Provide Escalation support for customer found issues and ability to work at an Engineering level with product R&D teams. Strong technical and customer service skills and experience required. Ability to work in a high pressure situations. In depth knowledge of Networking protocols, principles, best practices and designs required. Experience with ancillary products and technologies i.e. Network and Server Virtualization, Cloud, SDN, Storage etc a plus.
Responsible for diagnostics and troubleshooting of Networking equipment and protocols from Pre- and Post-sales activities. Provide proof of concept testing in support of Pre-Sales customer deployments and evaluations. In addition support of Post-Sales customer escalated cases which require testing, customer replication and evaluating product deficiencies or bugs on Networking technologies and devices. Specifies tests to be performed and provides test area with parameters for problem replication. Responsible for designing, developing and implementing methods of testing and troubleshooting systems and equipment.
Education and Experience Required:
Knowledge and Skills:
What we can offer you:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at Working at Aruba Careers (arubanetworks.com)
Join us and make your mark!
Find out more about us and follow us on:
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.