Customer Care Representative I (Questar)
- Dominion Energy
- Jul 20, 2021
Job Description
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
- Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
- Assesses customer needs in scheduling and issuing a variety of service order requests;
- Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
- Determines and obtains security deposits for new business accounts;
- Promotes, explains, and sets up customer service programs;
- Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
- High School Graduate or GED
- 0 to 2+ years related experience;
- Knowledge of basic math to add, subtract, multiply, and divide;
- Knowledge of Business Office policies and procedures;
- Knowledge of personal computer and related software;
- Knowledge of and the ability to use good telephone skills and etiquette;
- Skilled in relating interpersonally;
- Ability to read and understand written policies;
- Ability to follow written and oral instructions;
- Ability to communicate effectively orally and in writing;
- Ability to handle emergencies and stressful situations.
- Bilingual Spanish speaking is a plus but not required.
- The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
Occupations
URL
Listing Logo
Across every part of our company, we're transforming the way we do business to build a more sustainable future for our planet, our customers, our team and our industry. See how we're living our promise in every segment of our company.
We're working hard to attract diverse talent, grow leaders, provide career development for all our employees, and create an inclusive work environment. That commitment shows in our positive workplace culture, and our efforts have been recognized in recent years.
We believe diversity fosters the exchange of ideas, supports collaboration and inspires innovation. But being diverse is just a start. We also have to be inclusive in order to encourage consideration of different talents, thinking and perspectives.
We work hard to bring veterans into our company — in fact, 1 in 5 new hires at Dominion Energy is a veteran. To honor our nation's veterans by providing the training and support they need to successfully transition to civilian life, we launched Troops to Energy Jobs in 2011.
Our student interns have so far represented 80 majors from 70 schools in 22 states. More than 70% return for multiple summer placements, and 75% of our seniors earn full time job offers.
Dominion Energy supports diversity initiatives in our communities through philanthropic programs, partnerships and volunteer outreach. Through grants large and small, we invest in programs that foster an appreciation of cultural diversity, revitalize neighborhoods, develop community leadership, and support the cultural endeavors that give life to our communities.