:59 pm on May 14, 2021.
May 03, 2021
Full time
Healthy Schools Campaign (HSC) is a national nonprofit organization based in Chicago that works to make schools healthier places for all children. HSC believes that every child should have a chance to learn and thrive, and advocates for policies and practices that support health and learning, including nutritious food, physical activity, health services and clean air at school. HSC focuses on issues affecting students of color and those from under-invested communities, and strives to make equity part of the public dialogue about education and health.
HSC’s key strategies are to empower school stakeholders to be agents of change at the school and district levels, advocate for district, state and federal policies and build the capacity of schools, school districts and educational agencies to better support student health. HSC works with parents, teachers and principals in Chicago Public Schools, and uses the lessons learned from that work to advocate for key policy and practice changes. This work takes place at the intersection of health, education, equity, community and sustainability.
HSC produces a robust set of reports, policy briefs, action alerts, articles and newsletters on an annual basis that keep our stakeholders informed and engaged. HSC has a $2 million budget and a staff team of 16.
Position Opportunity and Description
HSC is seeking a full-time Communications Manager who will be an integral part of the communications team and provide direction through project management and production of website updates, email campaigns, blog posts, digital reports, event materials and social media content. A strong sense of visual design, strong writing and editing skills, and a high attention to detail is required.
This position reports to the Communications Director. Specific responsibilities include:
Asset Development and Review
Create visual assets (e.g., designing infographics, choosing, editing and sizing photos and logo files) to accompany website, documents, presentations, posts and email campaigns.
Use templates to create flyers, reports, event materials and other materials. Create new templates when necessary.
Provide a quality check and final proof of web content, documents, posts and email campaigns according to the HSC style guide.
Ensure presentations and materials for events and webinars align with the HSC style guide and presentation templates.
Project and Event Logistics Management
Project manage, create and send emails and newsletters in Mailchimp.
Work collaboratively on projects with printers, photographers, videographers, designers, illustrators and other outside vendors.
Work collaboratively on HSC website and other website backend updates with outside developer.
Create webinar events in GoToWebinar, provide team support during practice sessions and manage the broadcast during the live event.
Support development and implementation of successful in-person events including set up, overseeing tech for event programs and providing photography.
Identify virtual event content and technical support strategies such as interview coordination and video recording and editing.
Coordinate document language translation.
Social Media and Website Content Development and Curation
Post blogs, events and resources on the website. Manage website content updates, including to program and issue pages as well as managing the rotating homepage feature.
Curate, schedule and post on social media platforms Facebook, Twitter, Instagram and LinkedIn.
Create forms in Form Assembly, link to Salesforce and embed on websites.
Track monthly metric updates. Provide analytics reports.
Qualifications
A commitment to Healthy Schools Campaign’s mission and values.
Strong writing, editing and proofreading skills. High attention to detail required.
Strong organizational and project management skills. Ability to prioritize tasks and manage concurrent assignments under tight deadlines.
Strong professional experience working with Content Management System (preferably WordPress) functionality and experience using a CMS to author, edit and maintain a public facing website required.
Advanced proficiency in Adobe Photoshop, Illustrator and InDesign.
Experience using email marketing software, proficiency in Mailchimp preferred.
Experience managing social media accounts in a professional setting.
Proficient at using Gmail, Google Docs, Google Slides, Microsoft Office and PowerPoint in a professional setting.
5+ years relevant experience required.
Additional Requirements
The Communications Manager must be based in or near Chicago where the HSC office is located; the HSC office is currently closed so applicants must have a functioning home-office space for effective virtual work through all or most of 2021.
This position will require the Communications Manager to work some evenings and weekends.
This position requires some lifting for meeting and event setup. Candidates should be comfortable lifting at least 25 pounds.
Candidates must be willing to submit to background checks.
The salary range is $45,000-$53,000 and dependent upon experience. Generous benefit package includes medical, dental and disability insurance, a 6% employer matching contribution to a retirement plan after one year of employment and paid vacation and sick leave.
To Apply
HSC is committed to equal opportunity and nondiscrimination and does not discriminate on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, marital status, disability or veteran status. HSC strongly encourages Black, Indigenous, and People of Color (BIPOC), women, LGBTQIA+ people and members of other marginalized communities to apply.
Please respond to this opportunity by May 14 with the following documents and send to communications-manager@healthyschoolscampaign . Please put your full name in the subject line.
Resume and cover letter
Sample project (website, email campaign, infographic, etc.) that you designed and a description of how you collaborated with colleagues (e.g., copywriters, designers, project managers)
No phone calls please. Applications will be accepted until 11:59 pm on May 14, 2021.
Healthy Schools Campaign (HSC) is a national nonprofit organization based in Chicago that works to make schools healthier places for all children. HSC believes that every child should have a chance to learn and thrive, and advocates for policies and practices that support health and learning, including nutritious food, physical activity, health services and clean air at school. HSC focuses on issues affecting students of color and those from under-invested communities, and strives to make equity part of the public dialogue about education and health.
HSC’s key strategies are to empower school stakeholders to be agents of change at the school and district levels, advocate for district, state and federal policies and build the capacity of schools, school districts and educational agencies to better support student health. HSC works with parents, teachers and principals in Chicago Public Schools, and uses the lessons learned from that work to advocate for key policy and practice changes. This work takes place at the intersection of health, education, equity, community and sustainability.
HSC produces a robust set of reports, policy briefs, action alerts, articles and newsletters on an annual basis that keep our stakeholders informed and engaged. HSC has a $2 million budget and a staff team of 16.
Position Opportunity and Description
HSC is seeking a full-time Communications Director to oversee, develop and implement the communications plan through an inclusive process that builds the organization and supports and promotes HSC’s programs, advocacy, fundraising and leadership. The successful candidate will bring strong experience advancing a nonprofit’s mission and goals and building audiences via a diverse set of communications platforms; excellent writing skills; a commitment to HSC’s mission; a demonstrated commitment to racial equity; and a hands-on, collaborative approach. The Communications Director will work closely with communications colleagues, senior leadership, and program leads.
This position reports to the Senior Vice President. Specific responsibilities include:
Overseeing HSC’s communications team, which consists of a Communications Manager, and several communications consultants.
Leading a team effort to develop and successfully implement an annual communications plan, as well as tailored plans for individual programs, that result in a comprehensive and coordinated strategy for communicating with a variety of audiences and meeting HSC’s program, policy, development and outreach goals.
Writing and providing editing support for program materials, marketing materials, press outreach and other organizational communications (e.g., reports, newsletter articles, action alerts, letters to the editor, policy briefs, blogs, sign-on letters, policy and fundraising campaigns); producing content for general organizational materials.
Developing, monitoring and interpreting key metrics for evaluating the success and reach of communications strategies.
Developing and successfully meeting project goals and deliverables including scope of work, project workplans and budgets.
Overseeing HSC’s websites, social media channels, blog and newsletters to effectively engage HSC’s key audiences.
Developing and refining key messages and ensuring integration through all channels (e.g., websites, traditional media, social media, newsletters, webinars, speeches, photos and videos, event presentations and donor solicitations).
Contributing to the development and execution of an online giving and individual engagement strategy. Providing significant communications support for other fundraising activities including email, social media and print campaigns and the development of collateral to support corporate and individual donor engagement.
Qualifications
10+ years of post-college experience in a senior communications role with a nonprofit advocacy organization(s); smart and analytical team-oriented person who understands HSC’s mission, goals, programs and structure and can deploy internal and external resources with a sensitivity to organizational capacity and competing priorities.
A commitment to HSC’s mission, vision, values and equity priorities.
Experience effectively managing a team, and demonstrated experience with successful project management; proven ability to work in collaboration, integrate constructive feedback, prioritize work, manage multiple projects and meet deadlines.
Very strong writing skills and experience writing for a diverse set of audiences and in a variety of styles; substantive experience across a variety of communications channels including print, digital, press and social media.
Demonstrated understanding of how to use communications as part of an advocacy agenda to create compelling messages, build audiences and build support from key decision makers, partners and funders preferred.
Experience writing reports, memos and other materials for an audience of education and health policymakers and leaders and philanthropic program officers preferred.
Experience messaging to corporate and individual donors – both prospective and existing; experience using social media to build brands and attract and steward donors preferred.
Experience working with the media to place stories, be responsive to timely news and develop relationships that result in longer-term story development and organization/program brand building opportunities preferred.
Strong technology skills and an understanding of how to apply technology to achieve communications goals. Experience using Adobe Creative Suite (specifically InDesign, Photoshop and Illustrator), WordPress, Trello, data management systems (HSC uses Salesforce), and social media platforms preferred.
Additional Requirements
The Communications Director must be based in or near Chicago where the HSC office is located; the HSC office is currently closed so applicants must have a functioning home-office space for effective virtual work through at least the summer of 2021.
This position will require some travel.
This position will require working some nights and weekends.
This position requires some meeting and event setup and support.
Candidates must be willing to submit to background checks including criminal and driving record reviews.
The salary range for this position is $70,000 to $80,000 depending on experience. Generous benefit package includes employer paid medical, dental and disability insurance, 6% employer matching contribution to a retirement plan after one year of employment and paid vacation and sick leave.
To Apply
HSC is committed to equal opportunity and nondiscrimination and does not discriminate on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, marital status, disability or veteran status. HSC strongly encourages Black, Indigenous, and People of Color (BIPOC), women, LGBTQIA+ people and members of other marginalized communities to apply.
Please respond to this opportunity by May 14 with the following documents and send to communications-director@healthyschoolscampaign.org . Please put your full name in the subject line.
Resume and cover letter that includes how you have centered racial equality in your communications work
Sample organizational communications plan or project that you shepherded from beginning to end
Three references
No phone calls please. The application deadline is 11:59 pm on May 14, 2021.
May 03, 2021
Full time
Healthy Schools Campaign (HSC) is a national nonprofit organization based in Chicago that works to make schools healthier places for all children. HSC believes that every child should have a chance to learn and thrive, and advocates for policies and practices that support health and learning, including nutritious food, physical activity, health services and clean air at school. HSC focuses on issues affecting students of color and those from under-invested communities, and strives to make equity part of the public dialogue about education and health.
HSC’s key strategies are to empower school stakeholders to be agents of change at the school and district levels, advocate for district, state and federal policies and build the capacity of schools, school districts and educational agencies to better support student health. HSC works with parents, teachers and principals in Chicago Public Schools, and uses the lessons learned from that work to advocate for key policy and practice changes. This work takes place at the intersection of health, education, equity, community and sustainability.
HSC produces a robust set of reports, policy briefs, action alerts, articles and newsletters on an annual basis that keep our stakeholders informed and engaged. HSC has a $2 million budget and a staff team of 16.
Position Opportunity and Description
HSC is seeking a full-time Communications Director to oversee, develop and implement the communications plan through an inclusive process that builds the organization and supports and promotes HSC’s programs, advocacy, fundraising and leadership. The successful candidate will bring strong experience advancing a nonprofit’s mission and goals and building audiences via a diverse set of communications platforms; excellent writing skills; a commitment to HSC’s mission; a demonstrated commitment to racial equity; and a hands-on, collaborative approach. The Communications Director will work closely with communications colleagues, senior leadership, and program leads.
This position reports to the Senior Vice President. Specific responsibilities include:
Overseeing HSC’s communications team, which consists of a Communications Manager, and several communications consultants.
Leading a team effort to develop and successfully implement an annual communications plan, as well as tailored plans for individual programs, that result in a comprehensive and coordinated strategy for communicating with a variety of audiences and meeting HSC’s program, policy, development and outreach goals.
Writing and providing editing support for program materials, marketing materials, press outreach and other organizational communications (e.g., reports, newsletter articles, action alerts, letters to the editor, policy briefs, blogs, sign-on letters, policy and fundraising campaigns); producing content for general organizational materials.
Developing, monitoring and interpreting key metrics for evaluating the success and reach of communications strategies.
Developing and successfully meeting project goals and deliverables including scope of work, project workplans and budgets.
Overseeing HSC’s websites, social media channels, blog and newsletters to effectively engage HSC’s key audiences.
Developing and refining key messages and ensuring integration through all channels (e.g., websites, traditional media, social media, newsletters, webinars, speeches, photos and videos, event presentations and donor solicitations).
Contributing to the development and execution of an online giving and individual engagement strategy. Providing significant communications support for other fundraising activities including email, social media and print campaigns and the development of collateral to support corporate and individual donor engagement.
Qualifications
10+ years of post-college experience in a senior communications role with a nonprofit advocacy organization(s); smart and analytical team-oriented person who understands HSC’s mission, goals, programs and structure and can deploy internal and external resources with a sensitivity to organizational capacity and competing priorities.
A commitment to HSC’s mission, vision, values and equity priorities.
Experience effectively managing a team, and demonstrated experience with successful project management; proven ability to work in collaboration, integrate constructive feedback, prioritize work, manage multiple projects and meet deadlines.
Very strong writing skills and experience writing for a diverse set of audiences and in a variety of styles; substantive experience across a variety of communications channels including print, digital, press and social media.
Demonstrated understanding of how to use communications as part of an advocacy agenda to create compelling messages, build audiences and build support from key decision makers, partners and funders preferred.
Experience writing reports, memos and other materials for an audience of education and health policymakers and leaders and philanthropic program officers preferred.
Experience messaging to corporate and individual donors – both prospective and existing; experience using social media to build brands and attract and steward donors preferred.
Experience working with the media to place stories, be responsive to timely news and develop relationships that result in longer-term story development and organization/program brand building opportunities preferred.
Strong technology skills and an understanding of how to apply technology to achieve communications goals. Experience using Adobe Creative Suite (specifically InDesign, Photoshop and Illustrator), WordPress, Trello, data management systems (HSC uses Salesforce), and social media platforms preferred.
Additional Requirements
The Communications Director must be based in or near Chicago where the HSC office is located; the HSC office is currently closed so applicants must have a functioning home-office space for effective virtual work through at least the summer of 2021.
This position will require some travel.
This position will require working some nights and weekends.
This position requires some meeting and event setup and support.
Candidates must be willing to submit to background checks including criminal and driving record reviews.
The salary range for this position is $70,000 to $80,000 depending on experience. Generous benefit package includes employer paid medical, dental and disability insurance, 6% employer matching contribution to a retirement plan after one year of employment and paid vacation and sick leave.
To Apply
HSC is committed to equal opportunity and nondiscrimination and does not discriminate on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, marital status, disability or veteran status. HSC strongly encourages Black, Indigenous, and People of Color (BIPOC), women, LGBTQIA+ people and members of other marginalized communities to apply.
Please respond to this opportunity by May 14 with the following documents and send to communications-director@healthyschoolscampaign.org . Please put your full name in the subject line.
Resume and cover letter that includes how you have centered racial equality in your communications work
Sample organizational communications plan or project that you shepherded from beginning to end
Three references
No phone calls please. The application deadline is 11:59 pm on May 14, 2021.