Patient Safety & Client Care Surveyor

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Care Regulation and Quality Improvement Program (HCRQI) is recruiting for a Client Care Surveyor to provide assurance that the citizens of the State of Oregon have access to safe, quality health care. This is accomplished through the enforcement of hospital staffing regulations at licensed hospitals, including monitoring, inspections, consultations, investigations and partnerships with the provider community and hospital staff members across the state. Surveyors may also take part in activities related to licensing and Medicare/Medicaid certification of specific health care providers, including monitoring, inspections, consultations, investigations and partnerships with the provider community and other state and federal agencies.

NOTE: This job announcement will remain open until filled. The first application review will happen on November 28, 2023 and every two weeks after that until the position is filled.

What you will do!

Provide comprehensive nursing professional consultation, direction, evaluation and technical support.

Provide and monitor administrative-level duties through the planning, development, implementation, and evaluation.

Monitor planned workload and report variances, and CMS websites for program updates and changes.

Drive to and from facility sites in state vehicle to perform inspections and record investigation findings.

Function as spokesperson and representative during investigations.

Maintain schedule, ensure deadlines are met and required investigation tasks.

Evaluate health care providers for compliance with licensing requirements.

Prepare and deliver presentations.

Collaborate on team standards and procedures that guide enforcement activities and strategies for achieving compliance.

What's in it for you?
The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.

• We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
• Paid Leave Days:
  • 11 paid holidays each year
  • 3 additional paid "Personal Business Days" each year
  • 8 hours of paid sick leave accumulated every month
  • Progressive vacation leave accrual with increases every 5 years
• Pension and retirement programs
• Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Click here to learn more about State of Oregon benefits.

IMPORTANT SCHEDULE AND WORK LOCATION INFORMATION:

• This position may require irregular work schedules with frequent schedule changes. Completion of work often requires periods of overtime.
• This position requires frequently travel within the State of Oregon and occasionally to other states.
• Travel often requires overnight stays.
• This is hybrid position and can be worked remotely much of the time. In office work will be conducted at the primary work location office location at the Portland State Office Building located at 800 NE Oregon Street, Portland, OR 97232.

WHAT WE ARE LOOKING FOR:

Minimum Qualifications

Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation;

AND one of the following: a Bachelor's degree in a health or human services field;

OR a license as a Registered Nurse.

Special Qualification

Registered Nurses as the duties for this position will require official State of Oregon nursing license to receive certification.

Desired Attributes

• Requires valid driver’s license with good driving record or other acceptable method of transportation.
• Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
• Ability to solve complex problems within the limitations of statute and rule.
• Knowledge of methods and techniques for analysis, review, interpretation and coordination of services provides for a wide variety of provider types and diverse complaint population.
• Ability to deal with challenging provider concerns and complainants.
• Proficiency in skillful communication, both written and oral and must apply the principles of documentation.
• Ability to learn, comprehend, retain and refer to information about multiple, and/or substantially different programs while handling stressful situations.
• Ability to independently research, analyze and/or interpret information to resolve problems/complaints and make independent decisions.
• Ability to work in the ever-changing climate of Federal and State statutes and rules, policies and procedures.
• Ability to adapt to frequent changes in work schedules.
• Familiar with electronic information systems, Internet and electronic mail.
• Must attend work-related education trainings, workshops and seminars.

How to apply:

Complete the online application at oregonjobs.org using job number REQ-142292

https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Portland--OHA--Oregon-Street/Patient-Safety---Client-Care-Surveyor_REQ-142292