Receptionist – Part-Time/Mornings

Reports To:    Director, Adult Education and Literacy Programs

Job Summary

The Van G Miller Adult Learning Center is looking for a part-time Receptionist to join their team.

The Adult Learning Center serves adult students who are earning their High School Equivalency Diploma, learning the English language, and/or receiving workforce training as Adult Education and Literacy students. We make a real-life impact as we empower students to get the education and skills they need to thrive at work, school, home, and the community.

Our part-time Receptionist is the first face individuals see when they walk in the door and creates a welcoming and positive start to their day with us.  Overall, you are providing clerical support for a variety of programs, classes, events, activities, and special projects. This is done by providing excellent customer service by phone and in person at the Welcome Desk to students, staff, volunteers, partners, and visitors. Furthermore, our Receptionist position works primarily with the Adult Education and Literacy programs (i.e., English Language Learning, High School Completion, and Integrated Education and Training programs)

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a wide array of students through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs.  Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve. 

Essential Job Functions  

Important responsibilities and duties may include, but are not limited to, the following:

• Welcomes students and visitors to the building by greeting them, checking for appointments, and providing directions.
• Serves as the building’s information desk.
• Answers the main telephone lines, transfers calls, takes messages, schedules appointments, provides information, directs inquiries, and monitors voicemail.
• Maintains effective and efficient flow of communication and information through calendars, emails, telephone messages, and records.
• Serves a wide array of students.
• Communicates daily with both native and non-native speakers of English in person and on the telephone.
• Completes tasks using email, word processing, spreadsheets, and other applications.
• Protects students and the college by keeping information confidential.
• Assists instructors and administrators with office-related needs.
• Assists with AEL student registration as needed.
• Assists with classroom materials distribution and inventory.
• Scans documents in File Director.
• Assists and directs student and visitor questions to appropriate staff and/or departments.
• Maintains and communicates knowledge of staff, programs, classes, events, and activities.
• Alerts leadership team and/or public safety of any issues in the building.
• Participates in campus committees as assigned.
• Performs other duties as assigned.
• Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.

Minimum Qualifications

• High School Diploma/High School Equivalency Diploma.
• One year of office experience or one year of related education or an equivalent combination of education and experience to total 1 year.
• Demonstrated ability related to organization, time management, and verbal communication skills.
• Demonstrated commitment to customer service and the ability to work with a wide array of staff, students, business and government officials, and general public while projecting a positive professional image.
• Demonstrated proficiency with computers as well as with Google Suite and Microsoft Office computer programs.
• Ability to demonstrate strong interpersonal communication.
• Demonstrated ability to execute organization and department policies and procedures.
• Demonstrated ability to handle confidential/sensitive information with discretion.

Preferred Qualifications

• Associates degree or higher.
• 2+ years of office experience.

Working Conditions

Anticipated schedule is Monday – Friday, four hours per day, from 8:00 AM – 12:30 pm unless the Adult Learning Center is closed. 

Work is performed either in or a combination of an office setting and/or classroom setting using technology.  Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp.   Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.

Employment Status

Regular, part-time hourly position averaging approximately 20 hour per week with a choice of retirement programs – IPERS (defined benefit) or TIAA (defined contribution) available upon hire.  Employees working an average of 20 hours or more per week for one-year, may be eligible for additional benefits including but not limited to:  Single dental and vision insurance, FLEX plus (IRS 125) plan and paid time off.

• Wages will be commensurate with the candidate’s education and experience.
• The wage range for this position begins at $15/hr.

Application Procedure

• Complete an online application at hawkeyecollege.edu/employment
  • Submit/upload a cover letter addressing the following:
    • Describe your experience providing customer service.
    • Describe your technology skills, including Google and Microsoft.
    • Describe experience with nontraditional students.
  • Submit/upload a resume.
  • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
• Application deadline is: Sunday, November 30, 2025
• Priority screening is set to begin on Monday, December 1, 2025.
• Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity. The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov. 

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.

Application Procedure

• Complete an online application at hawkeyecollege.edu/employment
  • Submit/upload a cover letter addressing the following:
    • Describe your experience providing customer service.
    • Describe your technology skills, including Google and Microsoft.
    • Describe experience with nontraditional students.
  • Submit/upload a resume.
  • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
• Application deadline is: Sunday, November 30, 2025
• Priority screening is set to begin on Monday, December 1, 2025.
• Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.