Program Director Business Planning, Supply Chain and Service Delivery Process Excellence

  • American Red Cross
  • Statewide, Michigan
  • Feb 14, 2024

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.


As a Program Director, you will use your customer-centered mindset to support supply chain and service delivery process excellence business planning, portfolio planning, and managing the annual plan, analytics around the project, as well as team support and communication.

The program director will oversee portfolio project planning to ensure that implementation and defined activities are carried out in accordance with specified objectives. Manage planning, design, and implementation of supply chain and service delivery process excellence.  You will analyze program activity, identify areas for improvement, and work with internal and external contacts to develop program strategies and proposal initiatives.


Key Responsibilities:

  • Direct activities concerned with implementation and carrying out objectives of program function or activity.
  • Responsible for the planning, execution and evaluation of a specific project or program.
  • Ensure integration of assigned projects or functions with overall program initiatives.
  • Analyze data, identify areas of need and/or improvement, and develop recommendations for program improvement. Develop reports on project status and issues for management review.
  • Oversee processes within the assigned program areas. Analyze operating practices and recommend revisions to improve established procedures.
  • Work in conjunction with internal departments and external government and/or non-government agencies in the development of program strategies and proposal initiatives as required.

Standard Schedule: Typically a Monday through Friday; but this position will require flexibility to meet business needs

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Pay Information:

The salary range for this position is 110,000k to 130,000

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.


  • Education: Bachelor's degree required
  • Experience: Minimum 10 years of related experience or equivalent combination of education and related experience required.
  • Demonstrate in-depth knowledge of program or service.
  • Demonstrated ability in creating presentations and developing training modules.
  • Excellent oral and communication skills, including training and presentations.
  • Excellent interpersonal, verbal and written communication skills.
  • Advanced PowerPoint and presentation skills
  • Develop project plans, budgets and strategies to achieve organizational goals.
  • Demonstrate analytical and decision-making skills to develop creative processes for continuous program or service improvements.
  • Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Ability to work on a team.
    Travel: 25 to 30% travel is required with this position

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

•            Medical, Dental Vision plans

•            Health Spending Accounts & Flexible Spending Accounts

•            PTO + Holidays

•            401K with 5% match

•            Paid Family Leave

•            Employee Assistance

•            Disability and Insurance: Short + Long Term

•            Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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