Intern - Information Technology Services

Position Summary

Performs general administration and technical duties required to support activities and operations of the Information Technology Services department.

Essential Functions

• Performs service desk functions, answers telephone, records, documents and troubleshoots customer issues.
• Performs duties associated with setup, configuration and installation of system software products and peripheral equipment.
• Programs and troubleshoots personal computer software and hardware. Identifies, logs and resolves problems related to supported applications.
• Assists in analyzing, evaluating and recommending techniques for implementation of new software applications and computer equipment.
• Performs updates and maintenance of technology used by the City of Lewisville.
• Performs all other related duties as assigned.

Position Qualifications

Education

• High School Diploma or GED required.
• Must be currently enrolled in a college or university pursuing a degree in information technology or a related field.

 
Experience

• 6 months related experience preferred.

Any combination of related, education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements. 

 
REQUIRED SKILLS & ABILITIES
 
Knowledge of:

• Knowledge of personal computer hardware and software.
• Knowledge of Microsoft Windows Operating System.
• Knowledge of general networking preferred.

 
Ability to:

• Ability to deal effectively with the public, City employees and communicate clearly and tactfully with both customers and co-workers.
• Ability to accept responsibility and account for his/her actions.
• Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
• Ability to be punctual and attend work regularly.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ability to perform work accurately and thoroughly.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to attend work regularly and learn new technical skills quickly and efficiently.
• Ability to lift, carry, push and pull 50 pounds.
• Ability to stand, walk and sit two hours per day.

 
Skills:

• Skill in use of personal computer including productivity applications, e-mail and PC connectivity preferred.
• Skill in PC hardware maintenance and troubleshooting preferred.

Other Requirements: 

•  Must submit to a criminal background and pre-employment drug test.
•  Valid Class C Driver's License with a good driving record as defined by City policy
  • An applicant who does not possess a Texas Driver's License or proper class, will be allowed ten (10) working days after a job offer is made to obtain proper licensing.

Work Hours

Monday -Thursday 7:30 AM - 5:30 PM, Friday 7:30-11:30 AM; 20 hours per week