Job Summary

This position is a manager in the Information Technology Department. Incumbents will generally report directly to the IT Director and leads a division within the department. This manager position will directly supervise the Infrastructure Teams which is made up of Network Administrators, System Administrators and Telecom Administrators. The person hired into this position will provide leadership across all of the county's technical infrastructure. They will have supervision responsibilities and lead a team of up to 15 individuals. This is a full-time, exempt management position that will be eligible to work remotely between 50-100% of the time. NOTE: remote work is limited to Washington and Oregon residency only. No exceptions.

This posting will remain open until a sufficient number of qualified applications has been received. First review of applications will be June 17th. This posting may close at any time on or after June 17th with no additional notice.

Qualifications

Qualifications

We are looking for applicants who have demonstrable skills and experience in supervision and leadership, technology project management, and who also has significant technical experience in several different areas of information technology.

The minimum requirements to be considered for the position:

Seven (7) years of demonstrated experience in sophisticated principles of enterprise technical architecture to include the integration of diverse infrastructure technologies:

• Documented experience in server infrastructure, cloud operations and network infrastructure
• Experience in performing assessment of sophisticated systems and processes, developing tactical and strategic plans using current and emerging concepts.
• Demonstrated knowledge of current information technology trends, system applications and techniques and system security
• Prior success in the managing of resources by prioritizing tasks and projects, and ensuring the team is meeting deadlines.

And

Five (5) years of experience leading in an IT environment holding various leadership or management roles leading, and mentoring technology teams in varying levels and providing a wide spectrum of IT services.

The ideal candidate:

• Will have hands on experience as a network administrator and/or as a system administrator.
• Will have shown success in several areas of leadership (task and time management, coaching, evaluation and performance management, recruitment and retention, project management, team leadership, training, policy, and procedure, etc.)
• Will have solid understanding and experience using several frameworks, standards, tools, and methods applicable to IT (CJIS, HIPAA, CMMI, COBIT, ITIL, ISO, NIST, etc.)

Examples of Duties

Knowledge of:

• Effective management and supervisory practices in a highly sophisticated and/or technical area.
• Budget development, budget tracking and cost-benefit analysis
• Current infrastructure hardware and software technology; principles and techniques.
• Operational characteristics of technology equipment, peripherals, and various platforms

Ability to:

• Define and recommend information technology strategies, and procedures by evaluating customers technical needs, identifying problems, evaluating trends, and anticipating requirements
• Provide direction on complex issues and service outages
• Ensure delivery of innovative, high quality, high availability solutions to enhance, resolve or upgrade County IT systems
• Evaluate current and future technology for compatibility with existing systems
• Find opportunities for improving systems to support business processes by collaborating with vendors, business leaders, and IT staff
• Support the enterprise and County applications infrastructure in providing guidance, support and coordination to customers and other IT teams
• Identify problems or issues and develop effective solutions
• Define short and long-term goals and corresponding services and timelines to affect their implementation
• Effectively lead and supervise staff
• Provide expectations to staff, checking progress on service tickets, clearing roadblocks, reviewing documentation, and providing assessments of work.
• Be highly skilled with team task management and task prioritization
• Coach, provide leadership and guidance to empower team members to optimum performance levels and career development
• Develop and maintain good working relationships with elected officials, and county department heads, including the ability to communicate clearly and concisely, both orally and in writing on technology related issues.

Education and Experience:

• Bachelor’s degree or equivalent experience in Computer Science or related field is helpful but not required.
• Meaningful and responsible experience in information technology generally and within the specialty area of the assigned position.

Duties may include but are not limited to the following:

• Plan, organize, prioritize, and lead assigned team to achieve goals within budgeted funds and available personnel.
• Define strategic roadmap for the division and goals for the team members in the division, establish procedures, and delegate assignments to staff as needed.
• Evaluate division and/or project progress against work plans and initiate corrective measures to ensure timelines are met.
• Coordinate activities between division and with other groups throughout the County.
• Build partnerships, collaboration, and positive relationships between IT divisions.
• Direct, coordinate, assign, and review work activities for assigned division.
• Meet with staff to identify and resolve problems and correct deficiencies.
• Review and evaluate methods and procedures and implement changes to increase workflow or efficiencies.
• Hire, train, empower, and evaluate assigned staff.
• Provide or coordinate staff training.
• Develop and administer appropriate timelines to effectively accomplish goals and objectives on time and within budget.
• Participate as a team member in the development of department-wide policies and procedures.
• Develop strategic plans and policy documents that provide solutions to a wide variety of difficult problems of diverse scope and that ensure enhanced efficiency between internal staff and customer departments.
• Manage a division budget. Forecast needed funds for additional staffing, equipment, materials, and supplies. Monitor expenditures to ensure budget alignment.
• Performs related duties as assigned

Salary Grade

M2.206

Salary Range

$9,296.00 - $13,015.00- per month

For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:

https://www.clark.wa.gov/human-resources/explore-careers-clark-county