Call Center Specialist 021524-001H

Eastern Florida State College is currently seeking applications for two (2) part-time positions of Call Center Specialist on the Cocoa Campus in Cocoa, Florida.

To professionally communicate on the phone, live chat, and e-mail to a diverse population of college customers.  To provide customer service to all persons who contact the college via the Call Center and responsible for the implementation of special projects in support of college enrollment and retention activities.  

The following minimum qualifications for this position must be met before any applicant will be considered:

•  Associate’s degree from a regionally accredited institution.
• Two years of experience working in a customer service position.
• Ability to use a PC, software programs and office machines. Computer proficiency with an understanding of Microsoft Office.
• Understanding of automated computer and telephone system application.
• Proficient knowledge of grammar, word usage, and basic reading comprehension.
• Strong customer service skills. Courteous and excellent telephone skills. Ability to handle difficult people.
• Excellent verbal communication skills. Proactive listening skills. Possess solid problem-solving techniques.
• Spanish-speaking (Preferred).
• Aptitude for understanding the College’s policies, procedures, programs, services, activities, customer needs, and general knowledge of EFSC.
• Valid Florida Motor Vehicle Operator’s license required. For individuals unable to obtain a driver’s license, a valid Florida ID is required. Employees and/or volunteers unable to obtain a Florida driver’s license, will not be allowed to drive any College vehicle, golf cart or any other motorized vehicle on College property.
• These positions will require successful fingerprinting and the candidates chosen will be required to pay the associated fee (currently $37.25). This fingerprinting fee ($37.25) is non-refundable.
• Understanding of and commitment to Equal Access/Equal Opportunity.
• Official transcripts of all collegiate work will be required to be considered beyond the application phase. *

 *High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment.  All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.

 Minimum physical and environmental qualifications:

•  Ability to sit at a desk and view a display screen for extended periods of time.
• Ability to access, input, and retrieve information and/or data from a computer.
• Ability to work flexible schedule.
• Works inside in an office environment.

The hourly rate is $12.00.  These positions have been approved for up to 28 hours per week. These positions are eligible for regular part-time benefits (i.e. vacation, life insurance, etc.). 

Applications will be accepted from April 9, 2024 through April 23, 2024; however, the College reserves the right to extend or conclude searches without notice.  Applications must be submitted prior to 5:00 p.m. on the closing day.  This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.

HOW TO APPLY

All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment.  If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources.  With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.

NOTE TO APPLICANT

Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work. 

CONTACT HUMAN RESOURCES

Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922

Telephone: (321) 433-7070  FAX: (321) 433-7065  Florida Relay: 1-800-955-8770

Email: resources@easternflorida.edu 

Website: https://www.easternflorida.edu/hr/job-opportunities/

Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.

About the college

Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.

An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.

Employment Opportunities | Eastern Florida State College