Recruitment & Admissions Specialist

Job Summary

Are you seeking a professional position in which you are able to engage with students as they embark on their academic journey? Do you enjoy detail-oriented work and being part of a learning community where you get to work with individuals to help them achieve their educational goals? Are you someone who likes organizing and reviewing data on a regular basis? If so, Hawkeye Community College has an opportunity for you!

The Admissions Office is looking for a full time Recruitment & Admissions Specialist who is excited to have a positive impact on people's lives to join their team.  In Admissions, our team is passionate about developing student friendly processes and delivering a high-level student service experience. 

As the Recruitment and Admissions Specialist, you are supporting applicants through the admission process ensuring program requirements are completed and that there is a smooth transition from application to enrollment and program registration. You will achieve this by assisting in the screening and qualification of applicants according to program admission criteria as well as assisting the Admissions team in daily communication such as phones, reports, emails, walk-ins and scheduling requests.

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs.  Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve. 

Essential Job Functions  

Important responsibilities and duties may include, but are not limited to, the following:

• Assists in the coordination and processes of the acceptance of applications for admissions and updates appropriately in student information system.
• Assists with enrollment to assigned specific departments.
• Provides accurate information to prospective and current students, parents, and the general public on Hawkeye Community College’s programs, degrees, application processes, financial aid information, and student referrals.
• Reviews students’ transcripts and calculates GPA to admit students to programs appropriately.
• Communicates with students and team daily regarding admissions processes and their admission status.
• Continuous monitoring of student records to admit to programs as they progress through their pre-program coursework, tracking students through their pre-program coursework.
• Verifies and provides follow-up to students regarding their application status, admissions inquiries and requirements via on-site visits, phone, text and email.
• Generates, maintains, updates and analyzes various reports.
• Processes admittance letters for newly admitted students.
• Utilizes technology to maintain student records, reports, uploading of prospect leads, and enters data in order to complete various tasks, job duties and reporting.
• Trains and assigns tasks to work study students.
• May assist with the coordination of group visits and on campus events through the Admissions office.
• Will be cross-trained in other Recruitment Admissions Specialist’s duties and serves as a back up in their absence.
• Participates in campus committees as assigned.
• Performs other duties as assigned.
• Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.

Minimum Qualifications

• Associates degree.
• One (1) year related work experience such as customer service, sales, public speaking, public relations, marketing, communications, social sciences, business, or education or a combination of related education and work experience to total three (3) years.
• Demonstrated ability to communicate effectively, clearly and concisely, both orally and in writing, in presentations and one-on-one with students and parents.
• Demonstrated ability to work a flexible schedule to include evenings and weekends as needed.
• Must possess a current driver’s license valid in the State of Iowa and a driving record insurable by the College’s insurer.
• Demonstrated ability to travel to and from appointments.
• Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
• Demonstrated ability to perform critical thinking, troubleshoot tasks, and analyze data with a high attention to detail.
• Ability to demonstrate strong interpersonal communication.
• Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
• Demonstrated ability to execute organization and department policies and procedures.
• Demonstrated ability to handle confidential/sensitive information with discretion.
• Demonstrated ability to demonstrate effective organizational skills to manage multiple and shifting tasks/demands, policies and procedures to meet timely deadlines and/or program criteria.

Preferred Qualifications

• Bachelor's Degree
• Experience in academic advising, college admissions, or a similar role
• Community college experience

Working Conditions

Anticipated schedule is Monday – Friday from 8am – 4:30pm with occasional evening and Saturday hours to assist with recruitment/enrollment efforts 

Work is performed either in or a combination of an office setting and/or classroom setting using technology.  Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp.   Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.

Employment Status

Full-time non-exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement / remission; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).

Application Procedure

• Complete an online application at hawkeyecollege.edu/employment
  • Submit/upload a cover letter addressing the following:
    • Describe any experience you have had related to supporting applicants through the application for admission process. Give examples of any experiences you have had specifically related to individual program admission criteria.
    • Explain your working knowledge of computer software including Word, Excel, Google Suite, a Customer Relations Management system and Student Information Systems.
    • Describe any experience you have had in customer service to students, faculty, staff, and/or the general public.
    • Describe your experience handling and managing multiple projects and deadlines
  • Submit/upload a resume.
  • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
• All required documents must be submitted in order for your application to move forward.
• Priority screening is set to begin on Monday, July 10, 2023. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college. 

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity. The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov. 

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.

Application Procedure

• Complete an online application at hawkeyecollege.edu/employment
  • Submit/upload a cover letter addressing the following:
    • Describe any experience you have had related to supporting applicants through the application for admission process. Give examples of any experiences you have had specifically related to individual program admission criteria.
    • Explain your working knowledge of computer software including Word, Excel, Google Suite, a Customer Relations Management system and Student Information Systems.
    • Describe any experience you have had in customer service to students, faculty, staff, and/or the general public.
    • Describe your experience handling and managing multiple projects and deadlines
  • Submit/upload a resume.
  • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
• All required documents must be submitted in order for your application to move forward.
• Priority screening is set to begin on Monday, July 10, 2023. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.