Amendment Specialist – Limited Duration (17 months)
- Oregon Health Authority
- Jul 29, 2021
Job Description
REQ-62695
Close date: 8/4/2021
Salary: $2638 - $3855 per month
Location: Portland, OR
This is a full-time, limited duration, classified position and is represented by a union.
The Oregon Health Authority (OHA), Public Health Division (PHD), Center for Health Statistics (CHS) in Portland, OR is recruiting for an Amendment Specialist to review and process amended birth certificates in compliance with Oregon Administrative Rule and Revised Statute. The Center for Health Statistics (CHS) is responsible for registering, certifying, amending, and issuing Oregon vital records. Oregon law (ORS 432) requires that all vital events such as births, marriages, divorces, registered domestic partnerships, dissolution of registered domestic partnerships, fetal deaths, and deaths be permanently recorded and registered.
NOTE: Most of the work will be conducted remotely at an alternate worksite with full access to the needed operating systems and technology. However, there are times that the work will need to be conducted at the central work location listed in this announcement, the Portland State Office Building located at 800 NE Oregon Street, Portland, OR 97232. Work location can be changed at any time at the discretion of the hiring manager.
What will you do?
As the Amendment Specialist, you will screen, review and process amendments to birth certificates by analyzing correction affidavits, supplemental reports, court orders, and other documents necessary to identify and amend the birth record. You will prepare and issue the new birth certificate with the appropriate forms and items and, when appropriate, reject the amendment and draft correspondence citing the reasons for the rejection. You will also review materials for new or pending amendment requests and forward requests to appropriate staff amendment specialist.
In this role, you will provide information about procedures, assist in completing forms, enter payment information into a computer kiosk (including credit card information), approve refunds, copy and attach documents to orders, and other duties related to preparing applications for amendments. It is critical that you follow all agency policies related to maintaining the confidentiality and security of customer information.
What's in it for you?
The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans. If you are experienced providing a high-level customer service and perform accurate data entry, don’t delay! Apply today!
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
What are we looking for?
Requested Skills
- Minimum qualifications: Two years of general clerical experience of which included one years of word processing/data entry OR an associate degree in office technology.
- Preference will be given to applicants with customer service and call center experience.
- Experience providing friendly, diplomatic, and knowledgeable customer service in-person and over the phone to the public, as well as agency and business representatives who have a role in filing and correcting vital records.
- Keyboarding speed of a least 65 WPM with minimal errors to perform quick and accurate data entry and retrieval for extended periods of time.
- Experience learning and applying laws and policies related to the registration and amendment of records.
- Experience reviewing applications/paperwork for completeness and compliance with laws and policies.
- Experience following processes from beginning to end to ensure records meet compliance criteria to allow processing/registration of amended birth certificates.
- Experience applying legal guidelines to accurately process birth record amendments.
- Experience providing clear directions to customers both in-person and over the phone to obtain missing information, clarify conflicting information or complete insufficient information.
- Experience promoting a culturally competent and diverse work environment.
How to Apply
To view the announcement and apply, please copy and paste the following link:
Contact Information
Cyndi Phipps-Roman
503-569-0066
URL
Salary
The Oregon Health Authority (OHA) is a state agency dedicated to helping people and communities achieve optimum physical, mental and social well-being through partnerships, prevention and access to quality, affordable health care. We are absolutely committed to ongoing innovation in the delivery of services, and to recruiting, developing and retaining dedicated employees.
OHA includes most of the state's health care programs, including Public Health, Health Policy and Analytics, Health Systems Division, and Oregon State Hospital. Incorporating the state's health care programs within one agency gives the state greater purchasing and marketing power to begin tackling the issues of cost, quality, and access to care.