Office Associate

Location: Homewood, IL, US, 60430

Job Requisition ID:  37664

Agency: Department of Human Services 

Opening Date: 06/06/2024

Closing Date: 06/20/2024 

Salary:   Anticipated Salary (Eff 7/1/24) $3,852-$5,046 per month ($46,224-$60,552 per year)  

Work Hours:  Monday - Friday, 8:30am - 5:00pm  

Work Location: 1055 175th St, Homewood, Illinois, 60430  

Family & Community Services

Statewide Processing Center

Clerical-Homewood Statewide Processing Center

Homewood Statewide Processing Center/Cook County

Position Overview

The Division of Family and Community Resources is seeking to hire an Office Associate to perform a variety of complex, specialized clerical duties for supervisory staff for the Homewood Statewide Processing Center.  This position keyboards documents, processes record’s and performs general office support functions involving related steps, processes and/or methods requiring application of agency policies and procedures; determines work methods and procedures to complete assignments; and provides information/assistance to explain/clarify rules, processes or procedures.

Job Responsibilities

1. Keyboards a wide variety of complex memos, reports and correspondence involving medical, technical and legal terminology.
2. Provides clerical office support.
3. Prepares and maintains complex, highly specialized records and reports.
4. Receives telephone calls, determines the nature of the calls, directs callers to staff.
5. Maintains and organizes client appeal files, records and reports documents pertinent to hearing.
6. Receives and distributes mail, manual releases and memos.
7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill and mental development equivalent to completion of high school.
2. Requires two (2) years of office experience.
3. Requires ability to keyboard at 45 wpm.

About the Agency: 

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

                 * Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx