IT Customer Support - Journey

Keeping Washington Clean and Evergreen

The Department of Ecology is hiring a IT Customer Support - Journey within the Information Technology Services Office.

Location:

• Northwest Region Office in Shoreline, WA.
• The salary listed includes 5% premium pay due to the position location in King County.
• Upon hire, you must live within a commutable distance from the duty station.

Schedule:

• This position is eligible for telework and flexible schedule options.
• A minimum of three days per week is required in the office. 
• This position requires frequent travel to regional and field offices to deliver in-person support, assist with setups, and ensure consistent service.
• Schedules are dependent upon position needs and are subject to change.

Duties

In this role, your will be at the front-line of technology support that keeps Ecology staff productive, connected, and confident in their tools. You will support more than 2,000 users across headquarters, field, and remote offices by troubleshooting hardware and software issues, maintaining secure access, and configuring devices and accounts. The work is hands-on, varied, and fast-paced, ranging from resolving daily service requests to supporting Teams Rooms, AV systems, and field office setups.

The position offers growth into systems administration, Microsoft 365 management, Intune/SCCM deployment, project participation, and advanced troubleshooting. You will receive meaningful exposure to modern cloud-based platforms, collaboration tools, and statewide technology standards while building strong customer service and communication skills. You will also contribute to technology rollouts, help identify service improvements, and plays a direct role in ensuring staff can deliver on the agency’s environmental mission.

What you will do:

• Provide Tier 1–3 support for laptops, desktops, applications, printers, Teams Rooms, and collaboration tools at headquarters and remote offices.
• Troubleshoot and resolve issues submitted through walk-ups, phone, chat, and Jira Service Management.
• Configure and maintain user and computer accounts in Active Directory, including group assignments, resets, and lifecycle maintenance.
• Set up, test, and support AV and videoconferencing systems for meetings, trainings, and events.
• Apply IT security requirements, respond to vulnerability and malware alerts, and work with the Security Team to ensure safe and compliant endpoints.
• Manage IT hardware assets, including tracking inventory, preparing equipment for deployment, and coordinating surplus and secure disposal.
• Contribute to agency technology projects by testing, deploying, and supporting infrastructure and Microsoft 365 changes.
• Provide demonstrations and staff training to support adoption of new tools, workflows, and self-service solutions.

Qualifications

For detailed information on how we calculate experience, please visit our Recruitment website.

Required Qualifications:

Three years of experience and/or education as described below:

• Experience, within the last five years, in application software/system testing, installing and/or maintaining computers software or hardware, providing direct customer technical support in IT.
  Experience must include:
  • One year of experience installing computer operating systems.
  • One year of experience installing and supporting office productivity software.
• Education involving a major study in Computer Science, Information Technology (IT), or related field.

Examples of how to qualify:

• 3 years of experience.
• 2 years of experience AND 30-59 semester or 45-89 quarter college credits.
• 1 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree) or above.

* Completion of CompTIA, A+ or related certification will qualify for one year of the required experience noted above, provided that a minimum of one year of related experience is attained.

Special Requirements/Conditions of Employment:

• Must possess and maintain a valid driver's license for the operation of state vehicles.

Desired Qualifications:

• A+ certification, Configuration Manager.
• Experience using ticketing systems to track and document work

If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Department of Ecology, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.

Supplemental Information

Ecology does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Application Process

Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply.

How to Apply

Click “Apply” at the top of this page. Complete the entire application, including full work history and responses to all supplemental questions, and attach:

• Cover letter, describing your interest in and qualifications for this position
• Resume

Because we base our selection on the information you provide, it is in your best interest to complete the application thoroughly. A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as “see resume” may be considered incomplete and may be removed from consideration.

For detailed application information, please visit our Recruitment website.

Application Attestation: By submitting an application, you are affirming that the information contained in your application and on all attachments is complete and truthful. The state may verify this information, and any false or misleading answers may result in rejection of your application or dismissal if employed.

Need an Accommodation?

If you need reasonable accommodation during the application and/or screening process, including this job announcement in an alternate format:

• Please contact us at 360-407-6186 or careers@ecy.wa.gov
• If you are deaf or hard of hearing, you may call through the Washington Relay Service by dialing 711 or 1-800-833-6384.

Questions?

• For specific questions about the position location options, schedule, or duties, please contact Kristy Schreiner at Kristy.Schreiner@ecy.wa.gov 
• If you need assistance applying for this job, are inquiring about the status of your application, would like to request the full position description, or have any other questions, please contact the Recruitment Team at careers@ecy.wa.gov

About the Information Technology Services Office

ITSO Mission: To empower the Department of Ecology through secure, reliable, and innovative technology, data, and spatial solutions that accelerate scientific discovery, enhance operational efficiency, and support environmental protection for all Washingtonians.

ITSO Vision: To transform ITSO into a strategic enabler of Ecology’s mission—where technology is seamlessly integrated across science and operations, data is accessible and actionable, and innovation is embedded in how we protect Washington’s environment.

ITSO Values:

• Mission-Aligned Enablement: We prioritize solutions that empower the core functions of our agency including scientific, regulatory, and operational work—by delivering tools that support evidence-based decision-making, environmental stewardship, and regulatory effectiveness across all program areas.
• Collaboration and Partnership: We build strong, trusted partnerships across Ecology’s programs—listening first, aligning goals, and co-creating solutions that matter.
• Innovation with Purpose: We embrace emerging technologies – AI, automation, cloud, and real-time monitoring – not for their novelty, but because they enhance our ability to protect the environment through monitoring and data-driven decisions.
• Accountability and Transparency: We uphold the highest standards of integrity in our service delivery, project execution, and governance, ensuring clarity and visibility in our commitments and performance.
• Continuous Learning and Adaptability: We commit to upskilling, experimentation, and agility—recognizing that today’s tools and roles must evolve to meet tomorrow’s challenges.
• Security and Stewardship: We protect the agency’s data, systems, and digital infrastructure with proactive, resilient practices aligned with state and industry standards.

About the Department of Ecology

As the State of Washington’s environmental protection agency, we are deeply committed to protecting, preserving, and enhancing Washington’s environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land, air, water, and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.

Diversity, Equity, Inclusion, and Respect (DEIR) are core values central to Ecology's work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.

We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.

Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave, 11 Paid Holidays per year, Public Service Loan Forgiveness, Tuition Waiver,  Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP),  Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives, Combined Fund Drive, SmartHealth *Click here for more information

To learn more about Ecology, please visit our website, explore Working at Ecology, check out our Strategic Plan, and connect with us on LinkedIn, Facebook, Instagram, YouTube, or our blog.

Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.  

Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.

Ecology Job Opportunities | Careers at Ecology