Brock Student Center Manager

Job Summary

Hawkeye Community College’s Division of Student Affairs & Institutional Diversity is seeking a full time Brock Student Center Manager to join their team. In this role, you will be responsible for the general oversight and management of the daily operations as well as the daily activities of the café’s food and beverage function.

At Hawkeye, the Brock Student Center is a place on our campus where students, faculty, and staff come to connect, eat, relax, or study. Additionally, in the Student Center you will find Hawkeye’s Redtail Café, Veteran’s Service Lounge, Esports Arena, as well as the Hawkeye Bookstore, and areas for Student Activities/Club Organizations.

The Division of Student Affairs & Institutional Diversity offers a broad range of support services to help students achieve success as a college student and beyond. We work collaboratively with faculty, staff, students and the community to support student engagement, diversity and inclusion as well as learning and success at Hawkeye Community College. Our team promotes the continuous improvement of the college experience by helping students to connect, collaborate and commit to engage in activities, programs, and opportunities as they achieve their goals. If you want to make a difference on behalf of students, then this will be ideal for you!

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs.  Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve. 

Essential Job Functions 

Important responsibilities and duties may include, but are not limited to, the following:

• Manage Brock Student Center operations and establish policies and procedures to provide quality customer service to campus community.
  • Responsible for center budget management.
  • Monitors and responds building access requests for Brock Student Center events as well as provides general event assistance.
  • Partners with Facilities Department for maintenance and service requests.
  • Collaborates with Public Safety for event coverage.
• Oversees Redtail Café food and beverage preparation, sales, inventory and supplies
  • Responsible for menu planning and café food and beverage offerings
  • Coordinate café daily cleaning, sanitation and partners with Facilities for café maintenance requests.
  • Supervises and evaluates café employees including student employees and interns.
  • Responsible for requisitions, purchase orders and credit card usage.
  • Inspect supplies, equipment, and work areas to ensure efficient service and safety.
• Serves as an operational resource for the Hawkeye Bookstore.
• Build and maintain positive relationships with the campus community.
• Performs other duties as assigned.
• Participates in campus committees as assigned.
• Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.

Minimum Qualifications

• Associate’s degree in a related field and three (3) years of related management experience OR a combination of education and experience to total five (5) years.
• Experience with food service and/or hospitality management.
• Knowledge of budget administration and fiscal management.
• Supervisory experience in food service, hospitality, retail or similar service area.
• Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
• Ability to demonstrate strong interpersonal communication.
• Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
• Demonstrated ability to execute organization and department policies and procedures.
• Demonstrated ability to handle confidential/sensitive information with discretion.

Preferred Qualifications

• College and/or university management experience within the areas of food service and/or hospitality, bookstore management, student activities and/or campus event center(s).

Working Conditions

Work schedule is Monday through Thursday 7:30am-4:30pm and Friday 7:30am-3:30pm, with some evenings and weekends.                   

Work is performed in an office setting and/or classroom setting, climate-controlled environment, with a combination of natural and fluorescent light. Requires good hand-eye coordination and arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift up to at least 50 pounds and move intermittently during working hours. During course of day, interact with students, faculty and staff in person.

Employment Status

Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity. The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov. 

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.

Application Procedure

• Complete an online application at hawkeyecollege.edu/employment
  • Submit/upload a cover letter addressing the following:
    • Describe any experience you have had training staff and/or with staff supervision.
    • Provide examples from your past experience that best illustrate your ability to work and interact effectively with diverse groups.
    • Describe any previous responsibilities you have had in meeting deadlines, developing and scheduling multiple projects, and organizing your work.
  • Submit/upload a resume.
  • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
• All required documents must be submitted in order for your application to move forward.
• Priority screening is set to begin on Monday, May 22, 2023. Completed applications, along with the required materials received after the priority screening date will be considered at the discretion of the college.