Business Liaison / Vendor Relationship Manager (Work From Home)

  • American Red Cross
  • Washington, District of Columbia
  • Feb 14, 2024

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Why Choose Us? 
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is seeking a Business Liaison / Vendor Relationship Manager within the Gift Processing Unit.   This position is a work-from-home opportunity and can be located anywhere in the United States.


The Business Liaison/ Vendor Relationship Manager is responsible for maintaining and monitoring working relationships with our vendor partners.  The liaison communicates with the line of business it supports regarding day-to-day activities and the overall performance of the vendor and its products. Research invoices and billing processes to ensure accuracy and resolve any discrepancies.   Provides leaders with weekly and monthly updates on the department's metrics and helps to develop functional strategies to improve performance. A keen eye for the details and the ability to exercise independent judgment and decision-making on complex issues regarding job duties and related tasks.  Works well with others and requires minimal supervision.   Provide support, development, and/or leadership guidance to all volunteers and co-workers.


  • Incumbents will be responsible for developing and sustaining long-standing relationships with company-approved vendors.
  • Collaborate with other lines of business that have working relationships with the same vendors to ensure overall organizational success. 
  • Analyze business and user needs to develop and translate these into proper system requirement specifications.
  • As a liaison between the business unit and/or vendor(s) this employee will provide user support relating to the utilization of the business application in day-to-day operations. Facilitate user training as required.
  • Ensure applications are optimized to support business objectives and processes. Participate in efforts related to implementations, releases, and systems modifications.
  • Import and export data. Ensure high data integrity is maintained and reported. Analyze and validate data. Design and prepare customized reports, document report specifications, and ensure standard reporting procedures are aligned with business reporting requirements.
  • Consistently reviewing application-related processes and transactions to ensure accuracy in our billing processes.
  • Responsible for creating and editing standard operating procedures and job aids.
  • Develop and execute test procedures and cases.
  •  Assist in the development of performance metrics and project reports.


Education:  Bachelor's degree or equivalent experience required.

Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.

Skills and Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team. Ability to be 24-hour on-call during periods of major disasters.

Travel: Travel may be required.

Drivers License:    A valid driver's license with a clean driving record is required.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period.


Strong Relationship Management skills with a keen eye for detail.


The salary range for this position is $60,000 -$68,000. 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role. 


We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learning.

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO + Holidays
  • 401K with 5% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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