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Medical Director - # 45758 *** MUST APPLY ON OUR WEBSITE **** (Please copy and paste the link below to your browser) https://illinois.jobs2web.com/job-invite/45758/ Agency : Department of Human Services Location: Chester, Illinois, 62233 Job Requisition ID: 45758 Opening Date: 07/07/2025 Closing Date: 08/01/2025 Posting ID:  45758 Salary:  Anticipated Salary: $24,063 - $26,063 per month ($288,756 - $312,756 per year) Job Type: Salaried Full Time County: Randolph Number of Vacancies: 1 Bargaining Unit Code:  None Merit Comp Code:  Term Appointment/ Gubernatorial (Management Bill)   ***MUST APPLY ONLINE - A RESUME IS REQUIRED FOR THIS JOB POSTING****   Please attach a  DETAILED Resume/Curriculum Vitae (CV) , a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the  MY DOCUMENTS  section of your application. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended.  You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.   Posting Identification Number 45758   Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.   No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.   Position Overview The Division of Mental Health is seeking to hire a Medical Director with an Illinois Physician and Surgeon License with a specialty in Psychiatry. Board Certification is required to provide medical leadership and oversight of the psychiatry services provided at the Chester Mental Health Center in Chester, Illinois. Chester Mental Health Center strives to assist patients to achieve their full recovery potential and values culture, safety, recovery, efficiency and quality.   Essential Functions Serves as Medical Director for Chester Mental Health Center. Serves as full-line supervisor. Develops, plans for and monitors implementation of ancillary medical services, including dentistry, optometry, Electroencephalogram (EEG) and all contractual medical services. Directs, designs and implements policies, procedures and verifies compliance with all accrediting regulatory agents. Provides psychiatry services by examining, treating and monitoring individual patients’ medical needs. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.   Minimum Qualifications Requires a valid State of Illinois Physician and Surgeon License. Requires American Board Certification in the job-related medical specialty of psychiatry. Requires three (3) years of substantive medical administrative experience in the directing, planning and  evaluating a medical/clinical program.   Preferred Qualifications Requires ability to pass the IDHS background checks. Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law. Requires the possession of a valid Illinois Controlled Substance License. Requires the possession of a valid United States Drug Enforcement Administration Certificate of Registration. Requires the ability to meet the requirements of and be appointed to the medical staff association of Chester Mental Health Center within 30 days of employment.   Requires the ability to travel in the performance of job duties and testify in court. Requires the ability to walk and stand for a significant period of time, including stooping, bending, lifting or exerting up to 20 pounds of force occasionally. Requires the ability to participate in patient management interventions that may include participating in restraint interventions. Requires the ability to maintain current Basic Life Support Certification. Requires the ability to serve as Medical Officer of the Day (MOD) after business hours, weekends and holidays in case of emergency.  Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine. This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings. *All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.   Conditions of Employment Requires the ability to serve on-call, after business hours, weekends and holidays. Requires the ability to travel in the performance of job duties.   Requires the ability to physically restrain individuals as necessary to prevent injury to individual or others. Requires the ability to utilize office equipment, including personal computers. Requires ability to pass the IDHS background check. Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law. *The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.   Work Hours:   Mon - Fri, 8:00am - 4:00pm; 30-minute unpaid lunch  Work Location:  1315 Lehmen Dr, Chester, Illinois, 62233-2542 Division of Mental Health Chester Mental Health Center Medical Support Agency Contact:   DHS.HiringUnit@Illinois.gov Job Family:  Health Services; Social Services      About the Agency: The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.   As a State of Illinois Employee, you will receive a robust benefit package that includes the following: A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick Days annually (Sick days carry over from year to year) 10-25 Days of Paid Vacation time annually - (10 days in year one of employment) *Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 10 Weeks Paid Maternity/Paternity Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only)   For more information about our benefits please follow this link:   https://www2.illinois.gov/cms/benefits/Pages/default.aspx   The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com

Posting Identification Number 45758   Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, your part of something bigger—something that touches the lives of every person who calls Illinois home.   No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview The Division of Mental Health is seeking to hire a Medical Director with an Illinois Physician and Surgeon License with a specialty in Psychiatry. Board Certification is required to provide medical leadership and oversight of the psychiatry services provided at the Chester Mental Health Center in Chester, Illinois. Chester Mental Health Center strives to assist patients to achieve their full recovery potential and values culture, safety, recovery, efficiency and quality. Essential Functions Serves as Medical Director for Chester Mental Health Center. Serves as full-line supervisor. Develops, plans for and monitors implementation of ancillary medical services, including dentistry, optometry, Electroencephalogram (EEG) and all contractual medical services. Directs, designs and implements policies, procedures and verifies compliance with all accrediting regulatory agents. Provides psychiatry services by examining, treating and monitoring individual patients’ medical needs. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires a valid State of Illinois Physician and Surgeon License. Requires American Board Certification in the job-related medical specialty of psychiatry. Requires three (3) years of substantive medical administrative experience in the directing, planning and evaluating a medical/clinical program. Preferred Qualifications Two (2) years of professional experience working with professional health services, disciplines and program support functions which must be coordinated in administering a comprehensive medical health program. Two (2) years of professional experience managing and evaluating the delivery of medical care, treatment and services. Two (2) years of professional experience supervising staff in the medical field as well as other medical professionals. Two (2) years of professional experience recommending changes to medical service programs. Two (2) years of professional experience providing technical medical training and assistance to internal and/or external stakeholders. Two (2) years of professional experience communicating with both internal and/or external stakeholders daily on medical services. Two (2) years of professional experience performing quality assurance assessments on medical services and treatments provided to patients and/or individuals. Two (2) years of professional experience as a physician working with concepts and practices in psychiatry medicine. Two (2) years of professional experience investigating and reporting on incidents. Conditions of Employment Requires ability to pass the IDHS background checks. Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law. Requires the possession of a valid Illinois Controlled Substance License. Requires the possession of a valid United States Drug Enforcement Administration Certificate of Registration. Requires the ability to meet the requirements of and be appointed to the medical staff association of Chester Mental Health Center within 30 days of employment.   Requires the ability to travel in the performance of job duties and testify in court. Requires the ability to walk and stand for a significant period of time, including stooping, bending, lifting or exerting up to 20 pounds of force occasionally. Requires the ability to participate in patient management interventions that may include participating in restraint interventions. Requires the ability to maintain current Basic Life Support Certification. Requires the ability to serve as Medical Officer of the Day (MOD) after business hours, weekends and holidays in case of emergency.  Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine. This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.   *All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, Oregon has a career opportunity for a Clinical Laboratory Surveyor (Compliance Specialist 3) . The Clinical Laboratory Surveyor will perform surveys of laboratories performing diagnostic testing on human specimens and provide regulatory oversight of non-medical substance of abuse testing and health screen permit testing.    This is a full-time, permanent, classified position and is represented by a union, SEIU Human Services. What will you do? As the Clinical Laboratory Surveyor , you will assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance team in the Regulatory Section of the OSPHL. You’ll work independently to schedule and perform routine CLIA compliance surveys and investigate complaints against clinical, drug testing, and health screening testing laboratories throughout Oregon. During surveys of clinical laboratory testing facilities, you will determine if there are deficient practices and if deficiencies are found, make decisions on the severity of cited deficiencies. For deficiencies which pose an immediate threat to patient care, you will work with the Centers for Medicare and Medicaid Services (CMS) to take action that may include the laboratory having to cease testing until compliance can be assured. After citations have been communicated to the laboratory, you will determine if the laboratory’s proposed plan of correction is adequate and appropriate to correct the cited deficiencies. What we are looking for: Minimum Qualifications: A bachelor’s degree in chemical science, biological science, medical technology, or a related field AND four years of laboratory training and experience in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations. OR A master’s degree in chemical science, biological science, medical technology, or a related field AND two years of laboratory training and experience in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations. Desired Attributes: Possess considerable knowledge in Clinical Laboratory Science (CLS or MLS) and stay technically current in all areas pertaining to clinical laboratory testing and extensive knowledge of state/federal laboratory regulations. Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical or biological science, or medical technology). Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except Blood Blank and Pathology.  ASCP or AMT certification is preferred. Familiar with potential biological and chemical threats agents. Experience surveying, evaluating, interpreting, and applying complex regulations independently to decide on the appropriate level of citation. Experience writing deficiency citations in a clear and concise manner, describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law. Experience creating, promoting, welcoming, and maintaining a culturally competent and diverse work environment. Working Conditions: Acceptable working conditions support a hybrid schedule with both in office and remote work. The work may be conducted remotely up to two days each week with full access to the needed operating systems and technology. At least three days each week the work will need to be conducted onsite. When on-site work is required, the position is located at the Oregon State Public Health Laboratory, 7202 NE Evergreen Pkwy, Hillsboro, OR 97124. After trial service has completed, the position may be evaluated for fully remote work at the discretion of the hiring manager. Must have a valid driver’s license.  Extensive statewide travel is required, approximately 15 weeks per year, by car, usually alone and frequently overnight. May require out-of-state travel 1-2 times per year by plane.   Salary Range: $5,483 - $8,416 Monthly Application Deadline: 12/01/2024

Posting Identification Number 38890 Position Overview The Division of Mental Health is seeking to hire a Medical Director with an Illinois Physician and Surgeon License with a specialty in Psychiatry. Board Certification is required to provide medical leadership and oversight of the psychiatry services provided at the Chester Mental Health Center in Chester, Illinois. Chester Mental Health Center strives to assist patients to achieve their full recovery potential and values culture, safety, recovery, efficiency, and quality. Job Responsibilities Serves as Medical Director for Chester Mental Health Center. Serves as full-line supervisor. Develops, plans for and monitors implementation of ancillary medical services, including dentistry, optometry, Electroencephalogram (EEG) and all contractual medical services. Directs, designs and implements policies, procedures and verifies compliance with all accrediting regulatory agents. Provides psychiatry services by examining, treating and monitoring individual patients’ medical needs. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires a valid State of Illinois Physician and Surgeon License. Requires American Board Certification in the job-related medical specialty of psychiatry. Requires three (3) years of substantive medical administrative experience in the directing, planning and evaluating a medical/clinical program. Preferred Qualifications Two (2) years of professional experience working with professional health services, disciplines and program support functions which must be coordinated in administering a comprehensive medical health program. Two (2) years of professional experience managing and evaluating the delivery of medical care, treatment and services. Two (2) years of professional experience supervising staff in the medical field as well as other medical professionals. Two (2) years of professional experience, preferably five (5) years, recommending changes to medical service programs. Two (2) years of professional experience providing technical medical training and assistance to internal and/or external stakeholders. Two (2) years of professional experience communicating with both internal and/or external stakeholders daily on medical services. Two (2) years of professional experience performing quality assurance assessments on medical services and treatments provided to patients and/or individuals. Two (2) years of professional experience as a physician working with concepts and practices in psychiatry medicine. Two (2) years of professional experience investigating and reporting on incidents. Conditions of Employment Requires the possession of a valid Illinois Controlled Substance License. Requires the possession of a valid United States Drug Enforcement Administration Certificate of Registration. Requires the ability to meet the requirements of and be appointed to the medical staff association of Chester Mental Health Center within 30 days of employment.   Requires ability to work and be on call after hours, weekends and holidays. Requires the ability to travel in the performance of job duties. Requires ability to pass the IDHS background check. Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law. *All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us?  As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good.   We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.  The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine!  OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation.  Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 2:00pm- 6:00pm, Monday – Thursday 3:00pm- 7:00pm               (Friday & Saturday OFF)  or Tues, Wed, Thursday, 3:00pm- 7:00pm, Fri. 1:30pm -5:30pm, Sat 8:00am -12:00pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans  Health Spending Accounts & Flexible Spending Accounts  PTO:  Starting at 15 days a year; based on FLSA status and tenure  Holidays:  11 paid holidays comprised of six core holidays and five floating holidays  401K with 5% match  Paid Family Leave  Employee Assistance   Service Awards and recognition  Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here:  Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us?  As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good.   We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.  The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine!  OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation.  Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 9:30am- 6:00pm, Monday – Thursday 10:30am- 7:00pm               (Friday & Saturday OFF) or Tues, Wed, Thursday, 9:30am- 7:00pm, Fri 8am -5:30pm, Sat 8am -12pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans  Health Spending Accounts & Flexible Spending Accounts  PTO:  Starting at 15 days a year; based on FLSA status and tenure  Holidays:  11 paid holidays comprised of six core holidays and five floating holidays  401K with 5% match  Paid Family Leave  Employee Assistance   Disability and Insurance: Short + Long Term  Service Awards and recognition  Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here:  Summary of Rights

Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions. Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts. Code for America is looking for a talented Bilingual Senior UX Designer who will: Contribute significantly to creating more inclusive services , where language and cultural considerations are important factors in design Leverage bilingual design expertise to design user interfaces, interactions, and experiences that seamlessly accommodate multiple languages Lead the development and implementation of UX strategies that account for the unique needs and preferences of diverse, multilingual user groups Conduct user research and usability testing in Spanish , using the findings to guide design decisions and improvements. Document design processes , guidelines, and best practices for creating multilingual user interfaces. Define and validate shared design patterns that can be used across program areas Set the quality bar for service delivery at scale. Consistently helping teams meet client needs and policy intent, sharing their work widely within the organization Measurably improve outcomes for marginalized communities and government As of October 27, 2023, Code for America has reached a CBA (collective bargaining agreement) with Code for America Workers United, affiliated with OPEIU (Office Professional Employees International Union, Local 1010). This position is designated as being part of Code for America Workers United. There will be union dues or fees associated with this position. The amount of the dues or fees will be set by the union, and we do not yet know what that amount will be. About the Role:  As a Senior UX Designer at Code for America, you will help transform how government services are delivered. Your work will demonstrate that design can create the conditions for generational, systemic change and help millions of people in need. In our safety net portfolio, you will work with a multidisciplinary team of designers, researchers, engineers, and policy experts to analyze problems, and create solutions for public services that are simple enough for everyone to use. The Design team at Code for America is building a radically better future, starting today. We believe design can create the conditions for generational, systemic change while also delivering immediate material value to communities. We design with, not for, impacted communities, and we believe that good design serves everyone with respect. In this role, you’ll be  working towards this vision together with a cross-functional team. You can read more about our design principles here.   You will report to a Design Manager, and work alongside other designers, and Engineering, Product, Data Science, Qualitative Research, and Client Success departments. You will contribute to team culture, and define best practices for doing design with respect and dignity. In this position you will: Improve the end-to-end user experience within your assigned portfolio. Create visual aids such as journey maps, service blueprints, and information architecture maps to illustrate the current and ideal service states. Develop clear, concise, and engaging content for our products, including screens, text messages, notices, flyers, and other client-facing materials. Measure the impact of service improvements, aligning them with stakeholder goals and user needs. Establish interaction patterns, standards, and style guides to ensure design consistency across Code for America's programs and products. Collaborate closely with engineering, product, and program teams to address design challenges effectively. Coordinate with researchers to plan and conduct design research and usability tests to evaluate your designs. Use common design methods to enhance clarity, foster connections, and deepen stakeholder understanding of the ecosystem, power dynamics, and service offerings within your designated areas. Document proposed service improvements and communicate your insights to the team and government partners. About you: You have 4+ years of experience in content design and/or ux design or related disciplines. Fluency in Spanish and experience designing content in Spanish A portfolio of relevant work with strong examples of your work, your design process, and your role Familiarity with common industry design and collaboration tools such as Figma, Sketch, Adobe Creative Suite, Mural, Trello, Github, etc. Familiarity with agile, iterative software development practices Ability to work collaboratively within a multidisciplinary team Able to manage multiple high-priority initiatives, including early-stage product strategy as well as delivery of tactical and incremental design improvements Ability to collaborate and facilitate design discussion in a remote working environment Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners. It’s a bonus if you have: Personal experience with or professional experience working within the criminal-legal system, social safety net or other mission-relevant government services. Experience in civic service design, civic tech, or social impact design in the public sector. Experience with diversity, equity and inclusion initiatives Experience with both product development/digital delivery and design agency models What you’ll get:  Salary:  Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We are happy to extend this transparency during the recruitment process. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires.  The targets for this role are dependent on the market/geographic location. The targets for this role range from $111,648 to $136,675. Benefits and perks:  Values: Leadership and teammates who value Equity, Inclusion, and Diversity (DE&I) A collaborative, cross-functional, hardworking and fun environment Medical & Retirement: Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage 401k plan with matching funds up to 3% Professional development: Bi annual 360 review process alongside compensation reviews $1000 annual (per calendar year) stipend towards professional development  A manager and org-wide structure that supports and enables professional development Flexible Time:  Unlimited Paid Time Off policy Flexible working hours- Full time employees work 40 hours however we aim to hold all internal meetings between 10 AM - 3 PM PT Code for America employees may work remotely across the US Code for America employees may not work remotely outside of the US at anytime during their employment Employee enablement support:  $200 stipend in first paycheck for remote environment setup Additional equipment reimbursement of up to $500 for remote enablement  Cell phone and/or internet reimbursement of $50 per month Equal Employment Opportunity:  Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

POSITION SUMMARY: Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.                                                                ESSENTIAL DUTIES AND RESPONSIBILITIES: Hire, onboard, and train call center personnel. Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas: Customer service Appointment Scheduling Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff. Coach call center staff through challenging customer service issues. Manage staff by assigning and delegating tasks as needed. Monitor, coach, and appropriately discipline under-performing staff Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system. Provide phone coverage due to staff shortages as a result of call outs, vacations, etc. Analyze call center data and prepare reports for clinic/upper management. Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis. Lead team meetings and give presentations to clinic management. Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team. Develop monthly, quarterly, and annual call center goals and action plans. Prepare work schedule to ensure efficient coverage. Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV. Create personnel and supply budgets for approval. Work with the referral coordinator and/or referring agencies to coordinate patient appointments. Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments. Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation). Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center. Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure. Assist with emergency management and preparedness plans and tasks. Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.  REQUIREMENTS: Training and Experience: High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred. 4 years’ experience working in customer service and/or personnel management. 4 years’ experience supervising in a Call Center. Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team. Ability to stay calm in stressful situations. Experience working in a Federally Qualified Health Center preferred. Bilingual English/Spanish preferred. Knowledge of: Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral Call Center operations management HIPAA and OSHA guidelines Quality management and performance improvement eClinicalWorks or similar electronic health record system Ring Central or similar phone system Managed care eligibility and authorization process Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred) Ability to: Participate as an effective member of a large service-providing agency Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV Possess active listening skills Communicate effectively with patients, staff, peers, and superiors Maintain strictest confidentiality of patients Operate standard office equipment Demonstrate excellent written and verbal communication skills Perform word processing and data entry tasks Meet assigned deadlines Complete assigned tasks with minimal supervision WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/veteran/transgender. 

POSITION SUMMARY: Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns. Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. Handle all scheduling calls and transfer other calls/patient inquires as appropriate. Schedule patient appointments according to clinic scheduling protocols. Register patients in eClinicalWorks according to clinic protocols. Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team. Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information. Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV. Work with the referral coordinator and/or referring agencies to coordinate patient appointments. Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments. Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation). Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure. Coordinate with other call center agents to improve customer service. On occasion, based on business necessity, staff may be required to work a non-standard schedule. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.   REQUIREMENTS: Training and Experience: High school diploma or GED required. At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred. Bilingual English/Spanish required. Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred. Knowledge of: Basic computer software (Microsoft Office Suite) Call Center operations HIPAA and OSHA guidelines eClinicalWorks or similar electronic health record system Ring Central or similar phone system Managed care eligibility Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred) Ability to: Participate as an effective member of a large service-providing agency Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV Be customer service oriented Possess great active listening skills Strong telephone etiquette Maintain strictest confidentiality of patients Maintain a strict discipline in time management Operate standard office equipment Demonstrate excellent written and verbal communication skills Perform word processing and data entry tasks Meet assigned deadlines Complete assigned tasks with minimal supervision Communicate effectively with patients, staff, peers, and superiors WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption. Equal Opportunity Employer: minority/female/disability/transgender/veteran.

Legal Aid of the District of Columbia seeks an energetic and detail-oriented individual for the position of Legal Assistant to provide administrative and legal support to its domestic violence/family law and immigration law practices. Since 1932, Legal Aid has provided civil legal assistance to clients in individual cases and engaged in systemic reform. Currently, we provide individual representation in consumer law, domestic violence/family law, housing, public benefits, and appellate matters. We also work on immigration matters and help individuals with the collateral consequences of their involvement with the criminal justice system. From the experiences of our clients, we identify opportunities for law reform, public policy advocacy, and systemic impact and appellate litigation. Legal Aid believes that meaningful pursuit of our anti-poverty mission requires an unwavering commitment to racial justice and equity. We aspire both to reflect the rich racial diversity of the communities we serve and to value, respect, and empower our staff and clients to be effective agents of change. For more information about Legal Aid please visit our website,  www.LegalAidDC.org , and our blog,  www.MakingJusticeReal.org . The Domestic Violence/Family Law Unit represents clients in a wide range of intrafamily matters in D.C. Superior Court. The Domestic Violence/Family Law Unit has three supervising attorneys, thirteen staff attorneys, and two legal assistants. Our Unit assists domestic violence survivors with Civil Protection Orders, and represents clients in custody, child support, and divorce cases. In addition to representing clients in court, our Unit participates in community outreach, interviews prospective clients, and may engage in systemic reform efforts. Legal Aid’s Domestic Violence/Family Law Unit primarily work out of our NW office, but may also work out of Legal Aid’s community office in SE. Unit staff also help at one or more of the District’s two Domestic Violence Intake Centers – in NW at the DC Superior Courthouse and in SE at the “Big Chair” office complex in Anacostia, as well as the Child Support Resource Center (CSRC) and the Family Law Assistance Network (FLAN) offices at DC Superior Court.  Our Unit also includes Legal Aid’s immigrant rights’ practice, through which we provide assistance in immigration matters, as well as holistic services across our practice areas to D.C.’s immigrant community. Note: Legal Aid is operating with a hybrid work schedule. Several days of in-office work per week is required. Tasks and Duties Legal Aid is seeking a Legal Assistant/Paralegal to join our Domestic Violence/Family Law Unit and also provide support to our Immigrant’s Rights Legal Services Project. The Legal Assistant/Paralegal would be part of a dynamic team with the attorneys and other legal assistants in the Unit to ensure effective and efficient delivery of services.  Working closely with staff attorneys in the organization, the Legal Assistant will provide vital support assisting with both client cases as well as systemic work being done in support our client community.  Responsibilities include performing basic clerical support, assisting in litigation, conducting investigations, meeting with clients, conducting initial applicant interviews and follow-ups, and working collaboratively and effectively with co-workers to ensure coverage of administrative and paralegal needs throughout Legal Aid’s offices.  The Legal Assistant/Paralegal will serve as Legal Aid’s point person for referrals to and from the Victim Legal Network of DC and from community partners Carlos Rosario Public Charter School and La Clinica del Pueblo. The Legal Assistant/Paralegal may also provide on-site support for any of Legal Aid’s community or courthouse offices and may represent Legal Aid at community outreach events.  A successful candidate will be someone who is fueled by Legal Aid’s mission and will want to work in a fast-paced, collaborative environment that often requires multi-tasking while at the same time maintaining a high level of attention to detail.  Required Skills and Experience A demonstrated commitment to social, economic, and racial justice; Excellent organizational skills, with attention to detail; Ability to multi-task and prioritize assignments; Effective oral communication skills, particularly telephonic communication; Effective written communication skills; Strong interpersonal skills and desire to take initiative in managing projects; Ability to work both independently and in collaboration with others; Strong computer skills including MS Word, Excel, PowerPoint, Outlook, and Google applications (familiarity working with online databases helpful but not required); Fluency or proficiency in Spanish, Amharic or another language prevalent in Legal Aid's client community; and Availability to make a two-year commitment (minimum) strongly preferred. Preferred Qualifications Ability to speak Spanish, Amharic, or other language. A start date of June/July 2023 along with a commitment to at least two years in this role is encouraged.

The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, OR has a career opportunity for a Clinical Laboratory Inspector (Compliance Specialist 3) to perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing.    This is a full-time, limited duration, classified position which is represented by a union. Limited duration positions are benefit eligible. The duration of this positions is expected to last 17 months. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies. What will you do? As the clinical Laboratory Inspector, you will perform surveys and assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance (LC) section of the Oregon State Public Health Laboratory (OSPHL). You’ll work independently to assign and track all clinical laboratory inspections to assure they occur on schedule and to assure complaints against clinical, drug testing and health screening testing permit laboratories are investigated timely. You’ll perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing. You will  determine if deficiencies pose an immediate jeopardy to the public and take action that may include the laboratory to stop testing until compliance can be assured, determine if deficiencies will be cited at the standard level, condition level, or if the problems are immediate and serious and there is a potential for a negative patient outcome, and determine if the laboratories allegation of compliance or plan of correction is adequate to correct the cited deficiencies. In this role, you will develop checklist or job aids to inspect nonroutine specialties such as cytogenetics, histocompatibility, nuclear medicine, electron microscopy, DNA and PCR or substance of abuse testing, to assure regulations are being met. You will determine if new testing methodologies developed by the laboratory, produces accurate results and that the test is developed on good scientific principles. You’ll develop and monitor the section quality assurance parameters required by the Center for Medicare and Medicaid Services (CMS) and stay proficient in Medicare/Medicaid laboratory billing requirements in order to consult with laboratories and DMAP to assure appropriate laboratory specialty certification. In addition, you will apply Federal regulations for clinical laboratory testing and enforce State statue and rules for substance of abuse and health screen testing services for 4000 laboratories, guide the Administrative Specialist 2 assigned to the section and help them answer technical questions addressed to the program, and speak at professional meetings to train and advise clinical laboratories on the changes or updates to the Federal and State regulations.  What we are looking for: Minimum Requirements A bachelor’s degree in chemical, physical, biological science, or medical technology, or a related field AND four years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations. OR A master’s degree in chemical, physical, biological science, or medical technology, or a related field AND two years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations. Requested Skills Possess considerable knowledge and stay technically current in all areas pertaining to clinical laboratory testing and must also have extensive knowledge and state/federal laboratory regulations. Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical, physical, biological science, or medical technology). Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except pathology.  ASCP or AMT certification is preferred. Familiar with potential biological and chemical threats agents. Experience surveying, evaluating, interpreting, and apply complex regulations independently deciding on the level of citation, document findings and prepare investigative reports, enforce regulations. Experience writing deficiency citations in a clear manner describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law. Experience promoting a culturally competent and diverse work environment.   How to Apply To view the announcement and apply, please visit the following link: https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Hillsboro--OHA--Evergreen-Parkway/Clinical-Laboratory-Inspector--Compliance-Specialist-3--Limited-Duration--Hillsboro--OR--Remote-w-Occasional-On-Site-_REQ-115981   Close Date: 03/26/2023    

We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA! Essential Job Duties Provide top-notch customer service to our Drivers and Agents Collaborate with Drivers maintain adherence to the hours-of-service federal regulations Enter data into internal systems Generate reports Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment) Required Qualifications High school diploma or equivalent 1+ years Customer Service experience Basic computer and internet proficiency Excellent phone skills Working knowledge on how to use mobile devices and applications Proficient in Microsoft Outlook, Word, and Excel Ability to maintain composure in stressful situations Effective time management skills Strong typing skills Ability to read, speak, write, and understand English in a professional manner, through all methods of communication Preferred Qualifications Logistics industry experience Experience training others What's in it for me? Medical, dental, and vision insurance HSA & FSA accounts Disability insurance 401K match Paid vacation 8 Paid holidays The opportunity to work with a team of good humans!

REQ-115981 Application Deadline : 2/12/2023 Salary Range: $5,148 - $7,902 Monthly Work Location: Hillsboro, OR (Remote w/Occasional On-Site)   The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, OR has a career opportunity for a Clinical Laboratory Inspector (Compliance Specialist 3) to perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing.      This is a full-time, limited duration, classified position which is represented by a union. Limited duration positions are benefit eligible. The duration of this positions is expected to last 17 months. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.   What will you do? As the clinical Laboratory Inspector, you will perform surveys and assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance (LC) section of the Oregon State Public Health Laboratory (OSPHL). You’ll work independently to assign and track all clinical laboratory inspections to assure they occur on schedule and to assure complaints against clinical, drug testing and health screening testing permit laboratories are investigated timely. You’ll perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing. You will  determine if deficiencies pose an immediate jeopardy to the public and take action that may include the laboratory to stop testing until compliance can be assured, determine if deficiencies will be cited at the standard level, condition level, or if the problems are immediate and serious and there is a potential for a negative patient outcome, and determine if the laboratories allegation of compliance or plan of correction is adequate to correct the cited deficiencies.   In this role, will also develop checklist or job aids to inspect nonroutine specialties such as cytogenetics, histocompatibility, nuclear medicine, electron microscopy, DNA and PCR or substance of abuse testing, to assure regulations are being met. You will determine if new testing methodologies developed by the laboratory, produces accurate results and that the test is developed on good scientific principles. You’ll develop and monitor the section quality assurance parameters required by the Center for Medicare and Medicaid Services (CMS) and stay proficient in Medicare/Medicaid laboratory billing requirements in order to consult with laboratories and DMAP to assure appropriate laboratory specialty certification. In addition, you will apply Federal regulations for clinical laboratory testing and enforce State statue and rules for substance of abuse and health screen testing services for 4000 laboratories, guide the Administrative Specialist 2 assigned to the section and help them answer technical questions addressed to the program, and speak at professional meetings to train and advise clinical laboratories on the changes or updates to the Federal and State regulations.    What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.   Benefits: We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx Paid Leave Days: 11 paid holidays each year 3 additional paid "Personal Business Days" each year 8 hours of paid sick leave accumulated every month Progressive vacation leave accrual with increases every 5 years Pension and Retirement plans Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses. Click here to learn more about State of Oregon benefits.   The Oregon Health Authority is committed to: Eliminating health inequities in Oregon by 2030 Becoming an anti-racist organization Developing and promoting culturally and linguistically appropriate programs, and Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.   What we are looking for: Minimum Requirements A bachelor’s degree in chemical, physical, biological science, or medical technology, or a related field AND four years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations. OR A master’s degree in chemical, physical, biological science, or medical technology, or a related field AND two years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.   Requested Skills Possess considerable knowledge and stay technically current in all areas pertaining to clinical laboratory testing and must also have extensive knowledge and state/federal laboratory regulations. Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical, physical, biological science, or medical technology). Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except pathology.  ASCP or AMT certification is preferred. Familiar with potential biological and chemical threats agents. Experience surveying, evaluating, interpreting, and apply complex regulations independently deciding on the level of citation, document findings and prepare investigative reports, enforce regulations. Experience writing deficiency citations in a clear manner describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law. Experience promoting a culturally competent and diverse work environment.                                                                                                           Working Conditions: The work in this role may be conducted primarily remotely with full access to the needed operating systems and technology. On occasion, there will be times when the work will be conducted on-site. On-site work is located at the Oregon State Public Health Laboratory, 7202 NE Evergreen Pkwy, Hillsboro, OR 97124.   The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.    

The Arbella Customer Account Professional works with our agents and their customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella’s Independent Agents and directly contributes to their customer retention and overall profitable growth. The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents’ overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls),As part of an extended hour operation, this position offers flexible scheduling and some incentives. Key Responsibilities Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service. Receive inbound calls to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed. Counsel & advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries. Identifies and recommends beneficial coverage enhancements,  s and works within appropriate underwriting authority and agency preference.  Collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service. Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction. Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship. Respond to existing clients and designated prospect inquiries to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures. Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets. Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines. Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling. Requirements 2 years of customer service experience needed Work experience in an agency with a MA or CT Property & Casualty license highly desirable. Excellent customer service, communication and collaboration skills needed Ability to work in a fast paced environment with a strong attention to detail required.

Join a Best Place to Work Company! This position provides an exciting and challenging opportunity to work in a dynamic and fast-paced call center environment. In our Claim Service Center Representative position you will excel in customer service, directly impacting our customer's claim experience and ultimately the company's overall success. We consider our Claims Service Center Rep. position to be a stepping stone for ambitious hardworking professionals who want to pursue a fulfilling career in insurance. As a Claims Service Center Representative, you will interact directly with customers, agents and business partners to establish and assign new loss reports. In addition, you will assist our Claim Service Specialists in investigating and resolving Claims from multiple lines of business, responding to customer inquiries and recognizing potential fraud.  Requirements Candidates must demonstrate ability to multi-task by juggling the demands of busy telephones with other support functions. You should have ability to quickly master computer systems and software programs. You must demonstrate a true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills. Proficiency in Spanish or Portuguese desirable. High levels of performance will be recognized and rewarded! T his career opportunity starts around $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!

Active Health License Required Remote Health Insurance Agent- Work from your Home Office & Make a Great Income! (Paid Weekly) Hiring Immediately! Does Uncapped Income potential motivate you? Are you ready to take control of your earnings? No cold calls, this is an inbound call center. We pay for the leads! If you are a licensed agent who wants to sell ACA let’s talk! HolaDoctor is a comprehensive health and wellness digital network. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote team of licensed insurance sales agents. We are a multicultural company with a focus on providing the best health insurance options for each individual across the U.S. We are growing and promote from within! Paid Training and continuous broker support. Flexible Schedule is available. Most advanced sales technology industry wide. Bonus Pay. No cold calling. We provide the leads. There is no cost to you. Competitive commissions and daily incentives. Weekly payout. Tele-Health Benefits. Active Health Insurance License (Required). We cover all your state licenses and carrier appointments at no cost to you. Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development. Start out as a 1099 associate and within 90 days move into a W-2 role with added benefits (based on performance). Salary (Competitive Commission Structure) Up to $80,000 per year or more. Job Type 1099 Independent Contractor. This is a year-round position. We are busy and will keep the leads coming. We pay for the leads. Qualifications Sales Experience: 1 year (Preferred) Requirements: Active Health Insurance License Strong sales skills and experience. Ability to overcome sales objections and close over the phone. Ability to work effectively from home using your own computer and internet connection. Strong computer/internet skills. You are a great fit if you are: A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance customers. A Front Lines Superstar: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs. A Customer-Centric Closer: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!

Work from your Home Office and get Paid Weekly with qualified Sales Leads!  Do you want to join an exciting, innovating company? Are you looking to take your career to the next level? You will be rewarded for providing first-class service, educating & supporting  nationwide inbound calls from eligible Medicare recipients  through our Sales process. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote Team of License Insurance Sales Agents. We are a multicultural company with a focus on providing the best Health Insurance options for each Medicare recipient across the U.S. We are growing and need your talents to help thousands of Medicare customers find the right insurance policy.    Why join HolaInsurance?  High commissions and daily incentives. No chargebacks!   100% Paid training and continuous support to achieve your sales and career goals   Weekly base pay   No cold calling. We provide qualified inbound calls   We pay for certifications and additional state licenses including AHIP renewal   $500 Referral bonus   Sell national carriers such as Humana, United Health Care, Aetna, Anthem and more   Most advance sales technology industry wide   2 weeks Paid Time Off per year and sick days   Minimum Essential Coverage and access to Tele-Health benefits   Growth Opportunities   Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development.    Salary (Competitive Base pay, Bonus plus Incentives)  Up to $80,000 per year or more.   High commission based on tiers paid monthly    Job Type:  Full time employee W2   This is a Call Center Position working remotely from your Home Office.   You will be receiving qualified Inbound calls   Qualifications:  Sales Experience:  6 Months to 1 year (Preferred)   Requirements:  Active Health Insurance License   Strong sales skills and experience.   Ability to overcome sales objections and close over the phone.   Ability to work effectively from home using your own computer and internet connection.   Strong computer/internet skills.    You are a great fit if you are:  Passionate: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance raving fans.   A Champion: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.   An Advocate & Consultant: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!