Job Description
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
This position does not offer relocation assistance.
Job Summary
The Service Dispatcher coordinates work assignments, ensuring company and customer-generated work orders are dispatched to appropriate field employees timely and accurately. This includes emergency work orders involving reports of gas leaks, gas odors, damaged gas lines, fires, and explosions. Meets company, state utility commission, and federal requirements. Processes and responds to emergency requests and orders. Receives and relays messages among customers, field personnel, and internal departments. Processes and maintains accurate reports and logs. Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel. Manages notifications of escalated incidents to management and operations personnel. Monitor SCADA System and notify appropriate person of gas system problems. Monitor and adjust pressures as required. May perform other duties as requested or assigned.
Required Knowledge, Skills, Abilities & Experience
Minimum Qualifications:
High school diploma or GED equivalent
0-2 years' directly-related experience.
Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience.
Skills: Basic math
Abilities: Communicate effectively, orally and in writing; understand and complete written and oral instructions; handle emergencies, respond to stressful situations, multi-task; hear and respond to telephone and radio requests and inquiries; see objects at close range; contribute to a positive work environment; be courteous to co-workers and customers
Preferred Qualifications:
Bachelor’s or Associate's Degree
2+ years experience
Dispatch/Call Center experience
Two-way radio and dispatching equipment/code experience
Typing experience (25 wpm)
Note: A partial year of related work experience of 6 months or more rounds to one full year of qualifications.
The company is actively seeking United States military veterans and service members who meet the qualifications.
• Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined.
Education Requirements
High school diploma or GED equivalent
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
• Requires working: shifts (nights, weekends, and holidays); unscheduled on-call; overtime
• Requires long periods of sitting at a PC/workstation
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Across every part of our company, we're transforming the way we do business to build a more sustainable future for our planet, our customers, our team and our industry. See how we're living our promise in every segment of our company.
We're working hard to attract diverse talent, grow leaders, provide career development for all our employees, and create an inclusive work environment. That commitment shows in our positive workplace culture, and our efforts have been recognized in recent years.
We believe diversity fosters the exchange of ideas, supports collaboration and inspires innovation. But being diverse is just a start. We also have to be inclusive in order to encourage consideration of different talents, thinking and perspectives.
We work hard to bring veterans into our company — in fact, 1 in 5 new hires at Dominion Energy is a veteran. To honor our nation's veterans by providing the training and support they need to successfully transition to civilian life, we launched Troops to Energy Jobs in 2011.
Our student interns have so far represented 80 majors from 70 schools in 22 states. More than 70% return for multiple summer placements, and 75% of our seniors earn full time job offers.
Dominion Energy supports diversity initiatives in our communities through philanthropic programs, partnerships and volunteer outreach. Through grants large and small, we invest in programs that foster an appreciation of cultural diversity, revitalize neighborhoods, develop community leadership, and support the cultural endeavors that give life to our communities.