Recruitment & Admissions Representative

Job Summary

Are you seeking a professional position in which you are able to meet and engage with students as they embark on their academic journey? Do you enjoy detail-oriented work and being part of a learning community where you get to work with individuals to help them achieve their educational goals? Are you a multitasker who likes to communicate in a variety of ways in order to assist student through the admission process?  If so, Hawkeye Community College has an opportunity for you!

The Admissions Office is looking for a full time Recruitment & Admissions Representative who is excited to have a positive impact on people's lives to join their team. In Admissions, our team is passionate about developing student friendly processes and delivering a high-level student service experience.

As our Recruitment and Admissions Representative, you will assist with daily functions associated with the efforts of the Recruitment and Admissions office.  Specifically, as it relates to the coordination and processing surrounding applications for admission.  You will provide accurate information to prospective students, current students, parents, and the general public about Hawkeye Community College’s degrees, program admission requirements, and the admission processes.  You will achieve this by assisting the admission team in daily communication such as phones, emails, walk-ins, and scheduling requests.  You will contribute to the recruitment endeavors by hosting individual visits and participating with campus visit events. 

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.

Essential Job Functions  

Important responsibilities and duties may include, but are not limited to, the following:

• Assists in the coordination, review and processing of applications for admissions.
• Updates student record information appropriately in Recruit and Colleague.
• Utilizes student records and reports to enter data in order to complete various tasks and job duties.
• Records, review, and routes transcripts for appropriate evaluation.
• Reviews student credentials to provide updates related to application status.
• Creates and updates admission files in accordance to student needs and
• Manages and responds appropriately to incoming phone, email, and walk-in inquiries.
• Advises prospective students on the application process and oversees applicants steps through to completion.
• Provides accurate information to prospective and current students, parents, and the general public on Hawkeye Community College’s programs, degrees, application processes, financial aid information, and student referrals.
• Process admittance letters for newly admitted students.
• Assigns tasks to student employees.
• May assist with the coordination of group visits and on campus events through the Admissions office.
• Conducts individual appointments to prospective students and guests and assists with on campus recruitment activities/events.
• Performs other duties as assigned.
• Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of this position.

Minimum Qualifications

• Associates degree.
• One (1) year related work experience such as customer service, sales, public speaking, public relations, marketing, communications, social sciences, business, or education or a combination of related education and work experience to total three (3) years.
• Demonstrated ability to communicate effectively, clearly and concisely, both orally and in writing, in presentations and one-on-one with students and parents.
• Demonstrated ability to work a flexible schedule to include evenings and weekends as needed.
• Must possess a current driver’s license valid in the State of Iowa and a driving record insurable by the College’s insurer.
• Demonstrated ability to travel to and from appointments.
• Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
• Demonstrated ability to perform critical thinking, troubleshoot tasks, and analyze data with a high attention to detail.
• Ability to demonstrate strong interpersonal communication.
• Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
• Demonstrated ability to execute organization and department policies and procedures.
• Demonstrated ability to handle confidential/sensitive information with discretion.
• Demonstrated ability to use effective organizational skills to manage multiple and shifting tasks/demands, policies and procedures in order to meet timely deadlines and/or program criteria.

Preferred Qualifications

• Bachelor’s degree in education, communications, student affairs, business, or related field.
• Community College education and/or work experience.
• Experience with Ellucian Colleague or other Student Records Management/CRM systems.
• Experience working with secondary/postsecondary faculty, staff, and students.
• Understanding of the admissions funnel and best practices related to student recruitment and CRM utilization.

Working Conditions

Anticipated schedule is Monday through Friday from 8:00 am – 4:30 pm with occasional evening and Saturday hours to assist with recruitment/enrollment efforts. 

Work is performed either in or a combination of an office and/or classroom setting using technology.  Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp.   Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.

Employment Status

Full-time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).

• Salary will be commensurate with the candidate’s education and experience. The salary range for this position begins at $41,500. 

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity. The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov. 

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.

Application Procedure

• Complete an online application at hawkeyecollege.edu/employment
  • Submit/upload a cover letter addressing the following:

• • • Explain your working knowledge, and use of, computer software including but not limited to:  Word, Excel, Google Suite, a Customer Relations Management system or Student Information Systems.
    • Describe your experience providing customer service/assistance to the general public, students and/or staff along with presenting information to these various groups.
    • Describe your experience handling and managing multiple projects and deadlines.

• Submit/upload a resume.
• Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.

• Priority screening is set to begin on Tuesday, February 06, 2024. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.