Children and Family Services Center

Care Ring - Access Coordinator The Access Coordinator supports the Care Ring mission of empowering individuals with limited resources to establish and maintain good health by connecting eligible clients with access to comprehensive, affordable medical care through enrollment in Physicians Reach Out and coordination of donated medical services. RESPONSIBILITIES/ACCOUNTABILITIES PRO Eligibility Intake & Enrollment - 50% Completes program eligibility screening interviews and orients new clients to the Physicians Reach Out program Reviews completed application and all required supporting documentation to accurately determine program eligibility Schedules PRO eligibility interview appointments (Epic) Processes completed applications and creates and maintains accurate client files; enters and updates client information in fhases and Epic, as appropriate Assigns clients to participating PRO network provider, communicating enrollment information to both clients and assigned providers Communicates with clients regarding eligibility; refers non-eligible clients to other appropriate resources Accurately documents all client-related communication in fhases client record Specialty Referral Coordination & Administrative Duties - 50% Coordinates the scheduling of referrals for assigned specialties, to include managing pending specialty referrals, maximizing commitment allocations, prioritizing urgent referral workflow per Care Ring protocol, communicating directly with referral coordinators at participating practices and sending medical records as needed Provides excellent customer service to participating PCP offices, specialty practices and Physicians Reach Out patients Accurately and completely documents all client-related communications in fhases client record Identifies and refers patients as needed to case management for additional support and wrap-around services Participates in outreach events to educate community about services offered at Care Ring. Performs other duties, responsibilities and special projects as assigned MINIMUM REQUIREMENTS The Covid-19 vaccination is required as a condition of employment. Associates Degree will be considered with demonstrated experience and knowledge or equal amount of experience. Computer literacy in standard office and operating systems. Operate standards office equipment. Fluency in written and spoken Spanish. Public speaking experience preferred. Knowledge of medical and insurance terminology preferred. Experience working in a healthcare setting and with a diverse population preferred. Knowledge of barriers to health care for the low-income and/or uninsured population preferred.

Safe Alliance - Bilingual Navigator/E-Filing Advocate The Bilingual Navigator/E-Filing Advocate supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault providing direct client services. Responsibilities/Accountabilities Client Care Using trauma-informed, client-centered approach: Assist client with completing DVPO paperwork. Provide courtroom support, accompaniment, outreach, and crisis intervention for victims of intimate partner violence, sexual violence, and child maltreatment. Assist client with navigating the criminal justice system as it relates to their victimization by providing outreach, information, advocacy, accompaniment, court preparation, and education. Provide intake, assessment, crisis intervention and safety planning. Provide case management services to include making referrals to community resources, accessing victim's compensation, and assist with address confidentiality. Ensure coordinated client care with key community partners. Provide telephone and hotline crisis intervention as needed. Act with client in mind and work to meet client's needs and expectations to the extent possible. Accompany clients to the Virtual Courtroom and provide support as they speak to the judge. Ensure the client receives their copy of the notice of hearing and ex parte order prior to leaving the Victim Assistance Court Program office. Work closely with the Family Advocate to ensure victims are receiving client-centered services during the intake process. Administration Maintain accurate, up to date client, program and agency records, including statistics and case tracking. Work with the Director of Victim Assistance Court Program to ensure the E-filing process is efficient and the software remains functional and up-to-date. Record and report program statistics accurately and in a timely fashion. Research, write and manage grant reporting and grantor relationships, as assigned by supervisor. Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in the Peer Review process. Stewardship Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor. Support agency mission by participating in agency and community meetings and committees as requested by supervisor. Work to ensure goals and outcomes for program are met. Promote and maintain professional relationships with agency staff, volunteers, and community partners. Facilitate volunteers through training, scheduling and support as needed. Work to build strong professional relationships with the domestic violence clerks. Professional Development Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment. Maintain and develop skills and knowledge by attending training, especially as it relates to victimization and trauma; ensure licensure and certifications are up to date as needed for the job. MINIMUM REQUIREMENTS Safe Alliance may still be subject to government mandated vaccine requirements and testing as outlined by the OSHA Emergency Temporary Standard. All applicants must be willing to submit proof of vaccination status or test weekly. Bachelor's Degree required. Experience: 2 years related experience. Spanish speaking - must be fluent in understanding, speaking, reading, and writing in Spanish. Experience working with victims preferred. Experience in human services preferred.  

JOB PURPOSE The Hotline Advocate supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by providing prevention and intervention services for those at risk of sexual assault, domestic violence, child abuse or neglect. RESPONSIBILITIES / ACCOUNTABILITIES Client Care Using a trauma-informed, client-centered, two generational model: Provide assessment, crisis intervention, safety planning, parent support, and education to callers, focusing on needs of entire family. Provide information and referral to community resources to callers as appropriate. As appropriate, assist client with navigating the criminal justice system as it relates to their victimization by providing information, court preparation, and education, working closely with the Victim Assistance program and Victim Witness Assistant at the DA's Office. Educate client on DVPO process and coordinate with the Victim Assistance and Legal Representation Program, as appropriate. Accompany victims of child and adult sexual abuse to the hospital or police department during regular work hours and on-call as needed. Act with client in mind and work to meet client expectations to the extent possible. Administration Maintain accurate, up to date client, program and agency records, including case tracking. Record and report program statistics accurately and in a timely fashion. Work to ensure the goals and outcomes for the program are met. Research, write, and manage grant reporting and grantor relationships, as assigned by supervisor. Adhere to Agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction Surveys and participate in the Quality Assurance Process. Work at least two Holidays per calendar year as requested by supervisor. Stewardship Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor Support agency mission by staffing outreach activities as requested by supervisor. Support agency mission by participating personally in agency and community meetings and committees as requested by supervisor. Promote and maintain professional relationships with agency staff, interns, volunteers, and community partners. Facilitate volunteer training as needed. Professional Development Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to sexual violence, child maltreatment. Maintain and develop skills and knowledge by attending training and staying informed of trends affecting job related duties and issues facing the agency/clients. MINIMUM REQUIREMENTS Safe Alliance may still be subject to government mandated vaccine requirements and testing as outlined by the OSHA Emergency Temporary Standard. All applicants must be willing to submit proof of vaccination status or test weekly. Bachelor's Degree required, Master's Degree preferred 2 years related experience Experience in human services preferred Experience working with victims or experience in childhood development preferred Spanish speaking preferred - If hired as a Spanish speaking candidate, employee must be fluent in understanding, speaking, reading, and writing in Spanish.  

Safe Alliance - Outreach Assistant and Volunteer Coordinator The Outreach Assistant and Volunteer Coordinator supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by providing direct client services and recruiting, training, and supervising volunteers and interns who provide direct client services. Responsibilities/Accountabilities Client Care Using trauma-informed, client-centered approach: Assist client with completing DVPO paperwork. Provide courtroom support, accompaniment, outreach, and crisis intervention for victims of intimate partner violence, sexual violence, and child maltreatment. Provide intake, assessment, crisis intervention and safety planning. Provide case management services to include making referrals to community resources, accessing victim's compensation, and assist with address confidentiality. Ensure coordinated client care with key community partners. Provide telephone and hotline crisis intervention as needed. Act with client in mind and work to meet client's needs and expectations to the extent possible. Using trauma-informed, client-centered approach through the volunteer program: Develop, implement and manage strategies for Victim Assistance Court Program recruitment, screening, training, management appreciation and retention of volunteers and interns. Ensure Victim Assistance Court Program volunteers and interns receive quality training based on best practices and meeting state and grant funding guidelines. Work with others responsible for managing volunteers and to ensure comprehensive, integrated volunteer training program needs are met and co-establish the modular training program. Manage the volunteer calendar. Provide regular communication, inspiration and appreciation of Victim Assistance Court Program volunteers on a regular basis Administration Maintain accurate, up to date client, program and agency records, including statistics and case tracking. Record and report program statistics accurately and in a timely fashion. Research, write and manage grant reporting and grantor relationships, as assigned by supervisor. Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in the Peer Review process. Manage all volunteer paperwork, including reference checks and timesheets. Provide regular, quality supervision of Victim Assistance Court Program volunteers and interns. Work with supervisor to identify program development opportunities, and to implement new program services. Record and report program statistics accurately and in a timely fashion. Stewardship Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor. Support agency mission by participating in agency and community meetings and committees as requested by. Work to ensure goals and outcomes for program are met. Promote and maintain professional relationships with agency staff, volunteers, and community partners. Manage and execute the communication plan for community partners. Facilitate volunteers through training, scheduling and support as needed. Professional Development Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment. Maintain and develop skills and knowledge by attending training, especially as it relates to victimization and trauma; ensure licensure and certifications are up to date as needed for the job. MINIMUM REQUIREMENTS Associate's Degree Experience: 1 year administrative or customer service related experience Excellent communication skills Experience working with victims preferred Experience in human services preferred Spanish speaking preferred- If hired as a Spanish speaking Clinician, candidate must be fluent in understanding, speaking, reading, and writing in Spanish. Safe Alliance may still be subject to government mandated vaccine requirements and testing as outlined by the OSHA Emergency Temporary Standard. All applicants must be willing to submit proof of vaccination status or test weekly.  

Safe Alliance - Bilingual Court Advocate JOB PURPOSE The Bilingual Court Advocate supports the agency mission of providing hope and healing to victims of domestic violence and sexual assault by providing direct client services. RESPONSIBILITIES / ACCOUNTABILITIES Client Care Using trauma-informed, client-centered approach: Assist client with completing DVPO paperwork. Provide courtroom support, accompaniment, outreach, and crisis intervention for victims of intimate partner violence, sexual violence, and child maltreatment. Assist client with navigating the criminal justice system as it relates to their victimization by providing outreach, information, advocacy, accompaniment, court preparation, and education. Provide intake, assessment, crisis intervention and safety planning. Provide case management services to include making referrals to community resources, accessing victim's compensation, and assist with address confidentiality. Ensure coordinated client care with key community partners. Provide telephone and hotline crisis intervention as needed. Act with client in mind and work to meet client's needs and expectations to the extent possible. Facilitate support groups. Administration Maintain accurate, up to date client, program and agency records, including statistics and case tracking. Record and report program statistics accurately and in a timely fashion. Research, write and manage grant reporting and grantor relationships, as assigned by supervisor. Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in the Peer Review Process. Stewardship Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor. Support agency mission by participating in agency and community meetings and committees as requested by supervisor. Work to ensure goals and outcomes for program are met. Promote and maintain professional relationships with agency staff, volunteers, and community partners. Facilitate volunteers through training, scheduling and support as needed. Professional Development Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment. Maintain and develop skills and knowledge by attending training, especially as it relates to victimization and trauma; ensure licensure and certifications are up to date as needed for the job. MINIMUM REQUIREMENTS Safe Alliance may still be subject to government mandated vaccine requirements and testing as outlined by the OSHA Emergency Temporary Standard. All applicants must be willing to submit proof of vaccination status or test weekly. Bachelor's Degree. 2 years' related experience. Spanish speaking -Must be fluent in understanding, speaking, reading, and writing in Spanish. Experience working with victims preferred. Experience in human services preferred.