Associate Director, Operations and Project Management

  • The Nature Conservancy
  • Arlington, VA
  • Apr 21, 2021
Full time Business Manager Project Manager Nonprofit-Social Services Operations Operations Manager

Job Description


Arlington, Virginia, USA

Worldwide Office in Arlington, VA preferred but flexible.


Evolving since 1951, The Nature Conservancy (TNC) is a global conservation organization dedicated to conserving the lands and waters on which all life depends. Guided by science, we create innovative, on-the-ground solutions to our world's toughest challenges so that people and nature can thrive together. Working in over 80 countries and territories, and across all 50 states, we are tackling climate change, conserving lands, and protecting waters and oceans at an unprecedented scale. Our vision is a world where the diversity of life thrives, and people are moved to care for nature--both for its own sake and for the ways it enriches our everyday lives.

While our vision is global, our commitment is local; we build solutions together with communities, governments and businesses on the issues unfolding right in their backyards. At the heart of this work are relationships, and they are guided by respect for all people, honor for communities and culture, and an unwavering commitment to diversity.    

To learn more, visit or follow @nature_press.


Are you a highly strategic and well-organized team player who is capable of proactively managing multiple projects and tasks? Are you an inspiring leader that is passionate about business operations and project management? 

We’re looking for an Associate Director of Operations and Project Management who will support the strategic priorities of the Global Marketing and Communications team by developing, coordinating, and implementing plans to streamline operational processes. They will oversee project management on global, cross-team campaigns and initiatives, as well as collaborative marketing business processes and communications related to those campaigns, initiatives, and projects. They will manage internal communications to the GMAC team, and will be responsible for directing central operations functions, such as IT support, office supplies and equipment, office space, and administrative support. 


The Associate Director of Operations and Project Management provides overall support and direction for the project management function supporting the Global Marketing and Communications (GMAC) Division. This position will report to The Director of Finance and Operations and will support the execution of broad organization initiatives and programs for the Global Marketing and Communications team. They work with a dispersed collective of Project Managers around the GMAC to provide high-caliber, consistent project management practices as well as the development and implementation of effective business processes. They will be responsible for ensuring that programmatic work is a collaborative and well-integrated effort across the Business Unit. 

The Associate Director will also oversee internal communications to the GMAC team, including All Staff GMAC meetings, written communications, events, managing logistics of employee engagement initiatives and social activities. They are also responsible for general office operations and processes. They will provide advice, recommendations, and broad training related to operations. They will work closely with other members of the GMAC Operations team to reinforce consistency in the organization's policies and procedures and provide direction related to operations. The Associate Director works closely with executive Marketing leadership, project managers, and other key stakeholders to ensure key priority initiatives are aligned, coordinated, and executed.


  • Act independently to lead diverse activities, analyze situations, evaluate alternatives, develop complex processes, project outcomes, and initiate solutions to improve effectiveness.
  • Develop and deliver a project management program: Leading a team to establish project goals and success factors, utilize project management methodologies and processes and ensure all organizational and divisional standards are met.
  • Provide leadership to the GMAC project managers to ensure throughout the project lifecycle that they monitor and measure project progress, conduct corrective action as necessary, communicate project status information to all stakeholders, perform risk management, and resolve issues and controls project scope and quality.  
  • Guide staff in mapping existing business processes, creating new processes, applying process analysis tools, and developing expertise in process design and process management.
  • Work with team Director to establish the strategic priorities, goals, success factors and KPIs for the GMAC campaigns, projects, and initiatives.
  • Manage guidelines and analyze information to achieve results, improve workflow, and solve problems, maintaining expert knowledge of and advising on the organization’s policies and procedures. 
  • Develop and execute an efficient internal communication strategy for ensuring appropriate levels of communication with the full GMAC team. 
  • Plan and host creative ways to build a team-spirited culture of engaged employees, virtually.
  • Oversee day-to-day operations of facilities and technology management for the GMAC.
  • Ability to work effectively across multiple complex, strategic projects simultaneously.
  • Well-versed in industry best practices, and an ability to adapt them to TNC’s organization and culture.
  • Maintains confidentiality of frequently sensitive and emotionally charged information.


  • Bachelor’s degree and at least 5 years relevant experience, including working at a senior level.
  • Experience managing a multi-disciplinary team of professionals.
  • Experience in developing program-wide strategies and policies.
  • Excellent writing, presentation, and communication skills.
  • Experience using project management techniques and tools.
  • Experience managing a project team and the schedule and financial aspects of large highly complex projects


  • 5-7 years relevant experience in a business operations environment.
  • Current PMP Certification is strongly preferred.
  • Demonstrated strong ability to conceive and write creatively for various audiences.
  • Experience developing, managing, and implementing operations process, broad communications, and internal events.
  • Strong interpersonal skills, including the ability to negotiate, influence, and persuade 
  • Critical thinker with demonstrated problem-solving skills. Results-driven.
  • Management experience including the ability to motivate, lead, set objectives, and manage performance. 
  • Multi-lingual skills and multi-cultural cross-cultural experience appreciated.
  • Ability to work under stress during peak workload periods.


To apply to position number 49662, submit resume (required) and cover letter separately using the upload buttons. Applications will be reviewed in the order they’re received and the position will remain open until filled.

Click “submit” to apply for the position or “save for later” to create a draft application for future submission. Once submitted, applications cannot be revised or edited. Failure to complete required fields may result in your application being disqualified from consideration.

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The Nature Conservancy is an Equal Opportunity Employer

Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

The successful applicant must meet the requirements of The Nature Conservancy’s background screening process.


Business Unit Management, Office Management, Executive Support, Project Management, Program Management


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