The Oregon Health Authority has a fantastic opportunity for an IT Director with experience managing Technical Support Staff to lead an excellent team, provide sound strategic planning and work to advance their IT operations.
This position falls under the Classification Principal/Executive Manager F.
WHAT YOU WILL DO!
As the IT Director of Customer Service and Support, you will assist the Chief Information Officer (CIO) in planning and directing the administration, operation and statewide service delivery of all information systems to the 14,500+ employees of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) and the clients whom they serve.
In this strategic-level role, you will participate in setting the strategic direction for the use of technology to support OHA and DHS programmatic and administrative functions. You will create plans and project plans and may be involved in statewide planning efforts. You will help the CIO initiate, develop, and implement programs, policies, and procedures. As an executive staff member, you will oversee the unit providing front-line technical support for DHS, OHA and their related service programs.
Additionally, you will direct the infrastructure and customer services functions including desktop support, service desk, field support, service management, application delivery and coordination with the state data center. Staff and managers in Customer Services and Support will report directly to you. You will also represent the agencies at statewide and central/shared services groups which may include governance committees, steering committees or other decision-making bodies.
WHAT WE ARE LOOKING FOR:
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.