Solutions Architect, Business Systems

  • American Red Cross
  • Statewide, District of Columbia
  • Feb 14, 2024

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 


We are looking for an experienced Solutions Architect to play a key role in designing and implementing solutions that meet the organization's volunteer and workforce needs.  Design and implement complex system functionality and integrations across the enterprise-wide volunteer management system for various lines of business.  Apply specialized expertise to solve critical issues and execute projects of high complexity, scope, sizes, and risks.  Evaluate integration needs and designs, provide solutions, and assess options and risks.  Serve as lead on the product team, providing technical guidance and collaborating with the product team to implement technology best practices.  Provide support, development and leadership guidance to all volunteers.

The ideal candidates will possess a deep understanding of technology, excellent problem-solving and communication skills, and a track record of successfully architecting and implementing complex solutions.

The organization’s enterprise-wide volunteer management system is called Volunteer Connection, which allows all Red Cross units to manage all volunteers during their entire journey with the organization from recruitment to placement to engagement with multiple departments, deployment on large-scale disasters, and more.  There are similarities and differences to an HR system that manages employees in an organization.


  • Serve as an expert on workforce technology best practices, techniques, and methods.  Research, analyze, and apply emerging trends to workforce management products and operations.  Contribute strategic expertise to large-scale initiatives.
  • Design and architect system solutions, develop and maintain architecture artifacts and technical documentation.  Ensure systems are optimized to support business objectives and processes. 
  • Lead integration design discussions and oversee the development and maintenance of APIs, ensuring seamless integration within our ecosystem.
  • Assess, review, and test the delivery of technical solutions and integrations related to product roadmap, implementations, releases, and systems modifications.
  • Collaborate and provide technical leadership to the product team and internal and vendor teams to analyze business strategy and design innovative solutions to ensure cohesive and effective solution delivery.
  • Prepare metrics, activity and progress reports regarding projects, tasks, risks and operations.
  • Provide training and guidance to other staff and volunteers.  Lead and contribute expertise to the product roadmap and foster effective teamwork.
  • Support off-hours releases and coordinate outages with stakeholders
  • Other responsibilities as assigned.

100% Remote- Candidate can work anywhere in the US (mainland).

Some travel required.

The salary range for this position is $135,000-$165,000 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. 

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. 


  • Bachelor's degree in Computer Science, Information Systems, or related field required.
  • Minimum 10 years of experience in designing and developing application and integration solutions for complex business logic and interfaces for enterprise-wide systems.
  • Experience leading technical solution design sessions, ability to ask hard questions, suggest best practices technology solutions, and efficient ways of implementing and configuring business processes.
  • Strong understanding of system architecture principles and best practices, experience designing integrations, designing and developing SQL queries, and complex real-time and batch integrations.
  • Excellent analytical and detail-oriented skills with the ability to rapidly learn and take advantage of new concepts, business models, and technologies. 
  • Ability to effectively prioritize and execute tasks efficiently.
  • Experience with Agile/Scrum methodology and related tools (E.g., Jira, Confluence) is required
  • Excellent oral and written communication skills, forming business partnerships and effectively conveying technical concepts to technical and non-technical business stakeholders.
  • Ability to work extended hours/on-call support as needed to support any major outages, new releases, disaster support, etc.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).


  • Workday System experience
  • Well rounded CV showing results

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

•             Medical, Dental Vision plans

•             Health Spending Accounts & Flexible Spending Accounts

•             PTO + Holidays

•             401K with 4% match

•             Paid Family Leave

•             Employee Assistance

•             Disability and Insurance: Short + Long Term

•             Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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