Customer Service Associate - Thrive

Position Summary

Responsible for providing outstanding customer service to Thrive guests. Responsibilities include assisting guests in-person and by phone with facility memberships, class registration, facility reservations, and following standard operating procedures.

Essential Functions

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation so that qualified employees can perform the essential functions of the job.

• Receives and processes payments from Thrive guests for services including: receiving payments directly by mail, by phone, and in person; makes changes to reservations, classes and memberships; and issues receipts to Thrive guests.
• Balances cash drawer and prepares associated reports for Finance and deposits.
• Assist Thrive guests by providing information about the facility, Parks and Recreation and the City.
• Files records of transactions, such as daily reports.
•  Performs all other related duties as assigned.

Position Qualifications

Education: High School Diploma or GED required.

Experience: Six (6) months cashier experience required.

A high school diploma or GED equivalent is required for this position and may not be substituted. Beyond this requirement, any combination of related education, experience, certifications, and licenses that will enable a candidate to successfully perform the essential functions of the job is an acceptable substitute for the remaining specified education and experience requirements.

Licenses and Certifications: None.

Conditions of Employment: Must submit to and pass a criminal background and pre-employment drug test.

Other Requirements: May be subject to a software skills test and administrative skills test. Must have acceptable credit history. Preference may be given to bilingual applicants.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Knowledge of: Communicating effectively with the public in person and by phone, giving and receiving information in a clear and courteous manner; data entry; customer service methods and techniques; and business software including Excel spreadsheets and Word documents; and operating office equipment such as a multi-line telephone.

Skilled in: Accurately process and record payment transactions; using of personal computer including Microsoft Office, e-mail and the internet; reconciling payments; multi-tasking; organizing and analyzing; showing consideration for and maintaining good relations with others; operating standard office equipment such as personal computer, calculator, and copier; accepting responsibility for his/her actions; performing work accurately and thoroughly; following instructions, safety practices, and standard operating procedures in performing assigned tasks; communicating effectively, clearly, and concisely both orally and in writing; being punctual and attending work regularly; and working effectively with people regardless of their race, sex, color, religion, national origin, age, disability, gender identity or expression, sexual orientation, veteran' s status, genetics, or job type.

Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The City of Lewisville has reviewed this job description to ensure that essential functions and basic duties have been included. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities, which may be required. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Levels of positions within a class series are distinguished by the level of responsibility assumed, the complexity of duties assigned, the independence of action taken, the nature of the public contact made, and the impact and span of tasks performed.

This job description is not an employment agreement or contract.  The City of Lewisville has the exclusive right to alter this job description at any time without notice.

Work Hours

Tuesday, Wednesday, Thursday 12:15-9:15 PM, Friday 11:15 AM-8:15 PM, Saturday 7:30 AM-4:30 PM.