Service Desk Technician (3 openings)
- Oregon Health Authority
- Salem, OR
- Oct 26, 2020
Job Description
The Oregon Health Authority has a fantastic opportunity for Three (3) Service Desk Technicians to join an excellent team, provide top-notch support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 3.
WHAT YOU WILL DO!
As a Service Desk Technician, you will provide support to both internal an external customers of the Office of Information Services (OIS).
In this Tier 1 position, you will concentrate on receiving and recording end-user desktop issues. You will resolve repetitive issues such as password resets and training/inquiry questions. You will need to demonstrate specialized knowledge in one or two technical areas and general knowledge in a few others.
Additionally, you will clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in-person. You will answer complex technical questions that will require both strong technical and customer service skills. You will also pass problems that you cannot resolve to upper-level technical support personnel within and outside of the Service Desk.
WHAT WE ARE LOOKING FOR:
- (a) Two (2) years of information systems experience in Technical Support. OR (b) An Associate's degree or higher in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.
- Experience providing large volume technical support and responding to a wide range of requests.
- Working knowledge of state agencies, programs, locations of offices and staff.
- Ability to work under pressure and retain a professional and tactful manner in all interactions with customers.
- Willingness to collaborate, share information and contribute to a team’s success.
- Excellent customer service skills for both internal and external customers.
- Ability to demonstrate initiative and independent judgement.
- Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
These are full-time, permanent positions that are classified and represented by SEIU.
The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here, to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
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The Oregon Health Authority is modernizing and expanding their IT infrastructure and currently has a fantastic opportunity for a Project Manager with IT experience to join an excellent team and work to advance their IT operations.
What you will do:
As a Senior IT Project Manager, you will develop and manage the execution of comprehensive or high-risk project plans, budgets, schedules and controls from project initiation to project close-out.
This position offers you the opportunity to lead the decision-making process throughout the Oregon Health Authority and Department of Human Services for the detailed requirements, design, testing and start-up operations related to the development and implementation efforts of achieving the long term goals of the customer agency.
What's in it for you?
Collaboration in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are a Project Manager with IT experience, don't delay, apply today!
MINIMUM QUALIFICATIONS:
Seven years of professional project management experience that included leading and managing discrete projects from initiation and planning through closure and evaluation.
OR
An Oregon Project Management Associate Certification or Project Management Professional Certification awarded by the Project Management Institute AND six years professional project management experience that included leading and managing discrete projects from initiation and planning through to closure and evaluation.
A Bachelor's degree in Business Administration, Management, Public Administration or a closely related field may substitute for three years of the experience. An advanced degree may substitute for an additional year of experience.
REQUESTED SKILLS:
- Experience managing large complex multi-million dollar projects that involved implementing COTS, developing custom software solutions and/or organizational transformations.
- Ability to successfully apply project management knowledge in ambiguous and unique circumstances while managing a cross-functional team with internal matrix resources and external contractors.
- 5 or more years of Project Management experience in the last 7 years that included using project management best practices and standard methodologies such as PMI (PMBOK), PRINCE 2, etc.
- Proven success in navigating complex organizations with loosely defined structures and boundaries.
- Proven ability to recognize and anticipate emerging project risks and business priorities and to address those developments through risk mitigation, contingency plans and communication strategies.
- Management experience in risk mitigation and project stewardship.
- Experience in promoting a culturally competent and diverse work environment.
TO APPLY:
Please follow the link below to submit an application.