The College of Charleston
Charleston, South Carolina
Access & Instruction Specialist
Posting Details
POSTING INFORMATION
Internal Title
Access & Instruction Specialist
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
4
Level
5
Department
Library
Job Purpose
The Access & Instruction Specialist is a permanent, full time staff member of the Access & Instruction Team at the College of Charleston Libraries who works primarily at the Access & Instruction Desk in Addlestone Library. Directly supporting Pillar 1 in the College’s Strategic Plan, this position impacts our students’ College experience and success by providing academic support and creating a welcoming and inclusive environment where all students feel they belong. Under the direct supervision of the Circulation and Shelving Manager and the direction of the Access Services Coordinator, the Access & Instruction Specialist provides excellent point-of-need access and instruction services (in-person and virtually) to all patrons; works with members of the Access and Instruction Unit to promote the College Libraries’ spaces, resources, and services across multiple channels and platforms to increase student engagement and success; assists with supervising and training student employees; and ensures library systems and facilities are operating as expected.
Minimum Requirements
High School diploma and 2 years of library/information services experience or a bachelor’s degree and 1 year of customer service experience. Ability to bend, stoop, and lift material up to 30 pounds. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Working evenings and Sundays is required.
Required Knowledge, Skills and Abilities
Excellent customer service skills. Technologically proficient with Windows and iOS software operations, scanning technology, and Microsoft Office programs. Fluency in content creation and content management; confident in navigating social media platforms; creative, detail-oriented, and resourceful. Ability to teach others basic research and technology skills. Ability to prioritize job duties and multitask. Must be flexible, adaptable, and demonstrate enthusiasm for changes in technologies and services. Must demonstrate accuracy and attention to detail, have excellent oral and written communication skills, and the ability to work and troubleshoot issues independently as they arise. Must be able to lead projects involving clearly defined, time-sensitive outcomes.
Additional Comments Regarding Position
Knowledge of current library systems, computer databases, basic library research methods, and information resource management preferred. Experience with and proficient use of access services components of integrated library system(s) and SpringShare LibApps Platform (or similar library services platform) preferred. Proficiency and experience with using Canva software to create promotional materials preferred. Familiarity with WordPress or other blogging platforms preferred. Typical work week during regular semesters is Sunday – Thursday, 12pm – 8pm. This shift serves as a backup for the Sunday-Thursday, 4pm – Midnight shift. Hours and location are subject to change and may be revised as needed, especially during summers, holidays, and days when classes are not in session.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu . Please provide three samples of promotional material by attaching examples through the “Other Documents” section on your application.
Salary
*$38,362- $44,977
Posting Date
04/22/2024
Closing Date
05/13/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024063
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15360
Job Duties
Job Duties
Activity
Provides excellent access services and point of need research assistance and instruction for students, in person and virtually at the Access & Instruction Desk. Supports librarians in preparing instruction. Demonstrates high proficiency in utilizing the College’s Shared Library Services Platform ( SLSP ) and provides training to other staff and student employees. Works and troubleshoots issues independently. Assists with supervising student employees and access services duties as needed. Participates in library activities such as New Student Orientation and Weeks of Welcome events.
Essential or Marginal
Essential
Percent of Time
60
Activity
Consults with members of the Access and Instruction unit to produce cohesive promotional and informational materials for College Libraries using media and design tools, such as Canva, while adhering to best practices for applicable content creation. Systematically posts marketing and promotional content to social media, library website, and other platforms. Designs and creates tangible promotional and informational material and monitors performance of these efforts.
Essential or Marginal
Essential
Percent of Time
30
Activity
Supports Circulation and Shelving Manager with collection, analysis, and reporting of data related to access & instruction services. Assists with interpreting, revising, communicating, and implementing access services policies & procedures. Investigates, develops, and assists with implementation of new student services and programs to improve the use of and access to library collections (print, electronic, digital, AV, etc.). When necessary, performs opening and/or closing procedures for the library. Works with Public Safety staff to secure the facility. Advises library administration regarding building issues. Ensures the safety and welfare of its patrons.
Essential or Marginal
Essential
Percent of Time
10
Apr 22, 2024
Full time
Access & Instruction Specialist
Posting Details
POSTING INFORMATION
Internal Title
Access & Instruction Specialist
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
4
Level
5
Department
Library
Job Purpose
The Access & Instruction Specialist is a permanent, full time staff member of the Access & Instruction Team at the College of Charleston Libraries who works primarily at the Access & Instruction Desk in Addlestone Library. Directly supporting Pillar 1 in the College’s Strategic Plan, this position impacts our students’ College experience and success by providing academic support and creating a welcoming and inclusive environment where all students feel they belong. Under the direct supervision of the Circulation and Shelving Manager and the direction of the Access Services Coordinator, the Access & Instruction Specialist provides excellent point-of-need access and instruction services (in-person and virtually) to all patrons; works with members of the Access and Instruction Unit to promote the College Libraries’ spaces, resources, and services across multiple channels and platforms to increase student engagement and success; assists with supervising and training student employees; and ensures library systems and facilities are operating as expected.
Minimum Requirements
High School diploma and 2 years of library/information services experience or a bachelor’s degree and 1 year of customer service experience. Ability to bend, stoop, and lift material up to 30 pounds. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Working evenings and Sundays is required.
Required Knowledge, Skills and Abilities
Excellent customer service skills. Technologically proficient with Windows and iOS software operations, scanning technology, and Microsoft Office programs. Fluency in content creation and content management; confident in navigating social media platforms; creative, detail-oriented, and resourceful. Ability to teach others basic research and technology skills. Ability to prioritize job duties and multitask. Must be flexible, adaptable, and demonstrate enthusiasm for changes in technologies and services. Must demonstrate accuracy and attention to detail, have excellent oral and written communication skills, and the ability to work and troubleshoot issues independently as they arise. Must be able to lead projects involving clearly defined, time-sensitive outcomes.
Additional Comments Regarding Position
Knowledge of current library systems, computer databases, basic library research methods, and information resource management preferred. Experience with and proficient use of access services components of integrated library system(s) and SpringShare LibApps Platform (or similar library services platform) preferred. Proficiency and experience with using Canva software to create promotional materials preferred. Familiarity with WordPress or other blogging platforms preferred. Typical work week during regular semesters is Sunday – Thursday, 12pm – 8pm. This shift serves as a backup for the Sunday-Thursday, 4pm – Midnight shift. Hours and location are subject to change and may be revised as needed, especially during summers, holidays, and days when classes are not in session.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu . Please provide three samples of promotional material by attaching examples through the “Other Documents” section on your application.
Salary
*$38,362- $44,977
Posting Date
04/22/2024
Closing Date
05/13/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024063
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15360
Job Duties
Job Duties
Activity
Provides excellent access services and point of need research assistance and instruction for students, in person and virtually at the Access & Instruction Desk. Supports librarians in preparing instruction. Demonstrates high proficiency in utilizing the College’s Shared Library Services Platform ( SLSP ) and provides training to other staff and student employees. Works and troubleshoots issues independently. Assists with supervising student employees and access services duties as needed. Participates in library activities such as New Student Orientation and Weeks of Welcome events.
Essential or Marginal
Essential
Percent of Time
60
Activity
Consults with members of the Access and Instruction unit to produce cohesive promotional and informational materials for College Libraries using media and design tools, such as Canva, while adhering to best practices for applicable content creation. Systematically posts marketing and promotional content to social media, library website, and other platforms. Designs and creates tangible promotional and informational material and monitors performance of these efforts.
Essential or Marginal
Essential
Percent of Time
30
Activity
Supports Circulation and Shelving Manager with collection, analysis, and reporting of data related to access & instruction services. Assists with interpreting, revising, communicating, and implementing access services policies & procedures. Investigates, develops, and assists with implementation of new student services and programs to improve the use of and access to library collections (print, electronic, digital, AV, etc.). When necessary, performs opening and/or closing procedures for the library. Works with Public Safety staff to secure the facility. Advises library administration regarding building issues. Ensures the safety and welfare of its patrons.
Essential or Marginal
Essential
Percent of Time
10
Charles County Public Library
2 Garrett Ave, La Plata, MD
Why work at the Charles County Public Library?
Our staff say:
“I love working at CCPL because I work with a brilliant and creative staff, I am in a learning and engaging environment everyday, I love serving my community, and I am constantly exposed to new technology.”
“I enjoy coming to CCPL and being part of a passionate team that's willing to help the community in many ways. Libraries are constantly evolving, so the work is never stagnant and there is always something new and innovative that provides excitement.”
Plus : get personal leave, earn paid time off, holidays, access to supplemental insurance and retirement accounts, many opportunities for development and growth, robust employee appreciation program and excellent benefits!
Apply now to join the CCPL team , and start uniting our communities “with information or services that they need to help them lead the best life that they can.”
Schedule: Must be available two evenings per week and one Saturday per month.
Job Title: Youth Service Supervisor
Salary Classification: 12
FLSA: Exempt(Fair Labor Standards Act)
Approved Date: 11/15/2013
Job Summary: The Youth Service Supervisor performs a variety of duties under the direction of the Branch Manager to manage all youth services within the branch; provides a variety of print and media formats to best serve children's and young adults needs; instructs youth in the use of library resources helping them choose materials and services on their own; works with various departments, branch staff, and the schools to develop programs in the library and community; member of the Youth Services Team.
Essential Functions: (Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
Provides a consistently high level of service to others by assisting with requests, or locating appropriate resources for the request.
Manages the operations of Youth Service (birth - 18) at the branch.
Develops, maintains and markets youth collections and services.
Evaluates current youth services and makes recommendations to Branch Manager based on department, branch and system-wide goals and initiatives.
Develops and maintains relationships with County schools and community organizations.
Coordinates school visits, department tours and orientations.
Works collaboratively across CCPL departments to conduct joint programming.
Oversees and participates in planning, preparing and implementing age-appropriate programs and activities for youth.
Provides specialized reference and research services related to youth.
Trains staff and volunteers to help with Youth Service.
Implements grants.
Prepares reports and statistics related to Youth Service.
Requests Youth Service supplies for purchase.
Works at different locations throughout the CCPL system as needed.
Attends meetings and participates in committees and organizations that further the Library's mission and goals.
Professionally represents the library at community and organizational events that further the library's mission and goals.
Fulfills continuing education requirements and stays current with Library developments.
Serves as Librarian-in-charge as needed (LIC).
Performs other duties as assigned.
Supervisory Work Standards:
Oversees the efficient operation of department/branch; shows working knowledge of all branch operations; participates in interlibrary and inter-branch activities; conducts tours and orientations.
Contributes to staff selection; evaluates job performance; establishes priorities and work schedules; trains, supervises, schedules and coaches staff, maintains confidentiality.
Delegates responsibilities appropriately; takes corrective action as required; keeps supervisors and staff informed.
Keeps current with compliance training.
Acts as a role model; ensures teamwork; uses good judgment in decision-making/problem-solving; makes an effort to motivate staff; is receptive to staff suggestions/concerns.
Collects, analyzes and records statistics; generates required reports.
Uses resources effectively.
Qualifications
Education and Experience Requirements:
Bachelor's Degree.
Three years of customer service experience in a public library or related experience.
Minimum of two years experience working with children (birth through 18).
Demonstrated leadership experience.
Library Associate Certificate (LATI) or equivalent must be obtained within 2 years of hire.
Equivalent combination of relevant experience and training or education may be considered.
Physical and Environmental Conditions:
Work requires routine physical effort in the handling of moderately heavy materials of up to 40 pounds. Work requires standing for long periods of time and some stooping and bending. Work requires the ability to move about the library to help customers. Work requires dancing, stretching, arm motions and similar vigorous activity.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, classrooms or meeting and training rooms, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations.
The Charles County Public Library extends equal opportunity to all qualified staff members and applicants for employment without respect to race, color, religion, national origin, ancestry, LGBTQ+ status, veteran status, sex, age, disability, or any other protected class under the law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the human resources department by calling 301-934-9001, or via email.
Apr 02, 2024
Full time
Why work at the Charles County Public Library?
Our staff say:
“I love working at CCPL because I work with a brilliant and creative staff, I am in a learning and engaging environment everyday, I love serving my community, and I am constantly exposed to new technology.”
“I enjoy coming to CCPL and being part of a passionate team that's willing to help the community in many ways. Libraries are constantly evolving, so the work is never stagnant and there is always something new and innovative that provides excitement.”
Plus : get personal leave, earn paid time off, holidays, access to supplemental insurance and retirement accounts, many opportunities for development and growth, robust employee appreciation program and excellent benefits!
Apply now to join the CCPL team , and start uniting our communities “with information or services that they need to help them lead the best life that they can.”
Schedule: Must be available two evenings per week and one Saturday per month.
Job Title: Youth Service Supervisor
Salary Classification: 12
FLSA: Exempt(Fair Labor Standards Act)
Approved Date: 11/15/2013
Job Summary: The Youth Service Supervisor performs a variety of duties under the direction of the Branch Manager to manage all youth services within the branch; provides a variety of print and media formats to best serve children's and young adults needs; instructs youth in the use of library resources helping them choose materials and services on their own; works with various departments, branch staff, and the schools to develop programs in the library and community; member of the Youth Services Team.
Essential Functions: (Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
Provides a consistently high level of service to others by assisting with requests, or locating appropriate resources for the request.
Manages the operations of Youth Service (birth - 18) at the branch.
Develops, maintains and markets youth collections and services.
Evaluates current youth services and makes recommendations to Branch Manager based on department, branch and system-wide goals and initiatives.
Develops and maintains relationships with County schools and community organizations.
Coordinates school visits, department tours and orientations.
Works collaboratively across CCPL departments to conduct joint programming.
Oversees and participates in planning, preparing and implementing age-appropriate programs and activities for youth.
Provides specialized reference and research services related to youth.
Trains staff and volunteers to help with Youth Service.
Implements grants.
Prepares reports and statistics related to Youth Service.
Requests Youth Service supplies for purchase.
Works at different locations throughout the CCPL system as needed.
Attends meetings and participates in committees and organizations that further the Library's mission and goals.
Professionally represents the library at community and organizational events that further the library's mission and goals.
Fulfills continuing education requirements and stays current with Library developments.
Serves as Librarian-in-charge as needed (LIC).
Performs other duties as assigned.
Supervisory Work Standards:
Oversees the efficient operation of department/branch; shows working knowledge of all branch operations; participates in interlibrary and inter-branch activities; conducts tours and orientations.
Contributes to staff selection; evaluates job performance; establishes priorities and work schedules; trains, supervises, schedules and coaches staff, maintains confidentiality.
Delegates responsibilities appropriately; takes corrective action as required; keeps supervisors and staff informed.
Keeps current with compliance training.
Acts as a role model; ensures teamwork; uses good judgment in decision-making/problem-solving; makes an effort to motivate staff; is receptive to staff suggestions/concerns.
Collects, analyzes and records statistics; generates required reports.
Uses resources effectively.
Qualifications
Education and Experience Requirements:
Bachelor's Degree.
Three years of customer service experience in a public library or related experience.
Minimum of two years experience working with children (birth through 18).
Demonstrated leadership experience.
Library Associate Certificate (LATI) or equivalent must be obtained within 2 years of hire.
Equivalent combination of relevant experience and training or education may be considered.
Physical and Environmental Conditions:
Work requires routine physical effort in the handling of moderately heavy materials of up to 40 pounds. Work requires standing for long periods of time and some stooping and bending. Work requires the ability to move about the library to help customers. Work requires dancing, stretching, arm motions and similar vigorous activity.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, classrooms or meeting and training rooms, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations.
The Charles County Public Library extends equal opportunity to all qualified staff members and applicants for employment without respect to race, color, religion, national origin, ancestry, LGBTQ+ status, veteran status, sex, age, disability, or any other protected class under the law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the human resources department by calling 301-934-9001, or via email.
Pueblo City-County Public Library
Pueblo, Colorado
Located 100 miles south of Denver, Pueblo is not just any city in Colorado- it's an historic and diverse place that has a hometown vibe under big open skies! Pueblo City-County Library District is an award-winning library district, made up of eight branches, that proudly serves as an integral part of the Pueblo community. In our efforts to provide the best possible public library system in our community, our work to renew public libraries in Pueblo continues with our new plans to renovate the Patrick A. Lucero library. Since its opening in 2014, The Patrick A. Lucero Library has been fully embraced by Pueblo's historic eastside community.
The Patrick A. Lucero Library Branch Manager provides leadership in a community library with focus on encouraging visits, circulation, program attendance, and use of digital resources. The Branch Manager manages a staff and is accountable for achieving key results. This position works collaboratively with the management team on programming, services and change initiatives. Management of the facility, grounds and fiscal responsibilities are key elements of this position.
The Library Manager reports to the Associate Director of Public Services and manages a team of exempt and non-exempt employees. This position has overall responsibility for customer service at the branch; resolves escalated issues and addresses problems as they occur. The Lucero Branch Manager works closely with other departments including support services. Builds relationships and partnerships in the community that support and expand library services, programs, and events. Networks with peers and professional organizations to stay current on trends in public libraries and in relevant technology. The position provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background.
PRIMARY DUTIES AND RESPONSIBILITIES
Responsible for the overall administration of a community library including planning and oversight of the library’s operations, staff, facility, and grounds.
Manages a staff of seven employees, participates in hiring, creates work schedules, communicates clear performance expectations, and conducts performance reviews. Develops and monitors work improvement plans as needed. Handles employee relations issues with assistance from the Human Resources Department.
Tracks and analyzes operational data and statistics; creates financial, statistical, and narrative reports on branch library operations. Makes presentations to library staff, the Board of Trustees, and other groups.
Participates in the development of the branch budget and annual goals. Develops projections for future needs in resources and staff to meet goals and objectives.
Has overall responsibility for customer service for the branch. Ensures customer service practices are followed. Applies communication techniques to reduce tension in escalated situations. Responds to incidents to include enforcing policy, calling responders if needed, writing suspensions or other corrective actions.
Works directly to serve customer library needs with customers who may be experiencing mental health challenges, homelessness, addiction, human welfare, and exclusion issues to include troubled youth.
Manages daily operations of the library within defined procedures and policies.
Communicates with the Community Relations Department for marketing, publicity, and partnership initiatives. • Works with Facilities to ensure that the building and grounds of the branch are properly maintained.
Works with Collection Development to maintain a vital collection; facilitates the weeding process. • Collaborates with other department managers and librarians to create efficiencies in programming.
Acts as a liaison to maintain awareness of community events, interests, and needs which avail themselves to current or potential library services and programs; attends community meetings to stimulate interest in the Library.
Leads team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures.
Leads regularly scheduled department meetings. Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all information that is pertinent to PCCLD.
Stays current on trends that impact public libraries including technology trends. • Reads daily organizational communications from intranet, e-mail, newsletters and print announcements. Stays current on all library services, programs, and events throughout the district. Regularly accesses electronic time keeping, payroll, and personnel employee access systems.
OTHER DUTIES AND RESPONSIBILITIES
May lead or serve on library committees and special projects.
Occasionally is assigned to the role of Person in Charge (PIC) for the Rawlings Library including oversight of safety, building security and of the security guard on duty.
Performs other duties as needed.
QUALIFICATIONS
Education and Experience:
A Masters Degree in Library Science from a college or university accredited by the American Library Association is required.
Two years’ professional level library experience and experience working directly with the public is required.
Supervisory experience is preferred.
Skills and Abilities:
Leadership skills including the ability to plan, implement and influence others. • Knowledge of professional library principles, methods, and practices.
Current knowledge of trends in libraries.
Excellent communication skills necessary to establish and maintain good working relationships with library staff and customers; able to communicate well with people of all ages, demographics, ethnic backgrounds, and ability levels.
Problem solving skills with the ability to ease tense situations.
Supervisory skills including scheduling work and managing performance.
Strong computer skills with the ability to quickly learn and use a variety of computer equipment /programs, digital devices, e-resources, and new technologies.
Ability to conduct complex reference interviews, to analyze requests and to apply research skills to locate specialized information or provide customers with alternative sources.
Ability to provide efficient, courteous public service and present a positive image of the library in attitude, appearance, and performance of duties.
Ability to apply policies and use independent judgment within procedural boundaries.
Ability to function under flexible and changing conditions.
This positions requires the ability to work effectively with the underserved population to include mental illness, addiction, homelessness, troubled youth, human welfare, and exclusion issues.
Physical Requirements: Must be able to move objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds.
Other Requirements: Must be able to work a flexible schedule including days, evenings ,and weekends. Must submit to and successfully pass a criminal background investigation.
Salary: The current salary range for this position is $59,406.53 - $86,139.47. The anticipated hiring range is $60,500 - $72,000 annual.
Benefits: PCCLD offers health insurance including a tele-health service, dental and vision insurance, HSA and FSA plans, employer-provided life insurance, and 401(k) and Colorado PERA retirement plans. The library district provides paid leave in the form of 11 paid holidays, paid vacation, sick and personal time off. Some positions may qualify for the Public Service Loan Forgiveness Program.
Feb 05, 2024
Full time
Located 100 miles south of Denver, Pueblo is not just any city in Colorado- it's an historic and diverse place that has a hometown vibe under big open skies! Pueblo City-County Library District is an award-winning library district, made up of eight branches, that proudly serves as an integral part of the Pueblo community. In our efforts to provide the best possible public library system in our community, our work to renew public libraries in Pueblo continues with our new plans to renovate the Patrick A. Lucero library. Since its opening in 2014, The Patrick A. Lucero Library has been fully embraced by Pueblo's historic eastside community.
The Patrick A. Lucero Library Branch Manager provides leadership in a community library with focus on encouraging visits, circulation, program attendance, and use of digital resources. The Branch Manager manages a staff and is accountable for achieving key results. This position works collaboratively with the management team on programming, services and change initiatives. Management of the facility, grounds and fiscal responsibilities are key elements of this position.
The Library Manager reports to the Associate Director of Public Services and manages a team of exempt and non-exempt employees. This position has overall responsibility for customer service at the branch; resolves escalated issues and addresses problems as they occur. The Lucero Branch Manager works closely with other departments including support services. Builds relationships and partnerships in the community that support and expand library services, programs, and events. Networks with peers and professional organizations to stay current on trends in public libraries and in relevant technology. The position provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background.
PRIMARY DUTIES AND RESPONSIBILITIES
Responsible for the overall administration of a community library including planning and oversight of the library’s operations, staff, facility, and grounds.
Manages a staff of seven employees, participates in hiring, creates work schedules, communicates clear performance expectations, and conducts performance reviews. Develops and monitors work improvement plans as needed. Handles employee relations issues with assistance from the Human Resources Department.
Tracks and analyzes operational data and statistics; creates financial, statistical, and narrative reports on branch library operations. Makes presentations to library staff, the Board of Trustees, and other groups.
Participates in the development of the branch budget and annual goals. Develops projections for future needs in resources and staff to meet goals and objectives.
Has overall responsibility for customer service for the branch. Ensures customer service practices are followed. Applies communication techniques to reduce tension in escalated situations. Responds to incidents to include enforcing policy, calling responders if needed, writing suspensions or other corrective actions.
Works directly to serve customer library needs with customers who may be experiencing mental health challenges, homelessness, addiction, human welfare, and exclusion issues to include troubled youth.
Manages daily operations of the library within defined procedures and policies.
Communicates with the Community Relations Department for marketing, publicity, and partnership initiatives. • Works with Facilities to ensure that the building and grounds of the branch are properly maintained.
Works with Collection Development to maintain a vital collection; facilitates the weeding process. • Collaborates with other department managers and librarians to create efficiencies in programming.
Acts as a liaison to maintain awareness of community events, interests, and needs which avail themselves to current or potential library services and programs; attends community meetings to stimulate interest in the Library.
Leads team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures.
Leads regularly scheduled department meetings. Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all information that is pertinent to PCCLD.
Stays current on trends that impact public libraries including technology trends. • Reads daily organizational communications from intranet, e-mail, newsletters and print announcements. Stays current on all library services, programs, and events throughout the district. Regularly accesses electronic time keeping, payroll, and personnel employee access systems.
OTHER DUTIES AND RESPONSIBILITIES
May lead or serve on library committees and special projects.
Occasionally is assigned to the role of Person in Charge (PIC) for the Rawlings Library including oversight of safety, building security and of the security guard on duty.
Performs other duties as needed.
QUALIFICATIONS
Education and Experience:
A Masters Degree in Library Science from a college or university accredited by the American Library Association is required.
Two years’ professional level library experience and experience working directly with the public is required.
Supervisory experience is preferred.
Skills and Abilities:
Leadership skills including the ability to plan, implement and influence others. • Knowledge of professional library principles, methods, and practices.
Current knowledge of trends in libraries.
Excellent communication skills necessary to establish and maintain good working relationships with library staff and customers; able to communicate well with people of all ages, demographics, ethnic backgrounds, and ability levels.
Problem solving skills with the ability to ease tense situations.
Supervisory skills including scheduling work and managing performance.
Strong computer skills with the ability to quickly learn and use a variety of computer equipment /programs, digital devices, e-resources, and new technologies.
Ability to conduct complex reference interviews, to analyze requests and to apply research skills to locate specialized information or provide customers with alternative sources.
Ability to provide efficient, courteous public service and present a positive image of the library in attitude, appearance, and performance of duties.
Ability to apply policies and use independent judgment within procedural boundaries.
Ability to function under flexible and changing conditions.
This positions requires the ability to work effectively with the underserved population to include mental illness, addiction, homelessness, troubled youth, human welfare, and exclusion issues.
Physical Requirements: Must be able to move objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds.
Other Requirements: Must be able to work a flexible schedule including days, evenings ,and weekends. Must submit to and successfully pass a criminal background investigation.
Salary: The current salary range for this position is $59,406.53 - $86,139.47. The anticipated hiring range is $60,500 - $72,000 annual.
Benefits: PCCLD offers health insurance including a tele-health service, dental and vision insurance, HSA and FSA plans, employer-provided life insurance, and 401(k) and Colorado PERA retirement plans. The library district provides paid leave in the form of 11 paid holidays, paid vacation, sick and personal time off. Some positions may qualify for the Public Service Loan Forgiveness Program.
Why work at the Charles County Public Library?
Our staff say:
“I love working at CCPL because I work with a brilliant and creative staff, I am in a learning and engaging environment everyday, I love serving my community, and I am constantly exposed to new technology.”
“I enjoy coming to CCPL and being part of a passionate team that's willing to help the community in many ways. Libraries are constantly evolving, so the work is never stagnant and there is always something new and innovative that provides excitement.”
Plus : get personal leave, earn paid time off, holidays, access to supplemental insurance and retirement accounts, many opportunities for development and growth, robust employee appreciation program and excellent benefits!
Apply now to join the CCPL team , and start uniting our communities “with information or services that they need to help them lead the best life that they can.”
Job Title: Youth Service Supervisor
Salary Classification: 12FLSA: Exempt(Fair Labor Standards Act)Approved Date: 11/15/2013
Job Summary: The Youth Service Supervisor performs a variety of duties under the direction of the Branch Manager to manage all youth services within the branch; provides a variety of print and media formats to best serve children's and young adults needs; instructs youth in the use of library resources helping them choose materials and services on their own; works with various departments, branch staff, and the schools to develop programs in the library and community; member of the Youth Services Team.
Essential Functions: (Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
Provides a consistently high level of service to others by assisting with requests, or locating appropriate resources for the request.
Manages the operations of Youth Service (birth - 18) at the branch.
Develops, maintains and markets youth collections and services.
Evaluates current youth services and makes recommendations to Branch Manager based on department, branch and system-wide goals and initiatives.
Develops and maintains relationships with County schools and community organizations.
Coordinates school visits, department tours and orientations.
Works collaboratively across CCPL departments to conduct joint programming.
Oversees and participates in planning, preparing and implementing age-appropriate programs and activities for youth.
Provides specialized reference and research services related to youth.
Trains staff and volunteers to help with Youth Service.
Implements grants.
Prepares reports and statistics related to Youth Service.
Requests Youth Service supplies for purchase.
Works at different locations throughout the CCPL system as needed.
Attends meetings and participates in committees and organizations that further the Library's mission and goals.
Professionally represents the library at community and organizational events that further the library's mission and goals.
Fulfills continuing education requirements and stays current with Library developments.
Serves as Librarian-in-charge as needed (LIC).
Performs other duties as assigned.
Supervisory Work Standards:
Oversees the efficient operation of department/branch; shows working knowledge of all branch operations; participates in interlibrary and inter-branch activities; conducts tours and orientations.
Contributes to staff selection; evaluates job performance; establishes priorities and work schedules; trains, supervises, schedules and coaches staff, maintains confidentiality.
Delegates responsibilities appropriately; takes corrective action as required; keeps supervisors and staff informed.
Keeps current with compliance training.
Acts as a role model; ensures teamwork; uses good judgment in decision-making/problem-solving; makes an effort to motivate staff; is receptive to staff suggestions/concerns.
Collects, analyzes and records statistics; generates required reports.
Uses resources effectively.
Qualifications
Education and Experience Requirements:
Bachelor's Degree.
Three years of customer service experience in a public library or related experience.
Minimum of two years experience working with children (birth through 18).
Demonstrated leadership experience.
Library Associate Certificate (LATI) or equivalent must be obtained within 2 years of hire.
Equivalent combination of relevant experience and training or education may be considered.
Physical and Environmental Conditions:
Work requires routine physical effort in the handling of moderately heavy materials of up to 40 pounds. Work requires standing for long periods of time and some stooping and bending. Work requires the ability to move about the library to help customers. Work requires dancing, stretching, arm motions and similar vigorous activity.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, classrooms or meeting and training rooms, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations.
The Charles County Public Library extends equal opportunity to all qualified staff members and applicants for employment without respect to race, color, religion, national origin, ancestry, LGBTQ+ status, veteran status, sex, age, disability, or any other protected class under the law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the human resources department by calling 301-934-9001, or via email.
Jan 23, 2024
Full time
Why work at the Charles County Public Library?
Our staff say:
“I love working at CCPL because I work with a brilliant and creative staff, I am in a learning and engaging environment everyday, I love serving my community, and I am constantly exposed to new technology.”
“I enjoy coming to CCPL and being part of a passionate team that's willing to help the community in many ways. Libraries are constantly evolving, so the work is never stagnant and there is always something new and innovative that provides excitement.”
Plus : get personal leave, earn paid time off, holidays, access to supplemental insurance and retirement accounts, many opportunities for development and growth, robust employee appreciation program and excellent benefits!
Apply now to join the CCPL team , and start uniting our communities “with information or services that they need to help them lead the best life that they can.”
Job Title: Youth Service Supervisor
Salary Classification: 12FLSA: Exempt(Fair Labor Standards Act)Approved Date: 11/15/2013
Job Summary: The Youth Service Supervisor performs a variety of duties under the direction of the Branch Manager to manage all youth services within the branch; provides a variety of print and media formats to best serve children's and young adults needs; instructs youth in the use of library resources helping them choose materials and services on their own; works with various departments, branch staff, and the schools to develop programs in the library and community; member of the Youth Services Team.
Essential Functions: (Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
Provides a consistently high level of service to others by assisting with requests, or locating appropriate resources for the request.
Manages the operations of Youth Service (birth - 18) at the branch.
Develops, maintains and markets youth collections and services.
Evaluates current youth services and makes recommendations to Branch Manager based on department, branch and system-wide goals and initiatives.
Develops and maintains relationships with County schools and community organizations.
Coordinates school visits, department tours and orientations.
Works collaboratively across CCPL departments to conduct joint programming.
Oversees and participates in planning, preparing and implementing age-appropriate programs and activities for youth.
Provides specialized reference and research services related to youth.
Trains staff and volunteers to help with Youth Service.
Implements grants.
Prepares reports and statistics related to Youth Service.
Requests Youth Service supplies for purchase.
Works at different locations throughout the CCPL system as needed.
Attends meetings and participates in committees and organizations that further the Library's mission and goals.
Professionally represents the library at community and organizational events that further the library's mission and goals.
Fulfills continuing education requirements and stays current with Library developments.
Serves as Librarian-in-charge as needed (LIC).
Performs other duties as assigned.
Supervisory Work Standards:
Oversees the efficient operation of department/branch; shows working knowledge of all branch operations; participates in interlibrary and inter-branch activities; conducts tours and orientations.
Contributes to staff selection; evaluates job performance; establishes priorities and work schedules; trains, supervises, schedules and coaches staff, maintains confidentiality.
Delegates responsibilities appropriately; takes corrective action as required; keeps supervisors and staff informed.
Keeps current with compliance training.
Acts as a role model; ensures teamwork; uses good judgment in decision-making/problem-solving; makes an effort to motivate staff; is receptive to staff suggestions/concerns.
Collects, analyzes and records statistics; generates required reports.
Uses resources effectively.
Qualifications
Education and Experience Requirements:
Bachelor's Degree.
Three years of customer service experience in a public library or related experience.
Minimum of two years experience working with children (birth through 18).
Demonstrated leadership experience.
Library Associate Certificate (LATI) or equivalent must be obtained within 2 years of hire.
Equivalent combination of relevant experience and training or education may be considered.
Physical and Environmental Conditions:
Work requires routine physical effort in the handling of moderately heavy materials of up to 40 pounds. Work requires standing for long periods of time and some stooping and bending. Work requires the ability to move about the library to help customers. Work requires dancing, stretching, arm motions and similar vigorous activity.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, classrooms or meeting and training rooms, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations.
The Charles County Public Library extends equal opportunity to all qualified staff members and applicants for employment without respect to race, color, religion, national origin, ancestry, LGBTQ+ status, veteran status, sex, age, disability, or any other protected class under the law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the human resources department by calling 301-934-9001, or via email.