Customer Service Representative

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office (HLO) is recruiting for a Customer Service Representative to provide assist the HLO Licensing Manager in overseeing the authorization and renewal process for the Board of Cosmetology. Applications are reviewed for completeness and accuracy to ensure supporting documentation is provided and qualification requirements are met to obtain licensure per established guidelines. By assisting current and future licensees, this position assists the HLO in providing excellent customer services while following both state and federal guidelines..

What you will do!

• Determine eligibility of applicants and perform requested changes of information.
• Prepare correspondence, answer telephones, greet and direct in person customers, or takes messages as needed.
• Prepare, create, organize, and maintain filing systems and computerized records.
• Verify and collects fees.
• Explain and facilitate customer processes.
• Issues license and registration forms.

OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.

What's in it for you?
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx  

• Paid Leave Days:
  • 11 paid holidays each year
  • 3 additional paid "Personal Business Days" each year
  • 8 hours of paid sick leave accumulated every month
  • Progressive vacation leave accrual with increases every 5 years
• Pension and retirement programs
• Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Click here to learn more about State of Oregon benefits.

This is a full-time, permanent position and is represented by a union, SEIU Human Services.

This position is not eligible for working remotely due to the need for regular face-to-face contact with customers, the public, and coworkers. The primary work location is located at 1430 Tandem Ave. NE, Suite 180, Salem, OR 97301. Work location can be changed at any time at the discretion of the hiring manager.

WHAT WE ARE LOOKING FOR:

Minimum Qualifications

Two years of experience in customer service.

One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Desired Attributes

• Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
• Ability to communicate clearly, both verbally and in writing.
• Must be able to multi-task in a fast-paced environment.
• Possess excellent computer data entry skills to enter information into office database.

How to apply:

Complete the online application at oregonjobs.org using job number REQ-156289

DEADLINE: 5/16/24