Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA 03IMC

Bringing smiles is what we do at TTEC… for you and the customer. As a Temporary Bilingual Customer Service Representative – Govt Public Trust Clearance – Spanish English working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. 

This role is limited to residents of certain locations in the United States only.  This position is open to residents of AL, AR, AZ, CO, DE, FL, GA, ID, IN, KS, KY, LA, MO, MS, MT, NE, NM, OR, NC, NV, OH, OK, PA,SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.  Applications for this roll will not be accepted from residents of AK, CA, CT, HI, IL, IA, MA, MD ME, MI, MN, NH, NJ, NY, ND, RI, or WA or outside of the United States.  These restrictions are for this opportunity only.  You may qualify for other TTEC openings.  Please continue to search TTECjobs.com. 

What You’ll be Doing  

TTEC supports a number of government contracts for both long term and short-term assignments. When a national emergency strikes, we’re at the ready.  These positions are fulfilling as you support those US residents when they are at their time of need. 

During a Typical Day, You’ll  

• Consult with your neighbors on the available services that can support their situation  
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat 
• Respond to customer inquiries with active listening 
• Resolve customer issues with patience and understanding 

What You Bring to the Role  

• 6 months or more of customer services experience 
• High school diploma or equivalent 
• Recognize, apply and explain your product or service knowledge 
• Great written and verbal communication skills in Spanish-English 
• Computer experience 
• High speed internet connection (>20 mbps) 

What You Can Expect  

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• And those interested and in good standing when the assignment ends will be prioritized for other TTEC roles. 

 Visit www.mybenefits.ttec.com for more information. 

A Bit More About Your Role 

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. 

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. 

About TTEC  

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 

https://ttec.taleo.net/careersection/10020/jobdetail.ftl?job=03IMC&lang=en&src=JB-19502