Manager, Contract Operations

LinkSquares is a fast-growing LegalTech software company, rated as one of “The Best Places to Work in 2023” by the Boston Business Journal and BuiltIn Boston.  

LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth. 

LinkSquares is looking for a Manager of Contract Operations to run the contract operations team to work in collaboration & partnership with Sales and Customer Success; you will be responsible for:

• Managing a growing team, inclusive of Contract Specialists
• Accountability for the successful & timely execution of projects that may include live demos, proof of concepts, customer onboarding, professional services delivery
• Cross-functional coordination on system and process requirements
• Reporting on system performance and requirements
• Ongoing process evaluation and recommendations

Responsibilities:

Manage a team that is responsible for:

• Maintaining demo environment cleanliness, updates
• Providing product feedback, AI learnings
• Maintaining process documentation, training materials
• Reporting and analysis on key performance metrics driving development recommendations
• Develop training program(s); onboard new hires accordingly
• Identify areas for improvement and/or automation, and work with relevant teams to innovate and implement change
• Collaboration across Operations team functions, spanning Onboarding, Support, Analytics and Legal Engineering
• Interface with external clients to uncover and scope projects for our Services team to deliver

Requirements:

The right candidate will:

• Focused on operational excellence
• Be a thorough and detail-oriented manager
• Rely on experience and fast-paced judgment to plan and meet success metrics
• Be a quick learner, and take direction well
• Report KPIs across teams and use to strategize for future change
• Bring a strategic growth mindset and adapt well to change
• Be able to meet tight deadlines
• Manage the growth path for a growing team
• Have experience in delivering Services to customers (e.g. Implementation, Professional Services, Support etc.)
• Excellent communication skills, written & verbal
• Proficient organizational skills including attention to detail and multi-tasking skills. Experience using project management software to manage key project milestones.
• Office productivity software expertise. Ability to use spreadsheets and presentations to summarize and readout key data trends.
• Experience in managing a team in a rapidly changing environment. 

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/ 

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. 

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