The Grants Management Operations Director will lead the implementation and execution of BCT’s transition to providing OGM with high-quality grants management services for all HHS/ACF/OHS Regions. This position will also oversee the day-to-day delivery of grants support and grants management activities and manage interactions with the Client. The Grants Management Operations Director will take responsibility for ensuring the team’s production of reliable and high-quality deliverables through effective process management, and quality check and assurance systems, with an eye towards innovation and constant improvements. This is a supervisory position, requiring the Grants Management Operations Director to take responsibility for leading and managing the work, needs, and capacity building of a team of people.
Key Responsibilities:Transition Leadership
- Oversee smooth transition of all Head Start grants specialist roles from existing regional OHS structure to national OGM structure
- Ensure transition is performed efficiently, accurately, on-time, and in compliance with contractual requirements; supervise staff assigned to the transition
- Ensure Weekly Progress Report outlining the expenditures, billings, progress, status, and any problems/ issues encountered as part of the transition is submitted
- Contribute to development of and lead implementation, execution and regular updates of:
- the transition of prior contract arrangements to new contract arrangements (where applicable), including but not limited to staff, policies and procedures, required metrics and statistics, government equipment and security materials, etc.
- Program Management Plan (PMP) ensuring activities are managed in a sound, reasonable way through control policies and procedures, that follow GAAP, and standard industry practices for project administration, execution and tracking
- Quality Control Plan (QCP), ensuring compliance with quality standards established and that all deliverables are acceptable prior to delivery to the client
- Plan, execute, monitor and modify the work and processes via a detailed plan; assume responsibility for deliverables and results
- Track and manage all work-related activities, timelines, resources, outcomes, etc.
- Ensure systems and procedures are in place to support the full functionality of project activities
- Develop a clear and well-defined quality assurance and control plan which includes reporting and corrective action instructions.
- Identify opportunities for improvements and innovation in all project plans, activities and systems; confirm alignment with client expectations when appropriate and implement
- Develop a clear and well-defined communication plan that considers all stakeholders; communicate regularly with the client to ensure quality and service delivery meets expectations
- Ensure timely and accurate report preparation as required or requested
- Ensure staff understand their duties and are aware of performance expectations and deadlines
- Monitor staff productivity and work quality; provide regular on-going and constructive feedback, and supportive coaching; build capacity where needed
- Build and model a team mentality, inspiring a shared vision across locations
- Lead, challenge and inspire staff, support and nurture growth
- Be open to and receive complaints; resolve problems and involve senior leaders and Human Resources as needed or required
- Participate in the staff hiring, training and performance evaluation processes
- Ensure adherence to legal, BCT, and Client policies and procedures; involve senior leaders and/or Human Resources in matters requiring disciplinary or legal action.
Perform other reasonable tasks as assigned by management in support of BCT’s goals and objectives.
Experience, Knowledge, Skills & Abilities:
- Experience and knowledge in the administration of federal discretionary grants, particularly grants funded under ACF; hands-on Federal Grants Management experience desired; Office of Head Start grants management experience a plus
- Master of Business Administration from an accredited university or college, OR 3 to 5 years of demonstrated business management experience; experience and knowledge of automated financial program information systems a plus
- 10 years’ professional experience managing client services projects that required project management, change management and process management
- 6 years’ professional experience supervising direct and indirect reports including subject matter experts
- Demonstrated ability/experience in successfully developing, implementing, managing and improving complex, high profile, multi-faceted projects including experience in implementing quality assurance systems that improve the provision of client services
- Capacity to analyze work processes and internal systems for effectiveness and efficiency; experience in developing written procedures outlining work processes; experience and knowledge of automated financial program information systems
- Demonstrated ability to review, aggregate and present data; proclivity towards data analysis and interpretations to inform decision making preferred
- Demonstrated ability to communicate effectively when speaking and in writing, and to produce high quality written products such as memoranda, presentations and correspondence
- Experience in computer software applications including the latest version of Microsoft Office Suite (including Outlook, Word, Excel and PowerPoint); government web platform and/or project and data management software experience (e.g., GrantsSolutions, Smartsheets, etc.) desired
- Experience and capacity to work effectively in web-based systems, databases and tracking systems as well as to suggest improvements where necessary and appropriate.
- Experience effectively managing multiple priorities and negotiating necessary changes with stakeholders
- Ability to travel as needed to support project; estimated at 25%, perhaps more during transition
- Ability to leverage strong interpersonal and communication skills to build effective collaborative relationships with staff, clients, remote colleagues and supervisors, and others.
- Ability to contextualize information, connect program goals with daily activities, and develop/improve frameworks, standards, procedural and/or information management solutions in support of Client and staff needs
- Ability to, both independently and collaboratively, solve problems, make decisions and manage change
- Ability to anticipate the needs of the Client and staff, exercise sound judgment and be open to the input and decisions of others
- Experience leading, managing and motivating high performing teams; effectively communicating with, delegating to, involving and developing staff to foster an environment of mutual support and respect
- A confident, supportive and approachable demeanor
BCT Partners’ mission is to provide insights about diverse people that lead to equity.
We are a national, multi-disciplinary consulting firm that delivers a full range of research, consulting, training, technology, and analytics services. BCT works with government agencies, corporations, nonprofit organizations, educational institutions and foundations, and is one of the leading firms in the country with expertise in the following markets: housing and community development, economic development, workforce development, children and families, health, education, and diversity, equity & inclusion.
We invite and welcome to our team people who share our values and goals; those with a passion for making the world a better place, who see strength in our diversity, seek equal opportunity for all communities and are motivated to create a more equitable and just society. We appreciate the knowledge, abilities, and ideas of each individual and embrace his/her/their positive contributions to our collaborative and dynamic work environment.
The Office of Grants Management (OGM) directly administers, manages, provides financial stewardship, and technical guidance to more than 60 program and regional offices of the U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF) for discretionary, mandatory grants, and cooperative agreements; OGM also performs audit resolution.
Nationally, ACF is comprised of twelve regional offices responsible for awarding grants, monitoring performance, and providing technical assistance to nearly 1,600 Head Start grantees. These programs receive annual grant (refunding) awards and may receive supplemental awards. OGM/School Readiness Grants Management staff provide financial and policy guidance to Head Start grantees.  Job descriptions serve to provide guidance and information regarding position responsibilities and job expectations. BCT Partners reserves the right, where permitted by law, to modify position responsibilities, sometimes without notice or written updates to the job description documents.
BCT Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and or/ veteran status, or any other Federal or State legally protected class. BCT Partners will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at email@example.com. We appreciate the diversity of our communities and invite all who are interested to apply.
For more information regarding BCT Partners' commitment to equal employment opportunity and affirmative action please click here: www.bctpartners.com/eeoaa