Water Restoration Technician – IICRC Certified

Job highlights

• Serve others within your community in their time of need
• Make a difference for others that have had a disaster strike their property
• Be empathetic and show a sense of urgency while communicating through modern technology
• High level performance of water mitigation, tarping, board up, and mold remediation, according to IICRC and Rytech industry standards
• Focus and dedication to providing excellent customer service
• Maintain a clean, properly stocked and organized truck and maintain all company equipment
• Be accessible by phone and participate, as necessary, in the on-call schedule
• Assist in warehousing and facility related tasks when necessary
• Assist other team members as opportunities arise and be a leader for the team when needed

Qualifications

• High School graduate of equivalent
• Valid drivers license and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Must be able to prioritize activities and meet deadlines
• WTR – Water Damage Restoration Certification – IICRC
• ASD – Applied Structural Drying Technician Certification – IICRC
• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects or equipment
• Lifting, squatting, crawling and crouching is required

Responsibilities

• Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities
• Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies
• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled
• Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Reports to work on time in a clean, complete uniform
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Stand and walk for extended periods of time
• Express or exchange ideas with others quickly, receive and act on detailed information given
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating
• Be available for normal and after business hours calls
• Be available to conduct mitigation services within normal and after business

hours

Job Type: Full-time

Salary: $22.50 - $27.50 per hour

Expected hours: 35 – 55 per week