IT Operations Center Analyst

  • Oregon Health Authority
  • Salem, OR
  • Sep 21, 2020
Full time Information Systems Technical Support Service Desk Customer Service

Job Description

The Oregon Health Authority has a fantastic opportunity for an experienced Technical Analyst to join an excellent team, provide high-level support and work to advance their IT operations. 


This position is under the classification Information Systems Specialist 5.




As an IT Operations Analyst, you will identify, triage and work to restore essential IT services and application accessibility. You will minimize the impact of system outages and work proactively to identify faltering systems and seek to avoid outages. You will play a vital part in the ongoing operations of applications and systems within the Oregon Health Authority (OHA) and the Department of Human Services (DHS).


In this role, you will primarily handle Major Incidents such as outages, service failures and loss of connectivity; and ETS Request Support including creating requests monitoring emails and setting up and following through on requests.


Additionally, you will be responsible for Event Management involving automation leverage, occurrence detection, impact evaluation, and disruption avoidance; assist in actions in regards to security concerns and find solutions to common issues and post solutions to a knowledge tree.




  • (a) Four (4) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Two (2) years of information systems experience in Technical Support. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
  • Proficiency in Active Directory administration and troubleshooting in a large-scale multi-site environment.
  • Experience supporting mobile email devices.
  • Experience supporting, maintaining and administering core Microsoft Technologies including Windows Server.
  • Strong working knowledge of Internet/Intranet technologies including security features.
  • Strong working knowledge of network infrastructure and operations including switching, routing, Ethernet, TCP/IP, DNS and/or DHCP.
  • Experience working with remote access technology.
  • Proficiency with Microsoft Office including Word, Excel, PowerPoint and Outlook.
  • Outstanding customer service skills.
  • Experience in a professional service environment with responsibility for supporting multiple applications and network environments.
  • Excellent written and verbal communication and presentation skills.
  • Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.




We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.


Systems Analysis - IT, Technical Customer Service



$54,768 - $82,824 per year

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