Customer Care Representative I (Questar)

  • Dominion Energy
  • Jul 20, 2021
Full time Communications CSR Database Help Desk Customer Service

Job Description

This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

  • Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
  • Assesses customer needs in scheduling and issuing a variety of service order requests;
  • Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
  • Determines and obtains security deposits for new business accounts;
  • Promotes, explains, and sets up customer service programs;
  • Responds to emergency calls and issues appropriate orders

Required Knowledge, Skills, Abilities & Experience

  • High School Graduate or GED 
  • 0 to 2+ years related experience;
  • Knowledge of basic math to add, subtract, multiply, and divide;
  • Knowledge of Business Office policies and procedures;
  • Knowledge of personal computer and related software;
  • Knowledge of and the ability to use good telephone skills and etiquette;
  • Skilled in relating interpersonally;
  • Ability to read and understand written policies;
  • Ability to follow written and oral instructions;
  • Ability to communicate effectively orally and in writing;
  • Ability to handle emergencies and stressful situations.
  • Bilingual Spanish speaking is a plus but not required.
  • The Company is actively seeking United States military veterans who meet the qualifications outlined above

Education Requirements

Education Level: Required: High School Graduate , GED

Working Conditions

Office Work Environment 76 -100%Travel Up to 25%

Other Working Conditions


Administrative Support, Data Entry-Order Processing, Secretary-Executive Assistant, Reception-Switchboard, General-Other: Administrative-Clerical, Marketing Communications, Collections, General-Other: Customer Support-Client Care


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