Communication System Support Analyst

  • Oregon Health Authority
  • Salem, OR
  • Dec 04, 2020
Full time Communications Information Systems

Job Description

The Oregon Health Authority has a fantastic opportunity for a System Support Analyst with experience supporting remote communications to join an excellent team, support key remote systems and work to advance their IT operations. 


This position falls under the Classification Information Systems Specialist 6.


Due to the COVID-19 Pandemic, this position will start off fully remote with a possibility of returning to a physical office in the future.




As a Communication System Support Analyst, you will be part of the Collaborative Communications Unit. You will be responsible for providing administrator-level support for mobile service management (MSM) systems and advanced support for remote connectivity and other communication functions supported by the work unit.


In this role, your responsibilities will also include MSM user and system administration, ordering portal configurations, advanced device/service troubleshooting, advanced customer service/assistance/support, mobile service data administration, data analysis and reporting, and serve as the primary liaison with the Telecom Expense Management and portal vendor.


Additionally, you will provide troubleshooting, triage, and problem management support for virtual private network (VPN), Citrix, and other remote connectivity solutions supported by the unit.




  • (a) Five (5) years of information systems experience in Systems Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Three (3) years of information systems experience in Systems Support. OR (c) A Bachelor's degree in Information Technology, Computer Science, or a related field; AND One (1) year of information systems experience Systems Support. OR (d) A Master’s degree or higher in Information Technology, Computer Science, or a related field.
  • Experience providing operational system administration, configuration, and monitoring of integrated mobile service management platforms.
  • Experience providing advanced end-user support to mobile device users.
  • Experience creating and maintaining end-user device setup and configuration instructions.
  • Experience with Apple iOS configuration, Apple Enterprise Device/App Management (DEP/VPP).
  • Experience supporting devices with Mobile Device Management Systems (Maas360/Intune).
  • Experience creating and maintaining mobile service management procedures and policies.
  • Experience troubleshooting mobile device connectivity to Microsoft Office Services (on-premise/O365).
  • Experience with basic scripting and/or automation using Microsoft PowerShell.
  • Experience with Microsoft SQL Server and generating SQL queries and general reports/spreadsheets.
  • Experience with Virtual Private Networks (VPNs), Citrix Remote Desktop/PC, and/or other remote connectivity tools and platforms.
  • Excellent written and verbal communication and presentation skills.
  • Strong listening skills.
  • Ability to build and maintain business relationships.
  • Experience in promoting a culturally competent and diverse work environment.



We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.


This is a full-time, permanent position that is classified and represented by SEIU.

The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here, to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.


Systems Analysis - IT



$5,029 - $7,617 per month

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