Patient Safety and Client Care Surveyor

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Care Regulation & Qualify Improvement (HCRQI) section, located in Portland, Oregon, is pleased to announce a career opportunity for two (2) Patient Safety and Client Care Surveyor positions.

These are full-time, permanent, classified positions and are represented by a union, SEIU Human Services.

What will you do?

As a Patient Safety and Client Care Surveyor, your role will be to ensure that the residents of the State of Oregon have access to safe and high-quality healthcare. This will be achieved through the licensing and certification of healthcare providers under Medicare and Medicaid or through investigation of Hospital Staffing Complaints. Your responsibilities will include conducting monitoring activities, inspections, consultations, investigations, and fostering partnerships with healthcare providers and various state and federal agencies.

What we are looking for:
Minimum Qualifications:

Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation; AND

• A license as a registered nurse.

Desired Attributes:

• Experience in resolving complex issues while adhering to statutory and regulatory guidelines.
• Experience in addressing complex provider concerns and complaints.
• Experience in methods and techniques for analysis, review, interpretation, and coordination of services for a diverse range of provider types and complaint populations.
• Experience in conducting independent research, analyzing, and interpreting information to address problems and complaints, while making informed decisions.
• Experience navigating the dynamic landscape of federal and state statutes, regulations, policies, and procedures.
• Experience creating, promoting, welcoming, and maintaining a culturally competent and diverse work environment.

Working Conditions:
The work of Medicaid and Medicare surveyors:

• May require irregular work schedules with frequent schedule changes. Completion of work often requires periods of overtime.
• This position requires frequently travel within the State of Oregon and occasionally to other states.
• Travel often requires overnight stays.
• Is a hybrid position and can be worked remotely when not working in the field. Surveyors must have full access to needed operating systems and technology and at times will have work that needs to be conducted on-site at the Portland State Office Building, located at 800 NE Oregon Street, Portland, OR 97232. Work location can be changed at any time at the discretion of the hiring manager.

The work of Hospital Staffing surveyors may be conducted remotely with full access to needed operating systems and technology but at times will have work that needs to be conducted on-site at the Portland State Office Building, located at 800 NE Oregon Street, Portland, OR 97232. Work location can be changed at any time at the discretion of the hiring manager.

Duties require valid driver’s license with a good driving record or other acceptable method of transportation.

Salary Range: $5,232 - $8,024 Monthly

*Note: Effective Jan. 1, 2025, the compensation plan for this position will be adjusted to reflect a Cost-of-Living Adjustment (COLA) of 6.55%. The salary listed in this posting does not reflect the COLA.

Application Deadline: 01/12/2025

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.

https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Patient-Safety-and-Client-Care-Surveyor--Hybrid----Two--2--Positions_REQ-171072