Summary: The Delivery Driver is responsible for driving development, management, expansion, and daily, weekly, and monthly operational metrics for our E-commerce business units. The Delivery Driver will be responsible for developing the foundation, logistics, online systems, training staff, executing service, and working with the retail and marketing teams to provide a seamless customer experience to LOVA’s customers.
Essential Duties and Responsibilities:
- Deliver cultivated products to our customers in an efficient timely manner.
- Maintain full compliance with all associated regulatory bodies.
- Maintain ongoing communication with the proper departments as it relates to customer deliveries.
- Handle customer concerns or issues at the time of delivery and work with the appropriate department or manager to resolve customer concerns promptly
- Verify orders at the time of delivery.
- Create and abide by the most efficient route plans for delivery.
- Verify and collect payments at time of delivery, per the designated process
- Participate in ongoing education and professional development opportunities
- Work collectively and respectfully with other team members
- 2+ years of experience as a delivery driver.
- Experience with customer service, invoice handling, and cash handling is also preferred.
- Experience in a retail, hospitality, and sales setting is required.
- Good interpersonal skills and proven ability to positively influence customers; must be capable of effectively interacting at all levels in the organization.
- Ability to work in a fast-paced environment, manage high stress situations, and be flexible and adaptable when a situation requires it.
- Must be capable of driving over the course of several hours at a time
- Must have a clean driving record and must be committed to safety, vigilance, and defensive driving practices.
- Excellent communication skills and leadership both verbally and through written media. • Must be able to handle constructive criticism and guidance and offer the same to others in the department.
- At least 21 years of age and authorized to work in the US.
- Proper employment documentation; reliable transportation and valid driver's license. • Environmental Requirements and Exposure, depending on work location
Requirements:
- 2 years of previous retail experience.
- Current State issued ID
- Experience in reading and understanding data and translating it to actionable items
- Passionate about customer service
- Continuously seek opportunities to improve customer experience.
- Extremely organized, with strong time management skills and ability to multi-task
- Quick learner with strong problem-solving skills and a natural talent for process improvement
- Strong communicator and active listener who comes with an open mind and the ability to effectively incorporate store partners in key decisions
Pioneer Interests is an equal opportunity employer. We are committed to cultivating an environment where people of all backgrounds and identities are included and feel valued for the work they produce and the perspectives they bring