Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA

At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Full time and Part time opportunities available. Part time hours vary depending on business needs and require weekend availability. 

Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States.

What You’ll be Doing 

TTEC supports a number of government contracts for both long term and short-term assignments. When a national emergency strikes, we’re at the ready.  These positions are fulfilling as you support those US residents when they are at their time of need.

During a Typical Day, You’ll 

• Consult with your neighbors on the available services that can support their situation 
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

What You Bring to the Role 

• Requires an active government public trust clearance (updated within the past 3 years). If you do not currently hold an active public trust clearance, be prepared to complete the stringent requirements required by the Department of Homeland Security.
• Exceptional conversational English verbal and written communication skills
• Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
• Handy with MS Windows and other computer applications
• High school diploma or equivalent
• High speed internet connection (>15 mbps)
• Bilingual in English and Spanish

What You Can Expect 

• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organization 
• Career growth and lots of learning opportunities for aspiring minds 
• And yes...all the competitive pay and performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. 

You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. 

About TTEC 

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

https://ttec.taleo.net/careersection/10020/jobdetail.ftl?job=03EWP&lang=en&src=JB-27120