Job Description
The Oregon Health Authority has a fantastic opportunity for an Ombudsperson to join an excellent team. This is a Full-Time, Permanent, represented position with the External Relations Division.
The AA salary range is $4,693.00 to $7,180.00 Monthly.
What you will do!
On behalf of the Oregon Health Authority (OHA) Ombuds Program, this position acts as an impartial advocate for individuals eligible for and enrolled in the Oregon Health Plan, and others served by OHA programs by performing case-management work including client intake and support, organizational research, and background information compilation. This position supports access to quality, value-based care by providing independent, informal mediation, rules, policy, and process review and recommendations to individuals or stakeholders that have complaints, questions, or grievances about OHA services, programs, polices or processes. This position supports the overall OHA Ombuds program which identifies, articulates, and recommends policy or procedural changes to strengthen OHP members’ access to quality, value-based care where individual Ombuds cases identify systems or policy concerns. This position supports the OHA’s mission, vision, and core values particularly equity in the execution of the agency’s duties. The OHA Ombudsperson works independently and as part of a team for case management resolution; this also requires obtaining the cooperation and joint planning efforts of multiple state agencies, community organizations, individual stakeholders, and private sector businesses. This position uses empathy, strong interpersonal and cultural humility skills, confliction resolution, and analytical investigation to support resolution of concerns and critical situations. This position supports subject matter expertise, analysis, and recommendations to resolve cases for executive management, and program areas across the agency. This position uses case management and documentation, data analysis from the Ombuds program and other OHA programs, and collaboration with community programs to ensure case resolution, understand trends, inform data-driven reports, and support systems changes where appropriate.
What's in it for you?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and eleven paid holidays per year plus pension and retirement plans. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This position falls under the Program Analyst 2 classification.
What we are looking for:
- A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years experience coordinating or administering a program
OR
- Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.
- Spanish-English and/or other bilingual skills or candidates speaking one of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali, or other immigrant groups’ native language.
Requested Skills:
- Excellent customer service skills.
- Ability to manage multiple tasks and effectively manage irate and hostile members.
- Must be able to organize and prioritize work to meet deadlines and have flexibility, work demand tolerance and exhibit written and oral communication skills including effective communication with coworkers.
How to Apply:
Please apply via Workday at the following link:
Application Deadline: 10/22/2023
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.
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The Oregon Health Authority is at the forefront of lowering and containing costs, improving quality and increasing access to health care in order to improve the lifelong health of Oregonians. OHA is overseen by the nine-member citizen Oregon Health Policy Board working towards comprehensive health reform in our state.
Vision:
A healthy Oregon
Mission:
Ensuring all people and communities can achieve optimum physical, mental, and social well-being through partnerships, prevention, and access to quality, affordable health care.